Soooo, I just switched to T-Mobile and drove around town and whew-weee I got coverage and locked in…read moreat good rate. Today was my final draw for spectrum mobile, I can not even report a power outage from my home on their network. I will be traveling around tomorrow too, so I'll get to see how good the T-Mobile service really is, but they did share I'm SOL when In Klamath. They also shared that they are working with Elon Musk to get coverage via satellite, so that's cool. Great team down at our local T-Mobile and we got free phone, free service until the we end our service. they took our iPhone 12 Pro Max as trade in at $250 each. In the end we walked out with three phones, bunch of promotional items (free Netflix and Apple TV and discounted and short term offers of AAA and Sirius XMRadio and I think couple more). We are locked in at $130 a month for three lines unlimited and so I'm saving $50 with an extra phone on my plan. It's crazy. Jay is the boss and got us hooked up, but we also got to meet our sons friend from High School Diego. Great overall experience with many perks.

Rating: 1 out of 5 Stars (Would give 0 if I could)…read more If you are a business owner considering switching to T-Mobile, RUN the other way. My experience with them over the last two months has been nothing short of a nightmare that has actively cost my business time, money, and clients. It started in mid-February at the Crescent City, CA store. I spent 9 agonizing hours over two days trying to open a business account, which they incompetently set up as a personal account. I handed physical copies of my previous carrier's bills directly to the Assistant Manager for their "Keep and Switch" promotion, with the promise that they would handle the submission and pay off my $765 balance. When they finally tried to fix my account type weeks later, T-Mobile completely botched the network routing. For a critical period, I received ZERO inbound calls. All of my business text messages and security codes were routed to my partner's phone instead of mine. Their "solution" to fix their own massive technical failure? The Store Manager told me I had to pay $667 out of pocket for a device upgrade. Unbelievable. To make matters worse, I was locked out of my account, and a rep promised to call me every day to fix it--he never called back once. Now, over two months later, T-Mobile is still holding my $765 "Keep and Switch" payout hostage. Executive customer service continues to claim they "can't see" the documents I physically handed to their store manager, and the online portal says my number was never submitted. They will promise you the moon to get you to switch, destroy your business operations with their technical incompetence, and then ghost you when it's time to pay the promotions they promised. Utterly predatory and exhausting. Do not trust them with your business.

Braden and Ralph solved our problems in record time and got us back on the road!! Thanks guys!! We…read morewill be back if we need help again!!

Always I have had a terrific experience at this AT&T store. Today Ralph helped me and he was…read morefriendly, polite, helpful. I appreciate the efficient, excellent service. Thank you, Ralph.

Rating: 1 out of 5 Stars (Would give 0 if I could)…read more If you are a business owner considering switching to T-Mobile, RUN the other way. My experience with them over the last two months has been nothing short of a nightmare that has actively cost my business time, money, and clients. It started in mid-February at the Crescent City, CA store. I spent 9 agonizing hours over two days trying to open a business account, which they incompetently set up as a personal account. I handed physical copies of my previous carrier's bills directly to the Assistant Manager for their "Keep and Switch" promotion, with the promise that they would handle the submission and pay off my $765 balance. When they finally tried to fix my account type weeks later, T-Mobile completely botched the network routing. For a critical period, I received ZERO inbound calls. All of my business text messages and security codes were routed to my partner's phone instead of mine. Their "solution" to fix their own massive technical failure? The Store Manager told me I had to pay $667 out of pocket for a device upgrade. Unbelievable. To make matters worse, I was locked out of my account, and a rep promised to call me every day to fix it--he never called back once. Now, over two months later, T-Mobile is still holding my $765 "Keep and Switch" payout hostage. Executive customer service continues to claim they "can't see" the documents I physically handed to their store manager, and the online portal says my number was never submitted. They will promise you the moon to get you to switch, destroy your business operations with their technical incompetence, and then ghost you when it's time to pay the promotions they promised. Utterly predatory and exhausting. Do not trust them with your business.

I haven't had any cell service for three days while they're transitioning the merger. I think there…read moreshould've been some better planning.

Great employees and wonderful customer service. Maybe on duty officers need to state in a calm…read morefashion that they are on duty before acting like self entitled Adam Henry's and screaming profanities after someone points out the companies policies. Besides, how many business allow you to take up 1-3 hours of their time and money handling personal business? All these people spouting off like idiots without actually knowing the whole story like sheeple. Ruin a persons life for doing nothing wrong. Good job. Hope you are proud of yourselves.

Your employees are rude, patronizing, and not helpful in any way. If you aren't under 25, be…read moreprepared to be ignored, and given attitude with every question you ask. I'm having trouble getting my tracker to sync with my iPhone. If you're going to make disparaging remarks, and make fun of your customers, at least do it after the customer leaves. Laughing about customers in front of other customers is what they do best here. I'm hoping their staff in Medford offers better customer service.

