Be very careful and get things in writing if you decide to upgrade equipment! Sales staff are not 100% transparent and did not fully disclosed all financial information. I ended up with a bill for almost $500 . Their advertising gets you in the door but read the fine print. Serious flaws on the business accounts side. Customer service varies with each employee (some good and so not so)...not consistent... don't agree to web virtual online meetings. We waited over an hour for a meeting set by staff and the sales staff never showed up... got a series of text messages of why he was delayed. So much about making an appointment for set time. Don't trust them! However... during Hurricane Helene Verizon kept us up and connected! Just beware and get things in writing and don't agree to verbal promises. read more

Needed a jet pack for our home and stopped by here yesterday. Lots of parking and nice inside features. Like all other places in the category of phone shops, they felt very inauthentic and scammy upon entering. I hate comments like " hey there how are you? let me take your name and number as you wander the store" and "oh you have to come back? We don't have any appointment slots left but I will squeeze you in and make an exception for you...." That all aside (the nature of the game right?) the service we received from Ru was exceptional. He was kind and approachable. He didn't try to oversell us and he listened to our needs. He was knowledgeable and professional. I hope we don't need to return but if we do, I hope we get him. Actually many of the employees were pretty kind it seemed. Appreciate that. read more

Verizon - Mobile Phones Near Me - Asheville, North Carolina

So I'm a very very long time Verizon customer and when it to comes to the cell companies I'm really not want to jump around to get a new phone as I find most of the service plans and options are the same. What does distinguish Verizon from other companies are the specialist I work with every time I go in to the location on Tunnel Road. For this particular visit it wasn't phone related but to obtain my first Apple Watch. I really wasn't impressed with the small screens of all the previous models but the Apple Ultra Watch definitely fit the bill and I was in the market to get one. Josh was my specialist and from the moment he started the process of that acquisition to the very end it was seamless no hassle and if I dare say a real pleasure. Great job Josh! read more

I've been a Verizon customer for 25 years . Recently picked up a internet unit which supposed to be $100 a month more . It never worked at our location & our first bill was more than $500 more than previously. I immediately & on several occasions contacted the salesperson about this with no luck . Verizon customer service asked us to go back to the store ( 90 minutes one way ) and put the manager on the phone . We did this but the manager refused to get on the phone with corporate, he accepted our equipment return & said he would handle it . 4 weeks later & Verizon is trying to turn off our service for this over unit payment, customer service again tells us we have to go back to the store , put manager on phone ( 90 minutes one way ) again the manager refuses to give us credit , saying it has been over 30 days! Again refusing to get on the phone with customer service. Small claims & a new service provider is now our only option left . read more

Verizon - First bill was $518 more than previously - Mobile Phones Near Me - Asheville, North Carolina

Went into upgrade our phones. The service person was very rude and unhelpful! This is the second time we have had this experience.

Absolutely impossible to speak to anyone at this store without driving there. There is no direct number to dial. You must go through the 800 number and speak with somebody who won't let you get through to them! read more

I'm working during Helene with a flood adjuster. Technology has been difficult getting claims information needed for flood victims. Tyler and others diligently helped..... thank you from Elizabeth Akins read more

Verizon basically stole my s23+ as a trade in. $800 credit but only if you stay in contract for 3 years. The service sucks where I live so I will return the phone. They say I will only get a refund of taxes and accessories paid for on day 1. I cannot see how this coukd be legal. The phone I traded was in perfect condition and I'm sure they will also sell it to some poor sucker. Buyer beware! read more

Was just in this store 20 minutes ago and waiting for a sales person so that my wife and I could upgrade our phones and service. Worthless customer service. Waited for a sales person for 8 minutes while one of their "professionals" was texting on his phone completely oblivious to the concept of customer service. I wouldn't trust this particular store and feel this is a stain on any advantage Verizon may have over other carriers. Go to another location read more

