I often go to this post office location to send mail, I've used the self service kiosk, used the counter, it's funny to me how there will be a huge line and no one using the kiosk and in and out in a matter of seconds to send a couple pieces of mail. Every time I've come here I've had a good experience with the employees, they're always very helpful and knowledgeable. I usually end up talking to Terry, she's very friendly and has always answered my questions with great clarity. I believe the USPS is an amazing service and my hobby is penpalling so I completely rely on it so I hope that me coming in here to bombard their mail bags is okay with them. I've never had an issue navigating their systems, buying stamps, getting envelopes, mailing anything, using the SSK, this location is great. read more

I've truly been having great experiences at this location lately, the attendants are always very helpful and kind to me and always willing to give me what I need to do what I need to do! I think that they've since had new workers since the previous reviews and I really love that the customer service is always A1 here. It makes me want to keep coming back to get my qualities met here. The value is great and anytime I request a service it's met with the fastest expectation. And most importantly, all of the mail that I have sent from this location has gotten to the intended target. read more

Decent post office. Nice and big with a drive thru blue box for quick mailing. The parking lot is large as well; rarely have issues finding a spot. Staff is hit or miss. I've encountered grumpy and friendly staff. Sometimes, it's staffed appropriately, and sometimes, there are long lines. Overall, my number one pick for post offices near my neighborhood. Would recommend. read more

US Post Office - Post Offices Near Me - Vancouver, Washington

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Absolute dogshit. Can't call, can't get help, packages get labeled as delivered and go missing into thin air. Absolutely atrocious.

I came in to grab my mailbox keys . This location is big and was well staffed . The staff helped me understand which mailbox was ours as they had no names ,and also that the mailbox keys are generally the owners responsibility however my leasing company is extremely ridiculous and wouldn't pay for it . I was in and out within ten minutes and have no complaints at all . Lots of parking out front . read more

I don't know how this post office has any stars. Between their self service machines being out of order, the filth and clutter, no supplies, and the worst customer service I have ever had, I definitely would recommend you drive a few more minutes to literally any other post office. They were not understaffed, but beware that they really don't care about you as a customer at all- or their job obviously. Rude, rude, rude read more

Beware of Global Express Guaranteed service: I shipped a package using the Global Express Guaranteed service which offers a money back guarantee if the item is not delivered on time. As it turns out, my grandma's birthday gift did not arrive on time and I began the claims proceedings only to find out that the guarantee did not apply to countries in Europe. This was NOT made known to me before I purchased the service. This was also not pointed out to me after the purchase but during the review of my receipt, I did find a disclaimer at the very BOTTOM of the receipt. This is bait and switch, this is fraud, this is wrong. I am out $111.25 with no recourse. It is a shame that we are stuck with this kind of shameless postal "service" in this country. read more

"We are closing early today so no walking passport service today" while the USPS website and signs say walk ins are available. When I asked more about passports, they rudely told us to leave. Very rude service, do not recommend coming here, and I will not be coming back. read more

Every time I ship a book order and ask for media mail rates, one of the clerks shakes the package and asks if it's really a book. I have told her several times that she is free to open it and check and she immediately gets defensive. Today I was so fed up with her attitude that I requested whoever was in charge and the clerk once again got defensive and did not get the person in charge for me to speak to. This was after once again shaking the package I was shipping. what if it is now damaged? Not her problem I guess. Awful service and a presumption of criminal activity. Zero stars. read more

I would like to note before I start my review that this place is understaffed at the moment and i'm only giving 2 stars as to not bump the average going on BUT I want to give JOHN who was at the Caples location on 2/28 (originally from another location) A HUGE shoutout and 5 STARS for him !personally! for being an amazing kind human being and fixing the issue my brother and i were having immediately and professionally! He stood out above all the other employees by far with his kindness! thank you SO much JOHN read more

Got my passport done here, it was quick and easy Went to the other location they canceled our appointment without any notification. read more

Thank you for leaving spam trash in my mail every week. I absolutely love searching for bills hidden between unevenly sized pages of loose paper strewn about my mailbox. Cause you know, I have absolutely nothing better to do than search for my valid mail through these coupons you force into our mailboxes. All because you want to make a couple cents from that spam company sending these out, called Vericast. read more

US Post Office - Trash left in my mail by the USPS - Post Offices Near Me - Vancouver, Washington

Let me start with saying that although understaffed and maybe sometimes packages get misplaced or even damaged! it's hardly the men and women that make up the staff at this location! I bring packages in every day almost and I assure you that these people are friendly, and work diligently to not just accommodate everyone but to also offer options to save money!! To me they are amazing and definitely not responsible for how many employees are working there or how your package gets delivered. But I promise you this every one of them that I know will gladly help you if your package was damaged or you have an issue. what happened to communication when you have an issue? sometimes these reviews can hurt business or someone putting food on the table for a family! let's try resolution versus keyboard attacks on people, heck you might find out people actually do care and wanna help you as a customer! shouldn't a 1 or 2 star rating be in person addressed before replying to steps that have lasting impacts on people? just saying! Keep up the great work everyone at this location! I appreciate you! Bobby Hobson - read more

