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Kittery, ME

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US Post Office

3.7 (3 reviews)
Open • 8:30 am - 5:00 pm

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The UPS Store

The UPS Store

(33 reviews)

Brenda at the UPS Store in York, Maine provided great customer service!…read more My UPS driver did not redeliver a "Signature Required" package, but instead left it at the UPS store in York. Because I was unable to get there, I called and asked if it was possible to put the package back into the system and get it redelivered to my home without a signature. My attempts to change instructions to UPS were time consuming, frustrating and unsuccessful Brenda could have said no. Instead, she made several calls to people at UPS who assured her that the package would be redelivered to my house. When the package arrived again at the UPS store instead of my house, Brenda called to say that I shouldn't have to spend so much time on this and then she delivered the package to my house herself. That's great customer service!! And since I have spent over 25 years consulting with companies to improve their customer service, I know great customer service when I see it. Joan N.

Terribly unprofessional people. With a great deal of inhumanity. I went there to shred documents…read moretoday. I got no help offered from them to carry any of the boxes in from my vehicle. At out business, we constantly help our customers carry into our showroom, their windows and screens. We have done this for the past 49 years and will continue to do so. I was not aware that I had to insert my own documents individually into a small slot. I had 130 pounds consisting of 10 boxes so it took quite a while to do. Then..... IT GOT WORSE!! I guess that morning cup of cappuccino got the best of me!! I embarrassingly had to urinate due to the extended time the documents took to insert. When I asked the male employee to use their restroom, I was told that was not possible. I asked him two times as I hustled to try and finish inserting all of the documents and hold in my urine. He refused each time. When I asked a 3rd time, the male employee asked me, "when you have to pee, where do you go?".... I awkwardly responded.... "in the toilet?" He replied, "well... there you go". I do not understand his question or his comment to my answer. Does anyone else out there understand it?? I then pleaded with the female employee asking her if I could please use their restroom to urinate and she also denied me. I explained to her that it was urgent and she denied me once again. I could not hold it any more and was forced to then grab all of my boxes and put them into my company van and drove away to find and use a rest room. The male employee ran several hundred yards behind my van as I drove thru their parking lot and subsequently thru the Eldredge Lumber parking lot in order to reach Route 1 and head south as I drove to my office building to use my own restroom. A few minutes later while at my office building, I discovered that the York Police Department had called my office/showroom. The UPS Store could not figure out why I left so quickly without taking the time to pay them and had called the York Police. I have owned and operated Seacoast Glass in Kittery since 1977 and we do not deny our customers the use of our restroom and especially would not do that if one of our customers were repeatedly asking for relief and in such discomfort.

FedEx Ship Center

FedEx Ship Center

(15 reviews)

When it has to get there, and it too heavy…read more No really who knew tools would be so heavy? I was leaving Maine heading to Virginia for a last minute trip so I needed to mail my tools ahead of time. So I headed here. The lady at the front was very informative of when my package would arrive. And it arrived when scheduled. I was just worried because it was snowing at the time. The place is really easy to find and there wasn't a line so I was in and out in five minutes. Overall five stars. Can't ask for quicker service or more pleasant people. Now excuse me, it's time to do donuts in the snow. M

If I could give them 0 stars I would. I paid extra to have a package delivered next day. Package…read moredoesn't show, no one calls me and I notice around 1:30 when I track it that it never left this facility and never said out for delivery. I called and they lied and said he couldn't find me, I'm in an office building that gets deliveries all day long by Amazon and UPS and doordash etc etc but apparently FedEx drivers can't use a GPS or phone. I said have them bring it back and at 1:30 they said they are done for the day. Must be nice not doing your job and knocking off early and lying about a delivery. They told me I could go pick up my package there if I wanted.. Well, has FedEx figured out how to make more money, charge extra for overnight delivery, then don't show up, then lie, then tell the customer to go pick up their package. They are genius!!!! I will never ship with FedEx and will send back everything to the company and hopefully they will change to UPS. Probably not but at least I won't use them or buy from BH Photo anymore if they plan on shipping my stuff with FedEx. Oh and to top it off the people on the phone out in India were also rude and useless. I guess in their country poor service is ok.

US Post Office - postoffices - Updated November 2026

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