Someone else's package was delivered to my home by mistake. Different name, different town,…read moresimilar street. The online contacts aren't geared to helping someone who is neither the sender nor recipient. I finally spoke to a human who assured me it would be picked up from my stoop by the end of the day. 2 days later, no one. Lots of rain. This isn't the first time. Is it really my responsibility to drive to another town to hand deliver it? Maybe pay to re-mail it using USPS?

Walked in to do an Amazon return. Conrad was cheerful and helpful something that is hard to come…read moreby these days.

The service here is awesome. I had to get some notarized papers a couple of times and the staff…read moreacommodate it me as to not charge me for redoing them, provided scanning services, paid for a copy I had to attach. All of this with the best attitude and amilw behind their masks. Two ladies were specially helpul Delilah and Ashley. They made my weekend helping take care of this important process. Thanks Parcel Room!

I've used them quite a few times for US and international shipping and they are pleasant, helpful,…read moreand the items have arrived in good condition. They also suggest the most cost-effective method. Great selection of greeting cards and they even have a shredding service for disposing of sensitive documents. Cannot recommend highly enough!

My son is in the United States Coast Guard and was stationed here in Portsmouth for his first duty…read morestation in January 2020. He has needed to ship several things home to California in the past year. We have also needed to ship things home while there visiting. Nothing but kindness and attention to detail here. They go above and beyond. A+ 100% all the way. Thank you for all the help with our precious items.

I went to FedEx to get a small memorial card printed for a funeral, which is just two days from…read morenow. Jeff was so helpful in getting the cards printed. I was nervous that we wouldn't have the cards in time for the funeral but Jeff emailed me a proof within about an hour of receiving the initial design. We decided to go back to FedEx to look at the proof in-person and it was perfect. He offered to print them on the spot so we wouldn't have to come back tomorrow. It's been a stressful week of planning and Jeff made this so easy for us.

John and his crew, Jessica and Heather are the best! They're good people! We're their clients for…read moremany years and the service is always excellent, from receiving and mailing packages to sending and receiving faxes. Very reasonable prices for their services. Would highly recommend them!

Been a customer here for years, and have had nothing but positive experiences. Have shipped…read moreparcels, rented mailboxes, and used their other services, including the "complimentary" ones. The staff has always been pleasant, professional and thorough in my opinion. Shipping does cost a little more than some other places, but (for me) it was well worth it to ensure that my packages were packed and delivered on time and undamaged. Everyone has different experiences and expectations, but the folks here have always done right by me. Thanks !

I've been in here twice to do Amazon returns. My first time there was a long wait as there was only…read moreone person working the counter & he was dealing with a guy trying to get something printed out that was time consuming...ugh! I went in here the other day for Amazon returns & there were two people behind the counter with no customers in front of me so it was quick to return 2 items. It was very warm in here that day. I like the location as I have hit up TD Bank & Market Basket and it's close to where I stay. I'll be back as I have some more Amazon returns....lol

Delightful service, super fast, quite friendly and reasonably priced. Easy to get to and open…read moreseven days a week. Highly recommended.

The team at this UPS store was incredibly helpful and went above and beyond to make sure I could…read moreprint my documents from my phone and get them shipped. I would definitely recommend them.

This is the only place I go to mail my packages. The staff are very friendly and provide excellent…read morecustomer service. Highly recommend

When it has to get there, and it too heavy…read more No really who knew tools would be so heavy? I was leaving Maine heading to Virginia for a last minute trip so I needed to mail my tools ahead of time. So I headed here. The lady at the front was very informative of when my package would arrive. And it arrived when scheduled. I was just worried because it was snowing at the time. The place is really easy to find and there wasn't a line so I was in and out in five minutes. Overall five stars. Can't ask for quicker service or more pleasant people. Now excuse me, it's time to do donuts in the snow. M

If I could give them 0 stars I would. I paid extra to have a package delivered next day. Package…read moredoesn't show, no one calls me and I notice around 1:30 when I track it that it never left this facility and never said out for delivery. I called and they lied and said he couldn't find me, I'm in an office building that gets deliveries all day long by Amazon and UPS and doordash etc etc but apparently FedEx drivers can't use a GPS or phone. I said have them bring it back and at 1:30 they said they are done for the day. Must be nice not doing your job and knocking off early and lying about a delivery. They told me I could go pick up my package there if I wanted.. Well, has FedEx figured out how to make more money, charge extra for overnight delivery, then don't show up, then lie, then tell the customer to go pick up their package. They are genius!!!! I will never ship with FedEx and will send back everything to the company and hopefully they will change to UPS. Probably not but at least I won't use them or buy from BH Photo anymore if they plan on shipping my stuff with FedEx. Oh and to top it off the people on the phone out in India were also rude and useless. I guess in their country poor service is ok.

Kittery Storage has been incredibly frustrating to deal with. Not only was the unit not clean as…read morepromised, but I have been waiting nearly 3 months to get my deposit back. I have continued to call and been told that the bookkeeper should have had it out by now and then it never comes. This is for 2 units and so nearly $300 that I am trying to recover. I would not recommend storing your things here, there are enough other places to choose from. The other consideration is the limited access, when you have a big move and are strapped for time, getting locked out at 8pm is a pain.

Always amazing and professional. I've never had an issue with anything the team there has shipped…read moreand packed for me. I would highly recommend them.

I've used this packaging/shipping company several times, because they are on my way home from work…read more I went in yesterday to ship a package, and the owner was not wearing a mask. I asked about it, and he said, "I don't have to wear a mask, I live here." When I specifically asked him to wear one, he said no. I am very uncomfortable using a small business whose owner puts his own comfort ahead of the customers. It's one thing to not wear a mask; it's another to not put one on at the request of a customer. I was only in the shop a few minutes. He could have complied for me. I am in a high risk group, and he is exposed to members of the public all day. I will find a more accommodating shipping company for future needs.

Went in to drop off packages with labels. Owner had no mask. He was dealing with a plumber or…read moreelectrician (who had a mask) and was ignoring customers. He finally acknowledges me and says to leave my packages on the desk. The place is a disorganized, unprofessional mess, with people's important packages strewn everywhere right near the desk. I almost left because I felt like my packages wouldn't be handled well. I asked for a receipt, assuming he would do the normal fast electronic scan...nope, he sighs heavily and starts hand scribbling 3 long tracking numbers on a scrap of paper. I could barely read it and was uncertain it was even accurate. Just crossed my fingers and left. I said thank you and got no reply. My packages did get to their destination. I am now going to the shipping place near the Lee traffic circle. Highly recommend.