I use this post office to return my packages and to ship my packages. I don't understand the low reviews. This location is rarely busy. However it's one lady that works there during the week. I never have any problems she nice. It is a small location as compared to other locations. There is a small kiosk there too if you want to do things yourself. They also have po boxes that you can rent, it ain't cheap but worth getting so you don't have to deal with porch pirates. read more

The African American lady at deskt is rude. She doesnt want to help me that all. 10/15/25 at 10:45am.

Lady in this location is always there but is never at the desk attending and has a doesn't want to be there attitude she shouldn't be there and i've been to several other locations and they seem very nice but it makes me not want to come to this location and drive farther for better customer service read more

The African American lady still at this location. I stopped going to this location after I was returning a package and got to the destination with an empty box years ago. She was the only employee at that time who has an attitude, never smiles and not sure why she's still with the post office when she hates her job. After the package issue, I started going to a different post office where I'm greeted all the time with a smile and never had a problem. Last week I went to the Redlands location and I was surprised to see her with the same attitude so I turned and left after she ignored my "Good morning" read more

The African American woman at the desk is EXTREMELY rude and nasty. She treats customers like they are stupid and inconvenient to her. If that is how she chooses to act (and from the other reviews, this was not a one off for her) then she should get out of customer service, as it is clearly not her strong suit and she is miserable interacting with customers. If she chooses to keep doing customer service perhaps she should learn to greet customers with a hello and get rid of the attitude. Rather than deal with her VILE attitude any longer I chose to leave and head over to another local post office where I had a lovely experience. Do yourself a favor and avoid this place at all costs, you'll be happy you didn't have to experience this woman. read more

I have used this post office from time to time over the course of about 15 years, so I have a somewhat long-view perspective of this place. As others have noted, there have been changes in personnel over the years that have changed the customer experience. The employees on the other side of the counter used to be more friendly, and there used to be more people working. These days, I typically only see one employee working the counter, and she's often not very emotive, to say the least. While there was nothing mean about her, she sometimes came across as impersonal, and because it was consistent I assumed that she either was unhappy, or that she didn't like people, or both. Most of the time, strangers are unusually nice to me, so this lady's lack of warmth stood out. Ultimately, this shaped my view of this post office. But that all changed this past Tax day. While things often run very slowly here, this post office is typically less busy than other ones in the area (Shady Grove Rd, Washington Ave in Rockville, etc), so I decided to come here to mail out various things, among which were some tax-related items. I arrived late afternoon near 4:00, only to find that there was a line going to the door. Not a good scenario, but not unpredictable. It was an understandably busy day, but I was sure that all hands would be in deck to make things smoother. Then I looked at the counter, and saw only 1 employee working. ON TAX DAY! As I got a closer look at who was working, I saw that the sole employee working the counter was the same lady that I previously described as impersonal. Knowing that it might be a while, I pulled out my phone to look something up regarding postage. I had realized that I wasn't entirely sure what option was best for some of my items (Priority vs Certified?), and I decided not to wait to ask at the counter because I didn't want to hold the line up. Before I could type anything in, I suddenly felt a lot of space around me. I looked up, and saw that the line had moved forward. So, I went back to my phone and looked my question up. Before I could even look at the list of the first few search results, I felt that same extra space around me, as the line had moved again. Back down to my phone, I tapped the first result, which was exactly the page I needed. Before I started reading the page, the line had moved. Then I started reading the answer to my question, and again, the line moved forward. This process continued, and within maybe 3-5 minutes, I was at the front! Not bad! It had gone so quickly that I didn't actually get a chance to look up all my questions, so I had to ask the lady at the counter. When I approached the counter, I felt bad for not having come prepared and for wasting her time by asking questions, but she exuded a "No worries" attitude. While she wasn't all smiles, her demeanor was sunny. I had maybe 5 things to mail out, and they were processed quickly. Overall, it was a rather pleasant experience. So, if you're reading bad reviews about the lady behind the counter, take them with a grain of salt. On a tough and busy day, she was very quick and was unfazed by the constant stream of customers. If I were her, I would've been pulling my hair out by then. Ultimately, I think that she either is not a talker, or paces herself in terms of energy on long days. After all, in this setting, both behaviors help people get in and out quickly and without problems. I underestimated this post office, and have no qualms about returning, even if I'm in a hurry. read more

I agree with all the comments about the lady. I dread going to this post office because of her. When you greet her she doesn't say anything back. The way she talks and treats you is by far the worst customer service I have experienced. All the strangers in line were more helpful to me. She gets irritated when you ask a question. Unfortunately I live close by so I have to go there. I don't know why I get her every time and I get so anxious! read more

I feel the need to review this location because the other reviews do not seem to be accurate. I popped into this location the week before Christmas. I expected a line and a wait due to the time of year. This is also a small post office with minimal staffing. (There are larger locations with more employees... and more customers.) I was in and out in less than 8 minutes and there were 5 to 6 people in line in front of me. Luckily it seemed that everyone in line had their items ready to go, as we all know that can affect the line time. I was very pleased with the service I was provided, and it appeared they were able to help the others as well. read more

