Whatever you do, DO NOT take your cell phone to be repaired by these guys. I paid them $100 to…read morerepair my cracked iPhone screen and they did an absolutely terrible and amateurish job. After they "fixed" it my texting keyboard was effectively dysfunctional and so frustrating that I wanted to throw it out the window every time I tried to text someone. And everything around the edges of the glass was useless to the touch. And don't let them sell you on some 90 day fix it for free scam. I brought my phone back to them twice to respectfully and politely asked for it to be fixed properly. The first time they suggested the problem was that I hadn't updated to the latest iOS (what a load of crap but I tried it). The second time, the guy just shrugged and said, "well you know, sometimes when you break the glass it just screws up the phone for good". These guys provide extremely poor service, bordering on fraudulent repair work

Very prompt and fair repair of broken glass on iPhone16. Price was also quite reasonable.read more

I have used this store several times without an issue. However this last time I did have an issue…read more I had a screen replaced on my iPhone 6, before leaving the store I put my case back on the phone. A couple weeks later I took my case off while at my desk at work. I realized that the screen was loose (not screwed down) and there was a tiny tiny small hole in the screen. I was unable to see it before as there was a case on it. I tried to push the loose screen back into place, only to realize that there was something preventing it... I shook the phone and two screws fell out. I was dumbfounded that they forgot to correctly assembly the phone and that it ended up causing it to break my screen from inside (again a weird small hole the size of a tiny screw that assemblies the phone). I brought it back to the store because they say "we warranty the screen for so many days" .. JOKE!!! The guy at the store, when I returned to show him the issues, told me it doesn't matter when it happened because they don't know if the fault was theres or mine. I assured them that if they look at my phone they can see 1. there are no scratches where I dropped it and 2. what else would make a tiny hole in the screen the size of the screw 3. the screws inside are missing. Why would I take apart my newly replaced screen to do this? The guy looked at the phone and agreed it was assembled correctly but said I should not have pushed on the screen. I stated I did not know that there were screws that were unassembled in my phone because of their neglect . He said he was sorry but his manager wouldn't replace it. I decided to not hassle them over this but would Share the knowledge that this store is not competent 100% of time and that they will not honor their said screen replacement deal!!! I stated I was a customer for couple years and used there service several times and wish they would show customer service this time as it was something that was NOT my FAULT.... but they did not care. Again, I've used this store before for convenience, but will NOT use them AGAIN. I'm not sure if they've changed ownership.... I just do know they have POOR, POOR, CUSTOMER SERVICE!!! Learn from me.... STAY AWAY FROM THIS STORE IN ASHEVILLE MALL!!!! Very disappointed Former Customer

Ordered a new iphone that arrived dead. They won't replace it without having to pay a restocking…read morefee.

Liam working at this store could frankly give two craps, charging a restocking fee for a phone i…read morejust from them over the phone credit in person $50 about helping me was extremely rude and was basically at 6pm telling me they were about to close so there's that. By the way they close 8pm. He had checked out mentally after 20 years with this company it just gets worse - horrible service and worst employee 0 stars would've been a better choice - charging a restocking fee for a phone i just from them over the phone credit in person $50 -

Be very careful and get things in writing if you decide to upgrade equipment! Sales staff are not…read more100% transparent and did not fully disclosed all financial information. I ended up with a bill for almost $500 . Their advertising gets you in the door but read the fine print. Serious flaws on the business accounts side. Customer service varies with each employee (some good and so not so)...not consistent... don't agree to web virtual online meetings. We waited over an hour for a meeting set by staff and the sales staff never showed up... got a series of text messages of why he was delayed. So much about making an appointment for set time. Don't trust them! However... during Hurricane Helene Verizon kept us up and connected! Just beware and get things in writing and don't agree to verbal promises.

