Unbelievably bad. Opens at 10:30 when every PO in the country opens at 9. reported over and over to Post Master General, no change. Constantly mix up mail, I mean legal documents and other important mail. Go in and talk to a Manager, you'll get this hangdog, disingenuous stupid "I'm so sorry I can't help you ma'am. Talk to your Senator.". incredibly irresponsible and bad. BAD BAD BAD. read more

My packages that get sent here so often are mis-sorted and sent to another shipping center in some state like Texas instead of to my address IN THAT AREA. Why can't you do something simple like sort local mail into "out for delivery " instead of sending them to another state? Good lord. This happens so often that I wish there was a DIFFERENT usps that I could ask for my flippin mail to go through. read more

I have had issues with home delivery. Instead of fixing the problem the postmistress decided that she could just cancel package delivery to my home. She would not deign to speak to me directly as I requested. There are good people that work at USPS in Queen Creek but problem resolution is a very, very weak point and needs to be addressed. Employees somehow managed to cancel my informed delivery just to make a point I assume. I have to wait to figure out what mail is coming my way until I am able to re-apply for this. Additionally, escalating the issue is what brought out the bullying in the management at Queen Creek Post Office. read more

I can't see why ups and fedex is better to deal with. They just love to make it inconvenient to ship something. Oh and if anyone needs to know, make sure you print out your label somewhere else cause they somehow can't do it. For someone who doesn't have a printer that's super inconvenient. Ups and fedex both have that option. I'd even pay to print it. Crazy there isn't a option. read more

I've never seen a post office so busy! Are they under staffed? It doesn't matter if it's peak season or not. Perhaps Queen Creek is too populated for this one and another needs to be open. It's getting ridiculous. read more

They need to stock the lobby with priority mail boxes of all sizes, envelopes too same goes for express. It is absolutely no good to have a self service option in the lobby then not keep the supplies stocked. It truly cannot be that hard for one person to check it daily. I now have to come back tomorrow, take time off work to get a priority box and mail my item. Part of truly be dedicated to "Public Service" as the plaque on the outside wall states is supplying the items the public needs to mail their packages. read more

I had an amazing customer service experience with Scott! I had a package that was sent to me short postage. When I got to the post office I was lucky enough to have Scott as the person who helped me. He searched for the missing package, went above and beyond and couldn't find it. He texted me updates and what all he had done. Amazing! Today the package resurfaced and AFTER his shift he dropped it off at my door! Wow! What an amazing thing to do! 5 stars for Scott and his customer service level!!! read more

Honestly this is the worst usps to go to. They're rude also I wanted to email the receipt not print and she didn't even give me a chance to click email and then she said well you can just take a picture of the receipt. She was in such a hurry and the place was empty. Clearly the staff needs to be trained on courtesy. read more

Fucking hate this post office. Pos buff guy behind the counter wouldn't even let me speak and explain to him the situation before he keeps saying "I need a tracking number"... mf I don't have one, that's the problem... whatever, hope he gets fired and he can go lift some more weights while he looking for a job read more

Why does this post office have only a few poor reviews on yelp? I have no idea why. My background is Five Star five diamond resorts so I know a little bit about customer service and Stacy at this post office as well as the woman that helped me at the counter went above and beyond and when she ask if there's anything else she could do to help me I explained in the state of California: They certainly would never of answered the phone call Even if they did answer the phone call they wouldn't of done anything They would never have called me back on my phone like Stacy did (customer Service)(ownership)(kindness) So maybe it's not a brand new post office inside and looks a little tired but I'll tell you about the people That work at this US post Office in Queen Creek ARE kind, helpful , have great customer service and most of all they care. Thank you so much Queen Creek post office and Stacy u guys are awesome read more

I don't like this post office at all. The parking lot is a total mess. People constantly coming and going. I can't tell you how many times I've nearly gotten hit. Most of the employees rush you, are impatient and rude. I was mailing some packages for my wife that were international and I wanted first class with tracking. The worker made it so obvious how my requests were such a pain the ass and messing up her day. It's like, "uh? Isn't this what you're getting paid 25-35 bucks an hour for?" It's a lot like the DMV. I've never really cared for government employees because they're normally rude and they know that because of their union, that they won't get fired. There is one tall black guy Mike that is always nice, laughing and smiling, but the rest of them seem so miserable. read more

I took my daughter in to ship a small lightweight package to her friend. They wanted to charge $30 to send a package that weighed a little more than the paper envelope it was wrapped in. We left and went to Fedex instead. We paid FedEx $7. read more

