I went out of town for 2 weeks in Jan. '26, and put a hold on my mail. When I returned, I was…read moretold there was nothing to pick up (not even junk-mail, which seemed highly unusual). On March 5, '26, I received a bundle of mail (held together by a rubber-band). This mail was postmarked Jan., and included several bills that I was subsequently charged a late fee on. When I spoke with the head of the A.H. post office (Euclid Ave.), she offered no apology, but said she would look into it and call me back. I've yet to receive a call back. The fact that I receive other peoples' mail (way too often), is bad enough, but misplacing my mail from Jan., and suddenly delivering it in March w/o explanation, is inexcusable. The postal service from this location is beyond poor, and seems to be getting increasingly worse over time!

I felt like racists to me, I regretted it for an hour and in the end I found out that they can't…read morehelp me in any way

This USPO location in Schaumburg (behind Capital Grille) is a shining example of how a post office…read moreSHOULD work! Compared to the one on Schaumburg Rd. where every employee there is miserable and spreads the same misery to all the customers. It's a night and day difference. My recommendation is for you to drive the extra mile and go to this location for service. Yes, there was a little wait but the service is exceptional. I'll be going there for my postal needs from now on!

My recent visit was to drop off my tax checks. No line and quick service. Everything was clean and…read moremaintained. It was a really painless post office visit - which was awesome!

2026 update: changing from 1 to 4 stars, they seem to have improved on everything. Usps oftentimes…read morehas the best pricing for small items Update: This place has gotten slooww and they keep one lane open which causes such a delay. Dont have a problem with the employees themselves Original review: I've only been here once after a long time, and the biggest problem is the speed, they're too slow even when it's not so busy. The employees were nice but didn't look like they wanted to be there in general.

We've been going to this post office for more years than I care to share. It's small, but has most…read moreof the services a larger post office does. So, you can by postal supplies, mail all types of mail handled by the post office, apply for passports, etc. Although it's small it does most everything you would need. I've always found the employees to be quick and pleasant to work with. The only issue is it really needs a facelift - it looks and feels old and could use some updating. That's a good reason to drop them one star, but I don't understand how it could rate less than that. I also read through some of the negative reviews and can say I've never experienced the challenges some mention. If I ever do, I think I would update the review to include feedback.

Great experience! Workers are always kind and it's clean and easy. Very convenient that the self…read moreservice is open 24/7.

If you open at a certain time-- be open. If you close at a certain time- close at that time…read more Rude personnel. Perhaps if Job security was an issue personnel would understand the assignment better. Easy enough to find another post office... the inconvenience of a diff location worth not having to deal with "it's just a job" staff.

If there was less than a 1 star I would give it. A postal money order was sent to me. They would…read morenot let me cash it even though it was endorsed with id. Looked dumbfounded that there was a money order or how to cash it. Rude - asking me why I didn't use the Schaumburg post office instead of theirs. What business is it of yours where I go? Three people behind the counter only 1 working. The US postal service needs to be privatized.

Lost my packages 2 times people are stealing don't come here. I asked what happened and they…read moredidn't have any replies...can't reprint nothing or do anything for you.

This is the best post office I've frequented in Illinois. The staff is consistently FRIENDLY! They…read moreare kind, courteous and SMILE! This post office is a gem. Kudos to everyone who works here, I wish the government wasn't cutting your staff, hours, and resources to continue to the excellent work you do here.

I don't go to the nearby Willing Post Office. It's clean, and all the employees welcome me kindly…read moreand warmly. They say and do things to make me feel close to them like a neighbor. It's smaller than Willing, but it's more friendly and comfortable than any other post office. It's a strange post office that never stops. I've lived in Northbrook for 15 years. No post office has had this atmosphere. Every time I go to this post office, I feel happy. Thank you ~!!! 나는 더 가까이 있는 윌링 우체국을 가지 않는다. 이곳은 깨끗하고 모든 고용인들이 친절하고 따듯하게 맞아 준다. 이웃처럼 가깝게 느껴지게 말과 행동을 한다.

the man there are SOOOO RUDEEE!!!!! But there is one lady…read morethat is so nice Customer service was terrible

This is the third time this post office has closed early, which is unacceptable. Today, I was not…read moreallowed to enter the building, even though it was still within posted business hours. A man stood at the door blocking entry, claiming to be an employee but not in uniform, which was unprofessional. The manager was extremely rude and closed the office 20 minutes early. She took my packages, told me to place them in the bin, and would not let me inside. As a result, none of my three packages were scanned, I was not given a receipt, and there is no tracking update in the system. This location has repeatedly failed to meet basic service standards.

