Always a joy to stop here!!!! Wonderful instruments everywhere and a very knowledgeable team!read more

I had been in here once before on vacay and loved it, but was just tire-kicking at the time. They…read morewere awful nice regardless. This last visit, David showed me a previously loved Deering Sierra tenor banjo they had in on consignment. It was awesome, and I walked out with yet another instrument under my arm for what I thought to be a very fair price. I agree with the other review here; could you find a beginner uke (or nice guitar for that matter) at a slightly lower price at a big box music store? Perhaps. Will you be getting the personal customer service from knowledgeable employees while supporting a wonderful small business in Black Mountain? I think not. Stop by and take a look. It's a great little store and I didn't feel pressured in the slightest. Great experience overall.

Absolutely the best place for whatever music/instrument needs you have. Great people, great service!read more

Alisha and her team do a good job; however, you need to be patient, and allow time for things to…read morehappen. Very fair pricing..

Rennard has a nice, well-appointed shop and he's certainly knowledgeable about current trends,…read moreequipment new, used and vintage. Takes time with his customers in a no pressure, relaxed way. Certainly helped me out with plenty of information on a vintage bass I was considering selling. Great deals too! Highly recommended!

Phenomenal customer service!! I spoke with Billy and he helped me identify the exact mallets I…read moreneeded to create smooth sound baths without the scratchy sounds created by other mallets. He shipped them out the next morning. I am sooo grateful and excited that Skinny Beats wasn't damaged by the Hurricane a number years ago. gorgeous music shop!!

When I tried to speak with the shop guy (proprietor?) about a kora (West African stringed…read moreinstrument), he was immediately rude, impatient, arrogant, insulting. In addition, he responded the same way to my wife when she tried to ask him legitimate questions about the instrument. Both my wife and I have played kora for decades and I was genuinely interested in purchasing this instrument for her. The shop guy was only concerned that we may break strings on the instrument or tune it up to the pitch at which it was designed to be played. We were deeply insulted by the treatment we received and just left the shop, disgusted. To whomever has the kora there on consignment, my condolences--this guy drives away potential buyers.

Great selection,and prices beat all I have seen around,the workers are very friendly and helpful.read more

We have ordered our Christmas tree from Boyd's for the past three years and are always happy with…read moretheir delivery service and quality of trees! This year, we got a 7ft Fraser fir. Rodney delivered it November 27th and today is December 25th (merry Christmas!) Let me tell you, this tree is SO FRAGRANT! Every time I walk in the front door or pass by the tree, it's a beautiful whiff of Christmas spirit! We'll be lifetime customers of Boyd's. They're an exceptional operation and it's always good to support local businesses!

Very affordable and great place to find guns and ammo, musical equipment, hunting clothes, etc…read more Great service.

Owner was quiet but helpful and to the point. Affordable prices and is willing to negotiate on…read moresomething's. I got an amp for like 20$. Would suggest to a friend! They have tonssss of hunting gear (jackets ammunition and accessories) not to mention the amount of guns. Very nice selection!

Best service, Best Selection and Great value. The staff are…read moreknowledgeable and friendly. And I love it. I will keep doing my weekly runs. Even on my bike or walking

I self medicated for anxiety, PTSD, and Depression with THCA because it is legal. Two days ago my…read morefiance laid $40 for a THCA vape from this shop where we are regular almost daily customers. He has spent over three hundred and fifty dollars there in the last month. The vape he bought me stopped working but was still full. When asked for an exchange I was told no. They do not stand behind the products they sell, they do not take care of their customers. And they do not replace the faulty vapes that they sell there. Now I am without medication because we did business with the wrong vape shop.

I went in to Music and Arts to purchase some music. I was dubious at first considering the…read morereputation this company has for rotten customer service. I have not had the experience of purchasing instruments with this M&A company but my in-store experience could not have been better. A gentleman named Rick helped me find vocal music that I was searching for and never made me feel rushed or pressured. He was extremely knowledgeable and friendly. Class act. When I went to check out, another young man, (I think his name was John) checked me out quickly and was very friendly. The team there was professional and the store was beautifully laid out and clean. I found myself wanting to buy more stuff just because the store looked so nice and the staff was so easy to work with. I will go back to purchase more vocal selections as well as "stuff" for my music students.

LONG, True Story: I…read morehave been paying monthly for my son's trumpet from Music Center, now apparently bought out by the Music & Arts. So earlier in the month I received in invoice from the new company stating I was 3 months behind (pause... breathe... incorrect) so I called and spoke with a nice woman initially who said that account info was being transferred so it may take a few more weeks for my payments to appear on their records. I said ok I will call next week to make a payment. It was a pleasant conversation, hung up, felt ok. I call yesterday to see if everything transferred over and to make my payment, another rep stated that I had made a payment on 05/02/18 $35 charge and $96 on 05/16/18. (PAUSE) I didn't make either payment. So I explained that I haven't made ANY payments to the new company so how did they receive a payment? Who authorized said payment(s)? Riddle me this Batman. Now we have a problem. I am not on a direct draft, I pay with my debit card monthly that is not kept on file... or so I thought. The rep was extremely unhelpful so I asked for a manager, who surprisingly was unavailable at the moment and would return my phone call in 24-48 hours. Immediately hung up the phone and called the local store. Spoke with the sweetest gentleman who mentioned he had worked with Music Center for 38 years prior to the acquisition. I explained what happened and he was apologetic but said he was unable to assist because he TOO had to call the same UNHELPFUL and UNPROFESSIONAL customer service department. I informed him this is why people do not deal with big companies and prefer small, local businesses. He also mentioned that Quite a few people have been calling and he would pass teh information on. Fast forward this morning, hubs texts me and asks if I used the cc for a payment.... Nope... But now I wonder, was it for Music & Arts? Yes. Impossible lol How did they get that credit card number? Never used it to make payments. So, he calls.... Again, no direct response except the one possibility, "Someone must have purchased an instrument?". And yes, the Manager was again unavailable. She tells him to dispute it with the bank lol (Superior customer service). At no point did she ask his name, phone number, account associated. So, he hangs up and calls the bank and puts in a claim. Big corporations buy smaller ones in these silent acquisitions and decide take advantage of their local clients.