The staff are rude and seem unwilling to do their job. When I try to drop off packages with prepaid shipping labels that I have already paid for, they refuse to accept them, saying that around 30 packages is "too many," and tell me to go to another post office. There is no such policy, so I don't understand why they are refusing to accept packages that already have paid shipping labels. It feels like they are trying to minimize their workload by turning customers away and avoiding responsibility. This is extremely frustrating and unacceptable. read more

Easy access with good size parking lot. Line moves pretty fast. Nice postal ladies at the counter.

Very friendly staff and organized unit. I would highly recommend this US post office come by and you'll love it!

Needed some change prior to arriving at my Rowland Heights, CA., hair salon because they only accept cash. This branch's USPS was helpful, but they also lacked smaller bills lower than $20. I Also needed to buy some postage too, so I ended up buying them here since they were located in the same plaza as 'Gina's Hair Salon,' Rowland Heights, CA. Still got my early morning errands done early here. Wished they had more change of smaller bills though. I bought some Hummingbird Designed stamps. So cute!!!! read more

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This place really lack on customer service! I was intructed by Amazon to simply drop off the two items and they needed to add the labels and send back as I do in Amazon fresh And and an Asian lady about 60 years old took my show box and said you need to buy tape because this is open. I told her Amazon mentioned i did not need anything but just ring back the original package and the label is paid for. She rejected me and said you must by tape and tape everything. No costumer service whatsoever at this location and will never use for anything. read more

No wonder the rating is low. Manager may be the problem. She felt so good to refuse my packages while she was the one to say I can accept my packages. read more

This place gets from bad to worse when there's people here to accept mail. They are super slow and uncaring. I've dropped off boxes inside this post office in bins and had packages go missing. There is no dropping off packages or even letters after 5 o'clock. I don't understand how this is a post office without letter drop off mailbox outside or even inside where the PO boxes are located. The only way to drop off letters or packages is by physically handing it to a worker or placing them inside of an open bin in tiny main lobby. Why is this post office paid for by taxpayers so terrible? read more

Ample parking. I never expect fast service at USPS, always bring your patience! Line of 6 ahead of me, only 2 people working the line. Service was very friendly today. Good luck on your visit to USPS! read more

The location is very small, with a line out the door and only two staff members working the window. The wait was long, but the staff were pleasant and apologized for the delay. Appreciated their professionalism despite being understaffed. read more

The service at this location goes way above and beyond. I had to return an order that the seller shipped me the wrong item but I had nothing to ship it back in due to it coming in a bag and I was unable to reuse it. Judy was so patient and helped me when she didn't need to. She went and found me an empty recycled box and helped me customize the sizing. She even helped me tape it up. She went above and beyond and I really appreciated her help. Thank you Judy!!!! read more

My local post office it seems to be improving the line went pretty quick and they're always courteous and friendly. The service was a money order, which was two dollars a pretty good price .My opinion, postal employees, the mail deliveries all work very hard and I appreciate it. I recommend you support your local USP instead of going to all these other pop-ups. I think the USP is a lot better. read more

US Post Office - Post office - Post Offices Near Me - Rowland Heights, California

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The 3 Regular Mail Box outside of this office to collect Mail , Express mail or packages was broken since 2023? This location is at Corner of Nogales and Colima. We check several times about when can Replace it or we Need to park the car then get into office Drop our regular Mail Into A Cheap , Temporary Wire Basket in front of front desk? This is very Ridiculous for A Important USPS Location to Miss Important Mail Box Over Months? Is there anybody can take of this case？ read more

Terrible post office! My package still says pending even though it has been at this location since the 25th. I am unable to file a complaint and they're saying they aren't able to do anything until the package has been scanned. read more

This post office is awful in every possible way. I've never written a review about a post office but this one really inspired me. I will drive 5-10 miles out of my way to avoid this place. Service is bad and most of the clientele has no manners and are extremely noisy and rude. No thx read more