The recorded phone service is shit and you can't get any help and Mail gets lost all the time

I had a great experience here. The counter staff were super helpful! I was struggling to tape my priority box shut and they offered to help! How awesome is that?!? read more

This location is dirty, run-down, and is staffed by very indifferent and grumpy employees who don't seem to want to be there. I was given completely incorrect information by the employee who "helped" me, which resulted in me wasting three hours and visiting two additional post offices that I didn't need to. I definitely won't be back. read more

This place has "service" that is worse than Comcast. Try calling the phone number... it rings and then disconnects. We are having constant problems with our mail carrier and feel like we have absolutely no help in resolution. Missing packages are a specialty. Some guy named "Trevor" is zero help so don't bother trying to get something resolved. They mess with our mail in the middle of a pandemic. C'mon. read more

Missed delivery on a package. I hadn't requested them to hold onto it if nobody was home but they did anyways. DIDNT leave a slip with the pickup information, had to find hold location on Amazon. When I get there to pick up my package they say they can't give it to me without the slip they DIDNT leave behind. Go back home to look anyways. Not there. No slip in the mail box or anywhere else. Try to call them to ask for help and nobody would pick up the phone. Automated system was annoying on top of everything else. I've never had issues with USPS before but this was just ridiculous. read more

Haven't been getting my mail since my address change. I've been down there to see what was going on and to give them my new address AGAIN. That was over a month ago. Still not receiving mail. read more

Monday I mailed a card with an special coin inside at the Caples Ave post office in Vancouver. The receiver only received the card with the coin bag still enclosed in the envelope. I handed the card over at the front counter to be hand stamped. I watched the rep stamp the envelope and set it aside. Somewhere from the front counter to the delivery mailbox the coin disappeared. Very disappointed. Not cool at all people. read more

Well, it is a US Postal service building to ship all your goods. The teller I dealt with was sweet and answered all my questions. Parking is good early the day. Would I return, of course. To get mail or to send it. read more

Young girl at the front desk is absolutely disrespectful.. will not be coming back to this location. read more

I have been trying to call this place for days to get some important VA mail with no answer call them it just rings and sounds like someone picks the phone up and just hangs up POS office horrible service needs to just be cleaned out and filled with employees that can do their job. If you go into this office you will not get helped your problem won't get fixed you will just get attitude and a big sigh read more

The Usps is always hiring. Www.Usps.com/careers for those who think they can do a better job

I use this place because it's by my home and I mail out paintings and drawings from here, they lost a $300 sketch and when I tried asking for assistance, (customer lost tracking number) no help at all. It's been over a month and no package arrived or returned, just disappeared. Smh, all other packages no issues, same postage and mailing style. Thanks for losing my art work! Wish I knew where it was. read more

This USPS location seems nice. I arrived at 8:30 thinking it opened at 8am based on hours posted at another website, but they don't open till 9am. There was a short line of people waiting for it to open, but there were two clerks working and it went fast. Overall a smooth experience. I'll be back! read more

US Post Office - Entrance - Post Offices Near Me - Vancouver, Washington

They were fast and friendly, came in to grab a check, and the guy made some work arounds for me to be able to get my mail in that moment.

So, I've been here a couple times now and both have been pretty negative. The service is extremely slow. It always seems like there are employees around but only one person working the counter. This last time I went, a woman needed help spelling things on a form she was filling out and approached me for help. I stood in line while helping her spell. Two customers decided that they would cut me in line since I appeared busy and maybe they thought I was still putting together my package or something. Then, just when I reach the front of the line after standing for a significant amount of time longer than I would have otherwise, the woman who I helped was told to step back into the front of then line. So, of course she steps right in front of me, even though helping her was the reason I was still waiting in line in the first place. Let me tell you, this was truly an effort in patience and gracious behavior. Anyways, it's a convenient location, but I truly dread going here. It's just SO slow. read more

If zero stars was possible, that would be my rating. Worst customer service I have ever received. Our family has had multiple packages delivered to wrong addresses. I've have hundreds of dollars worth of product go missing. With each call to the office, with each in person visit, I never get a response or a call back. Currently, we have a package locked in the mail box, but the key won't open it. The response "we will attempt to find the carrier and let them know". I've had credit cards delivered to other people, luckily with that, the resident that received it, brought it to my door. I've had enough of this bullshit. It's never ending and we are always told, "someone will call you back". read more

