Bought a 6 volt battery for my Elliptical and four months later my elliptical stopped working so I…read moretook the battery back in to be tested and they did an on-the-spot quick test and said it was fine, testing at 5.8. As a result of that, I hired an Elliptical repair man who could not find anything wrong with my Elliptical and suggested I buy a new battery and test that. Those (in-needed) service calls troubleshooting my elliptical cost $267 and guess what? My elliptical worked perfectly when I put a new battery in, so again I returned the old battery to them, which they said they needed to test overnight to see if the 6 month warranty would be applicable. Lo and behold, that battery was defective! I think they owe me more than the cost of that battery. They owe me $267 for having to hire an Elliptical repair man because they in adequately tested the battery in the first place.

Terrible customer service. I called twice before driving there to make sure they had inventory to…read moreduplicate a vehicle key and fob and was assured yes. I also verified that I needed the vehicle present to program the fob. I double checked this twice because I live an hour away each way. I get there and the customer service guy told me that he doesn't have time for me. I'm the only one in the store. Turning customers away is unacceptable and I recommend going to Lowe's or anywhere else for your needs.

Horrible service. Suspect that the supposed manager must be…read morerelated to someone at the store because no decent manager would act the way she did and not fill a $70 order. In addition she mocked God more then once after refusing to place order. Just walking away..really sad, most of the time everyone has been fantastic and wonderful. Great products etc...but these two employees have lost a regular customer permanently. .we have been going to Maddens stores regularly for several years. Very immature and unprofessional behavior.

I needed to drop off a broken yard blower for repair. First time I have gone to this store. It was…read morebusy but I encountered helpful employees everywhere. I was directed to the repair drop-off area in the back of the store, waited for one customer before me and then was helped for the warranty tool repair specialist (Brenden Swafford as I recall). He was knowledgeable, helpful and very pleasant to work with. I left the store after that drop-off. A couple hours later, Brenden called me, reported that the problem had been identified and that the free replacement part had been ordered. Now I am waiting for a call saying that it is fixed and waiting for pickup. A very pleasant and efficient process. I think they treat customers with respect in all the areas I was exposed to from entrance to exit to followup.

TL is the best in the business. He won't waste your time or send you on a wild goose chase. He was…read morehonest and told me that I would need to go to Greenville SC to get my phone taken care of. I am going to see him and give him a hug when my dad is better. He heard the stress in my voice and was eager to help me out.

Awesome help from really expert crew: Julie, Jay, and TL, but unfortunately they would have…read morerequired at least a week to diagnose issues. They were helpful, though, and I would have loved to be able to spare my MacBook for that long.

Incredibly talented team who will go the extra mile. I was stuck in a catch 22 with Apple and my…read moreservice provider and they resolved my problem quickly at a reasonable price. Thank you CPR- you guys rock!

My tablet has been turning itself off for months now. CPR was able to diagnose the problem. I am…read morea happy girl, with a functioning tablet. Thankyou CPR

I can find things I can't find anywhere else but Big Lots. It's close for me to shop from my house.read more

Big Lots has been going downhill for a long time. I have shopped at the one in Hville,NC since the…read moreday it opened. Bad service on the Mgrs part when I tried to get a refund on an overcharge. Even Laughed at me.

On Monday 9/2 I went to the Brevard Rd store to add a line to my account and to purchase an…read moreexpensive flip phone for my elderly father-in-law. I had done research online and knew exactly what I needed. I was greeted by an employee, I told her what I needed. She said "oh I just clocked out. You'll just have to wait" I left and went to the store on Smoky Park highway. I was greeted immediately and told them what I needed: to add to my account and to purchase a cheap flip phone. The employee proceeded to try to sell me a $400 phone instead of an $80 phone. I explained this was for an elderly person with minimal phone needs. it felt like he was trying to swindle me, dismissing the purpose of my visit. I ended up returning home and purchasing the phone online.

Andrew is the man!! 10/10!! he helped me out so much!! his customer service was on point and wasn't…read morepushy when i said no! loved the store, will be going back to purchase my next phone!

While I was in Asheville on business earlier this week, I stopped on a whim during my lunch break…read moreto check out this store which is located in the shops at Biltmore Village. On my visit, this store had a great selection of merchandise on hand. Plus, I discovered that they were having a summer clearance, which meant an extra 60% already marked down prices. I found 3 tops, 2 skirts, and a super cute bag... all at really great prices. The employees here were helpful, but did not hover or seem overly pushy. I was pleased with my shopping experience here.

Salespeople are wonderfully helpful without being at all intrusive. Talbots also has a wonderful…read morepolicy whereby if u purchase an item and it is reduced within 14 days they will reduce your price to the sales price. I spent $1100 there and when I went on line 10 days later I noticed some items had been reduced. Called the store and they provided me with the customer service line. She went through all of my 20 items saving me $200 which I promptly spent ordering things I liked in more colors. Terrific experiences all the way around

I walked in and found some really cool leather hats that I loved! I bought one, and ended up coming…read moreback the next day to buy another one. The lady working was very nice!

WHO EVEN OWNS THIS STORE?!…read more Can't tell if what happened is real life. The woman behind the counter asked if I needed any help, to which I replied no thank you. I was met with a "WELL F*** YOU THEN" under her breath. I acknowledged what was said and she tried to play it off. What kind of store is this???? I was in such shock I had to laugh and walk out of the store. But not before she made another comment that it was "going to be a long f***ing day". Great employees, southern expression