The supervisor is very helpful and kind, she responds to clients' concerns and questions promptly…read more The people under her can be unprofessional and rude sometimes, however, she will take appropriate steps and actions accordingly. Not the most customer friendly staff at the window, so you are pretty much at their mercy and remember to remain polite.

Last I checked this was the walnut post office and not the ghettolandia one so why is the service…read moreso terrible? The lady who works here is SO rude and horrible. How people like this get hired and stay here is beyond me. Rude and horrible behavior to a young woman who was here late and needed help understanding how to ship an international package.

I used Rowland Post Center to send a package with vitamins to my parents in China…read more The staff was helpful, the process was straightforward, and the service was good overall. The package arrived in about 3 weeks, which was within the timeframe I was expecting. Everything arrived safely, and I had no issues during the shipping process. If you're looking for a local place to send packages internationally, especially to China, this is a reliable option. I would use their service again.

I should've listened to the other reviewers, but I came here because it was convenient. First of…read moreall the lady working there did not speak English, so the communication was already difficult. I asked to overnight a package and she told me no without any further explanation. I explained to her it needs to arrive by a certain day to which she assured me it would. When I checked the tracking however the item arrived 3 days after her estimate. This lady has some nerve giving out inaccurate estimates and even had the audacity to tell me if I wanted something to arrive earlier I should have come in the morning since mail is picked up in the morning. On top of that when she saw my last name she insisted I speak chinese because I am chinese. As someone who deals with customers I can tell you I'd never insist a customer accommodate me. Customers should always come first and as someone running a business she should make her customers feel welcome instead of making them feel like they should've had knowledge as to how the the postal business is run.

This is the best US post office in the world and way better than that bullshit one on Beach…read moreBoulevard whether food is nonsense. But here on East Palma they understand the tenants of neither snow nor rain nor gloom of night she'll say these couriers from swift completion of their appointed round and go see Chad for smiles.

This is probably the best experience I've ever had at a post office! All three workers were super…read morewelcoming and friendly. Derick helped me with my passport and I was in and out within 10 minutes.

Lee was so caring and kind!…read more I had bought the wrong stamps for my wedding save the dates and she was so patient, gave us advice, and went above and beyond to make sure my save the dates did not get damaged. Will be coming back here to mail my wedding invites and hopefully she is there again!

We had an appointment with Carina for passport photos and application processing. When we first…read morecame in the week before, she scheduled us for the following week. When we returned for the actual appointment, she told us the camera was not working. This should have been communicated when the appointment was made, rather than wasting our time coming back. (She said thw camera had been down for a while) The interaction was also unnecessarily rude and condescending. We asked straightforward questions about the passport application, and instead of offering basic guidance, Carina acted irritated and unwilling to help. After completing the application, we asked where we could find the information about what documents and items we needed to bring. Her response was essentially, "I don't know, somewhere there."

Wow, so nice to have helpful and patient Customer Service, "THANK YOU, Brianna"…read more I hadn't returned anything to Amazon since the changes made "to drop off returns". Brianna was very helpful without any attitude. She was very helpful & courteous.

UPS store located in Walnut is conveniently located in the same shopping center as Starbucks. The…read morestaff here are always welcoming and friendly. I came on a Thursday morning right when they opened to drop off an Amazon return and was promptly assisted. I was in and out within 5 minutes. Love the fast service!

Came in here to get something notarized late in the day and it was so quick and easy! The workers…read morewere all nice, despite it being a couple hours until closing and the man who notorized our document was very efficient. Definitely recommend coming to this location as they have flexible hours for working people!

Zero star. Negative customer service and everyone there is rude. They won't even bother to smile or…read moregive you eye contact. Wouldn't care to explain to you anything and just give you a no when things aren't how they want it. They literally don't care and don't seem to want to work there, let alone serving anyone.

I have to admit that the management or system used for 2025 during the busy season…read more(November-December) have improved substantially compared to the last 10 years. The key thing was keeping the drop off bin free of packages getting stuck especially for those that drop off ton of packages. Otherwise you'll have to wait in line just to drop off which could be worse when there are only 1 employee working the front. The most annoying thing would be that the outer door can be locked at times before 9am which means you can't access the drop off bin or PO Boxes earlier.

Very disappointed with my local USPS delivery service regarding an important certified…read morepassport-related letter that required a signature. I paid extra for expedited handling and expected a proper delivery attempt. Instead, the carrier left a PS Form 3849 notice in my mailbox marked "dogs" and left immediately without ever ringing the doorbell or attempting contact. I reviewed footage from multiple security cameras around my property, and the video clearly shows there was no actual delivery attempt made. This was a certified letter requiring a signature, not ordinary mail. Customers pay additional fees for reliable and professional handling of important government documents. Simply writing "dogs" on the slip without even attempting to notify the resident is unacceptable. What makes this even more frustrating is that this has happened multiple times already. Now I have to waste additional time driving to the post office, waiting in long lines, spending more money on gas, and rearranging my schedule just to pick up something that should have been properly attempted at delivery in the first place. The entire incident was recorded on camera, including the carrier walking up, placing the slip in the mailbox, and leaving without knocking or ringing the bell. USPS seriously needs to ensure carriers are following proper delivery procedures instead of skipping delivery attempts altogether.

A reliable neighborhood printing shop!…read more I was a little worried about transferring a photo from my iPhone since the print required good resolution. The monochrome 8" x 10" print of my poem turned out beautifully and fit perfectly into a special frame for display at a local museum. The price was very reasonable, just $1.00 for the print plus a $2.50 service fee. Thank you, Roberto, for the excellent service and quality work!

I have to return some items from online hockey store and they only use fedex. This is the closest…read morelocation to my house. Free parking but it always a busy complex. Unfriendly staff. Won't take usps envelope as well. I use the prepaid label so I cant speak about pricing.