I've had to come to this post office a couple times since moving to the area and as far as post…read moreoffices go, this one is very nice. Just as evidenced by the overall score of this location (and most Usps locations) it's not usually a pleasant experience. In fact, you may dread going there. You gotta go there, not because you want to but for some reason you have to. Well both my visits the attendants each time were very nice and patient with me. Which goes a long way, particularly when they aren't being incentivized. This post office is located nicely too, the area usually isn't too busy, there is a parking lot with a fair amount of parking on and off street and the actual building is on the bigger side, as I've seen some small post offices. So while I don't go often, if the folks at this Usps can make my day slightly easier, I'll certainly take it.

I stopped getting my mail and was not notified. sick. I submitted a complaint and called this…read moreoffice 100x before getting any information about why. Over the course of 3 days with no one picking up the phone, finally my knight in shining armor emerged from the fog and picked up the phone. i was speechless and for a min i had forgotten why i was calling in the first place. not really sure why they even have a phone number if its answered 1 out of 100 times. keep up the good work!

Super rude. Not helpful. I agree with the other reviewer that the USPS should end their affiliation…read morewith them.

Worst Mail Etc. I've ever had to deal with!!! Avoid this business totally if you can - UPS should…read moreend their affiliation with this location. Had a UPS package sent there for pick up because it required a signature. Received notification that it was delivered and we had 7 days to pick it up. Tried several times to pick it up but store closed early on Saturday (2 pm) and not open on Sundays at all. Finally got in on Monday 9/2 only to be told they didn't have package, store was closed (so why were the lights on and door open??) , they only hold packages for 5 days instead of 7 as required by UPS and the super rude lady wouldn't even look around for it. When I asked why they would send it back when I had the UPS slip in my hand saying it would be there until 9/2 she would only say "I don't know, ask UPS, we're closed". I wish i could give negative stats. Terrible business, awful employee.

Came to mail out some holiday cards! Plenty of parking in the lot, service was quick and friendly…read more We had to mail some letters internationally. Overall, a fast and nice experience.

I visited Wedgwood postal office today to request a refund for a PM Express which has a money back…read moreguarantee if not delivered by the scheduled delivery date, which was the case with mine. I was told by a pleasant clerk this is not done in the local offices or online, he directed me to call customer service and they will issue my refund. I did this and was told that yes, the local offices can issue refunds and he should have done that. The customer service agent advised me to complete a refund request online or go to another local postal office to receive my refund. I chose to go to Lake City postal office where the postal clerk was well informed and efficient, having me complete a refund form and promptly refunded the cost of the PM express. Had I been helped at Wedgwood, my time would have been saved from calling USPS (waiting 15 minutes to speak to someone) and then having to go to Lake City for my refund.

Staff are always helpful and friendly…read more They have good supplies for shipping. Flat rate box prices have really gone up!! A large flat rate bow is $36!

I live close by and usually stop by on a weekday in the morning to avoid lines, and so far it is…read morepaying off.. this post office is small and in need of some serious interior updates, but the equipment works, and the employees get the job done with smiles and courtesy.. On my last visit, I was the only customer and received great customer service that had me on my way in less than 5 minutes.. Of course I'll be back..

Finding a parking spot in front of the store is tough, but the employees are friendly and it's not…read moreoverly crowded inside. The store is well lit and organized.

Not sure why the bad reviews are but this place is great. It's my preferred UPS even though I have…read moreabout 10 of them next to my place. Why I love this place! 1. Free parking outside!! 2. It's in uvillage and next to Mud bay! Baci's favorite store! 3. Everyone here is friendly! 4. There are lines but it moves fast! 5. This location seems to open later than most in the area and they open 7 days a week! 6. And last but not least!!! The very very best part about this UPS!! They LOVE my puppy Baci! Woof woof woof woof! Sometimes we come in just to say hello :) One guy in particular is baci's favorite cause he talks to him. But everyone is so friendly to my puppy! I usually come in for package drop offs but when we don't have packages, we drop off some puppy love. What's not to like?!!

