Really liked it here. They had what I needed and where very helpful. I would recommend this…read moreplace every time for you wireless needs. Staff are very helpful and knowledgeable.

From the owner: AT&T, serving over 81 million wireless customersread more

I used to love going to this Verizon, but lately the sales reps do not want to help the customers…read more The sales rep Samantha was incredibly rude and wouldn't even tell us simple questions that were even stated online. Next time we'll be going to a different Verizon. Maybe you should too to avoid an encounter with Samantha.

I made an appointment at 8pm today and guess what, they dont care. The associate literally…read moreacknowledged that I had and appointment but helped a walk in customer instead. Why is an appointment offerred if it doesn't do anything??? Wow, maybe I chose the wrong provider....

The manager is rude and without integrity. He tried to…read morecharge me for a free service and then proceed to tell me that the same at the mall would cost me triple the price. I told him it was free and it was good customer service. I left angry because I was there on my lunch break and in a hurry. I went to the mall it was FREE. And I told them about the others cs and they apologized and went above and beyond to help me. Shame on you

I have no idea why anyone would use a Verizon franchise store. Customer service and attitude of the…read morestaff sucks. I went in to get the contacts off my US Cellular phone and have them transferred to my new Verizon phone and was told there is a $10 charge. I went to Jordon Creek Verizon store and the staff there bent over backwards to assist me. Don't waste your time at the Waukee store.

Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.

Referred by my dad to get screen protector put on my phone…read more I actually first stopped by the Merl Hay location. He greeted me the second I walked in. When I let him know what I needed, he unfortunately didn't have what i needed. He quickly countered with that this location has it, and for the inconvenience he would help me out. I took him up on it. He called ahead and they were ready for me. I walked in and they got me the cover I needed and had me back on the road shortly. What's even better is the guarantee on them and I can just take it back. Super cool guys. I'll be back in the future.