This is about my mail carrier, Michelle.....she is so nice, I have no trouble with this post office. Michelle takes my outgoing mail with no problems....Mail is always delivered in a timely manner. read more

It's rare that you see a 5-star review for a government agency, but this is close to it! The USPS on Quality Drive in Steele Creek Charlotte is a quality experience! There is ample parking, it's not a high traffic location, and I was in and out extremely quickly. There was a gentlemen employee that was super polite and not in a rush which was a pleasant surprise for a USPS employee. There was also a female employee who definitely knows her stuff, is very efficient, but makes you feel a bit rushed. The interior is very clean and organized. The only reason for 4 stars instead of 5 is because they wouldn't let me use their tape to tape the paper label onto a box (it wasn't a sticker label). I had to buy tape from the store there even though I only needed a tiny bit and they had plenty of tape on their desk. read more

USPS - Indoor area - Post Offices Near Me - Charlotte, North Carolina

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Quality Drive, Charlotte Post Office - This is a very unprofessional and non reliable establishment. I cannot drive to post office so i sometime request package pickup. I complete form - package never gets picked up. I even put a note in box for carrier to pickup, they don't even read or ignore. I have called post office several times and spoke with Janet and Terry and they always say they are going to correct issue just to get me off the phone. Now when i call they don't even have the courtesy to pickup phone (unprofessional). I get a notice telling me my request is complete - package still on porch! USPS is a service for all - where is my service? If folks don't want to do their job , please leave and let someone that is willing to work come in. I now pay uber to take package to PO! read more

This location is conveniently located off of Westinghouse Blvd. I needed to get a money order & mail off a letter. Quick service. Helpful staff. This location still practices social distancing and other COVID-19 guidelines which is always a plus for me. read more

USPS - Post Offices Near Me - Charlotte, North Carolina

Horrible! If I could pick who my package goes through I would. They never want to deliver to apartments and if it doesn't fit into the small mailbox they make you come pick it up. What am I paying for delivery for if I gotta come pick it up? If you're going to be big hefty and lazy and not want to do your job then maybe u should look for a new job. This isn't this locations first time doing this nonsense either it's very repetitive. They also NEVER ANSWER THE PHONE so don't even try to contact them. This location is basically the circus the way they throw your packages around make you wait 45 minutes to even talk to someone IN THE LOBBY because they are too busy playing music and talking nonsense everything about this place is horrible. Shut it down or hire a whole new team. read more

USPS - A delivery notice that they always leave. - Post Offices Near Me - Charlotte, North Carolina

What's the point of ordering things online if I have to pick it up at this post office. I thought postal office deliver to homes/apartments. Their lack of wanting to walk up a flight of stairs to leave the package safe in front of a door is non existent. Not just be lazy and say "oh your mail locker is too small to leave a big package bag inside". No s**t packages are meant to be left outside a door read more

The only USPS I'll visit anymore. The staff is always helpful and friendly and the lines are way shorter than at other post offices in the area. read more

This post office is conveniently located 5 minutes from my house so that's one positive in my book. I never really enjoy going to the post office, but in the couple of times I've been to this one in the last couple of months, it's been pretty painless. I recently went to mail my passport to get it renewed (I needed certified mail) and I was in and out in 5 minutes. You can drop of packages and mail after hours if its prepaid. Overall, I appreciate that this one hasn't been too crowded recently. read more

Terrible customer service! Yesterday I tried to track my purchase and was advised someone picked up my package. My package was supposed to be delivered to my PO Box at this location. I called the toll free number since no one at this location wants to answer the phone and was informed the slip was placed in an incorrect box and someone else picked up my package! 1. How could you make this mistake? This has never happened to me, I've been a customer of this post office for over 5 years! 2. As a customer if you know something doesn't belong to you why would you take it? I requested a call back but I haven't received a response yet! read more

USPS - I never received my order! - Post Offices Near Me - Charlotte, North Carolina

