Staff here is awesome. Extremely helpful. The problem is…read morethe stupid people who walk in and don't have a clue on how to properly ship items. Lets not mention those who run in right before closing with a million questions and a dozen packages. How the staff keeps their cool is beyond me. Keep up the great work!

Avoid this post office at all costs!! The customer service is absolutely terrible, and the…read moresupervisors are just as unhelpful. Tommy and Nep refused to give me my package and kept coming up with excuses instead of helping me. I even requested a redelivery, and they told me they don't offer that service. Seriously, what?? The mail carrier literally left a notice on my door with instructions on how to request redelivery. So why was I being told otherwise? The entire experience was frustrating and ridiculous. I left feeling like no one had any intention of helping me resolve the issue. Save yourself the headache and avoid this location.

I like that's it's so close to when I live but I do not like that the clerks do not explain the…read moreentire change of address process and how it still has to be verified despite me verifying my address in person and being send a letter that I need to verify once again. So none of my mail was routed into the mailbox for an entire month.

Not enough staff. This is a busy post office and it's always under staff. Having to wait 30 minutes…read moreis ridiculous.

not very helpful and the lady kinda screams at you when you can't understand what she's saying.read more

I had an issue via the usps site with the tracking saying that my package would be returned so…read moresender and it was international so it was a headache waiting to happen but luckily my local mailman came in clutch and got me my package delivered but my problem is with how inaccurate the site sometimes but atleast my mailman can stay consistent

josie is theeee best! always going above and beyond for the customer 1000%...give her a raise!!!! i…read morelove this post office

very confused why there's a bunch of masked men shoving cameras and microphones into people's faces…read moreand camping the door but some people are just that unemployed i guess

I highly recommend this UPS Store in Whittier! I had a huge AC unit that I needed to return after…read morehaving a very frustrating experience trying to return it through Home Depot. The staff at this UPS Store were extremely helpful and went above and beyond to assist me in every possible way. They took the time to help me figure everything out and made sure the return was possible. What had already been a stressful and frustrating situation became so much easier because of their patience, professionalism, and excellent customer service. I truly appreciate all of their help. It is not often that you come across people who are willing to go the extra mile for a customer. I highly recommend this UPS Store in Whittier and will definitely return whenever I need shipping services. Thank you for making a difficult return process so much easier!

I had the best customer service here. His name is Rene. So patient and so knowledgeable. Thanks…read moreRene!

I never thought I would review a post office…read more.. A worker there had a great attitude, very attentive & kept the line moving. All in great spirit! I have never witnessed this type of service at any post office. This guy had positive energy! Ready to work & help everyone there! I appreciate everyone who takes pride in giving the best customer service. This is a MUST in any type of business. Good attitude!! Great job! Keep up the positive energy!

If you need to apply for a passport here, DONT DO IT!…read more I applied here over a month ago with the necessary documents (Social Security, School ID and State ID), the lady doing my application ONLY took my State ID and because of that it has delayed my passport and now I have to take time out of my own time to send in documents I had prepared to begin with, just because she couldn't do her job correctly.

went here for my first time to drop off a package, and the gal behind the counter was…read moreknowledgeable, and helped me out. excellent customer service. highly recommend for peeps to mail/ship at this po. wishing u all the best.

This is the best US post office in the world and way better than that bullshit one on Beach…read moreBoulevard whether food is nonsense. But here on East Palma they understand the tenants of neither snow nor rain nor gloom of night she'll say these couriers from swift completion of their appointed round and go see Chad for smiles.

This is my local post office. I live near here…read more The staff that work here are my "friends". Each of them are kind and nice to their "guests". I know that they don't always get treated well and I see it each time I come here. Some of their guests...if that's what you want to call them, can be rude, in a rush, short tempered. You get me! And they keep their composure and posture, no matter what they are dealing with. It feels like people forget that they are employees working at a job, the way that some people treat them. And I don't like it. When I come, the person that usually helps me. Because they are always working here is, LORRAINE. i call her my Postal Angel. She's so kind. She is helpful if you're going through any. Situations with your mail needing to forward mail, stop mail, hold mail, change your mailbox key, if you live in a community where you have a lot of mailboxes. I see the way she interacts with the community because I always pay attention to the "experience" wherever I go... restaurants, coffee and tea spots, at businesses in general. I am a people watcher. I'm an observer, and that's why I'm doing a review of the Post Office. I know we're quick to complain to the top and want to speak to management for the bad stuff... I think we should also praise people for the good stuff. So before I drive out of the parking lot right now, because i'm mailing another box for my baby sister that lives in the east coast, I wanted to give this shout out to Lorraine, and all of the employees that work at this post office. It's a blessing to stop by here when i'm running errands. How about everybody be nice to your Post Office employees? And to your mail service people, when they bring your mail. Do you know how hot it is outside? Do you know how many dogs chase them? Do you know what it feels like to carry around those bags? Let's be grateful for the jobs we have and for the people that serve us every day, even if it's their job and they get paid for it doesn't matter. We should still have good manners and appreciate people when they do special services for us.

By far one of the worst experiences thus far at any post office Lorain must have been on lunch when…read morewe arrived. We waited over 30 minutes to submit our passport for my kid. When she arrived she said next. Asked if we had an appointment and when we said no she said wait and give me a second. I have appointment and they are a priority over you. She then proceeds to help out the regular line. So much for appointment! The service was horrible as Lorain was extremely rude. How can you say I have appointments and they are a priority then proceed to help the regular line. Worst experience ever. Take your passport services to a different post office. The service here sucks Royaly

This place is wonderful and very helpful. I was very happy to find it because it's kind of hidden.read more

I had to do a return and really wasn't prepared. I had the items in a see through bag it came in…read moreand the returned label in hand. Anthony offered to pack and label the bag for me. Made my day! THANK YOU!

I should have written this a long time ago. I had a box with Reed for years and years before I…read moremoved to Texas. Reed is awesome. If you ever need any assitance with shipping or a mail box, copying and so much more, go see Reed. Keep your money in Whittier and support small businesses.

The guy who owns this place rocks. I first stopped by to buy a roll of packing tape since my sister…read moretold me the it was only $1 (unlike the $3 that the US Post Office charges). I was shipping a laptop via USPS--I planned on getting the tape and packing it at home. The owner asked if I only needed the tape to ship the laptop, which I happened to have on me that day. I said yes, and he went to a storage room to find a box that would fit my computer, then packed IT FOR ME, and told me that there was no need for me to buy the tape. I offered to give him money for helping me out, but he declined and said it was no problem. He even told me that for the weight of the item, it would be cheaper to go down the street and ship it at the post office. The owner's a quality person. This kind of customer service is hard to come by, so definitely go if you need to ship, copy, or fax something.