The store manager was beyond rude, the store screwed up and never offered to do anything. Imagine sending someone out with a phone that wouldn't activate for two weeks. read more

This concerning the location at 601 W State St. in Black Mountain, NC. I stopped into this location Russel Cellular/Verizon and got an iPhone, one screen protector (50 dollars, but goes for 13 dollars on Amazon) and an Otterbox case (70 dollars, but goes for 30 on Amazon) and the person there opened both boxes without my permission and put them on the phone, invalidating a return on the screen. I discovered several issues with the phone and spent hours and days of talking to reps from both companies who provided no viable solutions. Finally I had enough and returned the phone before the end of the thirty day period only to find that Apple prioritizes to the extent that these issues are intentional to the design of their product (specifically the inability to send audio text when messaging). Total cost from this temporary deal with Verizon: 100 dollars; 50 for the screen and 50 to restock the item (which I was not informed of, nor was it listed on my receipt) plus extra associated non refundable fees. I asked the person in the store, who calls everyone "Chief" for some reason, to explain what happened to the manager(?) but he decided he didn't feel like it and he refused to give me a number to call, but insisted that he would "reach out" himself later (yeah, right). Understand that these people are mercenary in their practice and you will be paying a large amount of money even if you decide to opt out within the trial period. Don't be fool like me and buy accessories at a Verizon location, and be very assertive when dealing with them as they seem very unprofessional and completely disinterested in anything but scalping you for cash. I was told that the two people who initially 'helped' me were no longer working at the store when I returned. I wonder why. read more

I ordered a screen protector from the app so I could use my $10 off reward. I sent my friend to pick the screen protector up the very next day and an associate at this store told her it wasn't ready to pick up and then proceeded to sell her one that was $20 more expensive. What a bunch of expletives that I can't say here. Never again Verizon, never again.. That reply isn't even relevant to my complaint. There won't be a next time because I have no trust that your employees will be ethical. Thanks for your idiotic reply. read more

Bad customer service. When my husband and I arrived, we were met at the door by a gentleman who asked our name and the reason for our visit - to upgrade our phones. We were told someone would be with us shortly. We had time to look at all the phones, though we knew which one we each wanted. We also had time to look at all their accessories. We sat down on one of the lounging surfaces. It was very apparent that it was a busy day for the associates. Once I figured out who the staff were - they were all in mismatched Verizon t-shirts and jeans, which looks very unprofessional and makes it more difficult to figure out who works there and who is another customer - I was able to see that they were all, for the most part, serving other customers. My husband noticed right away that customers who entered the store after us were being served ahead of us. I convinced him that some of the employees are probably in sales, while others address other issues. We waited about 25 more minutes without being acknowledged, and after noticing there were four staff members huddled around having a conversation unrelated to their jobs, we became annoyed and left. We drove to another mobile service provider, where, though they were also very busy, we were greeted and served in a timely matter by folks dressed in clothes that allowed us to very quickly figure out who worked there. Our service with Verizon will be terminated on Friday, when the phones we ordered arrive. Also worth mentioning: our bill will be significantly less for better phones and a better plan... read more

Worked with 3 separate people at this location and Hunter was the person that ended up setting up my moms phone. I had nothing short of a phenomenal experience. Caring and helpful to say the least. Hunter is very good at his job and I very much appreciate this location. read more

Worst service ever. I got a new phone in September and I had to go back 3 times to get my phone. They said it would come in the mail but instead they canceled my order. I finally pick another phone and I am paying monthly with my bill. Good standing for 20 plus years. Then I see they have send me to collections for what I don't know. Hours and hours trying to find out. I go to store. They don't know anything. Can't help me at all then Staff lies to me over and over. Don't waste your time going here. read more

