They need more training went here yesterday to get my brows waxed and the lady damn near took my whole brow off I'm talking about thick brows never come here again read more

Terrible service! I went there four days prior to get SNS full set for myself and my daughter. My nail broke days later so I returned to get it fixed. Here's where the problem lies. On the first day, I was seen within 5 mins. Now when I return just to get my nail fixed, I was told it was a long wait. I asked how long and they said 20 mins. Okay. No worries. They finally see me and the lady is digging to pop the broken nail off. She was super aggressive and my nail started hurting. I told her you need to soak it off as I just got them on days ago. She then soaked my nail with an attitude and walked away. They then service another customer whom was getting a full service done. I asked what about my nail and the owner says with an attitude- well did it soak off? That's your job as the professional to see and not me. They finally come fix my nail and rushed to have it finished within a few minutes. So the problem is if you're getting full service done, they will get you seen within 5 minutes to get all of the money. But if you're only getting a nail fixed, which costs a few dollars- then they try to take their sweet time. I was in there for over an hour for one broken nail. I told them the only reason I didn't leave is I had somewhere to be. I will never return! They treat their customers who only need minimal service like crap! As a business owner, if you give great service to EVERY customer then you will have repeat clients and they will refer your business to other people. That's called loyalty! If you want great customer service and great nail service, go to K Spa nails in Tucker. They do amazing work! read more

UGH!!! Can I NOT find a decent place to get my nails done in this area???!!! It took me two hours to get mani/pedicure. Who came up with the great idea to have you sit in one location for an hour and then another hour in another station?!?! Then to make matters worse my nails didn't even last a full freaking week. They don't have enough techs and people are left sitting in areas waiting there turn. Customer service is horrible. read more

I have been coming here for 7 years. I am very pleased with the service I receive. Never had a complaint.

Manicure was horrible! Plain warm water no soap, no cuticle ointment. Something I could've done at home. Very disappointed. read more

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I would not recommend this place. The man pictured rushed on my nails and toes and was rude. I told him I needed a fill-in on only one of my big toes, but he did not listen and filled in both of them (because that's what he wanted to do & what he thought would look better). Not to mention, I am pregnant and he kept repositioning my hands and feet without any regard as to whether or not I was comfortable. At one point throughout the appointment I even told him something hurt (my fingers were stinging under the UV light) but that didn't seem to matter to him. Majority of the reviews for this company are bad. The owner must not really care for his business. They also don't sanitize equipment properly after use. I absolutely did not tip and I will not be back. read more

USA Nails - Employee - Nail Salons Near Me - Ellenwood, Georgia

I only use 2 techs at this establishment; Van or Kim. Always a long wait, even if they seat you in a chair immediately upon your arrival. The gentleman in the front may be the owner can sometime be brash. Von & Kim are very nice, professional & do great work. read more

USA Nails - Paraffin treatment - Nail Salons Near Me - Ellenwood, Georgia

these ppl are insane. customer service is horrible and they do not know how to service ppl. I wouldn't recommend it if it were free. it was such a horrible experience i called the police on myself to complain and write a report. there are plenty other nail shops that value ppl and their money and this isn't it. i can assure you I'll never go back read more

I decided to walk in last week unaware that they prefer appointments. The lady took me anyway, but I could tell right away that they have their favorites that come on a regular basis. I could also tell that they are not use to diverse clients. Although you are required to wear a mask, and they seemed very conscientious, they allowed one lady to walk all the way through the salon without a mask. She headed to the restroom then sat for a while until she realized she didn't have her mask on. Then she decides to go to the car to get her mask while no one said a word. Hummm...The service was also unfriendly and after getting gel nails they started peeling the following week. The pedicure was good. When I tried to get an understanding of the bill, they couldn't speak English well and they ended up overcharging me, receiving a $15 tip but I will never return! read more

They have about 20 booths here but only three people who do nails and only two who can do specialty nails, with designs. I stayed there two hours. They are polite and do a great job but it ain't worth the wait. read more

USA Nails - From the time I walked in until the time I walked out. Crazy - Nail Salons Near Me - Ellenwood, Georgia

ABSOLUTE WORSE place in the world to go. Why? Where do I begin: 1. We walk in and they are slow to respond 2. They half-assed asked what service we want 3. We sit for about 10 minutes at the bowl without anyone coming over (even to start the water) 4. When my brother-in-law gets up to inquire, they don't even look at him and say "we are coming" 5. When they finally get to him, he inquired if I will be seen (only need a single nail fixed), they acted as if he asked them to move the building. I said forget it. You are not about to get my money while treating me like crap! I only stayed because my ride was the one getting service. Just know I will NEVER step foot in this hell hole EVER again. Learn proper customer service!!!!!!! read more

