So I'm a very very long time Verizon customer and when it to comes to the cell companies I'm really…read morenot want to jump around to get a new phone as I find most of the service plans and options are the same. What does distinguish Verizon from other companies are the specialist I work with every time I go in to the location on Tunnel Road. For this particular visit it wasn't phone related but to obtain my first Apple Watch. I really wasn't impressed with the small screens of all the previous models but the Apple Ultra Watch definitely fit the bill and I was in the market to get one. Josh was my specialist and from the moment he started the process of that acquisition to the very end it was seamless no hassle and if I dare say a real pleasure. Great job Josh!

Very disappointing experience at Verizon on Tunnel Road in Asheville. I turned in my Pixel 7 and…read morepaid about $77 after being promised trade-in value and several promotions. Then my number port was mishandled, the 5G internet would not work, and I spent days trying to fix everything. I was later told the promotions would not be honored. General manager Joni showed little concern about finding a fair resolution. Spectrum ultimately gave me the phone and internet I wanted for under $100 a month.

Awesome customer service... If I ever need my phone repaired again or need any phone wise I will be…read moreback

Called the business before I went to confirm hours of business and got an answering machine. I…read moredecided to not leave a message, but just as soon as I hung up, the business called me back. I was very pleased about that. Confirmed their hours and discussed briefly my phone issues. They had my phone fixed with a battery replacement and little diagnostic before the battery replacement within 30 mins. I will be going back if I have any future phone issues. Definitely recommend this business.

Great fast service. Went in thinking I needed to spend $200 to replace glass that turned into a $15…read morepart out the door. The owner seems like a real honest and good person.

Located in Tanger Outlet Mall Asheville. Very knowledgeable and helpful personnel even when not…read moremaking a purchase.

On Monday 9/2 I went to the Brevard Rd store to add a line to my account and to purchase an…read moreexpensive flip phone for my elderly father-in-law. I had done research online and knew exactly what I needed. I was greeted by an employee, I told her what I needed. She said "oh I just clocked out. You'll just have to wait" I left and went to the store on Smoky Park highway. I was greeted immediately and told them what I needed: to add to my account and to purchase a cheap flip phone. The employee proceeded to try to sell me a $400 phone instead of an $80 phone. I explained this was for an elderly person with minimal phone needs. it felt like he was trying to swindle me, dismissing the purpose of my visit. I ended up returning home and purchasing the phone online.

Andrew is the man!! 10/10!! he helped me out so much!! his customer service was on point and wasn't…read morepushy when i said no! loved the store, will be going back to purchase my next phone!

First off, GO. TO. THIS. STORE! Drew, Brad, and Von will absolutely take care of you!!…read more Initially, I went with T-Mobile for a deal to get Starlink, however, to get the deal I had to do everything over the phone. Doing everything over the phone turned out to be one of the worst experiences with a business I have ever had. I spent 4 hours the first night to try to get a problem resolved (they shipped the wrong phone to me), talking to 5 people with no resolution. The second night I talked to 4 people (3 hours) with no resolution. Customer Care was worthless. The Promotions department was worthless. The Online order department was worthless. So, to give T-Mobile one last chance before I cancelled everything, I found a store that had the correct phone and was told I could exchange it there for the incorrect phone shipped to me. In comes Drew, Brad, and Von. The Dream T-Mobile Team. They spent 5 hours to work through all the immense problems and incorrect things done by the online/phone people at T-Mobile. I can't even tell you how many problems they found with the order, and they saved me money on top of that! These dudes are legit. Don't screw around going to other T-Mobile stores! Run, don't walk to this store, they will do right by you!

I visited and inquired about the error message that kept appearing on my phone, thinking it might…read moreneed a complete replacement. To my surprise, Justin immediately identified what my phone actually needed. I was incredibly grateful for his expertise and knowledge, especially since he didn't try to sell me a new phone when my current one was still fixable. THANK YOU JUSTIN!!!

No one reads delivery notes. We are now waiting on the 3rd delivery attempt for our stove. I gave…read moredetailed instructions how to find our house when I bought the stove. Told them what "not" to do regarding gps, told them gps was incorrect... no one reads the notes. still waiting.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Place is a dive, from the inside out. Horrible customer service and just a trashy place overall.read more

Keep in mind this is not about this particular store but about corporate as a whole. i had a bill…read moreof $90 and they cut my phone off. I had just gotten a new job and wouldn't be paid for 2 weeks. I asked if they could extend my service until I got my first paycheck and they said sorry, can't help you. to me, that's not a company worth being loyal to.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Ordered a new iphone that arrived dead. They won't replace it without having to pay a restocking…read morefee.

Liam working at this store could frankly give two craps, charging a restocking fee for a phone i…read morejust from them over the phone credit in person $50 about helping me was extremely rude and was basically at 6pm telling me they were about to close so there's that. By the way they close 8pm. He had checked out mentally after 20 years with this company it just gets worse - horrible service and worst employee 0 stars would've been a better choice - charging a restocking fee for a phone i just from them over the phone credit in person $50 -