I completed three renewals online and needed to go in and pick them up and also complete one more…read morewhere I needed to change plates. It was a Wednesday and they open at 8:30 am. I got there at 9:10 and was expecting to stand in a long line you would do at any other location. (This also wasn't my first time here, I believe I've gone here three times now and all were good experiences). So this time there was no line at all. I walked in and straight to a staff member who helped me. The lady who helped me was excellent. Nice attitude and very efficient. Like I said I've been here I think three times now. One time on a Saturday there was a line bit that time I did my tabs online so I got to skip in front because I was just picking them up. I would tell anyone to do the renewal online if they can then pick them up. That way if there is a line you can jump ahead.

Consistent excellent customer service through the years since 2016!! They are quick, efficient ad…read moredelighted to help you. I usually renew my vehicle tabs yearly for two of my vehicles. I'm typically in line and receive my tabs within 10-15mins. When there is a no line, I'm in and out in a jiffy within 5mins. They are always nice and love they are conveniently located near my home

Jen was so amazing. Kudos to the group. I highly recommend recommend this office. Yelp needs to get…read moreover themselves

5 Star Review for Carolina at the Fife location. I called in this morning and she answered all my…read moreregistration questions regarding a vehicle I recently turned back in to the dealership after my lease. I had a ton of anxiety about my plates, tabs and registration along with insurance and she was helpful and thorough. You don't always get a great experience but she went above and beyond.

It's been a while since I have had to renew my driver's license and as that amount of time has…read morepassed since my last renewal quite a few licensing offices have closed around Tacoma which makes the remaining ones considerably more challenging to navigate. What I mean by this is in reference to this specific location is that parking can be quite a challenge to this small parking lot for the visitor section and a line of people waiting is accumulates extremely fast and as a result the longer the line grows the slower it's going to be. So making an appointment is the way to go here. Definitely plan a considerable amount of time ahead to get to this location in case you make a wrong turn as well as waiting to find a parking place...because you are bound to have to sit in your car until a space opens up...but the best way to avoid all that in addition to the appointment is take the first time slots that are available when you make an appointment online. Depending on the day it's like 9 a.m. or 10 a.m. If you go with the earlier option that's the best because there are already a bunch of people sitting in the lobby ready to start the line. So key things here....1) make an appointment...2) take the earliest time slot (9 a.m. if you can) which will give you a greater likelihood of meeting your appointment and getting your car parked with relative ease. For those who made an appointment the line is much smaller upon opening and if you check in you will get a confirmation number in which it will be called upon. Once you go up to a representative for me at least the process itself was fast. They confirm your residential address, make sure height and weight are accurate, get your picture taken and if need be you take an eye exam...typical stuff as usual with the renewal process there. You get the choice if you want to renew your license for six or eight years. I went with the eight year option as our lives are busy enough and the longer we can have a license and reduce the frequency of the renewal licensing process the better. Once all the usual information and process was done...which was very smooth and efficient it took only about seven minutes for the renewal itself if you don't count the time of waiting for the doors to open to the department (it took an hour from start to finish from leaving home and getting back to home). Another aside at this office is if you are in for a wait and need the restroom you will need a code. Maybe you can get in if someone else enters the code but if not you will need to probably get it from the receptionist.

Pretty easy to get seen same day within an hour or less if a walk in, with appt it's a 15-30 min…read morewait.

Always friendly and helpful - short or No wait line .... all necessary vehicle licensing forms are…read morein stock or accessible by staff on line.

I couldn't find the title of my car, and I came in to get a replacement…read more The staff is incredibly friendly and knowledgeable. She actually recommended if I was just selling my vehicle, which I was, all I needed was an affidavit in lieu of sale. (A fraction of the cost) That says a lot when they take care of you enough to recommend cheaper options. I am very impressed with their customer service, speed, and efficiency. Also bonus: beautiful new office building. Whoever remodeled the place did fantastic work.