Was passing over my wife's old phone to my Mom for her 90th Birthday. Went in to get it swapped over. After about 15min a customer service person came over and swapped out the SIM card and handed it back. I told her I needed to get all her phone numbers and pics transferred as well. She refused saying "We don't do that". EVERY phone I've bought in the last 24 years has been transferred by Verizon. My wife just bought a $1000 phone and they did it for us in just a few minutes. I got the store manager and told him she was refusing to do this. He also stated "We don't do that" and handed me a handout with a 800 number to call. I asked him if the did not have the app to allow them to do if for me since I did not have a computer I could use. He again stated "We don't do that". Very poor and disappointing at the attitude and lack of service I recieved. Later my nephew told me that NOBODY goes to that Verizon store. Evidently the word had gotten around. DON"T us this store if you want service. Heck don't even buy a phone there. They are terrible. read more

Great experience. Came in with issues with my new phone and Kim was extremely helpful. I'm not super savvy with technology and electronics, but she solved the problem and got me in and out of there is record time. Fast, friendly and efficient. Can't recommend enough. read more

The best experience I've ever had at Verizon. Usually the employees are indifferent at other Verizons, but when I came to this Verizon I was pleasantly surprised at the employees willingness and eagerness to help. I wish all Verizon's were like this one. read more

Bought a new phone today and there was no offer of setting up the phone in the store. Bill was confusing and my Verizon agent couldn't explain it. Got home and all info from cloud transferred easily but phone and text would not work. Called number I was given at the store and waited 20 minutes with no response. Online chat revealed that there wasn't no record of my purchase even though the agent was given the order number. Needless to say, I will be back in your store tomorrow to return the phone for a refund. Lousy support. read more

I had a fairly pleasant experience here the other day. I had a problem with my SIM card and headed over to the store. I was greeted by an employee who put my name on the list and gave me a rough estimate of how long I would be waiting. The store is large, with tons of the latest phones for you to play around with. They also provide wifi, which is nice. After a brief wait a representative saw to my needs quite promptly. The only thing that left a bitter taste in my mouth was the amount of up selling done by the representative. I'm there to get a technical issue resolved for my phone, and I'm getting pestered about why I won't upgrade to the iphone 7. Blah. All in all it was an okay experience, I enjoyed the service, but will have my guard up for selling techniques next time. read more

Dont bother going into this store. It's as if they dont even coordinate with Verizon. Zero customer support

Went to get new phones there. I never received my phone and they tried to charge me for the lost phone. They were very rude and condescending! Dealing with them was an absolute nightmare....Let me tell you. Someone is using my SIM CARD for my HOME PHONE and I am getting charged for it. How can they let this happen? I am now at 2hours on the phone talking to over 7 people. The STORE was such a SCAM and someone there probably took my sim info and activated it because they are such CREEPS!! How is this legal or even possible?? Please tell me. I may SUE THEM for letting someone use my paid product and information such as social security breach. read more

Amy helped us today and she was such a sweet efficient person! We had a few issues with Boost and were dreading dealing with another sales associate. She gets five stars!!! read more

Terrible customer service. Very unpleasant attitude. Very condescending tone. Makes me want to change service to another company.

By far my best experience ever at Verizon! Nick at the South Asheville store, did an exceptional job in helping me with my phone, reviewed my existing plan, helping get a better plan not only for my needs but at a cost savings to my family! THANK YOU NICK!!! read more

I came in here to buy a new phone, expecting it to be a tedious process. However, I was pleasantly surprised to find enjoyable customer service and get an awesome phone. I talked the whole time with Austin, and am SO HAPPY to have met with him; he made the experience enjoyable and informative. We quickly picked out the new phone that would be right for me, which led into him explaining the new charges clearly and helping me understand all that my new phone could do. Austin was great to joke around with while still being in the informative sales role. My experience here was excellent and I plan on coming back to this store in the future. read more

