I have an older computer that runs XP and Office 2003 Pro. The XP system and Office program are…read moreprobably the best product Microsoft has ever offered, and, in my opinion, is still unmatched in the many reincarnations that have followed. It does everything I need it to do, and then some. From word processing to creating beautiful desktop publishing projects, to databases, to web surfing, this system has been a user friendly, easy to understand and infinitely customizable workhorse for the past 20+ years. And I believe it is noteworthy to mention here that in 20 years with XP (along with the help of Avast and Malwarebytes), I have had no data breaches! When my 8-year-old hard drive failed, I began calling some of the local store front computer repair services to replace it and reload my software and files. I felt I had a better chance of professional service if I used an established walk-in business, but apparently I was wrong. Each call I made seemed to elicit responses of alarm and outright hostility, which I found puzzling to say the least. I began to realize that for some strange reason my request to service an older system appeared to be striking terror in the hearts of these poor babies. I would venture to guess more than one of them had to visit the lav for a quick cleanup after they hung up the phone. The hallmark of customer service used to be: "the customer is always right," but apparently this is no longer the case. I have to wonder, first, why a repair service would care about the software I use, and second, why is it any of their business? All they need to be concerned with is completing the work requested by the customer. I am at a loss to understand what drives these self-ordained computer police, however, based on my experience, I'm going to guess they probably don't know how to work on older systems. I chose a repair service that turned out to be an absolute disaster. After providing detailed instructions for the work I wanted done, and an explanation of why I needed what I needed (which included some visual disability), they chose to totally disregard my needs and instead decided what they wanted to give me. I returned home in utter disbelief and despair, eventually turning to Craigslist where I found The PC Doctor. I made an appointment and Mason came to my home the next day. He first sat down at my new computer and quickly made adjustments to the less than ideal Win10 program so that I could at least see the screen. He then went to work on my old computer with the trustworthy XP operating system and Office Suite software, and got that one working. I now happily continue to do all my important work on my old computer with the tried and true XP system. Since the newer computer with the less than ideal Win10 program loads faster, and many websites no longer work with XP, I've decided to use that one only for web and email (although it is taking a toll on my eyesight). And I'd like to note here that data breaches with Win 10 now seem to be a fairly common occurrence. I have to say, watching Mason click and clack undaunted through programs, updates, and software at lightening speed was certainly impressive. I'm convinced this man knows everything there is to know about computers and software, both old and new, and he isn't afraid to work on any of them. Additionally, Mason understands, believes in, and provides old fashioned "customer service." I have no doubt that if The PC Doctor works on your computer, you're going to get the service you ask for, and not what he thinks you should have. I can say without reservation: thanks to The PC Doctor, I am an extremely happy customer!

Answered questions over the phone with clear instructions. Very helpful and informative.read more

Dimitri walks on water!!! Bryan builds the shoes! Every time I need help here comes Bryan! Good…read moreguys who fix the Tech! We con't do it without you guys!!!

disappointed in pricing. 150 ft Starlink cable total$150.00. on line $60/70…read more. went to them to support local businesses. very disappointed.. service and knowledge excellent. u

So grateful to have found this gem of a place while traveling. My laptop keyboard was…read moremalfunctioning and I couldn't log in. They worked quickly to get a diagnostic and give me options, including mailing the laptop back to me at home once repaired. I chose to take it home, with the advice to back it up before repair. They even gave me an external keyboard, no charge, to help me log in so I can do my back up. Truly above and beyond! Friendly, helpful, and kind. Reasonable pricing. Highly recommend.

Completely unprofessional service as I was told two PC's were dead and to upgrade to newer…read moremachines? I retrieved my dead PC's and fixed both myself for 0 dollars while I was quoted over 2K by Marcus? Avoid this place like the Plague if you value your wallet! This shop operates on a text-only basis and will ghost you if given the opportunity! McKinleyville deserves better as this NOT the option to choose and the fake reviews justify this statement although I'm sure this Review will be buried somewhere as the real truth hurts! UPDATE (Oct 20, 2026): Predictably, the owner rushed to post a polished reply here within minutes to protect their public image. Yet, the moment I reached out privately to discuss the matter as they "welcomed" me to do, they completely ghosted. They care about the public theater of Yelp, not actual customer service. This pattern of ghosting paying customers while chasing $2,000 upsells will ultimately be the undoing of this business. Avoid at all costs!

Anthony deserves a raise. First spoke with him on the phone…read moretrying to resolve the problem. Results...didn't fix it. He said bring it in. I enjoyed and learned while he did the work right in front of me. I had assumed incorrectly that machines were taken back to some closed off rooms. He patiently explained exactly what I should do upon returning home. I did. It worked. He's a genius. Another terrific interaction with Renaissance.