Haven't been here in over a year. Still the absolute worst post office I've ever been to in my entire life. Still the same old Chinese ladies that don't care about the customer or how long you wait in line. Went in at 4:15 in the afternoon. Line was at least 30 people deep. Watched the cashier Tell the other one she was going on break and took off with the line out the door. Zero customer service skills. Parcel bins loaded to the roof. A thieves paradise. Avoid at all cost. After thinking about it, I think they do it on purpose so that people will leave bad reviews and then they will be less busy. read more

on weekdays, i drop off some packages and also receive some receipts. the staff were so so kind and helpful, especially the ones around 4:30 pm. they've always greeted me and never seemed annoyed. i felt really welcomed and comfortable to ask questions! read more

The first pic that comes up is Lilian from a previous complaint a few years ago. It is clear to me that they have been working on their service as Lilian served me yesterday. I shipped an unopened box with original tape. She does not have to, but after understanding I am returning an unopened box as it was shipped to me, she added some tape. Easy open tape doesn't hold up well. Also she pulled out all of her stamps and I bought two sheets. She was professional and courteous. **I was deployed in 2020 to serve as a Postal Clerk for a year in our post office overseas. I feel compelled to tell you all, that a bad attitude is one thing, but post offices are regulated and must follow the rules set forth for them. They are audited and follow federal regulations. I've been mad at them, but now I see their job differently after doing it. I don't know why they are grumpy sometimes, but lately, they've tried to step up their game. I thanked her for doing something extra and told her I'd give her a nice review because she could have made me buy a roll of tape. She smiled and showed me a qr code to submit a review of her service to USPS which I will do. If you don't understand their rules, try to ask. Also I was at the same post office a week ago. Someone else served me, and I shipped a flat rate box to my deployed buddy. There was no line either time, and great service!!! Great job PO team. Also try to change the situation by being the bigger person. Snap them out of their PO funk by being nice first. Hello, how are you? Please and thank you and have a nice day is how we should always be. It goes a long way. They are just people, but the job can be thankless as is all service jobs. read more

Money laundering goes on here. Ive been overcharged for 100+ adjustments for packages i send out on amazon. i buy a $4-$5 label and end up paying $9+. Women need to be investigated here. Where tf is my money going. I believe they are stealing my money read more

I agree with most of the reviews here about the poor attitudes and work ethics. This lady here in the attached image would just completely ignore you when you speak with her and not even look your way if you "ask too many questions". When she has time for you or feel like she actually wants to do her job now she will speak to you as if you're a trouble maker and in a very annoyed attitude. From her behavior I can grasp that she hates her job and maybe it's not the most exciting but what did I ever do to you that you have to treat me with such disrespect? If you ever want anything done, you'd have to see Judy. She's the only one here who is helpful and patient. read more

US Post Office - Staff member who gives bad attitude - Post Offices Near Me - Rowland Heights, California

Yes employees here are as bad as it gets everyone is pretty much rude and just working for their paycheck and pensions ! I wanted to let all the people know that you can actually make complaints formally and they will be reported to the Post Master ! I had done that and the post master actually cared enough to contact me back and inquired about the issue "so they can improve" Just want to say these Yelp reviews means nothing to them if you want anything to change you need to report it to the USPS ! Go online to their website and do it ! read more

