To Whom It May Concern,…read more My name is Shaontay Tyson. I am writing to formally report a very concerning experience I had at the FedEx Office location at 2423 W Division St, St. Cloud, MN regarding a recent print order for business cards. I visited the store to pick up business cards for my nonprofit organization, Soul Sisterhood, and paid approximately $140 in cash for the order. When I received the cards, the quality was extremely poor and did not match what I requested or paid for. The cards were printed on paper that felt very thin and unprofessional, not the heavier cardstock that I was told would be used. Some of the cards were also damaged. When I calmly asked about the issue and requested a refund or correction, the manager became confrontational. Instead of assisting me in resolving the problem, she threatened to call the police on me while I was simply requesting a refund for a product that did not meet the quality I paid for. During this interaction, the manager made a comment that was extremely offensive and inappropriate. She stated, "You people always want something for free." This statement was humiliating and discriminatory, especially in front of other customers in the store. As a customer and a nonprofit founder, I expect to be treated with respect and professionalism. I believe this situation was handled very poorly, both in terms of product quality and customer service. I am requesting that FedEx Office: 1. Conduct a review of this incident and the employee's conduct. 2. Address the discriminatory comment that was made. 3. Ensure that customers are treated fairly and respectfully in your stores. I would appreciate follow-up from a corporate representative regarding this matter. Sincerely, Shaontay Tyson Founder, Soul Sisterhood soulsister@soulsisterhood25.com

The staff at this location are incredible. Their attention to detail are the reason that my…read moreheirloom dishes and spinning wheel traveled across the country without harm. They were also able to make copies of three challenging documents. I would trust them with any of my shipping and copy needs.

Always busy, but they definitely work hard to keep the waiting line to a minimum. I have always had…read moregood, courteous service in this store.

Poor attitude they act like they are just want to grab Amazon returns. If they want to be a…read moreshipping point. Designate one clerk for that purpose. Call the store they never answer the phone. Change the printer ribbon once is a blue moon so you can read a tracking number to cheap to do that even. I ship Fed EX from now on

Doug and Kolby are great people, I called Doug at We Haul For You, to fix what Unique Movers…read morecouldn't do. Kolby and his crew showed up on time, rearranged my 26 foot Uhaul that had been loaded badly already (moving to Alaska from MN). Got everything nice and snug, and then loaded what I needed from my apt and garage with a little room to spare. Kolby and his young crew were very respectful and moved things quickly, asking me along the way what should be loaded or not. My stuff was complicated. Got it done in a minimal amount of time too. The following day, I went to uhaul to pick up a car hauler, only to find out that they could only hook the trailer to the truck and help to load my vehicle, but they couldn't strap my vehicle to the trailer. Also the trailer didn't have straps, it was a toy hauler. I am a senior women, I don't know how to do this. After calling a friend for suggestions, and a tow company that couldn't do it, I called Doug. They were just finishing a moving job, he said they'd be there in about 30 minutes. And they were. Doug went with me into the uhaul store and picked out the straps I needed, and he and Kolby got my Jeep all strapped down. Even checked that the trailer was on the truck hitch correctly. They saved me twice, I am so thankful, I was finally able to get on the road. If you need movers, call Doug. Doug and Kolby are wonderful, and they will calmly, quickly and respectfully get your move done.

The owner, Doug, was super responsive, flexible, and professional…read more I had a move from the west side of Minnesota to the East side of Minnesota, and it was a 13.5 hour round trip job, and they were super happy to help! Ben and Vern were my two movers, and they were super strong, kind, quick, efficient, professional and had everything packed up in an hour! Once we got to the new place, they unloaded in the same amount of time, and helped me lay out the rug in the bedroom too! They took super good care of my stuff, no damages at all, and were encouraging each other throughout the process and it was great to see their teamwork! I am super appreciative of Doug, Ben and Vern for their help with my move! I would use them again in a heartbeat! Thank you, guys!

I needed my apartment moved from the third story on very short notice and A&D Hauling was able to…read moreaccommodate me. Ashley and Damian were very professional and very respectful and careful with my belongings. Overall the move went smoothly and fairly quick and their rates are reasonable . I will definitely be using this company for any future moves. I will also definitely recommend this company to my friends and family as well.

Pathetic lost my package 3 times now. Been going to them for 5 days bc they r supposed to do…read morecontactless delivery... but instead there's a sticky note "nobody was home, come over here I'll knock some sense into u 000000000000 stars all around

Incompetent imbeciles. Called Saturday and asked to pick up my package (it was from AT&T). Was told…read moreI had to call AT&T and have them release it for me to pick up. (okay no big deal, security measures in the world we live in are necessary.) Talked to AT&T and was put on a conference call with FedEx and was told I could pick it up today (Monday) and that all I needed was my door tag. I specifically asked if they needed me to bring a bill with my address on it because I have two addresses and my main address on my ID wasn't the delivery address. They told me everything would be fine as long as I could bring the door tag. Took time off work to be able to pick up my package because I would never be able to be home during delivery hours. Let me reiterate. I took time off work (took a loss in pay). Came here and they told me that I needed some sort of address verification (EVEN THOUGH I ASKED AHEAD OF TIME AND WAS TOLD I DIDNT NEED IT.) WAS ALSO TOLD THERE WAS NO NOTES IN MY ORDER AND THAT MY PACKAGE WAS ATTEMPTED TO BE DELIVERED EARLIER. MY WIFE WAS HOME AT THE TIME OF THE ATTEMPT. NO ONE KNOCKED OR BUZZED MY DOOR BELL. Was told I needed to come back after 4. Unreal.

Entered post office with 2 customers ahead of myself. Moved quickly with the friendly older mail…read moreclerk. Normally this is the post office I use. Just had to purchase 20 cents stamp to mail my letter off.

To USPS, I was super excited to receive an early Valentines…read moregift for my girlfriend! Next thing I know, "delivered". I rushed home and saw nothing. I am still waiting to hear from them and my package is nowhere to be found. I am very disappointed in their abilities to ship it to the correct address, which is easy to locate and read. I hope they can understand my frustration.