Me and my wife came to the store this afternoon to switch her from AT&T to Verizon. We were greeted promptly and put our name down. When we met with the sales person he was very helpful and started right away on the process to change us over. He wrote down the prices that we would pay for the unlimited plan and also told us about the deals for some new phones. However we were keeping our original iPhone so we didn't take advantage of any of those offers. He told us how to unlock her phone and to call him back once it was completed. We were in and out in under an hour. After our phone was unlocked we put in the new Sim card and called the sales person back and Verizon ported over our number which my wife has had for almost 20 years and now we've switched phone plans to Verizon I think will be very happy. I would return to this store. read more

I stopped in today for help moving a line from a business Acct to a local Acct after getting frustrated yesterday on the phone. Steve went above and beyond with helping me even though this was not something they would normally get involved with, nor was he making a new sale. Several hours and still calling me after he went home to be sure I was finally all set! Great customer service, THANK YOU STEVE! read more

I really like this particular store (242 Tunnel Rd. Asheville, NC.), the service is very good and my wait time is very exceptable (10 min. or less) The staff I have dealt with, are always patient with me....I am not very well at technology, and have lots of questions. I was very happy with my flip phone, but finally broke down and upgraded. Each time I have visited the store, I always left satisfied with the service I recieved, and learned something new about how to operate my phone. read more

I have been in this store for a few years. Have had nothing but positive experiences until today. I had a phone that was 18 mos or so old, and was giving me issues....they "tweeked" it and we thought it was fixed. It was not. Came back, they worked on it again....thought it was fixed again, it was not...had to give me a "new" phone under warranty, only it wasn't new,and had as many issues as the old one (had pleasant experiences with the technicians I worked with every time!!!! until today....)....came back in....the technician I had was not only unhelpful, but almost rude. wouldn't help. I was pretty upset when I left the store...I can handle waiting ( 30 minutes or so...brought a book, ,so all good), but was brushed off.....immediately and rudely...i guess I haven't spent enough to be a bother...drove to the Brevard Road location and was immediately taken care of, and it was the most pleasant experiences I have ever had with Verizon...bye bye tunnel road....won't need your services again...... read more

For a store that need connectivity, this one lacks it. Our sales guy has to take my new upgrade phone closer to the balcony in order to get better connectivity. Upgrading a phone is hassle enough but add in the lack of connectivity and it gets worse. I think I'll stick with the Hendersonville store from now on. read more

Absolutely GREAT service from Brian when upgrading my phone and switching my partner over to my old phone. He helped us look at our usage and assisted us in reducing our monthly bill. I could not have been more pleased. He informed us of all our options and allowed us to make the decisions. No hard sells or trying to up sell. read more

I had the most awful experience at the Tunnel Road Verizon location today with Antwaiin Fontaine. He was extremely rude and unhelpful. He refused to help me get a new phone at their store today, insisting that I would have to go through Apple. I do not believe I have ever been treated so poorly at a business. I then drove thirty minutes to the Airport Road location where they could have not have been nicer. They not only sent me home with a new phone, but also provided an upgrade. Due to Antwaiin Fontaine's extreme rudeness and unprofessionalism, I will travel farther over to the Airport Road location whenever I need assistance from now on. read more

store only sells, will not help you when the phone they sell you is defective. Not evven talk to verizon rep when you have them on the phone, They are rude, rude rude. All a sham to sell, sell, trying to push tablets, they only care about commission, won't help when phone is defective. One sales person gave me his personal phonenuoxber, but does not take calls, called and been to store, sept, oct, nov, dec, Jan Feb, been to store called reps, only when I got through to apple did I get something done. Don't go to this store, the Don White, Scott Lane listed through store as promoting only the most concerned business is false. Start off by trying to take something back and see how they react vs buying something! NO stars read more

