I am worry free when Steve is servicing my guitars. His work is the best and guaranteedread more

Steve is great. His setups are second to none. He's super knowledgeable and easy to talk to about…read morewhat's going on with your instrument. Can't recommend him enough. He does fantastic work.

I went in to Music and Arts to purchase some music. I was dubious at first considering the…read morereputation this company has for rotten customer service. I have not had the experience of purchasing instruments with this M&A company but my in-store experience could not have been better. A gentleman named Rick helped me find vocal music that I was searching for and never made me feel rushed or pressured. He was extremely knowledgeable and friendly. Class act. When I went to check out, another young man, (I think his name was John) checked me out quickly and was very friendly. The team there was professional and the store was beautifully laid out and clean. I found myself wanting to buy more stuff just because the store looked so nice and the staff was so easy to work with. I will go back to purchase more vocal selections as well as "stuff" for my music students.

LONG, True Story: I…read morehave been paying monthly for my son's trumpet from Music Center, now apparently bought out by the Music & Arts. So earlier in the month I received in invoice from the new company stating I was 3 months behind (pause... breathe... incorrect) so I called and spoke with a nice woman initially who said that account info was being transferred so it may take a few more weeks for my payments to appear on their records. I said ok I will call next week to make a payment. It was a pleasant conversation, hung up, felt ok. I call yesterday to see if everything transferred over and to make my payment, another rep stated that I had made a payment on 05/02/18 $35 charge and $96 on 05/16/18. (PAUSE) I didn't make either payment. So I explained that I haven't made ANY payments to the new company so how did they receive a payment? Who authorized said payment(s)? Riddle me this Batman. Now we have a problem. I am not on a direct draft, I pay with my debit card monthly that is not kept on file... or so I thought. The rep was extremely unhelpful so I asked for a manager, who surprisingly was unavailable at the moment and would return my phone call in 24-48 hours. Immediately hung up the phone and called the local store. Spoke with the sweetest gentleman who mentioned he had worked with Music Center for 38 years prior to the acquisition. I explained what happened and he was apologetic but said he was unable to assist because he TOO had to call the same UNHELPFUL and UNPROFESSIONAL customer service department. I informed him this is why people do not deal with big companies and prefer small, local businesses. He also mentioned that Quite a few people have been calling and he would pass teh information on. Fast forward this morning, hubs texts me and asks if I used the cc for a payment.... Nope... But now I wonder, was it for Music & Arts? Yes. Impossible lol How did they get that credit card number? Never used it to make payments. So, he calls.... Again, no direct response except the one possibility, "Someone must have purchased an instrument?". And yes, the Manager was again unavailable. She tells him to dispute it with the bank lol (Superior customer service). At no point did she ask his name, phone number, account associated. So, he hangs up and calls the bank and puts in a claim. Big corporations buy smaller ones in these silent acquisitions and decide take advantage of their local clients.

Phenomenal customer service!! I spoke with Billy and he helped me identify the exact mallets I…read moreneeded to create smooth sound baths without the scratchy sounds created by other mallets. He shipped them out the next morning. I am sooo grateful and excited that Skinny Beats wasn't damaged by the Hurricane a number years ago. gorgeous music shop!!

When I tried to speak with the shop guy (proprietor?) about a kora (West African stringed…read moreinstrument), he was immediately rude, impatient, arrogant, insulting. In addition, he responded the same way to my wife when she tried to ask him legitimate questions about the instrument. Both my wife and I have played kora for decades and I was genuinely interested in purchasing this instrument for her. The shop guy was only concerned that we may break strings on the instrument or tune it up to the pitch at which it was designed to be played. We were deeply insulted by the treatment we received and just left the shop, disgusted. To whomever has the kora there on consignment, my condolences--this guy drives away potential buyers.

I've been taking guitar lessons here for ~4 months now, which is oftentimes the highlight of my…read moreweek. I genuinely look forward to my weekly lesson with Austin because of his ability to balance structured, meaningful learnings with fun. The space itself is really neat and gets you in the right headspace to make/create music. The Sound Room's curriculum is great, because unlike many other lessons/schools, there is a well-defined progression for advancing from one level to the next--which gives students something concrete to strive for. Austin truly puts students in the driver's seat by having them define their goals, and revisiting them almost each class to ensure that the time together is being spent wisely. As an intermediate player myself, his ability to amp up and dive into complex topics--but also throttle it back when my brain hurts from the new concepts, is greatly appreciated. The building itself is easily accessible and parking is plentiful. If you're on the fence at all about lessons, do yourself a favor and take the plunge with The Sound Room!

They took my Ibanez that had a fret buzz and high action and turned it into a great guitar. Now…read moreit's so easy to play. Great job!!! I'll have to bring you guys my Eastman and get it set up too.

This cool shop in the Grove Arcade is making some cool tunes and some cool instruments. This guy…read morehas invented his own musical instrument. It's like a guitar, or a dulcimer, that's made compact and out of wood with steel strings. It sounds like it's tuned so that it's fairly easy to play. When we went by checking out his store, the dude cranks up his Woodrow and puts on a little concert. It's hard to miss while walking through the central corridor of the Grove Arcade. The shop is well lit, and the products are displayed thoughtfully. I could tell that each of these instruments are handmade, as he had a sort of workshop going to work on these instruments.

These are great instruments easy to play for all ages!! Everybody is intrigued when they see my…read moreWOODROW.

Very well organized record shop. Prices are a little high but the owner know and obviously loves…read morevinyl. Bought some really great first pressings. This place is definitely on my day trip destination list. Oh, and the stiff, clear sleeves really make flipping through vinyl so much easier & enjoyable. It may sound stupid but having all the records In consistent sleeves & not having to worry about stickers on the original sleeve is a great detail which I appreciate. Love the 80's section especially.

Ken is one of the few who has a real passion for what he is doing. I have seen people in the shop…read morefrom the tri-state area who trust Ken with their audio repair needs. I have purchased several pieces of vintage audio equipment from Ken . He knows the history, the quality of the equipment, and repetition of the manufacture. It is great to sit in on the conversation when vintage records and equipment is the topic of the discussion. Whether it is about which speakers or turntables are the best, or a treasured record they just located, it is the great way the pass a few minutes or a few hours. I recently bought a Linn Turntable that was still in box. What a treasure that is. Now that he has expanded his record selection you can find find great vinyl from Jazz, Rock, to Blues you can find the song you want. He does not carry vinyl just to fill the been, he only stocks quality records with a great value. Great place to call you vintage Audio Headquarters

My husband purchased a custom banjo from Pisgah and we went to pick it up from out of town. The…read morepickup process was very smooth and we received a nice tour of the facility, which was very cool to see. Staff were very friendly.

A clean and efficient shop with custom banjos and a standard lineup made by a friendly and…read morecompetent crew. Pictures don't do justice to the craftsmanship and attention to detail. You can design/buy online and pick it up in person or have it shipped.