Terrible service, Linda (apparently the owner) rushed on my service (sns), and throughout the process my nails and fingers felt immensely uncomfortable. I have had SNS done before, and nothing of what I went through has ever happened until I got my nails done here for the second time. I've gotten sns from different locations and have never felt the discomfort I felt while getting my service done. I still offered to pay for the service, as I felt guilty for not liking them midway through, but something told me the finished look was not what I was going to anticipate (& I was not going to like the finished product ). Multiple times I have asked to get them removed or at least have someone else do it if she weren't willing to. I was met with blatant disregard towards my dissatisfaction. Linda was rude and very disrespectful. I don't recommend spending anything here, you will not be satisfied with both customer service and final results. Save your money. read more

USA Nails - Nail Salons Near Me - Ellenwood, Georgia

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So I honestly don't know where to begin... should I say maybe I should of read the reviews prior to my visit. So I walk in and everyone looking at me like I entered a private club or something. So I was asked what I wanted I told them a pedi/mani/and Sns. So the woman tells me to go to 8... I'm walking over to 8 and can clearly see 8 wasn't available. It was stacked with abundance of things. So I was like maybe she meant 5 that's the only available one. I sit down and the lady that greeted me from beginning starts speaking the baaayaannng baaabyaanng tune on me. This lady gets up from the nail area and proceeds to do my pedicure. She ask me what kind hmmmm the "Royal" would be great. ($50). So she goes in this corner and brings back the dish with 4 different piles of jelly formed stuff. Not for sure what that is but hey this is a "Royal" experience right? Oh and a bendable red rose. Clueless on that.. Never used or spoke of. So she begins to drill on my toenails that are gel polish. Toenails hot as heck from the 20 min drilling which all that had to be done is soaked with acetone. Dust flying everywhere. Got that done. Next here comes the cuticle clipper to brush over the nail bed I'm guessing.. Then takes a cheese grader and massages the bottom of my feet.. Grabs a scrubber no soap on it and begins to scrub my feet. So now I'm thinking maybe she thought my name was Royal because so far I don't feel the "Royal" in my feet at all. Now here comes the 4 dish pile up... Literally throws on some mask looking stuff. Runs and grabs some scorching hot towels wraps them up on my legs... Leaves again comes back with theses two bags of wax. Once she sits down with them she realizes she has spilled half of it all over the floor. She puts the remainder of it on my feet.. Needless to say only the bottom of my feet where applied with the wax... Now here is the best she tells me to hold on a moment so she can now scrap the wax off the floor that was for the top of my feet. 10 mins later after her floor wax and scrapping. My pedicure continued. She proceeded by clearing off everything which wasn't much because it was all over the floor. Now she went and got some stones. Which were ice cold... Did a little rub on the leg with it. I asked her hey is someone gonna do my nails. She explains after she's done she was gonna do it. Babbbbbyyyyy.... No Thank you... The "Royal" pedicure was enough. Once the floor cleaning came along I never seen her dig back on that 4 pile plate. She told me no one but her and another girl knew how to do Sns nails. Girl maybe y'all shouldn't offer it then. One last thing charged me $15 for a soak off my nails that they never touched. Terrible Terrible service..... will never go back Some have on mask. Guest have them hanging off. They have shield protectors but don't use them. Just all in all bad business. read more

USA Nails - Nail Salons Near Me - Ellenwood, Georgia

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Owner is super rude. Rushed on my nails. Wasn't paying attention while he was doing them he was too busy worried about all the other people they had to service. As he was painting my nails I had to repeatedly tell him to paint the sides because I could clearly see the nails had no paint on the side. He smacks his teeth after I told him. He's the owner but is the worst nail tech there. Super bad. His booth is #1 on the far left when you walk in he sits by himself. Won't be returning to him again. read more

It was a horrible experience I spent $140 on a full set and pedicure in three days four of my brand new nails popped off. I returned the next day the owner who did my nails at first was not there so a lady fixed the three nails. A day after five more came off the owner accused me of pulling a fresh new set off. I asked him can he fix my nails he said "no" he was going to let somebody else do it. I asked for a refund he said "no you just have to sit and wait" I literally waited three hours and no one touched my hands the worst experience ever. Would not recommend !!!! I believe their powders isn't authentic. No way a fresh new set of nails 8 out of 10 nails all lifted from the bottom. read more

Love coming to this place but highly disappointed today as they have disengaged with social distancing. I first noticed all the plexiglass removed from the pedicure stations which wasn't too alarming initially but then in the middle of my service with 14 seats open they sit another customer right next to me a foot away. read more