No problems here. From my experience, If you are anywhere in Buncombe County this is the store to go to. I noticed today that some employees from Airport Rd are over at this one so to be specific talk to Adam H., if you can. I spent hours on the phone with Verizon CS and TS as well Samsung tech support last month trying to resolve an issue and eventually the only resolution was an update that solved the issue. Since then (February) I am on my 3rd (!) phone and will be calling CS to get a different model. While the reps at this particular store weren't able to directly solve my problem, they also weren't afraid to say "I don't know, but let me find out" or try to just get me out the door by selling me other products (see review of Airport Road Store). This means a lot to me, as it should to everyone. They were concerned about my issues and tried to find the proper people to directly address them. Although my issues weren't solved there today (there is really nothing they can do w/o being a Samsung expert, and even Samsung TS was stumped) I was grateful to see someone take interest in doing whatever needed to be done to find a resolution. Anything I physically need from Verizon now will be at this store, without exception. read more

Drove all the way to Asheville to upgrade my bf's phone. Just kidding. He really want to act on his upgrade the moment it was available, so we got up and headed to the nearest verizon store. He said good bye to his ancient flip phone and hello to his first smart phone, an iPhone 5. The person helping us was very friendly and nice but we were probably there for an hour, perhaps even longer. I believe this is a reflection of verizon as a corporation in general. Working in a verizon store sounds to me like the biggest pain in the ass job ever. Plans, phones, technology is just moving forward so quickly I don't know how people at these stores are able to keep up. The reason our upgrade processing took so freaking long is that they no longer offer the 300mg data option we have had for the past year, so when the guy tried to add the bf's iphone 5 to the plan it wouldn't process. He was about to go in and void the whole damn transaction after 3 other employees/managers came over and offered different suggestions on how to fix the issue so the phone could be activated. Sounds like the system is WAAY to complicated for it's own good. Anyway, we got the freakin' phone and were on our way after some apologies. Oh well. read more

LET ME TELL YOU. I went into Verizon excited to be disconnecting my line from my parents. The sales guy was great in helping me see my data usage and find the appropriate plan of 3 GB. While there he continued to tell me I could get a tablet for free and my bill would be the same price. He continued to push and push this "free" tablet and even told me if I didn't want to use it I could sell it. I thought, "what the heck," and got it. About a week and a half later I started to get notifications from Verizon that my phone was exceeding my data usage. This was confusing. I accessed my online account and it said I only had 500 MB for my phone. And 2 for the stupid tablet. So I call Verizon and they inform me that not only do I only have 500 MG on my phone I have to pay ten bucks a month for the tablet. After some vulgar words while on the phone the guy on the 800 number completely validated me and agreed that I had been lied too. He says that luckily I am able to return the tablet since I am within 14 days BUT since it is opened I will be charged a 75 dollar re-stocking fee. Can you guys take one guess about who opened the tablet and gave it to me outside of the box? The guy at the store. I go back to the store to talk to Jesus's manager and I am informed they do not have managers. So I go to Verizon and Steve "helps" me by listening to me respectfully rant for 20 minutes and then informing me that he cannot help me but his team lead can. The customer service at the story absolutely BLOWS. I refuse to go there and it is upsetting that these poor employees are hindering Verizon who has been a great service provider. read more

Went into the store to upgrade my phone July 30,2013, I've had problems ever since. I've been in the past week five times to get it straightened out. Have I? No! Only change previously is that I didn't have to be outside to talk on the phone even those I was talking to we're in the same town. Five trips in six days to the store to correct the situation. Yes, they would issue me a new phone, it would take an additional eight days before I could possibly receive it and make another trip into the store. Or if I was willing to pay them more money I could receive it at their store overnight. Is this my fault? NO. Why should I have to pay for their faulty merchandise to get it corrected promptly? I think not. They have the phone, I paid for it, they haven't done a thing for me. Waiting to see......I expect they will do nothing! I'll keep you posted. read more

HAD MY WIFE'S PHONE STOLEN. John was very patience and gracious with her for two hours. So much so I got a Vista 880. I got everything I needed except for the receipt;. But WE all were tired and I will call back. John was extremely informative and helpful as he listened to my needs. read more