Always quick and friendly. Such a nice resource to have in Enumclaw! Typically don't associate a…read moreDOL as being a great place but this one is!

I would give a zero if I could. Save yourself a headache and a lot of time by not going to the…read moreEnumclaw DOL!!! The ladies here are rude, incompetent, nasty little attitudes and they don't want to help you with anything....besides that they don't even know how to do their jobs!!! I guess you don't have to have any education or common decency to work there. Horrible experience. Made me want to just leave...unfortunately I have to register my car so now they've wasted months of my time I'll go to another dol...it takes a lot for me to get upset but they were nasty from the very second I walked in the door. No class. No respect for anyone. Disgusting! The owner is rude too. This place should be shut down!

I needed to get my enhanced drivers license since the Real ID deadline is approaching and seems to…read morebe sticking this time. We all hate to go to these places because they are so busy and the people behind the window don't crack a smile. Loved this location very low key and customer service is amazing. I didn't feel stressed here and they were super friendly. This is my go to now to renew or changes to my license if I ever need to do it again!

Went today to apply for an enhanced WDL and had an appointment. Got there early, was checked in…read moreimmediately and was called up right away. The customer service agent was great....this was the best experience I have had in my lifetime with the Washington State Department of Licensing. The agents were helpful and kind.....no idea yet what my photo will look like but this office was awesome! THANK YOU!

What a refreshing experience! I was frustrated after receiving the runaround from my local bank…read morewhen attempting to get a document notarized. Everyone that I talked with was helpful and accommodatiing. It was the worth the $10 fee.

They are close to my home and have been very friendly. Wait time is usually not too bad. I've done…read morebusiness with them for a few years now. I used to have to go to Puyallup but the Bonney Lake location is a lot closer. Thanks for the friendly atmosphere and quick service!

Discovered unexpectedly that my license had expired and I needed to renew my license asap. Decided…read moreto secure an enhanced driver license or Real ID. Every day at 8:20 AM the Redmond location releases same day appointments, I was lucky enough to get one of those. FYI every Friday at 4 PM they release appointments for the following week. Otherwise you're looking at booking out a month in advance. I was able to register and secure an appointment very quickly online -- although I will say that the website did not have EDL as one of its first options, which I think it should give the importance of that license now. I had to use the search bar to find it and only then did it pull up. It was confusing trying to make an appointment for a renewal but it wasn't just a renewal I was looking for. What was very helpful was the updating texts that reminded me of the appointment time and gave me the option to check in online. The helpful staff at the registration information desk confirmed my check-in. The waiting area was spacious with many chairs, and there were 19 kiosks which meant very speedy processing. I didn't wait more than five minutes however I had to step out of the waiting area for a moment and it was during that time that my number was called. The saving grace was the smart technology was that sent me a text informing me that my number had been called. Nathan Diamond assisted me. I had my previous drivers license which was then canceled out, my W-2 has proof of address and my photo was taken. I was given a temporary license that would function for 45 days but I could expect my license to arrive in the next 30 days. Organ donation was confirmed and I was given the option of putting my blood type if I had written proof of it, which I wish I had known in advance. I did not however have such a document with me so I was not able to put it on my card but I was told I could update anytime. I chose the eight year option which was about $144 out the door after all fees, etc. The five minutes or so with Mr. Diamond was really educational. I think I was out in 15 minutes total. The parking lot out front was free parking so no stress about parking. The staff was helpful so asked for their names. The two people at registration were informative and helpful as well.

Compared to California, this place is pretty organized and efficient. You don't have to wait long…read morehours. The facilities are clean probably bc it just opened. The front staff administrator checking people in was efficient but unfriendly. I asked her a question and she gave me a blank stare. She probably has a lot of people asking her questions all day so whatever. Glad Washington state has it together.

Consistent excellent customer service through the years since 2016!! They are quick, efficient ad…read moredelighted to help you. I usually renew my vehicle tabs yearly for two of my vehicles. I'm typically in line and receive my tabs within 10-15mins. When there is a no line, I'm in and out in a jiffy within 5mins. They are always nice and love they are conveniently located near my home

Said they mailed out my tabs, called to check in since it was over a month. They said once it's…read morepicked up by the carrier it's not their problem. Called again, they said there was an issue with their system during the week I ordered them. Refused to reprint them or send them again. Told me there was nothing they could do. 0/5 all around experience.