Relocated from another state and had to use this post office. Like many others who posted on this site, I experienced a delayed package issue. I had to go to great lengths for them to "find" it buried amongst packages in the back. As for a replacement debit card sent by my bank? It never arrived. Thankfully, I alerted my bank to the level of service and how sketch this post office was and had contingencies in place should anyone try to activate it. Shouldn't have to do stuff like that. However, if you use this particular post office, I recommend taking precautions. FWIW, this branch was implicated in stealing the checks from locals. https://www.wsoctv.com/news/local/mind-boggling-more-steele-creek-businesses-say-checks-were-stolen-deposited/YD6GNXDE5FDCTGXBFZMTXSZPKQ/ read more

Someone affiliated with this USPS location has been stealing my mail since at least October, 2022. it may have started before then, who knows. But that's when I noticed I wasn't getting my mail. I've had multiple replacement debit cards stolen. I've been on the phone with the postmaster & consumer affairs, since November and no one can give me any straight answers. They kept blaming the courier and needing to ask him but it seems he wasn't coming to work for days. Then the same day I go in person to complain, I come home to my complex and the carrier left over 50 mailboxes wide open! I have pictures and video. After that everything went back to normal for a while, that is until this past Saturday when another replacement debit card magically wasn't delivered. I have informed delivery so I can see when I'm getting mail and what it is. Friday's mail came, Tuesday, and Thursday as well. But Saturday's mail with my debit card (which I had to replace because of fraudulent charges), and my medical benefits card never showed up! What a coincidence! Now I have complaints with the US Postal Inspection Service, and the inspector general (OIG). I called the police! How hard is it to figure out who's behind this? I had to pay extra money to have a replacement replacement card sent thru UPS so I can access my money to pay my bills! This is so sad, unprofessional and quite ridiculous! If images are taken of my mail, but then it doesn't make it to my house, how can you not track down where along the process of delivery the culprit is lurking? It's like no one cares! I'm so frustrated and pissed off. And this is illegal to steal mail! A federal offense, is it not? read more

USPS - All the mailboxes left open for anyone to take. This is not a mistake! This was intentionally done by someone. You don't forget to close. - Post Offices Near Me - Charlotte, North Carolina

The representative are very rude at this location. Us the public are there to ask questions and make sure our package is being delivered how we want, since we are the paying customers. I was assisted by Dolores and instead of her making it an easy process, she complicated things by telling me to "hold on" every time I ask a question. Not sure if this is with every customer she assist or due to me being Hispanic. read more

USPS has the worst service possible. They are basically thieves at this point. They provide zero explanation as to why your order was not delivered and wait times are ridiculous. At this point they need to go out of business. They are completely useless in every sense of the word. Businesss need to STOP using this incompetent service or your business will be hated by association. read more

Post office locations are either conveniently located or they are not conveniently located. It seems that the one for where I live is in the latter category. Why do they expect me to drive halfway across town to pick up a package? Grrr! Anyway, I was in this particular part of town and needed some stamps. Yes, kiddies, there are still things that are best done with snail mail instead of email. Postcards, for instance. This outlet of the US Postal Service is on Westinghouse, just west/north of 160. Easy to get into, easy to get out of, they have mail boxes available in case you don't want to exit your car. read more

USPS - Post Offices Near Me - Charlotte, North Carolina

This is absolutely the worst post office I have ever dealt with. We are constantly getting wrong mail delivered to our address, they throw our packages when delivering them, they're too lazy to walk to the front door so they throw packages in our driveway even when it's raining, they drive across our lawn because they don't know how to drive their car and they just don't care, they don't know how to read English ("Fragile Do Not Bend" does not mean fold in half and cram in the mailbox because you're too lazy to walk to the front door), they are absolutely horrible. They are truly the lowest quality individuals that work for our government. If they did not work for our government and worked for a normal corporate company there is no doubt they would all be fired. Corporate America would never tolerate service like this. Unfortunately we don't have a choice because they're the only post office that exists and it's impossible to fire a government employee. Hence the lack of quality control. read more

