After having two big pot holes in the driveways, they finally fixed them. Front is weed city with…read morescrubs that look third world along with a dead tree on the north side of the property! Facility is generally clean. I constantly get somebody else's Mail who has a PO Box two numbers from mine. Constantly!! They usually have one or two people at the front desk, so showing up at the wrong time can mean one heck of a wait. This is fairly sad as I can remember when they built this post office new.

Look, the USPS as a whole is inconsistent for a whole variety of reasons, but none of those reasons…read moreare this locations fault. Jolene specifically is an amazing woman and is always super kind and helpful. Over the busy holidays I had two letters get lost and appearantly they ended up at this location, and Jolene was a huge life saver!! She was able to find both of them and sent a call saying they could be picked up!! The lines can be long sometimes but they always are moving pretty quickly. Parkings easy enough to get in and out of and theres multiple neighborhood signs helping you find the post office. I prefer this location over the Santa clara post office.

Rude, don't answer the phone and it's impossible to speak to anyone. What would improve the post…read moreoffice would be to have it well managed by someone not in the trump administration

Service was very helpful, speedy, and responsive. They were able to help solve my problem and find…read moremy package quickly.

The Willamette Street post office has really great staff - friendly and efficient. What more can we…read moreask?

I live in a townhouse community and I use a walker. Our boxes are located in an area which my…read morewalker can't accommodate and I have fallen numerous times. The postal service has not been helpful in finding an alternative way for me to get my mail. A new box has been planned in 3+ months

Pleasant and helpful are a few words that come to mind plus 24 hour kiosk make this a perfect post…read moreoffice

I live in a complex where the mailboxes are centralized in one accessible to all mail room with…read morelocking mailboxes. When there is a package, another key to a larger mailbox on site is supposed to be left in the mailbox. I've been keeping track. Of my last twenty-five packages, fifteen have either not been in my mailbox when the US PO tracking system shows they have already been delivered. Many packages, or the key to the larger mailbox, mysteriously show up in my mailbox days later. Some never do! Complaints to the River Road Post Office in Eugene, Oregon are treated rather breezily and not taken seriously. PLEASE EXPLAIN TO ME WHY THEIR BAND OF IDIOTS CAN'T SIMPLY GET THE PACKAGE OR A KEY IN THE RIGHT MAILBOX? THERE ARE ABOUT FIFTY BOXES, ALL CLEARLY NUMBERED AND REACHABLE. DO NOT BLAME THE CORONA VIRUS. THIS HAS BEEN GOING ON FOR THE THREE YEARS I'VE LIVED HERE. COMPLAINTS DO NOT RESULT IN BETTER SERVICE.

Terrible. Lost my package internally. Then it was found smashed up…read more.. UPS is the only reliable to a degree. Pay extra if it's worth anything to you.

Clerks are good & are so helpful. Especially during high peak hours. Please remember post office is…read morenow in peak & political season.

Eric was super helpful! I had to print a return label and a box for shipping and was able to do it…read morethere! I also made copies of old photos for my family with Eric's help. I like supporting a small local business

10/10!!!! I went to fedex first to try and print a document on a custom size and type of paper…read more(11x14, on marker/vellum) but they wouldnt do it/ don't want to try. Maria knew exactly what to do and how to do it and wasn't afraid to give it a shot! Couldn't have done it without her

I have been shipping with these guys for years. Always very helpful. Not sure what Haley Joe H is…read moretalking about, she should go back to Texas.

I give these guys five stars they keep the place really nice, super friendly and helpful. Not like…read moregoing to the post office for sure which can be unpleasant I would recommend anybody use their services.

The worst customer service I've ever experienced. Had to come back multiple times for something…read morethat should have easily been solved by the workers if they didn't prove to be so incapable. Since when does a post office require a customer to purchase tape to simply close a package??? If you absolutely have to come here expect below average in every aspect.

First I would like to say that I expect the post office to be slow seeing as there is usually a lot…read moreof people and a lot of mail going in and out. Second in my experience the post office has always seemed to be understaffed. With that being said, my experience with this post office was not a good one. I wasn't in line for very long when I got to the window to speak with a lady about picking up a package. (mind you I called almost 2 hours before hand to double check they had my package seeing as it was sent to my old address and marked as couldn't be delivered. The lady I spoke with on the phone said they had it and it would be put on hold for me to pick up at anytime) I gave the lady at the window my old address since that is what it was under. Less than a minute after she walked away she comes back and says she cant find it. Immediately I was a little frustrated one, because she didn't look for very long; second, because my package was missing after someone said it was already there. I asked if I gave her my tracking number if she would be able to see where it was placed, she came back with "ma'am I already told you I can't find it." I was then at that point very irritated. my package was now missing and this lady is getting snappy with me and refusing to look anywhere else or ask for help. I left and tried calling to see if I could get a hold of the lady I had spoken with earlier.(I called 8 times before someone answered the call) I unfortunately ended up getting the same lady I had just spoken with at the window. She then began raising her voice at me stating she cant find it and there is nothing she can do. ( im sure she can ask someone else, or search it another way but is refusing) This package was for my mother and she didn't know I had called or went in earlier and called to check on it and see the status. My mother ended up with a lady (whom I can only assume was the same lady I've been dealing with) who proceeded to yell at her and say she cant find it that she wasn't going to help anymore, my mother asked her not to yell since she herself wasn't yelling and the lady continued yelling and hung up on my mother. I am very frustrated seeing as my package shows it is available for pickup at the post office, but no one can seem to find it. I am very angry that this lady I have been dealing with, not only has been rude to me but then proceeded to yell at my mother whom had no idea why this lady was so pissed off. I know that others have had great experiences with this post office, I on the other hand have not.

Seems like every time I go in the ups store in Santa Clara (Eugene OR) I waste my time. I guess…read moreI'm just unlucky catching everyone on their first day. The woman there just stared at me for 10 seconds after I asked a question. Lay off the drugs people.

Might be small, hole in the wall kind of a store but they can do a lot here. I mainly use their…read moreshipping services, but no matter if I am just dropping off an amazon return or having to ship & pay for something myself, they are always super efficient and kind. I've rarely had to wait and not usually for very long if I do (that's not to say that they don't have busy times!). They have a lot of other services here that I can't review as I haven't used them. But I appreciate their helpful and nice staff, it makes the errand that much more pleasant. I saw another person's review that said the parking is a pain, and while I agree, I wouldn't mark this store down for that, the shared parking lot with 25 other stores is not under their control.

Very friendly and professional staff. I made a move from Southern California to Eugene and needed a…read morepostal box for mail forwarding. I couldn't be happier with how awesome the entire staff is and how amazingly well they treat this newcomer to Oregon. 5-star service for sure.

So you pay to ship a package. Then this place charges you a extra $10 to pick it up from them. I…read morewould say ship to or from anywhere but this crook No mention of "extra" charge prior to shipping