I was in and out today (12/23/25), getting my vehicle's tabs renewed. Took less than 5 minutes,…read moreactually. There were several people sitting down and waiting inside already, but none of them were there for a renewal. It was probably the quickest process at the Licensing Agency that I have ever experienced! Great customer service was provided by the teller at the window and helped me with what I needed in a timely fashion.

Went in to renew my registration and could not have asked for better service, I had no idea what I…read morewas doing and Vivian was knowledgeable, efficient and kind. Great place if you need tabs or help with registration.

I had to pay a visit to the licensing service to obtain the enhanced ID (aka Real ID) for domestic…read moretraveling. I strongly recommend everyone to make an appointment way ahead of time because it will save you so much time! My appointment was at 3:30pm. Arrived at 3:15pm for a ticket. What I noticed was that, people who came after me but had an appointment prior mine still get the priority. My number was called at 3:28pm and got my visit wrapped by 3:35pm. A week prior, I tried to walk in hoping to get an appointment. But the staff told me it will take me at least an hour to 1.5 hours wait. So I ended up leaving and stuck with my originally scheduled appointment.

There is a brain-dead atmosphere in the narrow office as customers with licensing issues shuffle…read morevery slowly in line. The clerks all seem to be 'trainees" with limited authority. The manager, aware that lines are long, hides in her office to avoid having to deal with problems. She should step up the the counter and help. Why? This is a private business which gets its significance from the State of Washington. They are the only game in town. They seem to use this fact to guide their business strategy. Clearly, it is an enterprise with little reward and a lot of irksome problems that come with waiting on the a public that is lazy, ill-informed and impatient. Like me. This company has no incentive to 'get better', preferring to hide behind the skirts of the Department of Licensing in Olympia. In a small way, I feel sorry for the people who work here-- The fact that they are designated 'trainee' suggests they have not been there very long (or that the manager/owner uses that title to avoid paying a higher wage. )

Very helpful and very efficient from the time I walked in the door. I think the total wait may have…read morebeen 10 minutes. There was a constant flow of people but it seemed like I was in and out :)

I have had my car in my ownership for several years & had the most difficult time receiving the…read moretitle from the dealership (the lady who helped me at Valley Vehicle said that Honda is actually one of the top 3 offenders for this - who knew!). Once I retrieved that, I needed to update it and change the info which requires a visit to Valley Vehicle. After visiting their website, I was able to reserve a place online via the Skiplino app. Very easy to do and reschedule (as this appointment happened the week of the Bomb Cyclone!). Apparently this place was open the entire time which was impressive. I went in on a Friday morning and was greeted right away. They were really helpful & able to assist me quickly at the time of my scheduled appointment; I unfortunately wasn't able to catch the name of the lady who helped me yet I was able to walk away with what I needed in about 20 minutes.

Made an appointment on line,which is definitely the way to go.Employee was very…read moreunderstanding,patient and was able to explain things simply.Whole process in renewing my license took an hour.....40 minutes of which was driving there and back,so,a very prompt process.

I'm Washington State born and raised on the west side, but been all over this very large state…read more I've had a LOT of DOL experiences all over this state and I am proud (and a little surprised) to say that in my current hometown of Lakewood, WA, I think we have one of the best in the state! Check in is easy and pleasant. The person greeting you (host?) is knowledgeable about the processes, quick to answer questions, and seems to have the needed info available without any issues. While I have walked in when they're busy, they are excellent at warning you that if you don't have time to wait, you may want to swing by on a less busy day. I was VERY grateful for this info the last time I was in, adding my motorcycle endorsement to my license. It wasn't an urgent matter and their computers had been down off and on all morning, causing a bit slow-down. This isn't something they can control, but they took responsibility by warning folks that the wait times on the screen weren't terribly accurate and that the system can go down again and cause a freeze at any time. I chose to come back another day! I did come back, and this last Friday morning, I was in and out in less than 25 minutes!! Big thanks to the staff here that seems really great at their jobs, well-trained, and eager to help. None of the dismissive attitude that seems to be the stereotypical behavior of this type of worker.

Came here at 8 am doors opened at 8:30 they let people with appointments go in first, then they…read moreallow you to schedule. I was in and out within 25 mins and Sophia bless her heart was so sweet and kind, and so was the nice lady at the front who let everyone in! Was a pleasure

don't go here if you are trying to walk in. All their "walk ins" are by appointment only, even on…read moreSaturdays. They tell you to scan a QR code at 8:20 to make an appointment but the appointments are for the future and not day of. Make the trip to go somewhere else if you need same day service.