We moved to Vancouver in 2019. Since then we have had nothing but issue after issue with our mail. 98661 will not deliver our mail. We go to the location to speak with them and they wouldn't even allow me to finish explaining the situation before talking over us. They are intentionally withholding our mail. We haven't received mail in over a week. My license tabs renewed through the mail never arrived because they refuse to deliver our mail. I had to go to the DMV since the US post office refuses to deliver our mail. They said they mailed them over 2 weeks ago. The DMV is in the same zip code. DMV said they US postal service didn't even return the tabs. They are tossing our mail, keeping, or whatever. They refuse to deliver our mail. They are refusing to deliver to us and won't give us a specific reason. We have our name all over our mailbox. Every time we complain about delivery they give us the run around. Make us fill out a form for the 4th time today. They are withholding our mail, and aren't even returning it to sender!! They are tossing it or something!! Today some male employee came out trying to egg my partner to fighting him!! In the post office!! Seriously, this is the most horrible mail location in the USA. My partner is hispanic and has a hispanic name so they are refusing our mail for racist reasons. Vancouver WA is by far the racist city I have ever lived in. read more

This place is awful! If they would ever answer their phone, I wouldn't have to leave a poor review on yelp for everyone to read. The delivery man doesn't put the mail in my mailbox. Instead, he/she walks it to my front doorstep and leaves it on the ground. Upon my return from work for the day, I have the delight of collecting my personal mail (bills, credit card apps, birthday cards, you get the point) out of my garden, from my neighbor's yard, and down the street. (Thanks for the help, wind.) This isn't a one-time event I'm talking about. This is weekly, if not every other day. Some days I don't see any trace of mail, either in my mailbox or in my yard. I have no idea if it could have been stolen from my doorstep, which isn't but 8 feet from the busy road, or if I simply didn't get the pleasure of having any delivered at all. PLEASE ANSWER THE FREAKING PHONE SO THAT I CAN AT LEAST HOPE TO ONE DAY RECEIVE MY MAIL LIKE A NORMAL HUMAN BEING!!!!! read more

US Post Office - Day 4. I guess gardens are the new mailbox??? - Post Offices Near Me - Vancouver, Washington

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I consider the person working behind the counter when I go to the post office. they are waiting on tons of people that are upset and genuinely not nice. This post office has a great staff, its the people in line that are the pain. Kindness reflects. Cheers! read more

The worst! So slow and it smelled like cigs! (Gag!) I just needed to drop something off, already paid for but slightly over the 13oz to go in a drop box. It took forever. There was one person working a line out the door! read more

I have frequented this particular station for about 5 years, It's close off I-5 and parking is usually adequate enough except sometimes like Christmas or the Friday before a Holiday? Sometimes long lines but same deal always on Fridays! Clerks are usually cheerful and polite except one particular on only one occasion that I can recall? ''Thank You'' read more

You know when you feel slightly dirty after walking into a place? If I can use another post office to do my business, I will do so. Had to go in and submit a passport renewal app. Was expecting a separate office area where the passports are taken care of but they stand in line with regular postal customers. When I got to the counter, I told the gal I was dropping off my passport renewal. She gave me the look of "And.....?". All the post office does is put your documents in a priority envelope and ships it off. The transaction took less than 5 minutes because I filled out my app online and had my check ready to go. I haven't been to the post office in Battle Ground but when I take my wife to get her passport done, we will call ahead to make the appointment. Battle Ground does passports until 1500 daily but this location only does them until 1400. read more

Worst place ever. Made me come back 3 times because they don't know their own information or how to do their job. Instead of fixing it or apologizing they are so rude. Their website doesn't even Work and their booked out of appointments when their only 10 minutes long. read more

This has the most rediculous postal carriers out in my area where I currently live than anywhere else I've ever lived in Vancouver. They have been very rude, when I first moved here, in regard to not having put in a change of address form. There was no form in my mail box to fill out!!!!!! read more

I never got a package which the shipper said was delivered. My mail had been on hold. But what really was poor was that the girl that helped me, Michelle, asked if I could get the tracking number. I did and came back a few minutes later and waited in the line for hold mail where Michelle had helped me. TJ, who had previously handing that line was in the lobby working. Michelle called the next person in the regular line despite knowing I had just been there about the missing package. So, I moved to the regular line. Just then a new customer walks in the door and TJ asks if he can help him. WTF?!? Then TJ gets snippy at me for calling them out on jumping around on who they decide to help. No wonder my package was lost. Flip side is my mailman John is awesome. Just seems like the people here at the post office are lost, confused and arrogant to boot. Use another post office if at all possible! read more

I called the post office after accidentally putting the incorrect zip code on a package being delivered to me. It Was undeliverable and the PO had deemed it to be thrown out. I called explaining the situation. How I screwed up and put wrong zip. I was told basically nothing they could do. She did take down my info to give to her supervisor. About a hour later she called back and told me found it! She and another worker took the time to look for my package in the throw away pile. They went above and beyond. Very happy customer!! Thank Caples PO read more

The absolute worst post office I've ever had to deal with. I've waited 2+ months to get keys for my mail box and have repeatedly been handed the wrong set of keys to my mail box, gone in numerous times after being called for the right set of keys only to be told they don't have them or the person who does have them isn't around to give them to me. Also just because they say they open at 8:30 doesn't actually mean they open at that time. Smh. read more