This place provides subpar work along with the WORST customer service ever! I took my little 7 year old granddaughter there for a girls day out with me yesterday and the lady didn't even talk to her. No interaction, no smile, nothing with a child. The person I had was not better, work was below average, nails were lumpy, not a true coffin shape as requested, and horrible personality. I will not return. The same people own Nations Nails as well (recently found this out) that's nearby in the Kroger shopping center so beware. I haven't returned there either due to one of their employees scrapped my feet so bad that I couldn't walk properly for weeks and had to go to the doctor and get a tetanus shot. That place used to be decent but has declined tremendously over the years. read more

Great customer service and cleanliness! I stumbled upon this salon (looks newly renovated) while I was running an errand and thought I needed a manicure before I met up with my clients. Jim (probably the owner) greeted me right away and asked one of his female technicians to have me seated. The quality of work is definitely worth more than what they charge but I'm not gonna raise my hand and say "excuse me, can u charge me more!?" Haha! Alright check them out! cheers! read more

They were very busy when I walked in..,it's a Friday afternoon. It's my fault I had to use the restroom which makes very thing seem like it's taking forever. I'm also just getting my brows done ($7). They are banging out pedicures... Even I know that's where the $$ is at. The chemicals are too strong where I wish I had a mask. So, after being told to sit for 15mins.. I was served. I'm pleased. Not warm and fuzzy .. Don't look for it. read more

USA Nails - Aside from the residue oil ( 90 degrees out), I'm pleased. - Nail Salons Near Me - Ellenwood, Georgia

I was at this Nail Salon on Saturday - 8/14/2021, the owner did my nails, he did a terrible job, the entire time he was on his phone reading messages. I could not believe it, I have been a customer for a long time and a good tipper. I will not be going back, they have lost a good customer, it is always STUPID busy, I have sit and waited to have a pedicure and were waiting from 45 mins to an hour, cannot pay and get terrible service, $88.00 to $90.00 a whop! read more

Wanted to try a new nail salon and against my better judgement I stopped here . Immediately I was greeted by a male nail tech and he was very friendly , however the lady he assigned me to was not pleasant . She made no eye contact the entire time and I told her that she cut me several times and she didn't apologize ! Her direct response is " are you bleeding ?!" Then sighs. From there the nail experience becomes super passive aggressive ... That said there are plenty of nail salons in the Ellenwood area ... Do yourself a favor and go elsewhere ! read more

Came in on a random Tuesday about 2:30 for a pedicure. Van was my tech. I got a pedicure the $35 special. She was perfect. The place looked and smelled cleaned. I'd definitely be back. They take appointments, so I'm sure that'd be needed on a weekend. The wait wasnt long at all during the middle of the day. read more

I was told I would wait 15 mins and it wa m over 2 hours of wait time. They knowingly lie about the wait time and then the time that they take to do your nails is all of 5 mins. Terrible job doing my nails and the gel is already peeling... read more

Beware!!!!!!This nail salon is disgusting. On my first and last visit to this business on Mother's Day, Sunday, May 8, 2022 as I waited my turn, I observed three female technicians fail to sterilize equipment used on customers. First, I noticed two technicians rinse pedicure tools off with tap water and reuse them on new customers. The other one emptied a male customer's manicure water out of a hand-soak bowl then place the bowl inside cabinet under the sink. As I quickly made my exit, a female said in a stern tone, "Serve you in five minutes...sit back down!!" I replied, "No way...I'm good!!!" Infection is real!!!! read more

This is the color I asked for verses the color I actually got. I asked her for the color several times. She never said they didn't have it, however she did want me to pick a lighter color. The first nail she painted was lighter than this. My nails and my toes were both done incorrectly. I left because I was so frustrated read more

USA Nails - This is the color I asked for and the one I got. I asked her several times for the color I wanted and was given this. - Nail Salons Near Me - Ellenwood, Georgia

Great service! Hidden treasure in Ellenwood. I having been going to this shop for years. Always a great experience.

