Rating: 1 out of 5 Stars (Would give 0 if I could)…read more If you are a business owner considering switching to T-Mobile, RUN the other way. My experience with them over the last two months has been nothing short of a nightmare that has actively cost my business time, money, and clients. It started in mid-February at the Crescent City, CA store. I spent 9 agonizing hours over two days trying to open a business account, which they incompetently set up as a personal account. I handed physical copies of my previous carrier's bills directly to the Assistant Manager for their "Keep and Switch" promotion, with the promise that they would handle the submission and pay off my $765 balance. When they finally tried to fix my account type weeks later, T-Mobile completely botched the network routing. For a critical period, I received ZERO inbound calls. All of my business text messages and security codes were routed to my partner's phone instead of mine. Their "solution" to fix their own massive technical failure? The Store Manager told me I had to pay $667 out of pocket for a device upgrade. Unbelievable. To make matters worse, I was locked out of my account, and a rep promised to call me every day to fix it--he never called back once. Now, over two months later, T-Mobile is still holding my $765 "Keep and Switch" payout hostage. Executive customer service continues to claim they "can't see" the documents I physically handed to their store manager, and the online portal says my number was never submitted. They will promise you the moon to get you to switch, destroy your business operations with their technical incompetence, and then ghost you when it's time to pay the promotions they promised. Utterly predatory and exhausting. Do not trust them with your business.

Was lied to , was offered a free month of service for switching over from Us cellular ( did not…read morehappen) my $40.00 a month plan went too $50.00 with limited everything...these people will lie to you..Don't believe anything they say...get it in writing...And there phones are very expensive

I had signed up for cell phone service at T-mobile in Harbor Oregon,, the fella was very nice &…read morethe phone worked well while I was in the store however the next day was a holliday & I had NO CELL PHONE SERVICE! I am disabled, I am going BLIND, I cannot drive any longer, I live ALONE, I have NO FAMILY & now I have NO PHONE, all I could call was 911, I could not call a cab or ta taxi, I was trapped at home with no way to get out. This made me VERY ANGRY & scared!!!

I had been having issues with my iPhone 13 Pro Max, and the customer support person who works there…read moreis just amazing she's patient and had really great ideas and suggestions and I finally just had to break down and upgrade my phone to the new 16 plus and I LOVE IT!! Her name is Amanda and a huge SHOUT OUT to you AMANDA!!! You're the best!! Thanks for being so good at your job and so kind.

Rating: 1 out of 5 Stars (Would give 0 if I could)…read more If you are a business owner considering switching to T-Mobile, RUN the other way. My experience with them over the last two months has been nothing short of a nightmare that has actively cost my business time, money, and clients. It started in mid-February at the Crescent City, CA store. I spent 9 agonizing hours over two days trying to open a business account, which they incompetently set up as a personal account. I handed physical copies of my previous carrier's bills directly to the Assistant Manager for their "Keep and Switch" promotion, with the promise that they would handle the submission and pay off my $765 balance. When they finally tried to fix my account type weeks later, T-Mobile completely botched the network routing. For a critical period, I received ZERO inbound calls. All of my business text messages and security codes were routed to my partner's phone instead of mine. Their "solution" to fix their own massive technical failure? The Store Manager told me I had to pay $667 out of pocket for a device upgrade. Unbelievable. To make matters worse, I was locked out of my account, and a rep promised to call me every day to fix it--he never called back once. Now, over two months later, T-Mobile is still holding my $765 "Keep and Switch" payout hostage. Executive customer service continues to claim they "can't see" the documents I physically handed to their store manager, and the online portal says my number was never submitted. They will promise you the moon to get you to switch, destroy your business operations with their technical incompetence, and then ghost you when it's time to pay the promotions they promised. Utterly predatory and exhausting. Do not trust them with your business.

I haven't had any cell service for three days while they're transitioning the merger. I think there…read moreshould've been some better planning.

The employee I dealt with was either incompetent or criminal. At first, he said my SIM card holder…read morewas missing. I went home and opened the tray myself. He then spent a hour trying to turn the phone on, unsuccessfully. He had already charged me, and said he would reverse the charges. He didn't. I have been a customer of Verizon for more than 25 years, but have left because these criminal clowns are the store in Brookings. I know another person that was taken advantage of by this store.

The employee lied about pricing and costs and then said they can't help. The corp office was…read moreterrible have been on the phone 10-15 times hours and hours and still no satisfactory solution- promises made and not kept again - deals that were offered now seem to have changed - looking for a class action law firm

Braden and Ralph solved our problems in record time and got us back on the road!! Thanks guys!! We…read morewill be back if we need help again!!

Always I have had a terrific experience at this AT&T store. Today Ralph helped me and he was…read morefriendly, polite, helpful. I appreciate the efficient, excellent service. Thank you, Ralph.

Was having trouble with my Tracfone and Chrissy expertly troubleshot the problem and got me on my…read moreway in no time. Excellent customer service.

Wonderful lady helped us out!! Will continue to have them work on our phone and tablet!!read more

The Crescent City, CA location is closed the nearest office is in Grants Pass, OR. Giving a 2 star…read morebecause: internet service is slow, they use Verizon for their cell service which doesn't have good coverage in our area, and they are the most expensive.

Horrible company! Next to Frontier, the worst service provider on the west coast. They raise rates…read morewith no notice, give zero leeway on any late payment and now they switch your landline phone number with no notice and don't tell you or give a credit. Internet is below average for speed, even the high price pkg. Don't use them!