Awesome customer service... If I ever need my phone repaired again or need any phone wise I will be…read moreback

Called the business before I went to confirm hours of business and got an answering machine. I…read moredecided to not leave a message, but just as soon as I hung up, the business called me back. I was very pleased about that. Confirmed their hours and discussed briefly my phone issues. They had my phone fixed with a battery replacement and little diagnostic before the battery replacement within 30 mins. I will be going back if I have any future phone issues. Definitely recommend this business.

First off, GO. TO. THIS. STORE! Drew, Brad, and Von will absolutely take care of you!!…read more Initially, I went with T-Mobile for a deal to get Starlink, however, to get the deal I had to do everything over the phone. Doing everything over the phone turned out to be one of the worst experiences with a business I have ever had. I spent 4 hours the first night to try to get a problem resolved (they shipped the wrong phone to me), talking to 5 people with no resolution. The second night I talked to 4 people (3 hours) with no resolution. Customer Care was worthless. The Promotions department was worthless. The Online order department was worthless. So, to give T-Mobile one last chance before I cancelled everything, I found a store that had the correct phone and was told I could exchange it there for the incorrect phone shipped to me. In comes Drew, Brad, and Von. The Dream T-Mobile Team. They spent 5 hours to work through all the immense problems and incorrect things done by the online/phone people at T-Mobile. I can't even tell you how many problems they found with the order, and they saved me money on top of that! These dudes are legit. Don't screw around going to other T-Mobile stores! Run, don't walk to this store, they will do right by you!

I visited and inquired about the error message that kept appearing on my phone, thinking it might…read moreneed a complete replacement. To my surprise, Justin immediately identified what my phone actually needed. I was incredibly grateful for his expertise and knowledge, especially since he didn't try to sell me a new phone when my current one was still fixable. THANK YOU JUSTIN!!!

Great fast service. Went in thinking I needed to spend $200 to replace glass that turned into a $15…read morepart out the door. The owner seems like a real honest and good person.

Located in Tanger Outlet Mall Asheville. Very knowledgeable and helpful personnel even when not…read moremaking a purchase.

On Monday 9/2 I went to the Brevard Rd store to add a line to my account and to purchase an…read moreexpensive flip phone for my elderly father-in-law. I had done research online and knew exactly what I needed. I was greeted by an employee, I told her what I needed. She said "oh I just clocked out. You'll just have to wait" I left and went to the store on Smoky Park highway. I was greeted immediately and told them what I needed: to add to my account and to purchase a cheap flip phone. The employee proceeded to try to sell me a $400 phone instead of an $80 phone. I explained this was for an elderly person with minimal phone needs. it felt like he was trying to swindle me, dismissing the purpose of my visit. I ended up returning home and purchasing the phone online.

Andrew is the man!! 10/10!! he helped me out so much!! his customer service was on point and wasn't…read morepushy when i said no! loved the store, will be going back to purchase my next phone!

As you may have noticed most RadioShack tour gone out of business by now, really surprising, not so…read moremuch for bad employees. I have to say most were OK and knowledgeable. Unfortunately, the systems that are in place are useless. Most places you don't need a copy of your receipt, if you want store credit, I understand not wanting to give me cash back on two items that are brand marked radio shack all over them. Well, now I'm stuck with two items which in total cost my roughly $70.00 which I don't need. I'll be sure to take time out of my day to chase down a bank statement to prove that I purchased that item in store. Hence, I will not contribute to your dying cause. Good day. Too bad your employees are about the last thing you have going for you.

No one reads delivery notes. We are now waiting on the 3rd delivery attempt for our stove. I gave…read moredetailed instructions how to find our house when I bought the stove. Told them what "not" to do regarding gps, told them gps was incorrect... no one reads the notes. still waiting.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Very prompt and fair repair of broken glass on iPhone16. Price was also quite reasonable.read more

I have used this store several times without an issue. However this last time I did have an issue…read more I had a screen replaced on my iPhone 6, before leaving the store I put my case back on the phone. A couple weeks later I took my case off while at my desk at work. I realized that the screen was loose (not screwed down) and there was a tiny tiny small hole in the screen. I was unable to see it before as there was a case on it. I tried to push the loose screen back into place, only to realize that there was something preventing it... I shook the phone and two screws fell out. I was dumbfounded that they forgot to correctly assembly the phone and that it ended up causing it to break my screen from inside (again a weird small hole the size of a tiny screw that assemblies the phone). I brought it back to the store because they say "we warranty the screen for so many days" .. JOKE!!! The guy at the store, when I returned to show him the issues, told me it doesn't matter when it happened because they don't know if the fault was theres or mine. I assured them that if they look at my phone they can see 1. there are no scratches where I dropped it and 2. what else would make a tiny hole in the screen the size of the screw 3. the screws inside are missing. Why would I take apart my newly replaced screen to do this? The guy looked at the phone and agreed it was assembled correctly but said I should not have pushed on the screen. I stated I did not know that there were screws that were unassembled in my phone because of their neglect . He said he was sorry but his manager wouldn't replace it. I decided to not hassle them over this but would Share the knowledge that this store is not competent 100% of time and that they will not honor their said screen replacement deal!!! I stated I was a customer for couple years and used there service several times and wish they would show customer service this time as it was something that was NOT my FAULT.... but they did not care. Again, I've used this store before for convenience, but will NOT use them AGAIN. I'm not sure if they've changed ownership.... I just do know they have POOR, POOR, CUSTOMER SERVICE!!! Learn from me.... STAY AWAY FROM THIS STORE IN ASHEVILLE MALL!!!! Very disappointed Former Customer