I came here on December 23, 2018 with a stack of 55 wedding save the dates. My save the dates included a small wooden magnet so I decided to come into a local post office to ensure I had the correct amount of postage. I don't usually visit this post office but it was the closest location that was open in the afternoon the Saturday before Christmas. I walked up to Lilian who greeted me kindly. I showed her my envelope and asked for the price of postage. She held the envelope in her hand and quickly said 50 cents. I told her I needed postage for 60 items. I told her I wanted something for a wedding and she suggested love stamps. Fast forward two weeks, 17 envelopes (and counting) get returned for additional postage. I go back to the post office and wait for Lilian to become available. I explained to Lilian that I came in two weeks ago and she told me my items only needed one stamp. She stuck to her one stamp idea. She weighed the envelopes and told me it was only 0.6 ounces. She then used a device to slide my envelope through a slot to determine the thickness. Lilian assured me that my items contained the correct postage and urged me to bring all of the retuned items to her and she'll mail them out again. Lilian argued that I was not given a reason for my items being returned. I showed her the photo saying additional postage but Lilian continued to explain reasons why mail would get returned to me. I thought the reason for the items being returned was crystal clear but Lilian said I was not given a sufficient reason. I insisted that Lilian get a second opinion. Lilian summoned a colleague and asked him how much postage for my envelope. He held the envelope in his hand and immediately said 71 cents. Lilian went to protest and he repeated himself two more times. Lilian turned to me and joked, "I saved you money on 40 pieces" as I proceeded to purchase additional postage for my envelopes. Lilian apologized for the inconvenience but I would have preferred for her to do her job right the first time. When mailing items for weddings, things tend to be pretty time sensitive. I just don't understand how the United States Post Office doesn't seem to have a uniform way for charging customers. If you visit this location, you probably want to avoid Lilian. She doesn't seem to understand her job well. read more

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I'm writing this review specific for the male employee working 2/22/21. I did not see his name tag but he was working the front counter. He was Hispanic in his late 30s or early 40s, with black hair combed over. He has a bad attitude and should find a new career if he doesn't enjoy his job. I handed him letters politely and he snatched them out my hand and gave me attitude for doing his job. The post master should really check into this. Really is there any reason to be that angry? You're getting paid a living wage and will have full pension when you retire, you're better off than most these people you're helping. Don't be such a douche. This man should be fired, his attitude will change once he loses his pension and benefits. Jerk read more

0 stars if I could, not that USPS personnel will ever take these reviews seriously. I had several packages with prepaid labels for 2 day priority shipping. Long story short, I dropped them off, prepackaged and labeled on a Friday. My recipients, who needed the package by Wednesday the following week, did not receive them until the following Friday. Not only this affected the recipients' perception of my punctuality and professionalism, it also permanently altered my trust for this location's USPS. NEVER EVER drop off packages here. read more

Came in on my lunch and was in and out! I'd say their star count is far from accurate... Thank you Lilian for the GREAT CUSTOMER SERVICE! read more

This one gets busy and there will be a line. Lady behind the counter was kind and helpfull. Have everything ready to go before you go up to the counter! read more

It's a mess. Find another option of location even if you have to driver a little further. Waited over 35-40 mins with one person in front of me to get to counter. The guy working there apparently sent everyone in front to fill out different forms and tells them to come back up front without waiting in line. However, while I understand that concept - the same staff who had sent everyone to the side decided to take his 30 min break after doing that - leaving one poor (but nice) lady to handle the 5 people the other guy sent to the side, and everyone else in line. Each of these folks them had bulk or time consuming transactions (Ex: sending 10 priority mail items out in separate transactions or arguing for refund for a PO Box payment when the answer didn't change). Never coming back here. Yikes. read more

Super packed every time I get here so I dropped off one of my items and it never got scanned for returns. I have no idea what happened to my package when I dropped off. They should hire more for this location. I've never had to wait this long before. 30 min waiting in line just to drop off some items. read more

This location is does not have a self service kiosk. Tends to have lines and although service is good, they really need to update so that the lines don't get in the way of doorways. A kiosk would really help improve this location. read more

I told the Chinese lady clear as day I want to ship this next day she says OK buy this envelope fill it out boom I buy envelope fill out give to her and I pay for stamp and I fucking read and it doesn't say next day so I clarify next day mail right and she like oh you wanted next day why no say that that's this envelope and you fill thus out and buy this one instead and I'm like wtf I literally just bought an envelope you had me fucking buy and now your saying to refill it our and buy another one and another stamp and there's a huge line behind me so I just left... I'll have ups do it least they can understand me and not dick me around while 20 ppl wait angrily behind me like it's my fault. Chh and she "couldnt" refund me . This is our government now ppl read more

