I love the staff at this location! They are all so friendly, informative, and efficient! I am never…read moredisappointed in their service. I just hope they will carry more stamps of famous Black leaders and more variety of LOVE stamps

Nicest staff of any PO I've used on a regular basis within 100 miles. They are friendly,…read moreknowledgeable and helpful. Generally they have 2 counterpersons and move another upfront as needed. Not only do they keep the line moving but they also make u feel like a valued customer when they call you forward and greet you. The facility is clean and nicely maintained. Good job Postmaster!

This is the post office location that I utilize most often as it is close to my work. This post…read moreoffice always has way less traffic and the employees are super friendly. I say that because I have been to some other post office locations with miserable employees! But I highly recommend this place as they are super helpful and imformative and always look out for you by offering the most efficient and cost effective ways to ship. Today I went in for a book of stamps and was in and out within two minutes. Thanks for the great service!

So clean and nice- they will tape your box/envelope for free. I have legitimately never been in a…read morepost office that does that. I didn't need the service, but noticed other customers received it. Super nice employees, Nick was cool! Will definitely be back and open a PO Box.

Meh. Avoid if you can. Walked in about 10 minutes after they opened to no line. However, no one…read moreworking at the counter either. When someone finally came out, they made me feel like I inconvenienced them by coming into the post office and making them actually work. I had 5 eBay packages that were ready to go with postage complete; only needed to be scanned. You'd think the person working would be happier that this was going to be a short, easy transaction - nope still got attitude for no reason. I said I needed an email receipt and as I'm holding the electronic pen in my hand to select that option on the screen and type in the email address, she rushed through and just printed out a receipt for me. The only upside to this location is that it is small and not crowded and I didn't have to carry the packages down a long hallway like some post offices. However, I think I can see why people might avoid this one. Luckily I don't live in the area and will most likely never need to go here again.

They lost a certified letter. Absolutely no help in resolving the issue. They keep passing around…read moreyour call and the only thing they do is open an investigation. There have been no updates on my letter in over a week. No help. No answers. No concern. I paid $14.00 for certified delivery and guess what, no refund either. Shameful

Lovely .... Shannon was there I loved the changes to the…read morelobby more open and organized .... Outer lobby fully stocked with forms ..... a much more friendlier face than before.

12.23.22 Stopped by…read moreto drop off a card in the mail as I figured it might get to the recipient sooner if it was onsite at the post office instead of from home. I was at Arundel Mills mall and was glad to see it was only a mile away. Super convenient. They have rental PO boxes and a UPS drop box out front.

Its a post office what can you say.. I went in on the last shipping day to get presents home for…read moreChristmas so of course the lines were out of the door.. The postal workers did all they could to help people and to keep the lines moving.. Not really their fault that people came to the post office completely unprepared to ship their items!! The fact that i was in and out in under an hour on one of the busiest shipping days of the year I cant complain.. maybe that will change if I go back on a day thats not so busy..

The worst post office I have ever been to. Zero customer service. Makes you get out of line if your…read moreenvelope isn't sealed. Ridiculous. Will drive further to not have to experience this rude attitude again.

Employees are great, but staffing around lunch time can cause a headache. Had to wait 45 minutes…read morepast my scheduled passport appointment time because there was only a one employee to handle both the mail desk and passport services. I would recommend scheduling your appointment before 11:30am or after 1:30pm to avoid a similar situation.

I had a simple but good experience here. I'm closer to the USPS in Federal Hill on Hanover, but I…read moreneeded a receipt for the box I was dropping off, and apparently the Fed location does not do that. I was pleased this particular USPS location has parking. I pulled into a spot in the lot and hurried inside. It was huge in there, I had no idea! I had to ask a security guard where I could drop the package off and get a receipt. When I arrived at that area, there were no others in line. I went to the first open register area, handed the USPS worker my box and asked for a receipt. She quickly provided me one and we wished each other a good day. I was in and out in less than 3 minutes. No complaints.

