I went in to Music and Arts to purchase some music. I was dubious at first considering the…read morereputation this company has for rotten customer service. I have not had the experience of purchasing instruments with this M&A company but my in-store experience could not have been better. A gentleman named Rick helped me find vocal music that I was searching for and never made me feel rushed or pressured. He was extremely knowledgeable and friendly. Class act. When I went to check out, another young man, (I think his name was John) checked me out quickly and was very friendly. The team there was professional and the store was beautifully laid out and clean. I found myself wanting to buy more stuff just because the store looked so nice and the staff was so easy to work with. I will go back to purchase more vocal selections as well as "stuff" for my music students.

LONG, True Story: I…read morehave been paying monthly for my son's trumpet from Music Center, now apparently bought out by the Music & Arts. So earlier in the month I received in invoice from the new company stating I was 3 months behind (pause... breathe... incorrect) so I called and spoke with a nice woman initially who said that account info was being transferred so it may take a few more weeks for my payments to appear on their records. I said ok I will call next week to make a payment. It was a pleasant conversation, hung up, felt ok. I call yesterday to see if everything transferred over and to make my payment, another rep stated that I had made a payment on 05/02/18 $35 charge and $96 on 05/16/18. (PAUSE) I didn't make either payment. So I explained that I haven't made ANY payments to the new company so how did they receive a payment? Who authorized said payment(s)? Riddle me this Batman. Now we have a problem. I am not on a direct draft, I pay with my debit card monthly that is not kept on file... or so I thought. The rep was extremely unhelpful so I asked for a manager, who surprisingly was unavailable at the moment and would return my phone call in 24-48 hours. Immediately hung up the phone and called the local store. Spoke with the sweetest gentleman who mentioned he had worked with Music Center for 38 years prior to the acquisition. I explained what happened and he was apologetic but said he was unable to assist because he TOO had to call the same UNHELPFUL and UNPROFESSIONAL customer service department. I informed him this is why people do not deal with big companies and prefer small, local businesses. He also mentioned that Quite a few people have been calling and he would pass teh information on. Fast forward this morning, hubs texts me and asks if I used the cc for a payment.... Nope... But now I wonder, was it for Music & Arts? Yes. Impossible lol How did they get that credit card number? Never used it to make payments. So, he calls.... Again, no direct response except the one possibility, "Someone must have purchased an instrument?". And yes, the Manager was again unavailable. She tells him to dispute it with the bank lol (Superior customer service). At no point did she ask his name, phone number, account associated. So, he hangs up and calls the bank and puts in a claim. Big corporations buy smaller ones in these silent acquisitions and decide take advantage of their local clients.

This is a great guitar shop. They guys are awesome and super helpful and they have terrific stuff…read more Thanks, Brian!

Conveniently located on Lexington in Asheville. Brian has repaired many amps for me for years with…read moregreat results, highly recommended

Rennard has a nice, well-appointed shop and he's certainly knowledgeable about current trends,…read moreequipment new, used and vintage. Takes time with his customers in a no pressure, relaxed way. Certainly helped me out with plenty of information on a vintage bass I was considering selling. Great deals too! Highly recommended!

This cool shop in the Grove Arcade is making some cool tunes and some cool instruments. This guy…read morehas invented his own musical instrument. It's like a guitar, or a dulcimer, that's made compact and out of wood with steel strings. It sounds like it's tuned so that it's fairly easy to play. When we went by checking out his store, the dude cranks up his Woodrow and puts on a little concert. It's hard to miss while walking through the central corridor of the Grove Arcade. The shop is well lit, and the products are displayed thoughtfully. I could tell that each of these instruments are handmade, as he had a sort of workshop going to work on these instruments.

These are great instruments easy to play for all ages!! Everybody is intrigued when they see my…read moreWOODROW.

Phenomenal customer service!! I spoke with Billy and he helped me identify the exact mallets I…read moreneeded to create smooth sound baths without the scratchy sounds created by other mallets. He shipped them out the next morning. I am sooo grateful and excited that Skinny Beats wasn't damaged by the Hurricane a number years ago. gorgeous music shop!!

When I tried to speak with the shop guy (proprietor?) about a kora (West African stringed…read moreinstrument), he was immediately rude, impatient, arrogant, insulting. In addition, he responded the same way to my wife when she tried to ask him legitimate questions about the instrument. Both my wife and I have played kora for decades and I was genuinely interested in purchasing this instrument for her. The shop guy was only concerned that we may break strings on the instrument or tune it up to the pitch at which it was designed to be played. We were deeply insulted by the treatment we received and just left the shop, disgusted. To whomever has the kora there on consignment, my condolences--this guy drives away potential buyers.

I am worry free when Steve is servicing my guitars. His work is the best and guaranteedread more

Steve is great. His setups are second to none. He's super knowledgeable and easy to talk to about…read morewhat's going on with your instrument. Can't recommend him enough. He does fantastic work.

The Guitar Witch is ridiculously knowledgeable, knew what needed to be done right away, and was…read moreready with a quote at our first meeting. Totally fair price, and the guitar sounds great. I'll certainly go back for any future fixes.

The best work ever. My instruments never sounded better or felt better…read more I worked 47 years in the touring and recording industries. I moved to Asheville and had a couple guitars in need of repairs. On the recommendation of a music associate, I connected with "The Guitar Witch." Dropped of a couple instruments for a thorough inspection and / or any repairs or parts replacements. The Guitar Witch is one of few Luthiers I unequivocally recommend.

They took my Ibanez that had a fret buzz and high action and turned it into a great guitar. Now…read moreit's so easy to play. Great job!!! I'll have to bring you guys my Eastman and get it set up too.