T-MOBILE in Fortuna California is very patient. Lots of questions, but all were answered! I'm 78…read moreNOT a TECHIE, but needed new phone service in a brand new area. Cecily and Josh went above and beyond for me, I got new T-MOBILE service AND their WiFi too! The Wi-Fi I took home in a box, just plugged it in and put in codes they gave us and BAM!! WiFi for my ROKU TV! I added some streaming apps and I was off! Over 55 Basic is $35. month + taxes, the WiFi is a little white box that's smaller than a magazine. I had to call about perks which are offered for $40 more a month, but for now I'm happy.

The customer service reps are the rudest people I have ever dealt with. We were in line for about…read more15 minutes, we were TOLD to sit down and from there it went down hill. I will never go back to this company.

We've been with T mobile over a month and we are really not happy. First, the people at this store…read moremade us come back 3 times before they managed to get things set up correctly. Now I have been trying to sign up for the streaming services that are supposed to be included - which we are paying for - and they don't work. We've been trying more than a month to get help and the 800 lines hang up on us, and the people at this store don't answer the phone. Ridiculous. Will probably change carriers again, soon.

They continued to raise my monthly cost, no matter what the contract said. The connection was not…read moregreat either

Shout out to Nick! He helped me more than you can imagine. My phone was acting weird, the maps and…read moreinternet wouldn't open on my phone while on vacation in Oregon. We found a T-mobile in this cool nearby small town of Medford, Oregon. Nick was very helpful and patient and helped get my phone back up and running normal...He even showed me how to get a Siri with a British accent...THIS WAS DOPE...I always wanted a British Siri...Nick changed my life that day when he did this!!! If your reading this and your near Medford stop by T-mobile and give nick a HIGH 5 and some coffee. Thank you Nick,you rock bro!!!

Patrick is a jerk and not friendly or helpful I came in and he was useless.nick was nice and…read morefriendly very helpful

It was time to cut ties with our old carrier, we already had wireless internet with T-Mobile so we…read moredecided to bundle our cel phones to get a discount. Michael G was awesome, helped us get out of our old carrier and upgrade our hardware. He was patient, thorough, and had the knowledge to help us through our decisions. By far the best experience from any cel phone carrier I have ever had. If you dread dealing with these types of adulting decisions, go see Michael G and he will make it a smooth transaction. Thank you.

These guys are friendly, knowledgeable, and super helpful. I switched my family of four from US…read moreCellular to T Mobile and these guys were quick and very helpful; plus they save me more the 100 dollars a month. Later, I went to the the T Mobile store on Broadway b/c customer service told me I had to... but I regretted it. The T-Mobile at Bayshore folks rock, their great!

Alex had my phone up and running again in 10 minutes. Great customer service. There was a line but…read morethey worked very efficiently and I was very satisfied.

I will not return to this store. Employee was rude to me from the very beginning. I needed help…read moreputting my sim card in my new phone. The employee refused to help me and told me I had to do it myself due to covid. Makes no sense when they are touching everyone else's phones. He refused to offer me a pin so I could open the sim card tray. I reached for a pen and the employee kicked me out of the store. I was told Daniel was the supervisor. I spoke with him and he was rude as well and refused to even try to help with the situation! He needs to go!

Michael was our primary point of contact during our visit. Michael was engaging, and informative…read more He answered all our questions, and provided additional useful information. Also at times another employee, Mercedes helped out. She was also knowledgeable and helpful. We switched over 3 AT&T and one Verizon phone to T-Mobile. It was an easy and enjoyable experience. I'm glad that we chose the Delta Waters store. By mileage it's the farthest from our home in Ashland. Medford has 3 T-Mobile locations. 2 of the 3 have poor reviews on yelp and google. This location at Delta Waters has good reviews. I can see why. Michael and Mercedes knew the products, services, and how to transition us from our previous carriers to T-Mobile smoothly. Thanks Michael, and Mercedes!

I went in to the Delta Waters store a day before October 1st and said i was going on vacation and…read morethe place i was going had poor internet and i wanted a modem for one month. The staff at the store was very kind and got me hooked up and out the door within 15-20 minutes. When i got back to town i went on Nov 1st to the store to return my equipment. They put the info on my acct that it was returned, and then I was given a 1-800 number to call to cancel service. When i called t-mobile to cancel service they said i would be charged for october and november because i returned equipment one day late. I asked if they would prorate my bill since i was not using their service after nov 1 and they said no-that's their policy. I am very disgusted that i have to pay for a service i dont have and im not using. The customer service people basically said "sorry too bad" to me and because of that, i will never use t-mobile again and i wont recommend them in the future to anyone. So beware-one day over your billing cycle day and you will be charged for a full months service