SSA has now contracted out it's login responsibility. Shame on them. I am now locked out of the web…read moreapp and neither Login.gov nor ID.me can help or want to help very much. SSA folks, as nice as they are in this office, have absolutely no ability to fix this anymore for their customers. Shows Government at its most incompetent. Too bad, when SSA folks ran things, everything worked. These new multi- BS authentication tools are literally locking me out permanently with no obvious way to fix it, and I went in to the SSA office. Now drafting a letter to the Director of the SSA, so you know that will go absolutely nowhere. Will be fun at tax time when I don't have a 1099, yeah!

New "rule" where you need to have an appointment to get a social security card, but no warning. Did…read morean application online and showed up, waited an hours before being told I had to leave and make an appointment. This "rule" was made 10 days ago but instead of just taking a couple min to process the application they turn you around and tell you to come back by appointment in 1 month. These employees have no sense of humanity.

Kudos to Anthony at the Severna Park 21146 post office. I ordered a gift for my granddaughter and…read moreit was scheduled to be delivered by 8 pm on Saturday. Unfortunately, the party is this afternoon. I called the post office and Anthony contacted the driver who was just about to leave the facility with my present. The driver was kind enough to take the package off his truck and place it for pick up at the customer window. The driver and Anthony just made my day and my 4 year old granddaughter's birthday too. Many thanks, Vern Martin Severna Park resident

Customer service. Had an appointment to get passports for my wife myself and my 3 children the…read morewoman helping us was too busy looking at paperwork to help most of the time. After she took our photos we were standing at the counter when she told me "take your children over there I have no room " all though there's a 4' deep countertop separating us. My 13 year old daughter wanted to stay with my wife because she is a very Inquisitive young lady the woman behind the counter insisted multiple times for her to back away from the countertop for some unknown reason. Just rude

The sewer of the ghetto…read more Let me first highlight as to not mislead. I was here last week and the staff was great, there was a white heavy set guy with a limp, a black woman who reminded me of the principal on Abbott Elementary and a young girl that reminded me of the rapper.. lil mama. They were helpful & pleasant to the customers. They spoke with a respectful, pleasant customer service tone. Eye contact, smiling. Lovely... it was lovely. Ok now fast forward to this Saturday. There was a heavy set black woman with short hair and a Muslim woman. I left there thinking... this is Mawndawmin behavior but then again, it wasn't. They were worse than that. They both were loud & unpleasant. No smile, no eye contact. Harsh tones, Bullied the customers. Rude... just blatantly rude. To everyone. Any redirection (no, not help,,, redirection was done in a way to humiliate the customer). Their lack of civility to literally everyone was honestly atrocious. People just casually walking through the door to mail a package, not knowing they have entered a lion's den of buffoonery and are about to be their next victim to demean & embarrass loudly/publicly for no justified reason. This is very much their behavior as I observed them behave this way with at least unsuspecting 10 customers. One lady walked out saying loudly (yet sarcastically) this place has GREAT customer service. The heavier one tried to argue with me when I explained to her why people were still arriving after 4p. I had to tell her "you will NOT argue with me". She was so ignorant & defensive that she wouldn't even accept the explanation of why they were still arriving. I honestly wanted to scream shut up and put on your listening cap! In hospitality, when a worker can work but are uncouth or aesthetically not well received, they are placed in the back of the house so no one sees them & they work mostly solo. I'd suggest that would be the best option here for these two, The lobby was under stocked and many cubby holes missing envelopes & shippers. The only tape available is tape they don't want you to use. They use to offer a plain shopping tape. It's as if they take no pride in their chosen career or the state of the post office. Whomever is managing this location, needs to be reassessed because service of this low life level is unacceptable everywhere & to everyone. Sadly, this is the post office on my area. I pray that both of these women were replacements. Life is hard enough and the last thing anyone needs is to be abused by postal workers who are paid directly through the customers hard work.

Rude, unprofessional, agressive 'supervisor' (?)…read more Not the first time someone pretends to be a manager, so will leave some room for doubt if there is an actual one. Not like many of us need to use a postal office anymore, but if you think you do (as did I) avoid this one at all costs. Maybe it will ultimately run out of business, since no one seems to care. Not Anthony for sure. I would blame the full moon, but I'm convinced these are just characteristically miserable, rude people who happen to have the privilege of working at a USPS facility (yes, work is a privilege these days).