Went to staples. Great atmosphere and energy…read more Knowledgeable staff. Most look as if they are happy to be working. Prices are competitive. Professional Staff. Proud to be a customer

Office supply store. Mixed feelings about Staples now. Throughout the years I feel like the stock…read moreand variety are less and less. There's way more product online but not shown in the store. So it's hard to me to look at paper or office supplies without touching them or getting their dimension. They do offer shipping and free returns but maybe it's because I'm old school and want to physically see and touch before I buy. New Pros: 1. Amazon returns processed here. You get your money credit right away plus you get a staples coupon as well 2. Passport photos taken here 3. Processing of TSA pre check can be applied here which is pretty convenient. 4. Electronic recycling available. Plus you can get bonus points for credits to use later on. Cons: 1. Less product online the floor 2. Items displays don't match the price tags. So you have to be ready to take a photo and show the staff when you check out. 3. Hard to find available staff to help you on the floor. Majority of staff is busy chi asking out or with processing Amazon returns.

Exceptional customer service from Joey!…read more Tonight around 7:00 PM, my husband and I had to rush to the FedEx Office off Central and the 60 Freeway because our home computer was down and we had an urgent, last-minute contract that absolutely needed to be printed and sent out tonight. I was already incredibly stressed and frustrated after dealing with this paperwork all day. We tried using the self-help computers, but they weren't cooperating with our information. I went to the front desk, and the young lady working there was very professional. She handed me a card and guided me to email the documents over to get a release code. Unfortunately, when the email response came through, it gave us an error saying it was unable to view the file. At that point, my husband and I--being seasoned seniors who were clean out of patience--got deeply irritated and were ready to just walk out. As we were walking away in frustration, the Manager, Joey, noticed our distress and immediately stopped us to see how she could help. She kindly explained the company's security policies regarding why the file didn't automatically load, which made total sense once she put it into perspective. Joey then patiently walked us through the entire process step-by-step until we successfully received and printed our documents. Joey's outstanding customer service completely de-escalated our emotions and saved our night. A huge thank you to Joey for her wonderful attitude, and to the polite young lady who first assisted us. This location has an excellent team!

Very clean place. I had hard time to print my book due to its oversized dimension, but the lady…read more(Joey)helped me to get it done. Very friendly and so helpful. I'm glad to stop by at this specific location. Thank you Joe for your great help!

This is my go to printing shop from now on. Came in on a day when I really needed to print…read moresomething out and have them laminated. Decided to come here instead of staples and that was the best decision ever. Although they made it clear that they were completely booked all day already, when they heard I only needed something simple they went ahead and took my job. Out of there in less than 30 mins. And it came out cheaper than what I would paid at staples. Quality of the print was awesome. Check them out- you won't regret it.

Thank you so much very fast and efficient and helpful, he helped me make some last minute website…read morelabels for my business cards . Gary the tax consultant next door seems great too .

Steven's the best!!…read more He made my company's experience super efficient, quick, and cost friendly. We had multiple different prints and dimensions to create, and he was able to provide everything I needed both smoothly and stress free! Super friendly on call and in person, and was able to quickly get my project complete within less than a day.

I am happy for so far, dropping off my packages with receipt always, no issues. I get my receipt…read morealways without even asking.

Been here a couple times to mostly return items and to ship/drop off items. Each time have been a…read moresmooth process. I'd say they're pretty understaffed, 1-2 staff members only but they work as quick as they can. Interior is clean but can stack up pretty busy with all the boxes throughout the day. They get busy pretty often as well so expect some wait times during peak season/hours. They recently added a self serve kiosks. I see some people using it to scan in their items to speed up the process. Love the addition overall.

I LITERALLY do not know what is going on with the associates at this location, but the customer…read moreservice is TRASH. I came in yesterday (9/13) before closing & actually GOT OUT OF LINE & left because of how incredibly rude the associate was being to the customers in front of me. He was visibly irritated, rolling his eyes, getting impatient, & even making hand gestures at customers as if they needed to hurry up. It was so uncomfortable & disrespectful to watch that I decided I would rather leave than deal with him. I came back today after work with a large box. I normally have my packages completely taped & ready to go, but I had run out of tape. Instead of simply telling me, "We can tape it for you, but there is a charge," the Asian associate immediately asked, "Is this your first time here?" & repeatedly told me that large boxes are supposed to already be taped. Obviously I know a box needs to be taped. I ran out of tape. That's literally why I was asking for help. Why go back and forth with a customer & speak to them in a way that feels condescending instead of simply explaining the charge & allowing them to decide whether they want to pay it? The entire interaction felt unnecessarily rude & like the goal was to make me feel stupid rather than help me. Two visits in two days and both times the attitude from the staff was enough to make the experience unpleasant. Customer service should not feel like customers are inconveniencing employees simply by being there. Never going back. These associates need basic customer service training. & to be told to wash their uniform.

I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

This store used to provide decent service. The last several times I had went, the service had been…read moreextremely poor. Today, I go in along with 2 other customers and the older Asian male angrily said "We're closed!". No closed sign in sight. The woman behind me questioned "You're closed?" He rudely, replied back "We're closed!" This was during regular business hours and no sign alerting customers that they were closed. I think the Better Business Bureau needs to know more about this UPS store.

Since I reach out to "Mak Printing", the service was exceptional, courteous, informative and polite…read moreeven though I call after hours Jay answer all my questions and guide me to a great promotion they had of 500 stickers I send them my design and they delivered perfect quality of product he even meet me on Saturday even though he was off to be flexible with me. I couldn't be happier with the outcome of my labels and this bussiness is my new to go place for labels and stickers

5 stars! We've been working with MAK Printing for a while…read morenow, and they've been nothing short of amazing. Jay is usually the one who helps us, and he's awesome--always friendly, professional, and on top of everything. The team is incredibly meticulous and makes sure every detail is right before printing. They communicate clearly throughout the whole process and are always willing to work with us to get things just right. On top of all that, their pricing is very fair. Highly recommend MAK Printing if you're looking for reliable, high-quality print work and great service! Also love supporting other family owned business!

Really wonderful people all around. Claudia was really professional and like a personal assistant…read moreto clients. A gift to the area business and locals. Thanks!

Quoted me $650 for 50 Coroplast 18" x 24" signs. Online I'm able to order for $250. I was trying to…read moresupport local. DO NOT BOTHER with these guys unless you are into overpaying.

My work uses them for all our printing needs and they do a wonderful job at great prices! They go…read moreabove and beyond with last min orders and making sure to accommodate us if they can, and usually they can. Highly recommend them!!

I came here to make a copy for my son's art project. The staff was very helpful and actually wanted…read moreto help. I had went to Staples and they were not helpful at all for a quick print, they told me it would be a full day to complete. So the staff at Printing Works did the job in 2 minutes! I will definitely be back if I need any copies and the copy was very reasonable.