Incredible service. Jackie is truly wonderful and shows up ASAP. He took cautious time to assure…read morethat my washing machine was not working correctly and what it needed. I have also used him in the past with my dishwasher.

They have not delivered my ordered on 5 different occasions. They are suppose to deliver tomorrow…read moreand I told the desk they will not deliver tomorrow. They agreed. Poor customer service.

Bought washer and dryer about 3years ago had them delivered and dryer was not working. Called…read morecustomer service they said I had to call LG. They had to bring new dryer. Wrong model did not match up with washer, basically I was told that it was here and they could not exchange for right one. Will not purchase anymore things from them.

I was in the store looking for a lounge chair and the service was excellent, as was the delivery…read moreand set up. Highly recommend!

It is fitting that this gem of a furniture store is located in the heart of the "mineral city."…read more This unassuming hometown furniture store has a huge selection in store and available for ordering that far surpasses what you find at any big box stores of Asheville and Johnson City. Not only do they have the latest Ashley line, but they also have a number of hard to find, American made, furniture lines (Vaughn-Basset, England Furniture, Lazyboy, etc.) at way better prices than bigger stores are able or willing to offer. I now live in Florida, but I still purchase my furniture from L and L whenever possible. I just ordered a full bedroom set from them, which compelled me to write this review. I bought the furniture from L and L, rented a U-Haul to get it to Florida, and I still saved thousands from what it would've cost to purchase the same set closer to my home in Florida. Their prices are that good! But not only was the furniture priced way better than I could find anywhere else, the customer service I received from the L and L team (from the owner on down) was unmatched. Everyone was super friendly and helpful, but never pushy. Plus, my custom order of American made, American oak furniture from L and L arrived more quickly than it took in stock furniture I ordered from a national chain to be delivered from their own warehouse! And when I had questions about how to assemble my new furniture, the L and L team texted me pictures from the showroom and talked me through the process. I only write reviews when I find a stand out business and this is one is worth writing home about. In fact, when I told my best friend who lives in SC about my experience with L and L, I was surprised to learn that she also buys her furniture at L and L, instead of in SC for all the same reasons! If you're local or just visiting the area, highly recommend checking them out! You won't be disappointed!

The Sears Hometown Store in Spruce Pine is an amazing store to go to for you appliance needs. I…read morewent in looking for a dryer and the owners, Callie and Johnathan, along with their whole team of associates are very knowledgeable about the products they sell and they go above and beyond to help you with any need that you have. I came out of the store with exactly what I wanted. I highly recommend stopping in and checking out the amazing atmosphere at Sears Hometown Store.

What a great experience my husband and I had with Sears. The sales staff and owners was very…read moreknowledgeable of all the applicances. They made our transaction very smooth and the delivery was very quick after our sale. We will definitely be back and tell all our friends to shop there.

I called Flow for washer/dryer service. They came out the same day & fixed my dryer. There was a…read morepart needed for my washer so they ordered it and called within a few days to install it. Very prompt & did very good work. I would definitely use them again!

I am gaving an emergent issue with my refrigerator for the last 48 hours and I realize some…read morecompanies may not work or want to work over the weekend or holiday weekend, but it would have helped to have the business get in touch with me after the initial message. My next messages went unanswered and it adds stress to an already stressful situation. All our food and frozen items are going bad now.

Tl;dr: Couldn't have asked for a better experience. We'll go back to them for appliances in the…read morefuture. My mom and I were shopping for a new dryer since ours stopped working. We started at Lowe's but decided to shop around for a few more options because my mom wasn't seeing anything we liked. We were looking for a dryer with a steam cycle and large capacity for bedding. We went to Queen City since my dad bought a tv from them previously. They were friendly and helpful and some different options on their floor compared to Lowe's. They knew more about the machines on their floor - we got the "look it up online" answer from the Lowe's employees which is true and easy enough but not quite as helpful as them just knowing the answers. We found a beautiful black dryer with all the features my mom wanted and because it was labor day they had a great sale on washer/dryer pairs. Then we spoke with Gregg and he gave us an even better deal than the labor day price, knocking the pair down another $300 (the price ended up at 650 each!) compared to $730 each online for the same washer and dryer. We did their 18 months no interest plan and they're going to deliver them on labor day. My mom was super happy she got a great deal and I was super happy that they were so helpful. Positive experience for us and we'll be recommending them to friends and family.

From the owner: Though our Morganton location at 307 Sanford Drive is temporarily closed, Queen City Homestore…read moreremains committed to serving Burke, Avery, McDowell, and Watauga Counties with the trusted service you've come to expect. Our Charlotte-based warehouse is fully stocked and ready to fulfill your needs for appliances, electronics, mattresses, and grills from top brands like Whirlpool, GE, LG, Samsung, and more. Call us at (828) 437-2494 or connect online for personalized support, product availability, and delivery options. Whether you're replacing essentials or planning a home update, our team is here to help you every step of the way. We appreciate your patience and look forward to reopening and serving you in-store again soon.

We interacted with 3 gentlemen, all were professional, knowledgeable & efficient, giving us…read moreexcellent customer service. We won't hesitate to do repeat business with them, it's a no-brainer. Doing business with an independent, locally owned store is much more satisfying than a big box store. Don't judge the company based on the building's appearance. I highly recommend Bob Young's Appliances!

I bought a new stove from them.It tore up and the oven would NOT work. I called them and was told…read moreto call customer service. I did not receive a manual so I had to look it up. After calling customer service and being told that someone from Winston Salem would service it.The company from Winston Salem said that there was a recall on the stove and they had to order parts!I have been two weeks without my oven and I will never go back to Bob Young to purchase anything! I just hope the refrigerator I bought at the same time lasts longer.