I recently visited the United States Postal Service location, and while the space itself isn't the…read moremost modern or the cleanest, the service more than made up for it. The ladies working there were incredibly efficient, friendly, and genuinely helpful. I had a mailing request and wasn't completely sure about the best way to send my letter, but they guided me through the process and made sure everything was done correctly. You can tell they know what they're doing and care about helping people get things right. The ladies is what makes this place cool and reliable. Another perk is the free parking in front. I really appreciated their support, it turned what could've been a confusing errand into a smooth experience. Also, a big plus that they're open on Saturdays until 2 PM, which is super convenient. Just improve the overall aspect of it and installations and it would win two additional stars.

You will wait for hours. Self service machine never works. Advice: Dont come here poorly managed.read more

I wish I knew her name but the lady who was at the hello kitty desk, helping us was so awesome. We…read morecame to do our passports and were late but she was so kind about it since we had taken our son out of his school in homestead just for this, but she was sweet with both kids and didn't feel rushed and helped with any mistakes I made with the documents. And they were short staffed and the line was building up but she never got rude or flustered. We have had really good luck with this post office and their employees it's our second time doing our passports here and both have been so smooth, we literally come here from far away just because it's much better than our closer post offices that's for sure

I and 5 other people went into the PO on SW 136 St at 1:45 on Sat 9/5 and were met with a locked…read moredark office. It was clearly posted that it closes at 2:00. I had a package that had to be mailed that day. Why bother posting times if they are meaningless?

Corey is the man. Wanted to help a family member with a last-minute errand. And found myself at…read morethis United States Postal Service branch office. Now sure, there was a line because it was Saturday and it was almost 2 PM in the afternoon. But that didn't stop Corey from delivering excellent customer service and treating everyone before me I can All-Star instead of simply herding people through like cattle. His personal ability and demeanor went very far because the last thing you want to feel the sense of rush when mailing things to either their loved ones are for business purposes I was walk-through through the various options and presented different choices, which ultimately led me saving money, which I did not expect I had a great time here and multiple members of my family. Also have a great time all things considered when visiting this location I would advise it.

I've been to many USPS around Miami and this one had the best clerks, who were so welcoming and…read morehelpful with the shipping process! I send out small packages regularly and this place is my favorite!

I come here all the time to send out depop + vinted packages and the workers at the front r very…read morenice and always help me out

Just left from there about an hour ago or so. Got to say the usps technician Mari working there is…read moreso rude! She was training another tech and in the process of filling out passport documents I hand try handing her a document and she shoves it away, try asking her a question wouldn't let me speak. She kept raising her voice at me. She was in such a rush and handed me papers to fill out missing items on the passport sheet handed it back to her and she said " are you giving me the correct one for each person" " you are the one responsible for you own document" such a rude nasty person that was in a rush very messy and not organized. She should be fired, that's no way to treat a customer that spent $500 for passport renewals. She canceled the order and asked me to step aside waiting an addition 20 minutes until another gentleman of usps tech by the name of Chris was such a nice person and was very helpful. Such a rude and nasty person Mari was, didn't even have a name tag on, very unprofessional and poor technician. Hopefully she gets fired!!!

Yes, this post office is located inside of a Chevron gas station. I was hesitant to come the first…read moretime myself, but after two visits and reliably delivered packages, I think it's safe to say this USPS is legit. I probably wouldn't come here if you have a lot of questions or need a ton of assistance, but for quickly dropping off mail and standard packages, you should be good to go. There is only one person working there, but I've never encountered a line. You can also grab a bite, gas, lottery ticket... whatever you may need, really. I see that as a win all around!

Whenever possible, I try to use my USPS app to ship and track items without having to wait a line…read morehere. I recently had like five or six packages piling up in my car and so I decided to make a stop here to make sure these packages made it to their destination. The line moves quick and fortunately has the Certified mail strips on the counter for easy accessibility. Don't make the mistake of thinking they will tape your box shut, I ended up having to buy a roll at a steep price just so I wouldn't waste more time in finding tape in my car or having to come back with it sealed. When you don't have to overnight a shipment, this is the best priced postage option. There's nothing like properly securing your package and sending it ok it's journey than from a authorized post office location.

I'm not impressed easily, but I was at this post office. The…read moreline was very long, and people kept coming. They were understaffed. There was only one person at the desk, but she still was receiving each person with a smile and a sweet voice. Even asked if I needed anything else and helped me with my package. They should pro.ite her to training or managing. Good job!

This small branch in the shopping plaza a few stores down from the Dollar General is locked off…read morehours. If you plan on accessing a post office box or dropping off small packages, you can only do this during office hours. They do not have a self service machine to buy stamps or ship parcels priority. Bare bones location.