Due to mail and package theft in my neighborhood, which seemed worse than ever during the pandemic,…read morea friend recommended opening a mailbox at Park Postal in Ravenna, where she has a box herself. It was an exceptionally good idea. I no longer worry about whether my packages or mail will be there when I get home, nor due I have to worry about putting holds on deliveries while I'm out-of-town. The staff at Park Postal takes care of it all. If I'm gone for an extended trip, they'll even package up my mail and send it to me wherever I might be. I have shipped packages through them less often, but have found them to be courteous and efficient when I do so. As part of having a mailbox at the facility, I also get a couple of dozen free copies a month, which I use sporadically, but still enough to make it a nice added benefit. Also, and I think this is really important: the staff is always friendly and courteous, including the owner Chris. They usually greet me by name, and if I have packages being held, they'll usually go back and get them unprompted. Great customer service!! If I could give them 6 stars, I would.

I needed to pick up a large and bulky package and lug it back to my place a few blocks away on a…read morehandcart as I didn't have easy access to a car. The staff was so kind as to help me secure it to my cart and was very efficient in helping me get my package. I'm so glad to have such a nice place to pick up packages in my neighborhood.

This has been my go-to UPS for package pick ups when it's an option for online shopping (ex: Nike)…read more Normally it's very straightforward and the service is pleasant. I am hoping this is a one-off, but my experience just now was so weird. The person assisting me was giving me a hard time for using an approved form of Real ID that wasn't a driver's license. They kept going on about how they need a driver's license to verify my address, which wouldn't have mattered as I just recently moved. Luckily their colleague jumped in and said my ID was fine and to just verify my last 4 digits of my tracking number. I went back to read my UPS email, and it does say that an officially recognized form of ID will be required when retrieving your package. Nowhere does it say it has to be a driver's license or that the ID must include your address. Again, I hope this is just a one-off as I haven't encounter this issue in the past from this location.

I think they're super- nice here. I've been coming here for years and never had a problem. The…read morecost of stuff that UPS has nothing to do with customer service or the people who work there; that's a corporate decision-- so it doesn't make sense to give a poor review based on anything but the experience in my view.

I had an Amazon return to drop off this morning. I was fully prepared, with a paper print-out of…read morethe drop-off QR code. I waited in line for more than 10 minutes while the UPS clerk tried to print off legal documents for two unrelated groups of people ahead of me. He printed the pages off wrong, then, mixing up the pages, gave the wrong documents to the wrong customer, waited for the customers to figure out the mistakes, reprinted and resorted everything, and finally, after several false starts, succeeded in giving each customer whatever it was they came in for. Next there was a whole rigmarole for a family which needed passport photos. Although they clearly described what they needed, the UPS clerk seemed to refuse to understand that, although there were three people in the family, only two of them needed passport photos. Then the clerk took a break to stock the supply shelves. And then, finally, he came to me. It took literally less than 30 seconds for the clerk to scan my QR code and accept my pre-prepared box for return. WHY, WHY, ten or more minutes earlier, couldn't the clerk have simply asked "Is that just a drop-off? I can handle that for you right now."?? He could have said this to me, for instance, while the first customers were trying to figure out what was wrong with the incorrect, scrambled legal documents he had handed them. I was pretty much stuck with UPS for my Amazon return. From my treatment this morning, it's obvious to me that UPS does not value my time. The UPS customer service I got was disrespectful at best.

Have your employees scan people's packages before they leave out the door. Super unprofessional in…read moremy eyes that this would be a step missed, receipt asked for or not.

I had no idea this place was in my neighborhood. When I found it I was so happy. They make it super…read moreeasy to mail everything and everyone that works there is very pleasant. The post office is one of my least favorite places to go to and this place makes it more enjoyable. I had to send a box of t-shirts and they even told me how I could mail it for cheaper. I really valued their added input!

There is no post office in Eastlake. Lake Union Mail is the closest thing to one. It is a business…read morefor mailing and picking up packages. It seems tailored to meet the needs of residents in the neighborhood. Particularly if you live in an apartment nearby and it is difficult to order and receive online goods where you live. Usually this type of business does not appeal to me, but I happen to need stamps and bought some here. You do pay more for convenience as the stamps here cost more than buying them from the post office directly. But I did get some RBG stamps here that likely have been sold out elsewhere. So think of the extra cost as more of a selection premium. If you live in Eastlake, I do think that this seems like a more convenient location for mail pickup than the nearest post offices on Capitol Hill and the U District.