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Some employee retraining is in order. I witnessed a clerk demanding that a customer leave and come back another day because it was after closing time. The customer was already IN the post office, and standing in the line, filling out a package form. I know it was close to closing time, being as I got there 10 minutes prior- but if you haven't locked the door, that's not the customers problem. I heard the annoyance in her voice as she's tried to embarrass the lady into turning around and leaving. I heard a foreign accent from the customer, who either didn't understand or pretended not to understand what the clerk said. If she was pretending, good for her. She just continued to wait until she was helped. I know USPS is scraping the bottom of the barrel, but this is BS! read more

super busy i have nothing good to say. (execpt go early.) it is close to my neighborhood thats it. that is all. read more

This has been our local post office for 10 years now. The Steele Creek area has grown exponentially in that time and this location has done nothing to keep up with it. I walked in one day and they had added a package drop. I thought "how fancy" Recently, they moved a drop box to near the entrance. Another jaw dropping improvement. Charlotte is no longer a sleepy town. It's diverse and bustling. This needs to be considered and acted upon to better serve their customers. read more

Just go to a different post office. This place is horrendous. Definitely don't try to call them for anything. This location specifically leaves their phone off the hook which should be absolutely unacceptable, but hey - it's a government agency, a service people will always need so they don't care. They can act and operate any way they want and there's nothing that will be done about it. read more

Our mail service is so horrible. wrong mailed delivered to our address almost weekly. the carrier gets mad if she has to come to our door to bring us anything. if i put a package to go out she won't take it/just pushes it to the back of the box. mail gets returned as undeliverable and when I call the recipient to verify the address, there is nothing wrong with it. I encourage everyone not to use the usps unless necessary. read more

This Post Office is very slow the majority of the times. There's no SENSE OF URGENCY to assist customers who are paying for a service. FELICIA is the RUDEST person I've met there. I needed a package taped and didn't have any. So I asked a clerk if she had regular clear tape. The clerk asked the others if they had any and FELICIA loudly and rudely said DIDN'T NOBODY DONATE ANY! And she had some because she was putting up decorations with regular clear tape on 10/03/2023. Yes, the tape belonged to her or the USPS. However, she could've simply communicated no, we have none available. Geez! This isn't the first time I've witnessed her loud rudeness ! Kindness and respect goes a long way. It comes back to good people. USPS, get your people some training dealing with delivering exceptional customer service and effective communication! I'll be more than happy to facilitate. I've been a manager for several years in supply chain and I have NEVER treated people the way FELICIA does! read more

I really like this post office, it's close to my home and they are always so helpful when I drop off my packages. I will say they do like to talk and have a great time, but when the lines are long I would highly suggest that they cut it to a minimum. Today while I was there I think the lines could have moved much faster if the workers lighted up on their personal conversations. When I made it to the counter I needed some assistance with selecting the right package for a great rate. My item to ship was super light but I didn't want to spend a lot of money on shipping. The clerk helped me with the right packaging and I was on my way. I didn't capture any photos because its a post office because I had a one track mind. LOL! read more

This is the 3rd time in 3 months that I didn't receive mail. I ALWAYS receive mail. The carrier is not doing her job. Iam waiting for important correspondence. read more

I can NOT tell you how much I dreaded coming here. Every time, the line is almost out the door. The wait are long and there's 2 ppl working. God and Buddha must be working together that day when you see 3 postal on dock checking customers out. And then there was the interruption(s). One day a lady came in to sells her handmade candles. So the worker and her had to smell and chats about the candles while everyone else waits. Or the chats with the regulars.., I was about to pop 2 xanaxs just to keep my cool. And all I wanted to do is pick up my mailbox keys.. I have been here a handful of times and it's the same every time!! read more