Absolutely, positively the worst. I have "informed delivery" and have had several very important…read moredocuments show scanned and then never delivered ... ever - just lost. I've also received delivery attempts failed notices for very important medication that says the delivery attempt was made while I was sitting on the couch 5' from the door ... nobody ever attempted to deliver my medication. Additionally they said they left a call tag on my door needed to pick up my medication ... there was no call tag. Sorry if you work there, but service sucks.

We are in the industrial park, many days we get no mail, sometimes they try to deliver at 7pm, to a…read morebusiness, ridiculous, many, many items have been lost in the mail, we have often times received other businesses mail, had to go to direct deposit for our checks since so many were being lost, items that I have mailed to the same address for years suddenly come back as undeliverable, if possible I would give 0 stars

Great service- very fast and friendly employees The men who…read morehelped me out today was taking care of few people at the same time - he was great! Thank you for the good work!

Avoid this location at all costs…read more I brought in multiple packages containing electronics worth $1,500-$2,500, totaling around 57 lbs. The owner, James Hibbs, treated both me and my property with complete disrespect from the moment I walked in--no greeting, just commands and a hostile, condescending tone. While I was making multiple trips with heavy boxes, he stood there and watched without offering even basic help. When I placed two packages on the front desk scale, he snapped, pointed to another scale right in front of him, and said, "That's the wrong scale. I told you to put them on this one." Moments later, instead of placing them on the scale he had just insisted on, he took both packages--together weighing roughly 25-30 lbs--and dropped them from waist height onto the floor, stacked on top of each other. The impact caused a loud thump due to the weight. Not the scale--the floor. When I called him out, he falsely claimed he was handling them the same way I did and said he "didn't care." Another customer nearby witnessed this interaction and even commented that this kind of behavior at this location is "normal." At that point, I told him I no longer trusted him with my packages and that I would be taking my business elsewhere. After bringing some items back to my car, I returned to the store to retrieve the remaining packages. That's when I noticed that one of the boxes had been tampered with--the tape on the bottom had been cut open. I had personally double-taped all of my packages before arriving, and that damage was not present beforehand. Fortunately, I had been carrying the boxes horizontally--otherwise the contents could have fallen out. When I told him this should be on camera, he claimed there are no cameras in the store. I asked the nearby customer if they had witnessed the earlier interaction, and they confirmed they had. The entire situation was unacceptable and humiliating. I ended up going to another UPS location, where a manager told me they were not surprised and had heard numerous complaints about this store. This incident has been reported to the Mount Prospect Police Department. If you believe your items have been tampered with at this location, report it immediately. Between my experience and the consistent pattern of similar reviews, it's clear this isn't an isolated incident--it's how this place operates. If you value your property or basic respect, go somewhere else.

I honestly don't love going to fedex. I've had so many issues with their shipping in the past but…read moresometimes I have to go here for some business stuff. I come up this location a few times and haven't had any issues with the staff. I went in today and there was absolutely no one in the store besides two employees. A man and woman. Neither said hi nor acknowledged me. The both were towards the back of the store behind the counter and just stared at me. Finally the woman just walked into the back and seemed to have an attitude with me even being there. Mind you, it's a good half an hour before they close, not like I was coming in as they were locking the doors. I just needed them to scan something and drop it off. I really can't believe even a greeting is like pulling teeth these days. Can't handle the rudeness.

This place was fantastic. In the week prior to my mother's funeral I visited two other locations…read moreand the service was nothing to review. Here, I was treated with great courtesy and considerable empathy for the given situation. Specifically, this dude Jose helped me out and was fantastic. After my friend noticed an error I made, they reprinted the corrected material speedy and with kindness. I don't want FedEx to send me a sympathy card, what I needed was thoughtful, efficient, and responsive service. They far exceeded my minimum expectations.