I had a very disappointing experience at this USPS location on March 4, 2025, when I came in for a…read morepassport appointment with my two young children. Unfortunately, I encountered poor customer service and unnecessary delays, which made the process far more frustrating than it needed to be. An employee named Ruben (a white male with a dark beard and long hair, wearing a headband) handled the passport services that day. Despite being told by another USPS employee to return at this specific day and time, Ruben immediately dismissed my situation, stating that "he didn't care" what I had been told because that employee was not present. His tone was curt, and he made it clear that assisting me was not a priority, and that he was being nice by "giving me the chance to wait". As a result, I waited over two hours with my children, hoping to be helped. During that time, I observed multiple customers leave in frustration after interactions with Ruben, citing his dismissive attitude. I witnessed: 1. A woman leaving upset, stating she would take her business elsewhere due to his rudeness. 2. A couple with a baby and a young child waiting unnecessarily, as Ruben prioritized mail services over passport processing. 3. Two elderly women being spoken to harshly when they approached the counter without realizing they needed to wait in line. Instead of politely redirecting them, he raised his voice and pointed them back in an unnecessarily stern manner, then storming off to the back yelling "I'm tired of these people!". What was most frustrating was that, despite multiple opportunities when the post office was empty, Ruben chose to go to the back instead of assisting me. At 4:00 PM, after making eye contact with me several times, he quietly walked away without addressing me. When I asked his colleague to check if he would be able to assist me then, she relayed his response: "Tell her I'm busy." At no point did he communicate with me directly, leaving me to wait in vain. After experiencing this, I checked Google and Yelp reviews and saw that several other customers have shared similar complaints about this specific employee. It is concerning that a pattern of poor customer service is well-documented, yet no corrective action seems to have been taken. I understand that post office employees deal with high volumes of customers and logistical challenges. However, basic professionalism, courtesy, and clear communication should always be expected in a customer-facing role--especially for services as important as passport processing. I hope management takes these concerns seriously and ensures that all employees are providing the level of service the public deserves. If you need passport services, I would recommend considering other USPS locations or ensuring you wait for someone else that is not him to help you to ensure a smoother and more efficient experience.

Great location as it's in a shopping center with great retail stores, super market and restaurants,…read moreso plenty of parking in a way. Staff is friendly but VERY UNDER STAFFED . Expect a long line most days! Otherwise, you have your standard post office services with drop off boxes, counter, and passport services. The self service machine is no longer an option as they've taken it out. The beauty of this location is that it's open until 7:30pm on week days so

I wonder if they care about the outside it's disgusting all the time. They don't cut the grass for…read moremonths and there is garbage everywhere. I wonder if they will see this.

Poor customer service - they'll talk smack about you amongst each other, even if you're standing…read moreright in front of them during a transaction! I was having trouble sealing my package and I guess it was something they felt the need to comment on when I had asked for help, as if it were absurd. They don't engage with you at all, not even a greeting, unless you ask them a question.

Why is the post office still alive? When are they going to get rid of this "old horse" . Old horse…read morethat can't no longer deliver packages when it says it will. Old horse which told me I was going to get my package delivered tomorrow and now instead they have sent it to Tampa, city of ybori, 300 miles away. These United States post office has to be retarded , there is no other explanation. Curse be these fools. I went to 2 post offices trying to enquire about this and their response was .....the same response and attitude one experiences with institutions owned by the government...."ignorant , rude , provocative, ..... So know the package will be returned as soon as the worthless postal service employee tries to deliver this package. From now on any packages delivered not in a timely fashion will be returned. If so it gets to that cause fed ex will be my delivery company from now on . And hopefully the post office name will be blotted out from the face of the earth and not even be remembered no more. May it be so.

The customer service in this facility is terrible. The bearded man was anything but nice. We…read morearrived for our appointment at 4:00 on the dot for a passport. He was arguing with a lady before us didn't even see we were there. He refused to see us because he closed at 4:01. Imposible since we were standing there. No matter how we asked he said no. Unfortunate people like this hold positions like his. Awful experience. Will NEVER go there again. If I could give negative stars I would.

Frank is belligerent and awful for no reason. Started yelling at me because I made an appointment…read moreon line for notary services, and I selected the option offered by UPS that asked if I needed a witness!!! He literally told me there was no point in making appointments because if there was a wait, I would need to wait regardless, and I shouldn't even choose that I need a witness because if he didn't have enough employees to witness it or they were busy, then I would just have been out of luck! Are you kidding me? This guy was certifiably angry and hateful for no reason!! All I did was walk up to the counter with my son... I don't know if he has a problem with women or people who don't look like him or is just unhappy and miserable in general, but whatever it is, I will never step foot in that store again... There used to be a really nice guy that worked there for many many years, but I didn't see him today which doesn't surprise me because if I had to work with a tyrant like Frank, I'd rather not work... Stay away from this guy; definitely don't need this kind of attitude in an already charged world.

Excellent customer service. They'll answer every question possible question you have about returns,…read morepackaging needed etc and even helped me carry large packages. Overall they get you in and out as quick as possible and make you wonder why you procrastinated getting your shipping needs taken care of!