These ladies were so rude. One nice lady before had taped the postage page for me and now they said they couldn't do that. I tried to buy tape and they said only cash or check. How ridiculous is that?!? You can't provide me one little piece of tape as courtesy and then you won't take a debit card to buy a ridiculously expensive tape for almost $4?!? I have two little toddlers and explained to them that traveling back and forth from home is really hard for me. They DID NOT care and still denied me a piece of tape. People like this should not work in customer service. I am truly disappointed and irate! read more

Horrible service with zero accountability. At this point I cannot count the number of lost packages. I cringe when any company uses usps to ship my orders because I know more than likely I'll never receive it! I understand now why more people use fed ex and ups! What a messs! read more

I don't like the way they are trying to make you spend more money!!! They sit PRIORITY TAPE OUT on the counter as you are waiting in line without telling you that if you use it your $2 package now becomes $8..I used a small amount on the back of my package and I asked if it was ok to use. When it was my turn at the counter this small package became over $8...I asked why and was told because I used the Priority TAPE!!!! Really!!! Had you told me that when I asked to use it I would not have used it. I was told that I could remove the tape and pay $2...but it would have torn my package read more

Used this place several times. It it's busy but people inside are friendly and positive. They are polite and helpful.

I put in a request to stop and start my mail delivery. The request was not complied with. Mail came after my stop date and the balance was delivered before the start date. This is not the first time that this has happened. This is not acceptable and I would appreciate a response as to what is being done to correct this situation! Peter Dominic 16527 Plantation Woods Dr Charlotte, NC 28278 Does this get reported at Steele Creek? read more

Don't believe the negativity....this truly is the happiest post office on earth! I've never experienced such positive, helpful and friendly service in 52 years of living. They go above and beyond to inform, give you the best options for you needs and even lighten your mood when you're in a rush. Larry just made my day! read more

This has to be the worst company in the world..how are they still in business..customer services like Dealing with a zoo.. Nobody takes responsibility for anything.. Please therefore do not ship any package USPO.. And why as a public are we worrying about them privatising the mail.. Remember public word-of-mouth is everything I was I would have known about the services before hand .. Now I know & will be speeding the world to everyone I know. To avoid using the post office by all means.. Pay your bills online they offer fee money orders @ some money cash place. I hope this help someone before it's two late for them read more

Whoever the deliver woman is for Solis Berewick Apts, who comes between Monday and Thursday, needs to get some contacts, invest in glasses, or quit her day job because she's terrible. She perpetually mixes up the tenants mail in different boxes. I don't know if she's confused by numbers or what but she doesn't try anymore. I ordered something and had it sent priority to my box. When I checked tracking it said "delivered" however it wasn't in my box. More than likely it's in someone else's box (this happens almost weekly at these apartments). I don't want to be mean but if she doesn't know how to read she shouldn't be working where 100% reading comprehension is apart of the job. Now I need to find where my priority package has disappeared to.. read more

The staff are very irresponsible. I was home expecting packages and all I get is a ticket stating I missed my package and I will have to go get it. This happens twice as I have no idea how the carrier checked if anyone was at home. read more

I own a small retail shop in the Steel Creek area, This is the second time the post office has lost or stolen a box of merchandise worth over 1000.00 after several calls they said they don't know where the package can be, I will NEVER EVER use USPS again Period read more

Lots of room to prepare packages. The staff were extremely pleasant. The line moved really quickly

i am so upset with this office...i often send pkgs and have them on my front porch, schedule a pick up and wait. i usually have to schedule another pick up. my mail is delivered to my next door neighbor often, at times i feel he is my postman. i send cards in the mail, they do not reach their destination..i could see this happening once, but i send cards to this little girl up north and she has not received three of them..sad. today, i am waiting for pickup of pkg..i had to reschedule. when i hear that the post office needs more money, i think it is because of their response. you can never talk to a real person on the phone!!!!! read more

We go online and request a hold on our mail. I get my mail tonight along with three other families mail! So disorganized.

