Great fast service. Went in thinking I needed to spend $200 to replace glass that turned into a $15…read morepart out the door. The owner seems like a real honest and good person.

Located in Tanger Outlet Mall Asheville. Very knowledgeable and helpful personnel even when not…read moremaking a purchase.

Went in with a damaged phone, broken screen, camera lens and crappy case. In less than 10 min. I…read morewalked out the door with a fixed brand new looking phone. Speedy and great customer service!

Went there today to replace a glass screen saver and pick up a new charging cord for the car. Dave…read morequickly and efficiently replacedy screen protector and sold me the cord replacement all for a very reasonable 18$ thanks!!

First off, GO. TO. THIS. STORE! Drew, Brad, and Von will absolutely take care of you!!…read more Initially, I went with T-Mobile for a deal to get Starlink, however, to get the deal I had to do everything over the phone. Doing everything over the phone turned out to be one of the worst experiences with a business I have ever had. I spent 4 hours the first night to try to get a problem resolved (they shipped the wrong phone to me), talking to 5 people with no resolution. The second night I talked to 4 people (3 hours) with no resolution. Customer Care was worthless. The Promotions department was worthless. The Online order department was worthless. So, to give T-Mobile one last chance before I cancelled everything, I found a store that had the correct phone and was told I could exchange it there for the incorrect phone shipped to me. In comes Drew, Brad, and Von. The Dream T-Mobile Team. They spent 5 hours to work through all the immense problems and incorrect things done by the online/phone people at T-Mobile. I can't even tell you how many problems they found with the order, and they saved me money on top of that! These dudes are legit. Don't screw around going to other T-Mobile stores! Run, don't walk to this store, they will do right by you!

I visited and inquired about the error message that kept appearing on my phone, thinking it might…read moreneed a complete replacement. To my surprise, Justin immediately identified what my phone actually needed. I was incredibly grateful for his expertise and knowledge, especially since he didn't try to sell me a new phone when my current one was still fixable. THANK YOU JUSTIN!!!

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Ordered a new iphone that arrived dead. They won't replace it without having to pay a restocking…read morefee.

Liam working at this store could frankly give two craps, charging a restocking fee for a phone i…read morejust from them over the phone credit in person $50 about helping me was extremely rude and was basically at 6pm telling me they were about to close so there's that. By the way they close 8pm. He had checked out mentally after 20 years with this company it just gets worse - horrible service and worst employee 0 stars would've been a better choice - charging a restocking fee for a phone i just from them over the phone credit in person $50 -

Very prompt and fair repair of broken glass on iPhone16. Price was also quite reasonable.read more

I have used this store several times without an issue. However this last time I did have an issue…read more I had a screen replaced on my iPhone 6, before leaving the store I put my case back on the phone. A couple weeks later I took my case off while at my desk at work. I realized that the screen was loose (not screwed down) and there was a tiny tiny small hole in the screen. I was unable to see it before as there was a case on it. I tried to push the loose screen back into place, only to realize that there was something preventing it... I shook the phone and two screws fell out. I was dumbfounded that they forgot to correctly assembly the phone and that it ended up causing it to break my screen from inside (again a weird small hole the size of a tiny screw that assemblies the phone). I brought it back to the store because they say "we warranty the screen for so many days" .. JOKE!!! The guy at the store, when I returned to show him the issues, told me it doesn't matter when it happened because they don't know if the fault was theres or mine. I assured them that if they look at my phone they can see 1. there are no scratches where I dropped it and 2. what else would make a tiny hole in the screen the size of the screw 3. the screws inside are missing. Why would I take apart my newly replaced screen to do this? The guy looked at the phone and agreed it was assembled correctly but said I should not have pushed on the screen. I stated I did not know that there were screws that were unassembled in my phone because of their neglect . He said he was sorry but his manager wouldn't replace it. I decided to not hassle them over this but would Share the knowledge that this store is not competent 100% of time and that they will not honor their said screen replacement deal!!! I stated I was a customer for couple years and used there service several times and wish they would show customer service this time as it was something that was NOT my FAULT.... but they did not care. Again, I've used this store before for convenience, but will NOT use them AGAIN. I'm not sure if they've changed ownership.... I just do know they have POOR, POOR, CUSTOMER SERVICE!!! Learn from me.... STAY AWAY FROM THIS STORE IN ASHEVILLE MALL!!!! Very disappointed Former Customer

Chris K, was excellent help! He was patient and courteous. I appreciate the employees at the…read moreSkyland Plaza . go see Chris - he's Great!

Rep had a bad attitude pretty much the whole time. I think because I was switching to an iPhone…read morefrom an Android and apparently the rep sees Apple as part of his identity. So I offended him with my poor past technology choices I guess? We got to a point where he claimed a technical problem made it impossible for him to continue setting up my account and new phone. So I sat in the parking lot, called Verizon and got everything set up myself. Uhhh what the heck is this store even good for? Dispensing hardware? Can't a kiosk do that? Don't get me started on other aspects of Verizon customer service either...