They're always fast, efficient and have a smile on their faces!! This one I love but Long Beach Ny…read moretoo!!!

Very rude employees, ignoring me and talking over me to other employees, and general nasty demeanor.read more

5/5 ShipNYC…read moreabsolutely crushed it for me. I needed a couple of custom 3D-printed camera parts, and not only did they nail the design, the parts came out perfect--tight tolerances, clean finish, and they fit my gear like factory originals. What really stood out, though, was the way they treated me. Everyone I interacted with was genuinely kind, super patient, and clearly knew their stuff. They made sure I got exactly what I needed, and didn't try to upsell me on anything. On top of that, their pricing was refreshingly reasonable--way more budget-friendly than I expected for custom work. If you need 3D printing done right, and you want to deal with people who are both talented and actually pleasant to work with, ShipNYC is the move. Highly recommended.

Rich and his team went above and beyond for my printing needs, so I would highly recommend anyone…read moreto use this company! I found ShipNYC to print the addresses on my save the dates and was met with complete professionalism, great communication and excellent service from beginning to end. They printed within a day and gave me complimentary shipping, as I live an hour away. The font was perfect, straight and exactly what I was hoping for!

I have a small hobby business run from home, as well as a remote consulting practice. These require…read moreme to visit this store at least several times a week, on average, In doing so, I have found the three guys that run this place to exhibit, at least in my view, the ultimate in customer service. Pat, the guy that manages the store and also routinely mans the front counter, is always very upbeat and I find, extremely customer friendly. He is always willing to help those that don't understand the shipping process. There are many repeat customers that are used to bringing in different types of online sales returns, but also those that have not been there before or often and are not aware of what's involved in packing and shipping properly. Pat is always willing to help, and in that way can be very informative as well. He has in the past made labeling suggestions to me that have been very helpful. He is also the location's notary, and is quite adept at streamlining and explaining what's involved and how it works, for those coming in for that, that are unfamiliar. I find at times, in an effort to better serve their customers, when the place gets a longer line, Pat can pick up speed to look to get customers out quicker. Damian, is the epitome of calm, and exudes customer service. He will routinely go out of his way to help people, and seems to have the ability to remain calm and relaxed, no matter what is thrown at him. Quite often I have seen people come to the counter, and after waiting on line, find they can still not locate their shipping label in their phone. Despite the mounting line, where he could just as easily tell the customer to come back when they find it, he will routinely ask the person if they might allow him to help, He then, very efficiently finds the missing label, hands them back their phone, with a shipping receipt and sends them on their way. I can't think of any place I patronize where the staff might show that extra effort and courtesy. Another member of their team, Tim, I have found to be the consummate gentleman as well. He is often there late in the day, and encounters people coming in, minutes before closing, While he is cleaning up to end the day, he will stop to assist the consumer and just return to his closing activities, without rushing them. When I had started leaving this post I noticed that the rating was not as flawless as I had expected. I saw that some were not at this level. In scrolling down I found many that were a decade old and before the revision of the location's operations and the change in staff, and even some meaning to critique other UPS Store locations included here. If you have any reason to need any of their services, of which packing and shipping are just part of many, I personally suggest that you visit this location. I truly believe you will be as satisfied as I have been in the manner I have been treated. Just an aside, people have commented on the difference in pricing between the UPS website and the store counter, as well as the cost of boxes and materials. Many are not aware, each UPS Store is individually owned and incurs its own overhead and payroll costs, hence there are two distinct pricing structures set by UPS. Any consumer is able to print out their own UPS label online, even set up their own UPS account in minutes, afix the label to their own box, and drop it off at the store with no charge for the drop-off, as I do myself.

This is not the first time I have been to this store and every time I have come here they have been…read moregreat. Always are friendly and up to this point there has never been a problem. This is my goto ups store.

Great local location for all your shipping needs…read more Ships with multiple vendors FedEx, DHL, UPS even USPS, so if you rather not wait on the pkg line at the P.O. this should be your spot to pop in and out quickly. Customer service always smiles and truly aids to give you all your options. Super reliable as all our packages have gone out when described and arrived when predicted.

