Brian is your top guy! I went to pick up an item on hold, and mail from the prior day Sunday, it hadn't been sorted out yet. After 30 min he finally found it, he was so patient and willing to help without it sounding like a burden. For him taking his time on a Monday, I'm taking the time to commend him. They said, I typical am served by an older lady who is not the nicest. I've also witnessed her be rude to other customers. So I always hope I am not called by her to be honest. Brian makes up for the not so nice review on her. read more

Omg, I got UPS mixed up with USPS on my initial review. I had a rough experience at UPS store and USPS saved the day. Customer service was top notch, the line moved quickly and efficiently, I got everything taken care of for 1/2 the price. Thank you USPS and sorry if there was any confusion. read more

USPS - Wow - Post Offices Near Me - Chandler, Arizona

They are so incredibly rude here. It's truly unbelievable. The older woman needs to get a grip.

They were incredibly nasty to me at this USPS location, even going as far as yelling at me because they didn't have time to help me. Avoid this location by all means, I know I will! read more

The AI phone system is a total joke. You can't get through to an actual person no matter what option you choose.

The worst service-a male employee in his 60s with no hair-incredibly rude and no help. When asking a question -he said "we have no way to call other post offices". Very unprofessional and short-rethink who you hire! If you don't want to provide the best customer service then do not work. read more

The older lady working there is one of the stupidest people to have ever been employed in the world. A package was mis dropped off and noticed maybe 10 minutes later so I had my assistant go ask for it back to which she said "UPS has already picked it up this happens all the time" that's a complete and utter lie as the package (which is a clients gold and diamond ring) is now sitting at a plant that they so conveniently have no contact with. I don't know what possessed her to lie straight to someone's face when she could have got her lazy ass up and grabbed the bubble mailer but nope I am now out a good chunk of money because she wanted to be lazy and incompetent read more

I needed help getting an important package while our mail was being forwarded, Alex was able to get it delivered to our home in Chandler! We also needed help with a change of seasonal addresses and Erich was so helpful getting it straightened out. read more

This USPS building is conveniently located off of South Arizona Avenue in south Chandler. I see that some have left poor reviews with derogatory statements. I don't believe the poor reviews are warranted for this locations. I have never had any problems at this site. It has always been clean, not trashed, and never smells bad. I've been to a few that I couldn't wait to run out of. I have always received excellent customer service from the employees. This will remain my preferred location! read more

USPS - Excellent USPS location & customer service - Post Offices Near Me - Chandler, Arizona

It's the post office. What else is there to say? The lobby is large but has seen better days. Staff are there doing their job but not overly friendly. The parking lot however needs to be milled and resurfaced. read more

USPS - Post Offices Near Me - Chandler, Arizona

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This is my neighborhood post office and they are always pretty efficient and courteous to customers. I've been to numerous post offices and this is one of the best as far as adequate staffing and customer service. read more

Really WTF - I see the mail person coming and I am standing talking to someone - they pass my mailbox so figure I have no mail. Then receive notification they delivered a package and I never got it - last week I got all 4 neighbors mail - crazy read more

I don't like to write bad reviews but when the experience is so bad I have to. I had to send some documents to my health insurance which was not on priority. Upon reaching the post office around 3:30pm it was nearly empty. I checked with one of the guys for a mail saver because I didn't want to spend on something which was not so important. He suggested I use their mail envelope and send it through least priority and the whole thing would cost about $3. By the time I sealed the documents the man left so I was attended by Juan. He said the least mail I have to choose is $4.5 and I could clearly see on the screen that there was an option of $1.5 I knew he was cheating me but I didn't say anything (which now I repent). So, the whole thing costed me $6.5 Whereas the other guy quoted $3. It's not about the money here but the honesty, misleading details and lie. He did try to sell me insurance coverage and stamps too which I politely said no to. This has been haunting me all evening that he tried to cheat me which is not right. I hope this review helps other customers to be cautious and careful. read more

Kudos to Thelma who always helps me out with a problem!!! Amazing professional lady! Same for Karen, my mail delivery person. You girls are the best! read more

Every employee in this office should be fired and barred from ever working at another USPS. The level of incompetence that everyone at this office has is ridiculous. You try to call and not a single person picks up the phone, you will be waiting in line, hear the phone ring and ring and ring and ring. Not a single employee answers. Fire every employee or shut down the location. I get better service from Mcdonald's workers. read more

I believe her name is Yvonne.. but can I just say how thankful I am for her. She went above and beyond to help track down my package as it was delivered to the incorrect address. Not only did she track the package but also went out if her way to have it held at the post office for me to pick up. It was a very important package and I am so honestly grateful for her amazing customer service.. everyone I have come across at this location has been so nice, I can't say I've the greatest customer service like I have at this location. read more

Nobody answered the phone after even calling a dozen times and letting ring 20 times Bad service and why have a phone if no one answers read more

Rudest employees I've ever come across. I get that customer service can be difficult, but every time I come to this post office I get attitude. It has gotten to the point where I choose to use a different location to get my errands done, even though it is quite a bit farther. read more

Never emptied their drop off bins 9 times out of 10 you can't use the drop off bins. Then when you stand in line to drop them off to a person the person tells you, you can use the drop off bins. Also every package that has been lost has been mailed out of this office. It rarely makes it to the phoenix sorting facility then you have to deal with the rude employees who act as if it's your fault your package is lost. read more

Absolute worst customer service. I tried calling to get help opening my mail box. Lady answered the phone and put me on hold for over 10 minutes after only speaking 2 words to me. Finally took me off hold and was extremely rude and wouldn't help me with my situation only treated me rudely. read more

I had been noticed by the new residents at my old address that I had a letter than needed to be picked up, I went in with my ID to see if I could pick it up I believe it was a manager that helped me but she wasn't able to find anything said I could come back with a tracking number for them to double check. Well by the time I was able to pick up the notice it was 1:35pm I ran in and the same lady recognized me and let me in and they were able to locate the letter so happy they were able to let me in after hours since it was a final notice. read more

Great people friendly customer service. They have 4 both to help and lots of p.o. boxes and tons of supplies.

