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    USA Today Store

    4.0 (1 review)
    Open 6:00 am - 10:00 pm

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    10 years ago

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    Barnes & Noble

    Barnes & Noble

    4.2(27 reviews)
    2.9 mi
    $$

    We do go to this location more often than other Barnes locations because it is closer but once…read moreagain, we went in last night and Jasmine was visibly horrible to us. We walked in, she glared at us- I tried not to think much of it, but as she was finishing ringing me up I looked up to thank her and she was literally grimacing at me, and this was after she tried to hurriedly ring me up without even asking if I was a rewards member (I am) or anything else. I keep trying to give her the benefit of the doubt because I also work in retail, but girl just seems miserable. Literally I have NO other issues with any other employee there, everyone else has been so kind so I brought my review up to 4 stars from 3. But if you're going to give me a dirty look Jasmine, wait until I turn around. This is a smaller location but I'll continue to visit, I just really hope Jasmine isn't there- it's always uncomfortable when she is.

    Honestly so disappointed in the customer service of this location now…read more This is a long one. I used to go to the previous location and customer service was always on point. Sales associates were friendly, helpful, and always down to talk about books. Now... I feel like I'm a bother for just wanting to buy my books and leave. This experience was the one that kinda left me wondering why do I bother with this location... (It's the closest location to me soo I guess there's that) First waiting 5 mins when multiples registers are open and only one other patron making a purchase for an associate to finally walk back to their register to help us. Young lady ended up being super friendly and all was fine - she's why this gets a redemption of 3 stars - Stardew pin gal you're cool. My family and I walk out I see a bookmark I wanted and u turn back in line. I get helped by a different woman - blond curls (really pretty hair, also I know both your names but don want you in trouble just disappointed) - who seemed completely bothered by helping me. Ok whatever we all have our days. She lets me know my membership is expired...something stardew lady missed. I ask damn ok I wasn't informed can I bring back my books return and repurchase and re up my membership. Now she seemed doubly annoyed and bothered. Come back in a few days she says. I let her know: no no we just walked out with the books they're here. She responds I know just come back in two days..... I look back at the line - empty. Umm so you want me to come back?? Yeah and just talk to whoever is here and explain what you want. Confused I walked out and hear her sigh and when I looked back the three sales associates went back to being huddled and chatting. Double checked policy.... Nope not a policy thing returning books.... TO REPURCHASE WITH MY REUPPED SUB is not against policy. Called a different store they said yeah they should've just done it in the moment. Checked stores hours not close to closing so that's not it. There have been other instances of weird stand off behavior that has left me wondering WTF is going on... Look y'all I'm not gonna tell you how to live your lives or where you should be working, just remember both sides of the counter are human and in a world where being a BIPOC is getting more and more dangerous, a friendlier attitude can go a long way.

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    Barnes & Noble
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    Daily Breeze

    Daily Breeze

    1.3(123 reviews)
    1.9 mi

    I would recommend that not subscribing. it took almost half an hour to tell customer service I…read morewanted to cancel my subscription and to send me a final bill. I was tired of getting bills endlessly and not knowing when I was paid up to. the final straw was the billing calls, so I told them cancel my subscription and send me a final bill because they kept insisting that i make a payment. What they failed to tell me was they couldn't cancel my subscription. I got another call from their billing center and told them I canceled 2 weeks prior when they called, again they insisted I pay what was still owing and they told me they couldn't cancel and that I needed to call customer service which I did. They wouldn't take no to canceling. They rep said she couldn't adjust my bill reflecting I should only be billed for 18 days ?? They are a headache to deal with.

    I signed up a few years ago but hardly used it. When i signed up it was $9.99 a month for digital…read more Then i looked at my billing one day and found out they switched from $9.99 to $34.99 a month and i was like what's going on. Well i never had a chance to call them or dispute it so i decided i'm just to cancel them. So as i read everyone's review on their customer service issues i was shocked. So the best thing to do is don't call them just have the bank stop payment on future payments. As for me i just changed my credit card # and got it replaced and they never got another penny. I'm glad i done that. If your dissatisfied do what i did. Cut them out monetarily. :)

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    Daily Breeze - Picture of add to lured  " NEW CUSTOMER "

    Picture of add to lured " NEW CUSTOMER "

    Daily Breeze
    Daily Breeze

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    USA Today Store - cellphoneaccessories - Updated May 2026

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