Laptop Died...Yesterday I took my dead laptop to Renaissance Computing in Arcata. They are located…read moreat 1309 11th St. 707-822-7591 My laptop was an 11 year old Dell. Spencer was the person who helped me and I was totally happy with the service. In one day they were able to transfer everything from my old dead laptop onto a brand new laptop and now I'm back in business! I highly recommend Renaissance for all of your computer needs!

Absolutely no complaints. Came in a little past 4pm for a screen repair and came back just before…read more5pm with the repair already finished. Quoted a fair price, did good diagnostics, asked for regular information. Went for a screen repair, looks and works better than new. The staff member I spoke to up front was very professional and polite. High recommendations to get your repairs done here, the type of people who deserve a raise.

Have had wonderful, amazing experiences at this store in the past. Used to be a go-to! But when…read morewill businesses learn that they lose customers- AND money- if they employ people who are just nasty & hateful right from the get go? Like I KNOW, masked up dude wearing a mask in an empty store (?), that NOBODY likes their job, especially in this economy. I get it. But that doesn't mean you need to take your hate out on a customer who simply walks through the door and says in a friendly manner "Hey, how's it going?" (A friendly customer who has always, always, without fail, generously tipped previous employees of this establishment who were, ya know, basically nice & decent?) SO... if you like being glared at with the most hateful expression ever for 10 seconds before being spoken to like you've just killed their grandma with a lifeless, affectless, "How can I help you?" THIS is your place! For all the masochists out there... So, I tried again... "Hi!!!!" and again was hatefully glared at, followed by "How can I help you?" with the MOST disdainful, ugly tone of voice. As me simply opening the door and walking in was the bane of this person's existence. Yeah, bro, that's a no go. At that point I might or might not have said something rather cheeky and rude in my shocked and appalled state. In hindsight, I wish I would've said something along the lines of "You could 'help' me by treating me as a human being, please." But maybe, I should think positively, and give this biz the benefit of the doubt and some props? Maybe they're employing people on the autism spectrum who can't help they don't follow polite societal norms? If that's the case, then the owner really ought to give workshops on how to interact with the general public for these employees. As for me? I also slave at a job I'm not too fond of, but I would NEVER in a million years dream of taking out my disdain on an innocent customer. So I happily drove to another iPhone store in Eureka where I plopped down $150 for what I needed as there was NO WAY in hell I was going to give this business money after being so atrociously treated. No way.

Ed is awesome. He's straight to the point and may come off as a bit gruff but he wants to avoid…read moreconfusion and make sure everybody's expectations are met. I am pretty tech-savvy and pretty much diagnosed it myself but wanted somebody to confirm that it was a logic board issue. Simply Mac wanted $50 just to look at my MacBook Pro, despite the fact that I had the logic board replaced once already, and Ed looked at it for free. He was honest and even gave me some money-saving advice when he could have easily made decent money off of me. Hopefully I will not have the occasion to use his services again but if I do have any hardware failures (or the money to not deal with it myself), I will most definitely go back to CADNY.

I brought my daughter's MacBook in and it had a virus and now it's like brand new. We are really…read moregrateful we didn't have to buy a new computer! He was very upfront and a great price. Free frozen yogurt included!

I had to send a package to a secret laboratory in Pennsylvania. I didn't know the address because…read morethe laboratory is secret. The clerk (are your workers clerks or support staff?) was very kind when I asked about getting a package of biological samples to a lab with no known address. He/him said, "I'm fixing to eat on your biological samples if you leave them with me." I then asked him/he if he ever travels to Pennsylvania and the answer was given with a curt nod in the affirmative. It was at that point I knew the clerk would ingest the samples, travel to Pennsylvania, find the lab and allow extraction to take place. The world can breathe a sigh of relief now thanks to this business and your helpful support staff (clerk?).

This business seems to operate as though they're doing customers a favor by being there, rather…read morethan appreciating the people who are supporting them. The customer service was disappointing from start to finish. One employee in particular had such a loud, shouting voice that it was difficult to carry on a conversation with the person assisting me. Overall, the experience was frustrating. The customer service leaves much to be desired, and they appear to charge extra for nearly every small service. Based on my experience, I will not return and cannot recommend them to others.

Robert is an absolute gem. We collaborated remotely from Los Angeles to fix some technical issues…read morefor my elderly mother-in-law; he not only tackled the problem but went above and beyond. I can't recommend Advanced Tech Solutions enough for anything tech-related in Humboldt County. Many thanks again!

Excellent service! Highly recommend. I've unfortunately broken two Apple devices in the last 1.5…read moreyears and each time this business owner has stepped up and saved the day. I've had a broken iPhone screen, AND a broken Apple ipad charger port that needed to be fixed. I'm so thankful for this affordable, fast, friendly and knowledgeable service offered here at this location. Prices can't be beat. Thank you for all the help, much appreciated!