Outstanding service from this branch of the US Post Office. As a test, on a Saturday I mailed a payment for my credit card bill that was due the next Thursday and also scheduled an electronic payment through my bank. The payment I mailed was credited to my account the next day (on a Sunday!) while the electronic payment, scheduled for Monday, was credited on Monday. I don't know how they did it but delivery locally (Chandler to Phoenix) was one day. USPS was excellent. Also, I experienced excellent service at the counter. Despite the lines, the clerks are working very diligently. read more

This is, without a doubt, the worst post office I've experienced. They have lost 5 pieces of mail. They also do not knock or ring the doorbell to drop off a parcel. They just put a missed notice on the door. I have security camera footage of this. They are lazy people. They have no work ethic. read more

Candice was the rudest customer agent I've ever spoken to. I tried rescheduling a delivery but she refused. I was already told by another agent that I could get my package redelivered but needed to send the request to my local USPS office. I called and Candice kept snapping at me and giving me answers like "I'll tell my carrier" but never submitted the request even though it could be done! I'm not sure what stick was up her butt but I was able to do the redelivery myself through the online portal. Therefore she didn't try to do her job since my package could be redelivered. read more

Earlier this week, I was in need of shipping a package. So I made my way to the USPS hoping to get my package prepared and shipped in a matter of minutes. Unfortunately, I didn't get what I hoped for. As soon as I arrived, I spent countless minutes trying to find a box to fit my shoes in(what I was intending on shipping), but found out there were none that fit. I then made my way up to the long line and waited patiently. As 15 minutes had passed, I was being helped by some grouchy lady. She was very short with her conversation, but managed to take 10 minutes to find an appropriate box. She then ordered me to either go buy tape or come back to have my package delivered. Knowing myself, I wasn't going to spend money on tape I would use once. Thankfully, someone else in line overheard my dilemma and offered tape for me to borrow. After I struggled trying to get the box taped, I waited in an even longer line than I did previously. As more time passed by, I was at the front again with the same lady. She was short again with me because I forgot my shipping label and she sent me back to the line. Finally, after 25 more minutes of waiting in line and being helped my package was finally delivered and i was on my way home. Due to my experience, that is why I'm rating USPS poorly. read more

Customer Service is so bad, tired of the excuses. Your package was put in the wrong bin so it was sent to the wrong state - covid, USPS no longer does call backs - covid, we can open a case and escalate the matter but not contact you even though they are required to - covid. Must be a nice job, have funny stories at the end of the day with mishandling people's times and it's their loss, laugh it up. read more

This has been my post office for 4 years. Every single time I have gone in to this station, regardless of which employee I am talking to, they are universally surly and unhelpful, as if it is an imposition to expect them to do their job. Today I found out why. I was having a polite conversation with the station manager, whose name is Candace. I was NOT lodging a complaint of any kInd yet she treated me like I was not fit to be on the bottom of her shoe. I was truly shocked at how nasty and condescending she was when I was simply asking about the location of my mail. With her as an example of how to mistreat people, it is no wonder that everyone in the place has such a rotten attitude. And they wonder why people are calling for an overall of the Post Office!! read more

Candice was super helpful in helping me try to intercept a package. She took extra time out of her already busy day and stayed on the phone while I tried a number of options to stop a delivery. I was ultimately unsuccessful, but she did her utmost to assist me. Thank you, Candice!!! read more

ONCE AGAIN THE UNITED DTATES POST OFFICE HAS STEPPED UP AND MIS-HANDLED A PIECE OF MY MAIL! This is about the twentieth time they have managed it. They are getting quite good at it. They bring me damaged boxes. They lose checks mailed to me. They continue to re- direct my mail pieces to other locations in the valley AFTER it arrives at the correct zip code USPS location. Delaying delivery! OMG STOP IT WILL YOU? Are you all drunk at this location? Prove me wrong. And don't cry to me about how many pieces of mail you handle daily. Attend a FedEx seminar, you may learn something. read more

This is the most inept post office I have ever seen! They lose like every third package I order. And today EVEN worse they put a package in the lock box and put the wrong key in my mail box! This is sad and actually par for them! read more

Terrible. They won't deliver packaging the door. Also the phone line is always busy and never get hold of them. I was wondering maybe they are doing this on purpose so they don't have to take call. read more

This post office is incapable of hiring much less managing competent people to deliver mail. Within the past 3 years, numerous articles of my mail have not been delivered. If it's not a business document it's a new credit card, a check, a marriage license or a package. It is also sadly ridiculous to say neighbors who receive a piece of mail belonging to another neighbor can't be bothered to deliver it to their house or at least put it in the post office mailbox for a second chance in the hopes it is correctly delivered. Every time I have asked to speak with a postmaster or other supervisor, it is someone different. That tells me they can't keep a person in that position. They ask for a tracking number. Who has a tracking number for any of the above mentioned with the exception of the package, which when they show delivered and you say not to my house, they say "Oh well". And OBTW, they do have several rude people working there. No matter how you offer pleasantries and smile, they only have a scowl for you. Pathetic government!! read more