They do not take pride in their work. It's like you're correcting something every second. Errors they should fix on their own. They are incapable of shaping nails properly and following your directions. They rushed me and pressured me to upgrade to gel nail polish. I had to say no 3 times. They are not people friendly and speak mostly in their language the entire time. Do yourself a favor and go elsewhere. read more

Would not recommend this place to my worst enemy. The young lady messed up my eyebrows. It was not a problem about the mess up, it was just how the manager handled it. She told me, "they are nice they don't look bad." First of all, you don't have to deal with this on your face everyday. Then she told me next time I'll charge you 5 dollars. It already cost 8 dollars. So what is 3 dollars gonna help me. Moral of the story, I advise all black women to find another salon. They WILL NEVER get another dime out of me read more

I have frequented this USA Nail Salon in Ellenwood since they first opened, some 20 years ago! The owners, Jim and Linda have now opened a new nail shop further down in the same Shopping area. My girlfriend/neighbor and I have patronaged their establishment for the same length of time. But now, I will never step foot in this establishment again; new or old!! This is the reason why. I'm taking issue with Linda, who from the start hasn't always been the most pleasant owner/person. (I've found, as many of us have that many of the Asian shop owners treat African Americans with somewhat disrespect, and/or 'distain'. I've heard this many times over the years, and we've also noticed many times that they treat their 'white customers' different)!? Linda was the first to introduce me, and the only one at that time who knew how to apply SNS in the area, so I've let her do my nails ever since then, maybe 6/7 years. And again, very seldom has she had a pleasant attitude! I continue to go to her because it was convenient, just 3 mins away, and I liked the way she did my nails (SNS). Well, the end came when a couple months ago she was upset with me when, while soaking my nails and taking all of the SNS off she nicked me several times, (as she has done so often in the past)! I normally would say "ouch Linda", and she would at least give me a little 'I'm sorry smile'. This time she had this scrolled look on her face. I looked back at her and waited for an apology. None came, so I said, (not in an angry voice either) Linda, you've nicked me several times, aren't you going to at least apologize? She just looked at me again as if to say how dare you! I said to her in a low voice, "you know Linda I've been coming to your business every since you opened, and that's been over 20 years. I guess you don't want my business if you can't even apologize for nicking me"! She got up, and took her SNS materials, and said something in Vietnamese to the guy who was doing my feet, and called another customer over to her station. When the guy who was doing my feet was finished he told me to go seat at his table. I asked if Linda was going to do my nails. He said no, and that he was going to do them! She ignored me when I asked her why she wasn't going to do my nails, and didn't look up; kept working on her customers nails. So this is what I thought as I left this establishment! HOW DARE HER/THEM!! Never again...If I've been coming to your business sometimes twice a month for over 20 years, and have paid the average of approx $65 plus tipping for nails and feet over this period of time, in dollar amount this equates to approx. $130(more or less) a month, over 20 years, I've paid into their business anywhere from $10,000 to $15,000!! (I at least have paid for one of the Spa chairs in there)!:) Yes, this is a luxury that I've agreed to pay for myself, but I will never agree to continue to be TREATED LESS THAN A PERSON anywhere! So, I will never pay another cent and visit USA Nails in Ellenwood, (even though I live less than 3 minutes away)! I've chosen to drive to Hudson Bridge and patronize a Nail Salon where you are at least treated with dignity and respect! read more

I came here to get acrylics and the guy that was working with me cut my finger almost 5 times, also after drying my nails he came back smelling like cigarettes. He was whistling and it smelled horrible. read more

Unprofessional! Guy doing my nails was talking and texting on the phone the entire time.. always laughing in front of customers. The job was ok.. as far as the shaping my nails.. but polishing ? Come on? And he blamed it on the polish " not being good" ... The whole place is dirty! The place isn't clean at all. It also seems like any little thing bothers them, As you walk in all the employees give you a nasty look. Never going back ! Horrible experience... read more

DO NOT GO HERE!!!! I have been going here and there have been little things that I tried to over look but this last time was the final straw. My younger sister came in town for my oldest daughter graduation. My sister wanted to treat my 2 daughters and our other younger sister to getting their nails done. My sister paid and she said while they were going through the door another employee was saying they didn't pay. But the other lady an employee stated that they did pay. This woman followed them to the car and opened the door and yelled at them for a receipt. My sister who is 19 and my daughters were sacred they aren't used to this type of ghetto and unprofessional treatment!!! My sister was the oldest of them and it really scared them. I wish I was there, but I was home prepping for the graduation party. I will not and refuse to give these people anymore of my money! There ways to handle things and that was not it. The other employee came out and explained to the out of order employee that they did pay. She apologized but that means nothing to me. My kids do not want to go back I refuse to step foot because I am still irate about the incident. read more

When I arrived, I was told the wait was 20 minutes. It was actually over an hour. I can appreciate honesty so, when consumers ask about wait time, be truthful. Was finally told to take a seat. No one came to turn on my water to get me started until the young lady beside me complained. Her water had not been started either. Once my basin was filled and they turned on the jets, water started shooting out of my basin and getting all over the floor. Not one worker cared until I started yelling at them. Just poor service! Since they've moved to the new shop, this place appears to be a confused mess. Why do you have about 16 pedicure chairs (all of which have people sitting at them waiting on service) and only 4 or 5 workers? Hire more staff and stop being money hungry! The young lady who did my pedicure was very nice and that is why I gave the extra star. read more