Made an appointment on line,which is definitely the way to go.Employee was very…read moreunderstanding,patient and was able to explain things simply.Whole process in renewing my license took an hour.....40 minutes of which was driving there and back,so,a very prompt process.

I'm Washington State born and raised on the west side, but been all over this very large state…read more I've had a LOT of DOL experiences all over this state and I am proud (and a little surprised) to say that in my current hometown of Lakewood, WA, I think we have one of the best in the state! Check in is easy and pleasant. The person greeting you (host?) is knowledgeable about the processes, quick to answer questions, and seems to have the needed info available without any issues. While I have walked in when they're busy, they are excellent at warning you that if you don't have time to wait, you may want to swing by on a less busy day. I was VERY grateful for this info the last time I was in, adding my motorcycle endorsement to my license. It wasn't an urgent matter and their computers had been down off and on all morning, causing a bit slow-down. This isn't something they can control, but they took responsibility by warning folks that the wait times on the screen weren't terribly accurate and that the system can go down again and cause a freeze at any time. I chose to come back another day! I did come back, and this last Friday morning, I was in and out in less than 25 minutes!! Big thanks to the staff here that seems really great at their jobs, well-trained, and eager to help. None of the dismissive attitude that seems to be the stereotypical behavior of this type of worker.

Always quick and friendly. Such a nice resource to have in Enumclaw! Typically don't associate a…read moreDOL as being a great place but this one is!

I would give a zero if I could. Save yourself a headache and a lot of time by not going to the…read moreEnumclaw DOL!!! The ladies here are rude, incompetent, nasty little attitudes and they don't want to help you with anything....besides that they don't even know how to do their jobs!!! I guess you don't have to have any education or common decency to work there. Horrible experience. Made me want to just leave...unfortunately I have to register my car so now they've wasted months of my time I'll go to another dol...it takes a lot for me to get upset but they were nasty from the very second I walked in the door. No class. No respect for anyone. Disgusting! The owner is rude too. This place should be shut down!

I had a great experience some people here are terrible, but my experience with JANNET was great…read morevery kind and straight to the point. I rate her 5 stars. I wish i could say the same for the rest of the employees here.

WARNING!! ‼ DMV IN FEDERAL WAY REALLY MESSED UP!! They are…read moreputting people's identities at risk! They are also CHARGING different amounts for the same exact thing I found out! They gave me the wrong temporary ID for my enhanced license!! I was in a hurry because the lady was rushing me out of there, plus I had a dentist appointment and she gave me this elderly man's identification! Luckily I'm an honest person and was able to reach out to him & his wife and make them aware of this!!! The funny thing is, she paid more than I did for the exact same thing!!~ 8 years for an enhanced driver's license! I now think it's a big ass scam by the state of Washington!~ This state sucks! Probably because it's a democrat state and they just want to tax us up the ass- but this is insane! I drive for a living and I just noticed this a day & a half later when I pulled out my temporary for work. They also now owe me for a days work since I have to go back up to the office and request the proper one! They could have put my identity at risk also? I mean after all, look what they did to this man? I feel like maybe I should call an attorney!! I'm really freaking out right now and I can't reach them at all on the phone! They must be screwing up really badly with a lot of people!!! Should I call the police or an attorney? Help!? What would you do? Why did mine cost $138.00 for 8 years. This man, his was $14 for 2 years and his wife's was $144.00 cash for 8 years. I think something is very off here? Help! Help! Help! What do I do next? I can't even reach them on the phone? I've tried every single phone number!!! Do I call an *attorney* before I go marching in there? Shouldn't I be able to trust the people working for the government or state to NOT make such a serious mistake? Another weird thing; we didn't even go to the same windows or have the same person helping us? I feel they owe me for a days wages at least as I had to take today off work; not to mention this is causing me very high anxiety and stress!!~ Thanks for any help, assistance or advice! I'll be watching this closely today for feedback. I'm in total shock and Peed-OFF at this situation right now? Who did they give my identity to? I mean think about it? This woman who helped me said she had been doing this for years and was bragging about being the first one to ever get her enhanced license in 2008; before it became a law here in Washington State. She bragged about how long she had done this job. Too long if you ask me and she is not responsible! They are not hiring competent people for this line of work and these people are scamming the system or doing something very wrong?!!! Why different charges for everyone and fees? I don't get that. The woman that paid cash-cash, she paid more than I did! Is it because she was elderly? OMGawd! PLEASE people be careful!!~ BE VERY, VERY, VERY CAREFUL!!!!!!!

