I live in the country where it's difficult to get a good high-speed internet. I've used DSL for 15…read moreyears and that was fine when it worked. But when it didn't it would take up to 30 days to get someone to fix it. Because I work from home this was never ideal. I found Four Lake Broadband and have been very please with them. They are on top of things and I have never gone without internet for more than an hour or two and that's on a very rare occasion. I've been very pleased with the speed but I guess they weren't. So, out of the blue I get a call from them asking if they can come out and check the equipment as they were seeing on their end that my speed wasn't as fast as they'd like to see it. So that morning, a tech came out and gave me a new "antenna/radio" (I don't know exactly what they call it). Now what company has ever reached out to the customer before the customer reaches out to them?! Call me impressed and a lifetime customer!

Overall, I'm happier with TDS than I was with Spectrum. Fewer outages, decent internet speed, lots…read moreof TV channels for the price. As with every company on earth, customer service is lacking. It takes forever to connect with a live person and that person is not proficient in English so I keep asking them to repeat themselves. I have a 16 year old Sony "dumb" TV so I can't stream, but when I can, I'll probably not need TV from TDS any longer.

They bill for service on a monthly basis. I paid for the month and never missed a payment. Then, if…read moreyou try to cancel, they charge you for an additional month even though you have been disconnected from their system. I canceled the service because they did not or could not get the auto-pay billing correct. My new service is much faster and 1/3rd less expensive.

POS company. I canceled my service and returned my equipment and have been sent to THREE separate…read morecollection agencies because they claim I never sent the equipment back. I have a receipt from UPS that I have already had to use for a collections dispute a couple of months ago which was RESOLVED. and then they just go and send it to a whole new agency I have never heard of. This store WILL mess up your credit score and continuously send you to collections, regardless of your equipment being FULLY returned. This company is a joke, a scam, and fully worthless. I would give this 0 stars if I could.

Charter Communication/Spectrum Systematically structured to SPAM the customer:…read more We have been Spectrum customer for more than 15 years. The area we live does not give me an alternative option for the internet service. All these years, Spectrum only interested in hooking the new customers with the so called 'promotion' price, then jack up the price a year or so later. Every year or two, if I did not want to add more services from them, I had to cancel my internet service for a period of time, then sign up again in order to get the new customer's price / or a 'promotion' price even they always advertise widely that 'You' do not need a contract. Their Customer Service was always worthless and very rude. My most recent experience with them was that I signed up with a two year 'locked in' price in Feb. 2024. This Jan, they raised the price, and added $5 to my monthly bill. I thought it was $5, to save my headache, I did not argue and paid for it. then in Feb. they added another $15 more to the monthly bill again. I tried to talk their customer service agent to get an answer as to when my contract /promotion period expires, and when the price should be changed, why I have two increases in two consecutive months. She first told me that my promotion price expired on 1/15/2026, then she said it was in Feb, she never provided me with a straight answer as to why I have two increases in two months. All her interests were to get me paid for the extra $20 and a total of &$70/ month bill. Since I was not willing to make a payment right away, she only wanted to get off the phone with me.... Well, we only wanted to keep Spectrum internet for our smart devices controls. After my last night experience with them, we have decided that with a GREAT PLEASURE, we are cancelling their service, and say "Bye- Bye" to them forever!!! No one needs their BS, and if you can, never give them a penny. They are systematically structured to SPAM their customers.

I have been very pleased with my internet service from Upnet Wi. I live in a rural area in Dane…read morecounty. I wasn't able to get much of any reliable internet until I found out about Upnet Wi. It's able to provide all my internet needs. I haven't had any issues with speed. My internet was not connecting on a Saturday recently. I contacted them via FB messenger and received a reply within 15 minutes. They helped troubleshoot my issue and had internet within 45 minutes. Great customer service!!!

Delivers the promised bandwidth... when it is up. Unfortunately, there are significant reliability…read moreissues.

Never in my life have I experienced something so incredibly dishonest, incredibly rud, harassing,…read moreand nerve racking in my life! My mother-in-law who is 55 years old tried canceling her service because dish does not offer what she needed in her area and they down right would NOT LET HER! Joseph I.d. # 8DH which I don't believe for a second is his ID number harassed my mother-in-law to the point of her face turning red and ready to cry. The man would not stop repeating himself constantly to her after she told him repeatedly that she wanted to cancel service and if he could just move on from it but he could not. He kept saying one thing "you are missing out on hundreds of thousands of dollars" I would like to know where the hundreds of thousands of dollars came from. Even after she said she doesn't care I just want to cancel he still would not let her and kept repeating himself and not allowing her to talk, he belittled her to the point where she could not take it anymore and gave the phone to me. He then tried pulling the same stuff with me I had to literally scream at the top of my lungs 25 times or more "cancel my service!!!" I literally yelled at the top of my lungs at this man and he still kept saying the same thing over and over and over again not allowing me to say cancel my service he kept talking through me yelling cancel my service. I even ended up swearing at him because my patients couldn't take it anymore and as soon as my adrenaline started kicking in I screamed at him till I was blue in the face. This man continued to repeat himself, mind you this was the fourth time trying to call this company to cancel and they kept hanging up on my mother-in-law so just hanging up the phone and dialing them again for them to just hang up on us. I will make sure everybody knows about this service that we endured today. I will in the future no matter what do business with this company. They took advantage of my mother-in-law and tried doing it to me. Even after it took 35 minutes to get a manager on the phone the manager didn't seem to care that this was just their practice.... this is so mind blowing and I can't even put into words how horrible this conversation was but I do have a few witnesses that will now be canceling their services too! I will be encouraging all of my friends and family to cancel any services with dish as well. #canceldishnow #dish #horribleservice #harassing #Dontdobusinesswithdish #liars

Gave up DISH and went back to Charter. Beside the service interruptions caused by even a mild rain…read moreor snow that we experienced with DISH, the DVR/remote was really frustrating. Very difficult to operate, hard to fast forward, stop, rewind. Constantly pointing and clicking, might work on the third try. Charter DVR/remote works like a breeze-and the only service interruption occurs when some drunk driver slams into a cable terminal, which is pretty rare.

They're too expensive my Bill keeps on going up and up and I'm a retired person and they won't work…read morewith me to give me a deal but they're the only ones that you can get around here

This is the worst business I have ever been in, or have ever encountered. They are inept,…read moreincompetent, frustrating, and useless. Want to try giving them business because they are local. NEVER again. Robin at proCellular is greatly missed. Do not know how these rubes got a store.