If it has 0 star I will give it!! Bad service. If you cannot understand what they said they will very upset to you especially Mike!!! And I had been there 2 times but all 2 times is very bad experience as it always!!!!! I wonder does any who work there and come to read all comments and try to improve the SVC. read more

POS workers here with no manners at all. It's like they hate their job to death and hate people in general. They will pretend they can't see you and ignore you. I simply wanted to ask if they had any priority envelopes. read more

The mailbox on the right (not the priority mailbox) needs to be replace. Quite often the correspondence get caught in the back of the mailbox or on the grid of the opener. I have correspondence that has taken weeks to get to its destination. I used that mailbox. It should be replaced immediately. In the meantime, don't put your mail in it. read more

US Post Office - Post Offices Near Me - Rowland Heights, California

Still one star after all these years. Thought this place should be long gone by now! Wish I never had to come back but had to take my mom in law to the closest USPS and this place is still a terrible terrible place with these most ungrateful extremely unprofessional workers being them rude selves. Wonder why they're still open. Put other USPS in shame. City of industry USPS is great. Would much rather drive the extra miles to save yourself. read more

They rarely scan the first class packages I drop off. So it won't scan until it gets to the city of its destination. If you are a seller, that means your buyers will be upset and thinking you haven't or won't ship their item and will ask for refunds when in reality, their item has been shipped but this post office really dropped the ball in scanning tracking. I don't know if the package is lost or just on the way. Don't come to this post office if you have the choice. Really don't... read more

Musta been built in the stagecoach days! This has gotta be the smallest post office in the U.S. Very fast friendly service, Guy driving into the bush to park...priceless read more

I asked my dad to drop off a package and pay for first class postage with tracking. I wrote the address by hand legible and CLEAR and I taped the label to the box before hand, I made sure the address was correct and legible 4 times before giving it to my dad. He gave me the receipt and it was friggen sent to the wrong city!!!!!!!!!!!!!!!! the lady (clerk #16) sent it to 14220 instead of 14420. I did not write a unit # on the return address so its a lost cause!!!! I am beyond angry! It was an eBay transaction and luckily it was only $10. Moral of this review is, everyone make sure the location is accurate before paying!!!!! F.Y.I To add tracking is no longer .90 they raised the price to $1.05 read more

AVOID AT ALL COSTS! SUPER RUDE STAFF! Dropped off 2 packages to the clerk, they never scanned it, and now magically it has disappeared! If I could give this place 0 stars I would! Don't even waste your time coming here. If you have a business, avoid at all cost because this place will cost you customers. read more

Worst postal service in So-Cal. I drop my parcels in the portal box in the evening last Thur. It had been three days not to receive by my friends. When I went to their office to check it, the staff just told me my stuff might be stolen after he couldn't find any record from the tracking #. The attitude of him made me feel it was my fault to drop the mail after their office hour. He said: we already put the note said do not drop the things after 5pm, there are some 'fish man'around , especially this area. He was inpatient and wanted to deal with next customer while I was still so confused where my parcels went.. It's a terrible postal office, the way they treat the customers is so irresponsible! Strongly suggest do not ever visit! read more

Tiny place, hard to find! Thankfully this is the parking lot that is used for Buckboards Parade every year, otherwise I will be so lost and Mad. Came here to buy holiday stamps, the staff are very friendly and nice, they patiently help customers to pack the holiday gifts and explained different level of service/ pricing. Less people and friendly staff ;) read more

Called in today. The guy helped me for a price for a certain weight and destination of a post. Then, i just changed it a different weight same destination to ask how much that may be. He rudely told me that id have to get there to know the pricing as he didnt want to check for me anymore. read more