Needed a jet pack for our home and stopped by here yesterday. Lots of parking and nice inside…read morefeatures. Like all other places in the category of phone shops, they felt very inauthentic and scammy upon entering. I hate comments like " hey there how are you? let me take your name and number as you wander the store" and "oh you have to come back? We don't have any appointment slots left but I will squeeze you in and make an exception for you...." That all aside (the nature of the game right?) the service we received from Ru was exceptional. He was kind and approachable. He didn't try to oversell us and he listened to our needs. He was knowledgeable and professional. I hope we don't need to return but if we do, I hope we get him. Actually many of the employees were pretty kind it seemed. Appreciate that.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

David was wonderful and pleasent to deal with. The older…read moreblonder lady who works there who was labeled an "expert" seemed nice and helpful but ended up throwing a fit and handling the merchandise with more aggression than needed and became very condescending. I couldn't catch her name but i would avoid dealing with her.

I went in ready to do business, but couldn't get past all the tattoos and skull jewelry. Bye…read more Forever

I came to Yelp specifically to write a review for this store and for Taylor, who gave me…read moreoutstanding service yesterday. I came in to talk about changing out my iPhone for an updated model, and he went out of his way to explain my options at length and help me make the best decision *for me* rather than for company profit or to meet a daily sales quota. It's so rare to encounter this kind of service nowadays. Taylor even anticipated needs I might have for an upcoming trip I mentioned offhandedly, so I came away with more info than I even expected. It made me feel good about sticking with AT&T for my cell service. Give this man a raise!

Went in to purchase a hotspot after the hurricane. Could not believe the bill when I saw it a…read moremonth later. My bad for not checking the price beforehand, but unbelievable what they think is an acceptable charge for one of these. I had bought one from Sprint several years ago, so figured it would be something comparable, but it turned out to cost FOUR times as much. Absolutely ridiculous for something that has limited utility and zero aesthetic value.

I went in because my phone wouldn't charge, after speaking with the Asst.Mgr, I bought a new…read morephone,everything was transferred over & the lady was extremely nice & helpful. I went back the next morning because the FB page that was coming up was an old one that hasn't been used in years & my old phone had all my passwords stored but couldn't charge. The woman(Darlene,I think that's her name), was extremely RUDE,rolling her eyes,making smart remarks, all because I asked her to recharge my old phone,telling me to go buy a battery,that she couldn't recharge the old phone I explained to her that the Asst.Mgr had charged my old phone the day before,so why couldn't she? Her response was that it was a waste of time,then called her Asst.Mgr,"Wonder Woman" which was rude as well. I don't know who the MGR is,but this woman does NOT need to be working with the public! Then,as I was leaving,she said," I know you're mad,but you have a good day", then smiled & rolled her eyes.i told her," You shouldn't be acting like this to a customer who just bought a phone & you should be ashamed of how you have acted ", she just kept smiling as I left I will NEVER let this evil person wait on me again & management needs to get her straight or fire her!

I don't know the full lay of the land for a spectrum account because I live in a development that…read morehas a bulk account with spectrum. That service is not good and I don't think it has anything to do with the spectrum people but the development that I live in. I had to add a Bunch of other channels to augment my communities account and for that I have received great help in managing Kathy Moore at store 5666 on Tunnel Road in Asheville, made great headway to help me understand how to get the best experience from my account. I really appreciate that kind of personalized service and for that I give her four stars.

5 years now, we've upgraded to the "unlimited" plan and it just keeps working. I spent all of the…read moreCOVID lockdowns working from my place in NC and Skyrunner kept going! Worth every penny, and thank you. :)

Back in February when I was unable to connect with the wifi, I contacted skyrunner and I was…read moreadvised that after the ice storm, the snow and rain was shorting out the service I was advised that it would be fixed by February 24th. Now two months later, with perfectly blue skies...I haven't had Wi-Fi in over a week and a half. I have never experienced such lack of service to this extent with any other internet provider. Wi-Fi is included in my rent and I cannot afford another provider. I am so disappointed in this company.