Great service. Friendly professional and very helpful. This…read moreis my favorite post office

they suck. so slow. it was 3 days without getting delivery. no updates at all. my package was…read more sitting in lakeport and i was 1.5 hours away without the option to pick it up in person. So lame

I was picking up my mail after vacation. Waiting in line when a loud, angry man came in. Michelle…read moreLewis (post master) must've heard the commotion from her office and stepped quickly out de-escalating the situation expertly. Amazing & badass!

Packages always get lost. When I call to find out what's going on. But the local phone number keeps…read moreringing busy. Can't get through.

Every working here is helpful and polite, and very patient, even in some trying situations that my…read morehusband Terry and I have witnessed. There have been times I've thought the workers here really should get hazard pay. We just moved here full time, and love being able to walk to this post office, which is a hub for the town of Lucerne.

Been in Potter Vly 3 years get a lot of packages and these guys always come through. They do close…read morefor an hr for lunch during the day from 11:30 to 12:30 so you need to work around that but great people.

All the staff here at the front counter have been wonderful, kind, patient and helpful!! They…read morehelped me decide what size package I needed and if we can simply send the box that i brought as priority mail (by using the priority mail tape and label). Thank You!!

A smile crosses my face every time I cross the threshold at this wonderful post office. Always…read morekind. Always friendly. Always proactive. For almost 10 years, I've had smooth transactions at this location. There's a reason why I live in Blue Lakes and still commute to Ukiah to ship from here - they're that reliable, even for my most precious and valuable packages. The experience has always been overwhelmingly positive. Every postal worker I've interacted with here has been nice and/or efficient. My favorite employee is the postmaster, Steve. He may come off as a bit firm or intense with his directions, but he has a terrific sense of humor and gets the job done. Sometimes, I go out of my way to go to his station just because seeing Steve brightens my day. Every time I have ever visited this location, I've always observed Steve interacting with other customers - consistently you will hear him greet them by their name, inquiring about one's day, family, or suggesting the best shipping options. Steve truly is a shining example of productivity and the epitome of composure. He's incredibly patient, to the point that he didn't even blink when an irate customer shouted expletives at him for reasons beyond his control. I've seen him handle some of the most horrific, short-fused, verbally abusive, and absolutely crude people. I've witnessed him navigate, diffuse situations, and take control of really tense interactions with class, integrity, and strength - I even gave him the nickname "George Clooney." I can vividly remember how he sat down with a confused elderly couple, explaining and repeating their situation at least five different ways so they could better understand there were solutions to their issues. Or the time he displayed unbelievable patience and compassion as he helped a sweet Grandma struggling to choose between the daffodils or the daisies commemorative postage stamps as she meticulously polished her spectacles...how many people do you know would take the effort and time to do this? Even during busy hours, Steve will do his best to keep the line moving and making every transaction as quick as possible (without rushing or being rude). Even when he looks stressed or burnt out, it's never affected his job performance or his politeness. Customers need to realize that just because the post office closes at 5:30, does not mean that the employees stop working. Also, these employees are not indentured servants. Please don't hunt down the overburdened employee to take your aggravation and frustrations out on. The post office is not the place for entitled, adult-babies to cry about "inadequate service" when you have been waiting for literally three minutes. Some customers appear to have forgotten their manners, especially with those whose job it is to assist them. Please take responsibility for the energy you bring into this space...your behaviors matter. Take a deep breath, watch a couple of tiktoks, check your email, do anything other than use these employees as your personal punching bags. Yes, the lines are often long (the post office has been chronically understaffed and overworked for years) but this post office is like a revolving door, moving customers in and out at a great pace. We need to be compassionate and empathetic to our essential workers. When reading negative reviews, remember that more furious people write reviews than contented customers. All things considered this location provides among the most pleasant post office experiences one can expect. This place and its employees should be an example to all other USPS locations.

Everyone at the Post Office was friendly, efficient, and professional. We are a small town, so they…read moremake you feel part of the whole. Convenient location in the heart of town.

Without explanation, this Post office has been holding two of my packages since November 29, 2024…read more Beverly Hills, MD has been informed of what has happened. In the meantime, they have had to replace these packages because I have not received them. Will I receive the one they say will be here tomorrow (December 16, 2024)? Does someone need a Christmas present for their girlfriend or wife?? I am 65 and permanently disabled. I depend on the services of delivery people. I cannot hop down to the post office because someone doesn't feel like delivering it. I have also had packages thrown halfway down my driveway.

I don't get the bad reviews. They've always been very helpful and personable every time I visit…read more My mailbox is too small for most deliveries, so I pick things up from the PO almost every week. Never a problem. Of about 100 packages I have had sent to me through USPS in the past year, not one has gone missing. I haven't tried any of the other services offered here, but I'm happy with my deliveries.

Well, I'm giving you your first 5 star review for the customer service you provided me today. I…read moretracked my package to your office (it had the wrong zip code) and you took the time to find it and forward it to my zip code. I hope it gets here. You made the effort. Thank you!

Been using Madeline here for almost 10 years. Mail cannot be delivered her to our house so... The…read morebest.

From the owner: Mailbox rentals, Notary, Gifts, Shipping, UPS, Fed Ex overnight, FAX Service 707 928-5054read more

I've stopped in here several times to ship packages and have always had good experiences…read more The staff is friendly and helpful.

Franchise owners take accoutability for nothing . Hidden…read moreservice rees......be careful ask alot of questions before doing business.