To Whom It May Concern,
My name is Shaontay Tyson. I am writing to formally report a very concerning experience I had at the FedEx Office location at 2423 W Division St, St. Cloud, MN regarding a recent print order for business cards.
I visited the store to pick up business cards for my nonprofit organization, Soul Sisterhood, and paid approximately $140 in cash for the order. When I received the cards, the quality was extremely poor and did not match what I requested or paid for. The cards were printed on paper that felt very thin and unprofessional, not the heavier cardstock that I was told would be used. Some of the cards were also damaged.
When I calmly asked about the issue and requested a refund or correction, the manager became confrontational. Instead of assisting me in resolving the problem, she threatened to call the police on me while I was simply requesting a refund for a product that did not meet the quality I paid for.
During this interaction, the manager made a comment that was extremely offensive and inappropriate. She stated, "You people always want something for free." This statement was humiliating and discriminatory, especially in front of other customers in the store.
As a customer and a nonprofit founder, I expect to be treated with respect and professionalism. I believe this situation was handled very poorly, both in terms of product quality and customer service.
I am requesting that FedEx Office:
1. Conduct a review of this incident and the employee's conduct.
2. Address the discriminatory comment that was made.
3. Ensure that customers are treated fairly and respectfully in your stores.
I would appreciate follow-up from a corporate representative regarding this matter.
Sincerely,
Shaontay Tyson
Founder, Soul Sisterhood
soulsister@soulsisterhood25.com read more