I have been waiting for a package to arrive - it needs a signature - husband has been home this week waiting for it. I received and email at 6:06pm saying they tried to deliver the package at 5:21pm. BOTH of us were home - downstairs near the front door and literally nothing. No knock, no doorbell, nothing! This is not the first time this has happened either! Literally happened just last month. What in the world is their issue?! Now I have to wait and pick it up on Monday since I can't go tomorrow as I will be at work and husband can't go sign for it since his name isn't on the package. This is extremely frustrating and when I called the number immediately after receiving the email - the wait time was over an hour. YOU HAVE GOT TO BE KIDDING ME! Please get your staff together. This is absolutely ridiculous! read more

I have nothing good to say about this post office. They are pretty nice when you go inside but my carrier has lied 3 times saying something was delivered when it wasn't. One Saturday they stated that something was delivered in my mailbox and I was waiting for the item so went to go check 20 minutes after their delivery time stamp and nothing was there. I called the post office on the following Monday and mysteriously the item was in the mailbox when I got off of work that evening. Fast forward to December before Christmas. I ordered a gift for my daughter for Christmas and they swore up and down it was delivered. I called the post office every other day. I even spoke to the manager Chris who was not the least bit empathetic and even put the post worker on the phone to tell me she did deliver the item. I would not call every other day had been delivered and I didn't believe her anyway because the week before was when she marked an item delivered and it actually wasn't which is LYING. Chris the supervisor wasn't any better and states he would call me back and NEVER did. Also the next week around Christmas they delivered my father in laws gift to a nice neighbor that actually took it to my apartment office or else I would have been out of that as well.Fast forward AGAIN to today and as I am ordering supplies for my daughter's birthday party, another item says it was delivered today and is not there. I am sure they will swear up and down it was delivered and make me believe that I am crazy. This is absolutely ridiculous!! I do not have the time to keep calling the post office every month for my packages that I pay for. Needless to say I gave up calling and never received the gift for my daughter at Christmas time. Thank goodness that was a small gift it I didn't get a refund. My next step is to call the post master, county or whomever else I need to call. This has happened more than enough!!! read more

Every since they moved from Granite Street the service has been horrible. Larry who works there is very nice, always helpful no matter what I need, lets you look at all the stamps available, helps with mail holds, anything I have ever needed..I put a STOP MAIL notice in my mailbox and also carry one to the Post Office and hand-deliver (as I did this time) and thank goodness I have awesome neighbors .. for they not only have delivered everyday the mail .. but when she told the mail carrier that I had stopped the mail .. they said had not gotten a card noting. I actually watched the gentleman stamp and wrote his name on the card. I went to get my mail last time (had stopped it) and the actual Post Manager (white male) handed me someone else's mail in error. I had to get out of my car and take it back into him and he said that I had no mail that it must have been resumed .. seriously, I am a Vendor and had been waiting for a letter to arrive .. for the date and for me to fill out application .. had not received so I contacted them and she took a photo of the envelope saying "returned undeliverable" .. really!! And the address was correct. When I printed out the photo and took up there and showed them .. they always say had a "person filling in" and that I perhaps I needed to check into a post office box. Really!!. They want get that right either and it was on the news about (2) being investing for NOT delivering the mail. What are we paying them for if can't read the address's nor put in right mailbox .. (for my neighbors beside me - we are always carrying mail delivered to us - for them) .. how hard can it be. And the mail carrier delivers @ 2pm, 5pm and sometimes 8pm .. even had then deliver on Sunday (and it was not during a holiday). I call the 1800-275-8777 # and you get a recording that is a 45 to 50 minute wait time. Please Channel 9 or some TV station - investigate this "lack of service" and get to the bottom of it . For it is getting worse since April. Don't know WHO we can complain to .. but as you see from the other comments .. I am not the only one that finds a serious issue matter here. And to sign up to post they want your email and birth-date.. heck no. I may be pissed,, but I am not that stupid to give that that info. read more