Not sure what's going on with post office, we have so many delivery issues from this office…read more We've lived here for three years and have only seen it get worse, Stopped in here Friday to try and pick up a package that said was "incomplete address" The place was not open, some staff could be seen but the door was locked and a hand written note taped to the inside. These guys need help, the place needs to be staffed properly.

Showed up 10 minutes after they opened and all the lights were off and doors were locked. Waited…read morefor another 10 minutes until one of the employees said, "the person with the keys aren't here yet so you all should just find a different post office." Came back later that morning when they finally opened and I overheard the employees in the back laughing and making fun of all of us who were waiting in line. Also, the guy working the front definitely hates his job and it shows. Horrible customer service!

The Good: Friendly service and 2 minutes from the house…read more The Bad: Closed on Saturday for whatever reason, no mail route on my street (even though the next street over does)

The Front desk ladies and amazing at customer service as I said in previous review-that being…read moresaid... The post master leaves something to be desired in the customer service department. A package said delivered on app and clearly it had not been (all my mail goes through them-if was a fraudulent transaction and I need her help to work with pay pal on the issue (a letter stating the tracking # was not one they would except because it did not exist in their system. She refused- she knew it did not arrive because the # would have been undeliverable, but she not only said NO she was very rude...I could not wrap my head around her reluctance in helping a customer prove a package did not arrive when in app it says it was delivered (it was an item worth 28$ it not like it was that big of deal ) but her rude attitude toward me was very unprofessional and made it a big deal. But I will say again all the other ladies in Buckley post office are very kind and helpful. And I have worked with the public so I know a person could have a bad day, but on my worst day I would never treat a customer as horribly as she she did me.

As someone who sells items online for extra cash and a P.O. Box customer, I'm here at this post…read moreoffice all the time... at least 3X a week I come in to check my P.O. Box and often sending packages out as well. I understand why many other reviewers are frustrated as a lot of the time I come in the wait times to be helped at the counter are ridiculous and I'll admit in the past I've had postal workers misplace packages of mine and accidentally give me other customers packages which is very concerning but eventually everything gets worked out when that has happened and I haven't had either of those issues lately. I definitely can understand why their lines are so backed up considering they've been short staffed for quite some time which is common in most businesses right now. You'd be lucky to see two people working at the counter and one helping with the package pickup door on a good day but most of the time I've been in the past couple months it's only been one very hardworking lady holding it down and she is the reason I'm writing this review today. Her name is Lisa and I for one really applaud her hard work and dedication! I know she must really be exhausted by the end of the work day since she seems to be doing 90% of the work herself! Weather or not you guys get more workers in to help her soon, I'm telling you she needs a damn raise ASAP !! Being in line with others at the post office I've seen how so many of the other people are in pissy moods as they are very vocal about that but they're not empathetic to the work situation here ... I'd be losing my damn mind if I had to do everything she does with long ass lines. At one point I considered working for USPS as a delivery driver but did lots of research and I can understand why they may not be getting many applications for any of the positions because they're standards are very high... they may give you a day off but even on "days off" now, don't really consider them days off because you're basically on stand by and they can call you any moment and you'd have to go in if you want to keep your job. A lot of us have tough, physically and/or mentally demanding jobs at this time but after researching what it's like for USPS workers I'm extremely grateful for the service job I have. I know it's easier said than done but try to be patient and understanding as workers like Lisa are human beings like you just trying to make it through the work week, working their butt off trying to provide you with the best possible service they can. Take that into consideration next time you're waiting in line instead of making angry faces and whispering (not so softly) to the person next to you in line about how "BS" the wait time or service is.. who knows, you might just get some good karma come your way if you do ;) Love and light x

I recently lost a valuable package due to a misdelivery, and despite it being the post office's…read moreerror, they made no real effort to help me recover it. They simply repeated what the scan showed -- "delivered in mailbox" -- even though I never received it. They also told me they couldn't knock on doors to check who might've received the wrong key. That day, only three parcel lockers were open. If my package was misdelivered, one of those boxes would have received my key. If not, then the key was never placed in my mailbox at all. So where did my package actually go? Unfortunately, they closed the case immediately with no real investigation and no follow-up. This experience has left me unable to trust them with my deliveries. And based on previous reviews, this kind of issue has happened to others as well. I cannot recommend this post office for resolving misdelivered packages -- they take no responsibility when things go wrong.

Great service. I had to mail a package to my son stationed on Japan. AL helped me complete the…read morecustoms form. Thank you AL.

What kind of place does not take cash and then charge you to use your card? They have a big banner…read moresaying that they are an "Authorized UPS shipper", However they don't take returns with barcodes??? On top of it all, the little gal who was working the counter, had a unnecessary attitude. Won't be back and will pray nightly for them to go out of business.

I have been trying to get the key to my mailbox in my Condo complex as well as to find out the the…read moreTower # and box #..this is my home, why is it easier to find this info for my current home in a different county and not at my new home???

Consistently the most inept Post Office I've experienced. The woman who operates this Post Office…read morehas no customer service acumen, and treats every request as if it's a burden to her day. I've had overseas packages that never arrived, letters missing, including everything ever sent by the DOL. The service is so bad, I opened up a PO BOX in Buckley. For the love of the community, the woman needs to be replaced with someone who cares about their job.

Mail could be on time....would be nice if I could get my mail on the day it was delivered but we…read morecan't because they either don't have enough postal carriers, they didn't train their carriers or they don't have them sorted and ready to go into mailboxes. On the last part of the previous comment I know for a fact that the carrier either doesn't have it correctly sorted or gets so frustrated about her/his late delivery that they just shove whoever mail in a box. Been here in my apartment complex for 4 months and a day doesn't go by that I have more mail that belongs to some other apartment then I have of my own.

Post office Manager is not Professional and very Unethical when it comes to her customer service…read moreskills. I have been waiting for a package ( over 30 days lost) that was allegedly to have been sent back to sender due to alleged insufficient address. Six days later it states on the USPS Tracker that it was sent to my address (remember incomplete address) and was handed to an individual. No specifics and no more information. I then reported it got a case number and a few days later the USPS Sumner Post Office Manager tells me it was sent back to the sender. When I asked her why it was allegedly delivered to me she said NO! and hung up on me. When I went to talk to her in person at the post office I asked if she hung up and she said YES! alleging I was rude (NOT TRUE AT ALL) and walked away. I never had a chance to talk to her and she could care less making fall's accusations for her own wrongdoing in character. The employees are nice but must be enduring her Unethical ways and unprofessional behavior in my opinion. This manager should undergo to Customer Service Relations Training and Management Skills to further her career in USPS and the Customer Service she identifies herself as to the community of Sumner WA. Upon talking to other residence in Sumner WA and seeing the reviews it seems this post office is lacking good Customer Service FROM MANAGEMENT. My company and personally myself will not longer use USPS out of Sumner WA and will Seek competitor's for future mailing services with more reliable deliveries and Customer Service from Management. Please be mindful to the USPS Sumner WA I just wanted you to be aware in making your delivery choices.