It feels weird leaving a review on Yelp for the Department of Licensing, but I wanted to give a…read moremassive shout out to the best DMV experience I've ever had. I had an appointment to update my EDL as I realized it expired next year on my birthday (in early April, when I'll be out of the country). I looked online and they had multiple same-day appointments or ones roughly 3 weeks out, so I decided to do a same-day appointment about an hour and half later. I grabbed all my documents (I ended up not needed them since I already had my EDL and was just renewing but it was unclear based on the DOL website), then headed to Kent. My appt was at 10:45 but I showed up at 10:37. I checked in via text, then walked in. The front desk worker confirmed that it was indeed me and I did indeed check in online, then directed me to the waiting area. My number was called roughly 90 seconds later, and then I was able to get my eyes checked, take my picture, and confirm my information within the next couple minutes. I was back out at my car to leave at 10:42, before the time of my actual appointment. Huge shout out to the main representative I worked with, Ashley, who was kind, efficient, and fun in an environment that is typically perceived as none of those things. She also had the cutest pink keyboard and was a great representation of the WA DOL.

Had to go to the DMV in order to get the new Enhanced Real ID. Went on Friday, 5/16/25. Arrived…read moreat around 9:30 AM and had to wait in line at the entrance to get a number ticket (#421). At that time, they were at #360. The numbers were being called randomly at times for Walk-Ins and Appointments, so had to keep an eye on the monitor for the number and ding sound. The PA system or volume was so low you could hardly hear anything. Was sitting in the waiting area for over an hour. Got called up at 10:45 AM. Shared my required documents (Mail with Name and Home Address on it, a valid U.S. Passport) and current Driver's License. The lady who assisted me was very friendly and helpful. She was knowledgeable and provided adequate details and information about what the Real ID is included with - Radio Frequency Identification) technology, a unique identifier to confirm the authenticity of the ID. After verifying my information on the screen, she took a photo of me and requested the payment. It was only $21.00 since my current driver's license doesn't expire until 2027, so have to wait until 2026 to renew it for an additional 8-year one since it has to be within a year or less until your Driver's License expires to be able to get the extended one. Thanked the nice lady and exited the DMV. It was a good experience, overall... The waiting period was as expected, so be aware of that when you visit... Also, there aren't enough parking spaces close by during peak times, so you might have to park in the back or across the street.

Very helpful and very efficient from the time I walked in the door. I think the total wait may have…read morebeen 10 minutes. There was a constant flow of people but it seemed like I was in and out :)

I have had my car in my ownership for several years & had the most difficult time receiving the…read moretitle from the dealership (the lady who helped me at Valley Vehicle said that Honda is actually one of the top 3 offenders for this - who knew!). Once I retrieved that, I needed to update it and change the info which requires a visit to Valley Vehicle. After visiting their website, I was able to reserve a place online via the Skiplino app. Very easy to do and reschedule (as this appointment happened the week of the Bomb Cyclone!). Apparently this place was open the entire time which was impressive. I went in on a Friday morning and was greeted right away. They were really helpful & able to assist me quickly at the time of my scheduled appointment; I unfortunately wasn't able to catch the name of the lady who helped me yet I was able to walk away with what I needed in about 20 minutes.

I am a volunteer for the Make-a-Wish foundation and we needed a very last minute notary to help…read morewith a child's wish. I called Alice and she went out of her way to help us. She was amazing, kind, gracious and we cannot thank her enough. She is the best!

From the owner: Professional Certified Notary Signing Agent specializing in Mortgage, Escrow, Loan Documents,…read moreAffidavits, etc.