I've been to this location a number of times, and Tammy, the lady working the counter, is the most rude and unpleasant person I've ever dealt with in customer service. No emotions, short acting, and extremely condescending if you don't know something and ask questions. I get so anxious whenever I go in. This location is extremely convenient for me. Unfortunately I've decided try other locations in the future because I like to be treated like a human and not an idiot. I've worked in customer service for many years, and I totally understand people have their days. But when a customer is approaching you in a friendly manner and asks one question, don't shut them down and make them feel less of a human. If you hate people this much, find a new job! Avoid this location at all costs. read more

UNPLEASANT!! The previous lady was so nice and efficient... Unfortunately, as I believe she had surgery and maybe retired. They replaced her with this UNPLEASANT piece of work and now I avoid this post office as much as possible. The Postal service really needs to pay attention to all these negative reviews or perhaps we should escalate the complaints. read more

I agree with all the other "1 star" yelpers out there. The customer service at this location is the worst. The African American female that is usually working there is the most unfriendly person I've ever had wait on me. She does act like she hates her job, as the other reviewers said. One day I went in there and saw a sign on the counter that said something about the staff being in the bathroom and that they would return shortly. I literally stood there waiting about 15 minutes until she showed up (there was no one else behind the counter to help customers). Maybe this is acceptable in Mayberry, but can't believe this stuff goes on in metro DC. Psssst, USPS higher-ups, you should be reading the Yelp reviews of the branches you oversee. read more

It is quite obvious that the one female employee dislikes her job. I try and avoid this office so I don't have to encounter her extremely poor attitude. If you ask her a question, she will answer in a breathy voice like you are bothering her. It's truly beyond my comprehension as to why she is still employed by USPS with the amount of dissatisfied customers. I will not be returning to this office again until she is gone. read more

The unfriendliest one of them all! Rude and unhelpful staff, one extra star for no line, but I can see why nobody wants to come here.

I'm not one to go out of my way to call out bad service but in this case, it's one of the worst I've ever experienced. The rude African American woman, that other one star reviewers have complained about, was the same one I interacted with (for the record her name tag says "Tammy"). I came in and had some questions about how to fill out a certified mail form and not only did she not want to help me but also suggested I go to the Rockville location. I simply told her that it's her job to know and that I was already here so why couldn't she help me? Long story short she refused to help me because she said I was rude, which I wasn't, and when other customers walked in she wouldn't help them either. I have a video record of this happening so hopefully someone higher up reaches out to me and can see this despicable behavior of their employee. I'm sure she does this so no one comes in and doesn't have to do work. Regardless, she should be fired immediately!!! read more

Horrible, the staff there are so rude. Don't know what's going on at that post office, but they act like they don't want to be there and treat people in a degrading manner. They apparently hate their job and people. Too bad because it's so convenient to me, only right up the street and I do a lot of mailing, but I avoid going there and drive to other USPS locations that are further away like the one in Olney or the one on Redland Road. read more

Always a long line, only ever one unhelpful person working the counter. We waited in line for holiday stamps just to find out they were sold out - what a waste of time. Could have posted a sign on the door but no thought to the customer. Go to another branch if you value your time or being treated with respect. read more

I drive to this post office every once in awhile since it's far less busy than the one off Shady Grove Rd. The shopping center in general is rundown looking and the same goes for the post office. I've only seen 1 employee at this location, I'm guessing she's the one everyone is referring to in the other reviews. She's not tell most upbeat person but I've never had any problems here and am always greeted. read more

I completely agree with the poster above. This post office is terrible. But most importantly, there is a woman working there who obviously hates her job because she is so unpleasant. Never smiles and is just plain rude. It's like you are asking her to go above and beyond her normal duties. If she hates working there so much, she should quit and get a job where she has no contact with customers because her people skills are seriously lacking. I mean, if I acted that way at my job, I'd either get reprimanded or fired if I didn't get my s*** together. The Washington Grove post office is so much better. Better service and friendlier more helpful postal employees. I don't need to put up with someone who is so belligerent and makes you feel like you are inconveniencing them. read more

Our office is on Crabbs Branch Way and the Derwood Branch is our service branch. The delivery service has gotten progressively worse over the thirty years that we have been in this office. At this time the delivery is often at 5 pm or some days not at all! Even though we have a mail slot if the office is locked, there is often nothing delivered. We are not the only ones, our neighboring offices have the same complaint. And calling to place a complaint or ask a question is also useless. I usually get a recording. If we gave that service at our business we would have gone OUT of business a long time ago. No wonder the Postal Service is going broke!! read more

Honestly one star is too high for this post office. Nice & clean place but the customer service needs improvement. I just moved to the area 3 months ago and have only been here twice but both times were horrible experiences. The lady at the front needs to learn how to work in customer service! she is beyond rude and when she talks, it's obvious she hates her job & would rather not be there. she talks to the customers like they are idiots and isn't a big help. when asking questions, she acts like it will kill her to answer them, she always has a huge attitude. I feel they need to improve their customer service, no wonder why they are not crowded whenever I have come. I'd rather go to another post office for a better experience. this post office is very convenient but the customer service is HORRIBLE! Please hire new CSR ( Customer service reps). If I was to act like this at my job ( CSR), I would be in big trouble & would lose my job for sure! read more