Not sure what's going on with post office, we have so many delivery issues from this office…read more We've lived here for three years and have only seen it get worse, Stopped in here Friday to try and pick up a package that said was "incomplete address" The place was not open, some staff could be seen but the door was locked and a hand written note taped to the inside. These guys need help, the place needs to be staffed properly.

Showed up 10 minutes after they opened and all the lights were off and doors were locked. Waited…read morefor another 10 minutes until one of the employees said, "the person with the keys aren't here yet so you all should just find a different post office." Came back later that morning when they finally opened and I overheard the employees in the back laughing and making fun of all of us who were waiting in line. Also, the guy working the front definitely hates his job and it shows. Horrible customer service!

The Good: Friendly service and 2 minutes from the house…read more The Bad: Closed on Saturday for whatever reason, no mail route on my street (even though the next street over does)

The Front desk ladies and amazing at customer service as I said in previous review-that being…read moresaid... The post master leaves something to be desired in the customer service department. A package said delivered on app and clearly it had not been (all my mail goes through them-if was a fraudulent transaction and I need her help to work with pay pal on the issue (a letter stating the tracking # was not one they would except because it did not exist in their system. She refused- she knew it did not arrive because the # would have been undeliverable, but she not only said NO she was very rude...I could not wrap my head around her reluctance in helping a customer prove a package did not arrive when in app it says it was delivered (it was an item worth 28$ it not like it was that big of deal ) but her rude attitude toward me was very unprofessional and made it a big deal. But I will say again all the other ladies in Buckley post office are very kind and helpful. And I have worked with the public so I know a person could have a bad day, but on my worst day I would never treat a customer as horribly as she she did me.

I recently lost a valuable package due to a misdelivery, and despite it being the post office's…read moreerror, they made no real effort to help me recover it. They simply repeated what the scan showed -- "delivered in mailbox" -- even though I never received it. They also told me they couldn't knock on doors to check who might've received the wrong key. That day, only three parcel lockers were open. If my package was misdelivered, one of those boxes would have received my key. If not, then the key was never placed in my mailbox at all. So where did my package actually go? Unfortunately, they closed the case immediately with no real investigation and no follow-up. This experience has left me unable to trust them with my deliveries. And based on previous reviews, this kind of issue has happened to others as well. I cannot recommend this post office for resolving misdelivered packages -- they take no responsibility when things go wrong.

Yet another package delivered to the wrong locked mailbox. I'm beginning to think the person who…read moredelivers them is just stealing because I never see the packages that get mis- delivered, no one returns then to me. I waited 2 and a half months for this package so I am more than a little upset at the either complete ineptitude or outright criminal behavior by this branch.

Great customer service! She helped me and took the time to print. Happy I came to the right place!read more

Great service. I had to mail a package to my son stationed on Japan. AL helped me complete the…read morecustoms form. Thank you AL.

I have been trying to get the key to my mailbox in my Condo complex as well as to find out the the…read moreTower # and box #..this is my home, why is it easier to find this info for my current home in a different county and not at my new home???

Consistently the most inept Post Office I've experienced. The woman who operates this Post Office…read morehas no customer service acumen, and treats every request as if it's a burden to her day. I've had overseas packages that never arrived, letters missing, including everything ever sent by the DOL. The service is so bad, I opened up a PO BOX in Buckley. For the love of the community, the woman needs to be replaced with someone who cares about their job.

Mail could be on time....would be nice if I could get my mail on the day it was delivered but we…read morecan't because they either don't have enough postal carriers, they didn't train their carriers or they don't have them sorted and ready to go into mailboxes. On the last part of the previous comment I know for a fact that the carrier either doesn't have it correctly sorted or gets so frustrated about her/his late delivery that they just shove whoever mail in a box. Been here in my apartment complex for 4 months and a day doesn't go by that I have more mail that belongs to some other apartment then I have of my own.

Post office Manager is not Professional and very Unethical when it comes to her customer service…read moreskills. I have been waiting for a package ( over 30 days lost) that was allegedly to have been sent back to sender due to alleged insufficient address. Six days later it states on the USPS Tracker that it was sent to my address (remember incomplete address) and was handed to an individual. No specifics and no more information. I then reported it got a case number and a few days later the USPS Sumner Post Office Manager tells me it was sent back to the sender. When I asked her why it was allegedly delivered to me she said NO! and hung up on me. When I went to talk to her in person at the post office I asked if she hung up and she said YES! alleging I was rude (NOT TRUE AT ALL) and walked away. I never had a chance to talk to her and she could care less making fall's accusations for her own wrongdoing in character. The employees are nice but must be enduring her Unethical ways and unprofessional behavior in my opinion. This manager should undergo to Customer Service Relations Training and Management Skills to further her career in USPS and the Customer Service she identifies herself as to the community of Sumner WA. Upon talking to other residence in Sumner WA and seeing the reviews it seems this post office is lacking good Customer Service FROM MANAGEMENT. My company and personally myself will not longer use USPS out of Sumner WA and will Seek competitor's for future mailing services with more reliable deliveries and Customer Service from Management. Please be mindful to the USPS Sumner WA I just wanted you to be aware in making your delivery choices.