This is the best post office I've frequented in Illinois. The staff is consistently FRIENDLY! They…read moreare kind, courteous and SMILE! This post office is a gem. Kudos to everyone who works here, I wish the government wasn't cutting your staff, hours, and resources to continue to the excellent work you do here.

I don't go to the nearby Willing Post Office. It's clean, and all the employees welcome me kindly…read moreand warmly. They say and do things to make me feel close to them like a neighbor. It's smaller than Willing, but it's more friendly and comfortable than any other post office. It's a strange post office that never stops. I've lived in Northbrook for 15 years. No post office has had this atmosphere. Every time I go to this post office, I feel happy. Thank you ~!!! 나는 더 가까이 있는 윌링 우체국을 가지 않는다. 이곳은 깨끗하고 모든 고용인들이 친절하고 따듯하게 맞아 준다. 이웃처럼 가깝게 느껴지게 말과 행동을 한다.

I've never had a problem here.... but ..... EH…read more It's always busy. There's always a line. And the employees are never friendly. The Post Office has such a bad reputation for employees being miserable, you'd think they'd be trying to change that! But nope. The Good: they have a 24-hour lobby where you can pack and send packages. Also good, is that their Main office with staff has fairly decent hours. Better than others, i believe. For example on Saturday they're open till 3pm, which is fabulous.

SO BAD EXPERIENCE!!!!! I came with my 2 minors (3 weeks old…read moreand 4 years old) for my scheduled in advance appointment at 9:00. I've been in the office at 8:40 am and waited until my time. Employee (Shanice) took another customer for passport WITHOUT APPOINTMENT. At 9:00 I asked that I need to be served as it is my time already and she asked to wait. Wait for what!?? I called to customer service and they told me there are 2 days walking in the week (Tuesday and Wednesday) and today is THURSDAY!!!! I should have read all negative reviews before to make an appointment in this location! Poor, not professional and UNFAIR experience!

the man there are SOOOO RUDEEE!!!!! But there is one lady…read morethat is so nice Customer service was terrible

Came In to ask for a stop mail form and this jerk name Paul came out without saying anything all…read morevery uptight unfriendly unprofessional, you name it that's all the above, He gave me a form and I ask for a pen, and this jerk stated that that's my responsibility to have a pen, are you kidding me ? I know they might be short staff, but don put anyone like PAUL, with no personality, no proper training in customer service in dealing with the paying customers who pays the P.O . Place PAUL in custodial service, where he deals with garbage, and far away from contact with customers!

Sitting in my neighborhood mailbox for two days until I checked my mail instead of delivering the…read morepackage to my door.

Have not received mail listed in informed delivery for over 2 weeks…read more Includes credit card bill and birthday cards. The late charge is going to be huge on the bill. They have also lost outgoing mail - which also caused late charges. And unhelpful if you go in looking for answers. The postmaster is never in or so they say.

I went out of town for 2 weeks in Jan. '26, and put a hold on my mail. When I returned, I was…read moretold there was nothing to pick up (not even junk-mail, which seemed highly unusual). On March 5, '26, I received a bundle of mail (held together by a rubber-band). This mail was postmarked Jan., and included several bills that I was subsequently charged a late fee on. When I spoke with the head of the A.H. post office (Euclid Ave.), she offered no apology, but said she would look into it and call me back. I've yet to receive a call back. The fact that I receive other peoples' mail (way too often), is bad enough, but misplacing my mail from Jan., and suddenly delivering it in March w/o explanation, is inexcusable. The postal service from this location is beyond poor, and seems to be getting increasingly worse over time!

I felt like racists to me, I regretted it for an hour and in the end I found out that they can't…read morehelp me in any way

This applies more to the parent company UPS but since they don't put their shipping centers on yelp…read moreI have no choice but to post here. UPS many times misdelivers to wrong address then I have to go hunt it down. Also sometimes reports as delivered when it was not actually delivered yet. Finally today they delivered a mangled package to the wrong address. Either they accepted a mangled package, which they should never do, or they mangled it after receipt and delivered the mangled package, which they should never do.

If I could I would be leaving 0 star for this location. Not professional at all does not know how…read moreto talk to customer. Holding my next day delivery package for almost 10 days and after coming for a pick up do not releasing. Owner Utsav Desai should train the staff

So bad. The office lady provided wrong information on purpose. Experience is really frustrated and…read moreconfusing.

USPS provides amazing value. I needed to send some envelops with two to three day delivery. UPS was…read moregoing to charged my wife twice what USPS would charge, and when I needed to return the signed versions UPS was three times at much $92 UPS vs $35 for USPS - and delivered a day earlier! I rarely see these kinds of savings but here is one - use it!

I don't truly understand; when you enter into employment with the United States Postal Service, do…read morethey simply suck out your soul during orientation, or is it a gradual process? Particularly for the people who work in the branches (postal delivery folks are fine), because it seems like at literally every post office people are just jerks. Every time they're monotone and completely disinterested in what they're doing. I worked in retail several years and of course it can be boring but I also said hello and tried to be cheerful to every person that I helped, and I just can't understand the attitude of practically shooting death rays at someone with the audacity to visit your workplace and need your assistance. But I came here to mail three cards, two to international addresses, and told the woman I needed stamps for them. I don't remember what question she asked but it was a good thing I specified that there were two international because she almost sold me three standard stamps. Then she kinda tossed them back to me and pointed me to where the drop slot was. OK, thanks.

I was going to raise my rating (1) since my last review since the rude primary counter person has…read moreretired and new counter people are much more professional and friendly. However, this week I had another disappointment. I filed a Hold Mail card for the period May 14-18. Card was handed to counter person on May 11. My mail was delivered every single day!!!!! Thank goodness a neighbor checked each day. This on top of several missed delivery days in February and March. Informed Delivery lets me know what's late or missing. This post office needs better management or it should be closed.

This is the best USPS location I've visited. Octavia is wonderful--extremely patient and always…read moregoes above and beyond. Everything is handled quickly and correctly. Octavia is the best!!

They just send your package to another hub and worry about it when it comes back. They are…read moredestroying themselves. Everything is taking 3 times longer to receive.