This was my first time getting my nails done at USA Nails and it will definitely be my last ! I thought the set up was nice and as far as customer service the man (possibly the owner) we kind of rude and stand offish. Me being nice I kind of overlooked it. Fast forward to the part that has helped me make my mind up on never ever going there again. So I was getting my natural nails done with an over lay. I explained to the receptionist and him that they were my real nails except maybe two. So he ended up breaking my nail to take the over lay off and he made this weird looking fake nail instead of just putting a fake nail on. I told him that I didn't like the way the fake nail looked and he caught an attitude then had me attempt to soak it off. I pulled my nail out of the solution because my finger was burning. Why was it burning ??? Because within him taking the weird looking nail off he deeply cut my skin under my nail. I told him out was burning and he still insisted that I keep my finger in and he told me that it wasn't burning. I asked him how could he tell me that my finger isn't burning if he cut me? He denied that he cut me and late kicked me out because he felt like I guess was complaining too much I don't know. So after kicking me out I sat in the car and realized that my finger was bleeding. I started to go back in just to show him that I'm not making it up, but I figured why bother? But just keep in mind I was nice to him never cursed at him just simply wanted him to understand that he cut me and if he didn't know how to work with natural nails he shouldn't have even attempted to do mine. read more

Yesterday I went to the shop. I forgot my Apple Watch in the location. So I called an the owner stated that they hadn't seen the watch. So I proceed to do the Apple product locator. When the location of my watch was the nail shop I called back. When they answer to phone I began pinging by watch. The owner answered the phone with pinging in the back ground and still stated they hadn't seen my watch. After going back an forth. I finally told the person on the phone I'm filling a police report. Then they came back to the phone stating they phone the watch in there restroom. LIAR LIAR. I'm pretty sure your making a profit on your business WHY STEAL FROM YOUR CLIENTS!!! read more

I've been going here for about a year now and they do the best gel nails of any place else in the area I've tried. It actually lasts a full two weeks! Sometimes I can stretch a little beyond the two weeks. I pass several shops just to get to this one. They are always efficient and customer-friendly in getting customers in and out while providing great service at the same time. As with anywhere, you have to know the busy times because you may have a bit of a wait if you go during the rush hours. read more

These are very rude people. I visited for SNS but was unhappy with the way my nails looked. I showed the technicians my concerns and they told me that it looked unprofessional because it was SNS. That is not true as I have gotten SNS on multiple occasions. All that I was asking for was to have them filed more so that the sides would be smooth and to fill in the gaps on the sides that were creating large dip in my nails. The technician cut me off and told me if I don't like it she can soak it off. I had been there for 1 1/2 hours. Now you want me to sit for another 20 minutes to soak off my nails instead off attempting to fix them? I let them soak for a few minutes and could feel them getting soft so I asked if she could come over and take them off. She told me that I needed to soak them longer. I have been kind trough this entire situation and this is how you treat me. I finally said " I have been here way too long and I am ready to go. Can someone please remove these nails." She actually yelled at me and said "Well leave then." I was so upset that I didn't say another word because at that point it would not have been nice. I just got up and left. This I how little we are valued as customers here. I will find another shop that greets me upon arrival and appreciates me being a customer. read more

DO NOT GO HERE! I've only been twice and this is all I needed to see how they work. First of all, they give you inaccurate wait times, they'll tell you 5 minutes when they mean an hour. They will literally have you soak your feet for an hour before they service you. WTF! 2. They overcharge you for "gel" polish like it's actual gel. Gel polish should not be charged as actual gel. TALK ABOUT A RIP-OFF! I had to get a nail removed after my SNS tore my finger nail off because it was too thick and lumpy. it was thicker than acrylic. All because the owners toddler rushed him off his chair to get some damn food. What. The. F*ck. Save your money and go anywhere else, literally, the place looks expensive but the service is trash. I'm also positive I caught something on my toe nail after visiting them the first time, i tried to give them a second shot and the experience was the same if not worse. You can tell they're money hungry and don't care about their clients or the integrity of your nails. $180 straight in the trash. read more

Horrible unprofessional service! Very rude. Go to a real nail salon it's not worth it!

I went in November 2015. I have a infection on my feet from the cheese grater I think. At first I thought it was bruises so I just waited a few months then finally we do dermatologist. So far I'm about $200 with doctors visits and RX send a complaint to the State waiting on reply. read more