Staff are energetic and inviting. The process of setting of new service seems easy but is actually a nightmare but is not the fault of staff, its the company. Luckily once it is actually set up and fixed its actually pretty good. Unfortunately we still get bills for a non existing account. Long story. read more

Rating: 1 out of 5 Stars (Would give 0 if I could) If you are a business owner considering switching to T-Mobile, RUN the other way. My experience with them over the last two months has been nothing short of a nightmare that has actively cost my business time, money, and clients. It started in mid-February at the Crescent City, CA store. I spent 9 agonizing hours over two days trying to open a business account, which they incompetently set up as a personal account. I handed physical copies of my previous carrier's bills directly to the Assistant Manager for their "Keep and Switch" promotion, with the promise that they would handle the submission and pay off my $765 balance. When they finally tried to fix my account type weeks later, T-Mobile completely botched the network routing. For a critical period, I received ZERO inbound calls. All of my business text messages and security codes were routed to my partner's phone instead of mine. Their "solution" to fix their own massive technical failure? The Store Manager told me I had to pay $667 out of pocket for a device upgrade. Unbelievable. To make matters worse, I was locked out of my account, and a rep promised to call me every day to fix it--he never called back once. Now, over two months later, T-Mobile is still holding my $765 "Keep and Switch" payout hostage. Executive customer service continues to claim they "can't see" the documents I physically handed to their store manager, and the online portal says my number was never submitted. They will promise you the moon to get you to switch, destroy your business operations with their technical incompetence, and then ghost you when it's time to pay the promotions they promised. Utterly predatory and exhausting. Do not trust them with your business. read more

I haven't had any cell service for three days while they're transitioning the merger. I think there should've been some better planning.

I went in early afternoon on a Friday to buy a new phone. Venus was knowledgeable, respectful and patient. She set the phone up for me and all was well. When I got home, I realized my ignorance around exactly how icloud works was causing messages which were confusing for me. So, only an hour before closing I went back in and Venus was accommodating and patient once again, while resetting a whole bunch of settings regarding backing up to icloud, so that I never have to think about it again. I left the store feeling as if I actually matter as a human and my wishes regarding how I will use my phone are a priority. read more

Waited on the phone for 1 hour to get my pin for porting out. Paid my bill July 14 and now to get my pin I had to pay another payment to get out of it. They charged me for something I'm not even going to use. Turning them in to BBB tomorrow. read more

I've had them for years and I need to switch. While my friends have 4 or 5 bars; I've got 1 or 2 at best. Frequently my texts aren't being received or my call goes straight to someone's voicemail when there's wildfires in my state. One time when I called tech support to voice this; I was told the celphone tower was located in Klamath Falls and I live in Bend, Oregon. Another time I found out that 3 celphone towers were torched when we had another wildfire near Detroit (Oregon). II stayed with them because I really appreciated the folks at the brick n mortars because they gave classes :) but now there's no more classes. So....I'm going back to AT & T or use Verizon like my friends . read more

My husband & I went in to get him a new phone yesterday. The service was excellent; the merchandise was well-stocked. Lemar R. helped us with our new purchase & he couldn't have been more informative, giving us answers to all of our questions in a way that we could understand. It was a surprisingly pleasant experience. Thank you Lemar! read more

Honestly, I give USCC 4 stars, but I find that I need to offset the 1 star review. USCC as a company has always had their customers first. They tried to revolutionize the industry with the battery swap program, points system and the no more contracts (the contracts portion being done YEARS before any of the other large carriers tried it). Unfortunately a lot of the programs failed but they get kudos for trying. When it comes to their phone lineup it is finally becoming fairly equal with every other big carrier out there. And as with every other carrier/phone/etc... Problems with a device are typical, some just more-so than others but when that happens USCC bends over backwards to help you out. When it comes to this location, I have never had a problem with the customer service or phones. The reps are always super friendly and helpful. USCC takes pride in their training and you can see it in their representatives. If you still feel that US Cellular isn't for you then your only other option for the area is Verizon. However the local reps are horrible, so you'll want to go to the closest corporate store in either Eureka, CA or Medford, OR. read more

I just came in here to pay my monthly bill. Extremely long wait. Not one of the associates acknowledged my presence and when it was my turn to be waited on the associate Tim waited on the lady behind me instead of me. How can you not know who is next in line when you are working a customer service job? I am extremely annoyed that this was allowed to happen to me. If I could give this store a negative rating I would. Poor service all the way around. read more

Slow, slow, slow. The attendants are slow to help and they take up to an hour with each client making it a long wait. Cellular service is great, store is clean with some decent phone options but you have to have phones mailed to you as a new customer, meaning waiting... when you receive the phone in the mail you have to go back so they can set it up. Seems they need a better system. read more