There really isn't a more musician-friendly music store in Asheville, if not the entire southeast…read more Great selection of used instruments with a really high turnover rate, every time I go in there's always something new. Autumn is a class act business owner who will go out of her way to please her customers, and she also does fantastic instrument setups at unbeatable prices. I recommend this shop without reservations to everyone I know, and anyone with the slightest interest in musical instruments.

Excellent shop. ODave has an excellent selection of interesting used guitars and really knows what…read morehe is talking about.

I would love to leave a review but I sent 2 emails with questions over a month ago and they never…read morereplied. I guess the answer is NO. I will purchase elsewhere.

Conveniently located on Lexington in Asheville. Brian has repaired many amps for me for years with…read moregreat results, highly recommended

Expert repairs, efficient, kind & personable. I will…read moredefinitely return. Highly recommend!

They took my Ibanez that had a fret buzz and high action and turned it into a great guitar. Now…read moreit's so easy to play. Great job!!! I'll have to bring you guys my Eastman and get it set up too.

I am worry free when Steve is servicing my guitars. His work is the best and guaranteedread more

Steve is great. His setups are second to none. He's super knowledgeable and easy to talk to about…read morewhat's going on with your instrument. Can't recommend him enough. He does fantastic work.

This cool shop in the Grove Arcade is making some cool tunes and some cool instruments. This guy…read morehas invented his own musical instrument. It's like a guitar, or a dulcimer, that's made compact and out of wood with steel strings. It sounds like it's tuned so that it's fairly easy to play. When we went by checking out his store, the dude cranks up his Woodrow and puts on a little concert. It's hard to miss while walking through the central corridor of the Grove Arcade. The shop is well lit, and the products are displayed thoughtfully. I could tell that each of these instruments are handmade, as he had a sort of workshop going to work on these instruments.

These are great instruments easy to play for all ages!! Everybody is intrigued when they see my…read moreWOODROW.

I had an amazing experience with Quinn. I was looking for a beginner guitar for my daughter and he…read morewas fantastic. Well informed and did not try to upsell me, just told me what he felt was the best fit for her. I will definitely consider him my goto guy going forward. I wanted to by local, I know they're a chain, so I could walk in and talk to someone. Thanks Quinn.

Some of these negative comments have to be some hard people that you have to deal with…read more I've bought so much stuff from here at the tunnel rd. specifically and always had awesome experience with all the staff. Some people come to these stores and they expect Chick-fil-A type of customer service. Grow a pair and learn that this is the music industry not the fast food.

I went in to Music and Arts to purchase some music. I was dubious at first considering the…read morereputation this company has for rotten customer service. I have not had the experience of purchasing instruments with this M&A company but my in-store experience could not have been better. A gentleman named Rick helped me find vocal music that I was searching for and never made me feel rushed or pressured. He was extremely knowledgeable and friendly. Class act. When I went to check out, another young man, (I think his name was John) checked me out quickly and was very friendly. The team there was professional and the store was beautifully laid out and clean. I found myself wanting to buy more stuff just because the store looked so nice and the staff was so easy to work with. I will go back to purchase more vocal selections as well as "stuff" for my music students.

LONG, True Story: I…read morehave been paying monthly for my son's trumpet from Music Center, now apparently bought out by the Music & Arts. So earlier in the month I received in invoice from the new company stating I was 3 months behind (pause... breathe... incorrect) so I called and spoke with a nice woman initially who said that account info was being transferred so it may take a few more weeks for my payments to appear on their records. I said ok I will call next week to make a payment. It was a pleasant conversation, hung up, felt ok. I call yesterday to see if everything transferred over and to make my payment, another rep stated that I had made a payment on 05/02/18 $35 charge and $96 on 05/16/18. (PAUSE) I didn't make either payment. So I explained that I haven't made ANY payments to the new company so how did they receive a payment? Who authorized said payment(s)? Riddle me this Batman. Now we have a problem. I am not on a direct draft, I pay with my debit card monthly that is not kept on file... or so I thought. The rep was extremely unhelpful so I asked for a manager, who surprisingly was unavailable at the moment and would return my phone call in 24-48 hours. Immediately hung up the phone and called the local store. Spoke with the sweetest gentleman who mentioned he had worked with Music Center for 38 years prior to the acquisition. I explained what happened and he was apologetic but said he was unable to assist because he TOO had to call the same UNHELPFUL and UNPROFESSIONAL customer service department. I informed him this is why people do not deal with big companies and prefer small, local businesses. He also mentioned that Quite a few people have been calling and he would pass teh information on. Fast forward this morning, hubs texts me and asks if I used the cc for a payment.... Nope... But now I wonder, was it for Music & Arts? Yes. Impossible lol How did they get that credit card number? Never used it to make payments. So, he calls.... Again, no direct response except the one possibility, "Someone must have purchased an instrument?". And yes, the Manager was again unavailable. She tells him to dispute it with the bank lol (Superior customer service). At no point did she ask his name, phone number, account associated. So, he hangs up and calls the bank and puts in a claim. Big corporations buy smaller ones in these silent acquisitions and decide take advantage of their local clients.

The Guitar Witch is ridiculously knowledgeable, knew what needed to be done right away, and was…read moreready with a quote at our first meeting. Totally fair price, and the guitar sounds great. I'll certainly go back for any future fixes.

The best work ever. My instruments never sounded better or felt better…read more I worked 47 years in the touring and recording industries. I moved to Asheville and had a couple guitars in need of repairs. On the recommendation of a music associate, I connected with "The Guitar Witch." Dropped of a couple instruments for a thorough inspection and / or any repairs or parts replacements. The Guitar Witch is one of few Luthiers I unequivocally recommend.