Friendly people, great service, everything I was hoping for! I was in and out. Definitely recommend.read more

FedEx is an absolute disgrace…read more We paid $75 for overnight shipping from East Meadow, NY to Clearwater, FL. The package was supposed to arrive Saturday. It didn't. When we called, we were told FedEx's system "mistakenly" scheduled it for Monday. Their error--and they refused to fix it. On Monday, it got worse. They couldn't even locate the package and told me I would have to go pick it up. No one could tell me where it actually was. I was sent from one FedEx location to another, wasting hours, with each location acknowledging the mistake but unable to resolve it. The only reason I even got the package was because someone finally located it at 7 PM the night before I was leaving--making the overnight service we paid for completely meaningless. The local employees were the only bright spot--they tried. The company itself is a failure. Then customer support. I was told to call for a refund due to their failure. Instead, I was passed around repeatedly until I reached someone named Claudia, who gave contradictory information, made things up as she went along, and ultimately refused to issue a credit despite the obvious failure to provide the service we paid for. FedEx lost the package, failed to deliver overnight, forced me to track it down myself, and then refused to take responsibility. This is not a delivery company you can rely on.

i hate fed ex with a passion! this is the only delivery company that can never deliver my package…read moreto my house.... but yet i see fed ex in my complex! how the hell you can't find me apartment when it's my delivery but all those who live in my complex you find them? and i'm convinced thy drivers don't read the packages! it clearly states apt b16 but yet they deliver it down the block to a whole house! thank god i have the young ladies number to text and let her know my package is at her house. i shouldn't have to go through this for a delivery. i tell you if i'm able to find out what company is doing the delivery and it's fed ex.....i immediately cancel the order!

Absolutely horrible. DO NOT USE. I'm a professional packer…read moreand after several emails with me providing photos, and their assurances that the sculpture would be packaged correctly, it arrived with inadequate support and was damaged. AND charged me triple what it should have been, but honestly, I didn't care about the price as much as receiving the item safely

Navis Pack and Ship in MD Most important is Navis Pack and…read moreShip MD web site DOES NOT PROVIDE FOR CUSTOMER FEEDBACK. Navis "cherrypicks" only those that are favorable. That harms potential customers that seek a full scan of feedbacks of various levels from Poor to Great. It speaks importantly to its lack of integrity. If they are not honest with disclosing feedback, they aren't honest. Navis website: "... will provide you with personalized service and attention including updates and tracking information about your shipment... Navis failed to initially inform me: "Our trucks handle pickups and deliveries within Navis website disclosure: We will create the right custom packing and shipping solution for Delaware, Maryland and Virginia... we use third-party carriers for out-of-state deliveries." My delivery was in CA. Navis does not track third-party shipments by their website commitment. Rather, Navis provided a "tracking site" for the third-party carrier. Per the third-party carrier status, the shipment left Navis on September 16, 2025, and on the following day, September 17, 2025, it arrived in CA at 2:07 a.m. September 18, 2025: Hayward, [CA - in storage] September 19, 2025: Hayward " September 20, 2025: Hayward " September 21, 2025: Hayward " September 22, 2025: Hayward " September 23, 2025: Hayward " September 24, 2025: Shipment delivered. Navis failed in a substantial manner to produce what it committed: "We'll create the right custom packing and shipping solution for your items; and just so you have peace of mind, we will provide you with personalized service and attention including updates and tracking information about your shipment." Beau Chapman

The man that works at the post office is so so kind and brightens up the post office atmosphere. I…read morethink his name is Patrick. And they make shipping so easy!

This older large woman was very mean and rude when I came with my husband and asked a simple…read morequestion . If you don't appreciate your job you should quit and find a new one lady .

This was one of my best experiences. I forgot the 2 ladies names that elevated my entire…read moreexperience. As soon as I entered the tone of the visit was set with a huge welcome and smile. Everyone at this location radiated positivity and I gave it right back. I travel from Brooklyn and travel to different areas daily and this one made me feel so at home. I created 3 labels and assembled packages to go out using the QR label feature . The manager was able to find my fed ex account and print out training materials for me to onboard my new hire. I overheard their customer service with other clients and they went above and beyond even when the client wasn't the most polite. The value I received here was priceless!

Hey Staples, I don't what or who you use for training your employees but you should make it…read moreavailable to all stores. I've never been disappointed with the service and help I've needed when I use your stores. And I mean all over the country. I'm not the brightest bulb in the box when it comes to my cell phone or computer but I've always been helped till my task at hand was completed. A great big "Thanks " to you all who have helped me. A special shout out to "Claudia" at the Massapequa store on sunrise highway. She's helped me numerous times. Again, thanks and I certainly will be back, Jim Nolan

Yesterday I had to go into Staples to print out some unique gift ideas and Ethan at the massapequa,…read moreNew York store. Was there on Father's Day doing the job of six people never lost his composure always had a smile and w stone there left feeling they got the personalized service that one would hope to get when doing a project like that. These are the type of kids you need to reward with raises and promotions. He had that entire copy center on lockdown with seven different Father's Day projects going and got them all done correctly with patience and worked with the customers. This is truly an unusual site these days as kids have kind of lost that work ethic, drive and sense of urgency. It's nice and refreshing to see someone who actually takes pride in their job and kills it