Every time I try to use the self service kiosk in the lobby there's issues. Either the machine is down or after purchasing the postage the package drop box is locked. Why even have a self service kiosk if one can't use it?! Nothing like making multiple trips to the post office to mail a package. Quality service like this is just one reason why the postal service is always in the red. The government needs to have a private company run the postal system because it's a joke right now! read more

Literally the worst! My package was out for delivery but never showed up... 6 days later still no answers. No one has even called me back . Apparently it disappeared into thin air. The driver either stole it, or delivered it to someone else and never scanned it. I've had tipsy make up bags stolen also. Im so disappointed in this post office. read more

The people in this post office are very kind. Certainly sometimes they may sound a bit off, but who doesn't.

Excellent fast friendly service. Went in for a general delivery item. Was in and out in 5 minutes. Many times it is the grumpy customers that make going to the post office a horrible experience. Once a particular supervisor left, this office became more efficient. Keep up the good work, keep wearing those smiles and maybe, just maybe your customers will respond to you in kind. You deserve it! read more

I sent out invitations (50) and only 27 were delivered! I sent a birthday card with a money order and it never got there! You call to complain and there's nothing they can do because it wasn't insured! I got my money back for the money order because it was a postal money order! But they charged $5.95 to refund the money value! This is one of the worst post offices in town! Take your mail to the UPS store, so you know it will get to the proper destination! read more

Again, mail at this time of year seems fishy. Either damaged, missing or both. If this is how you treat customers mail, then you guys need better and honest people. read more

US Post Office - Went to pick up mail today at my mail box and this is how my card came all damaged. Nothing was missing, but still. Take better care - Post Offices Near Me - Queen Creek, Arizona

A couple of months ago I ordered a $500+ camera lens and they mailed it to the wrong address. Conveniently, the usual mail carrier went on vacation the next day so I had to wait 5 days for them to come back. Then they said they were going to ask the person they gave my lens to if they still have it by putting a note in their mailbox. I called back several times to find out if they got it back, but no resolve. Thankfully, I got refunded from the company I ordered the lens from. No thanks to the post office. Someone got a free lens out of the deal and it wasn't me. Fast forward to today: I moved, filled out 3 different cards to forward my address. Three weeks goes by, and still no mail. My boyfriend went into the post office to find out the hold up. They had the 3 cards I filled out in with our mail they put on hold and never entered it into the system. My boyfriend had to fill out the same 3 cards again for some reason. Now, 4.5 weeks later, I'm still not getting mail. My boyfriend is, but I'm not. I went in to the post office to find out why. The lady at the counter told me it takes a while before you get mail and then it'll all come at once. I said it's been a month! Isn't that crazy? She said no, not for them. I've moved way more than the average person moves, this isn't my first rodeo. Never has a change of address taken this long! A week, maybe. Never a whole freaking month! Thank goodness for online bill pay. read more

Simply worthless! Where do I even begin? If you look at the 2000 US Census and see Queen Creek with a population of 4316 and again in 2006 with a population of 20,818, the rational person might think if these folks want to mail letters, we might need more than 2 representatives at a time and maybe stay open longer than 12-2 on Saturday. My trip today took 37 minutes waiting in line... The building is small and unnoticeable unless you are looking for it - then they have weird hours, especially the 2 hour Saturday operation. Here's a quick clue- if you can find a parking spot, they are closed. I showed up today at 11:30 and rejoiced at the ability to find a parking spot. See above...they were closed. I left and ran some errands in the area, returning at 12:10 - just 10 minutes past opening. As I walked in the door, I noted the lobby was full and it wrapped down the hall way and turned down another hall. Really? That many people in just a few minutes? Of course there were only 2 workers, so that helped the delay. While continuing with negative thoughts in my mind and watching the unsupervised children running around, screaming and playing with the PO Boxes while the mom didn't care. My only source of amusement while waiting in a line of more than 50 people was the number of people who came in after me. I counted 5 who walked in, looked around and said "Jesus!"...others looked forward to the October day when the new post office opens. Besides the operation hours, the constant line of people regardless of the time and the horrible parking situation is the limited supplies. If they are closed, you would think there would be a nice stash of labels, envelopes and forms in the outside lobby so that customers could complete their mailing ahead of time. That would speed up the line. No. The only thing in the lobby was a stack of fliers promoting the upcoming appearance of Phil Vasser at the performing arts center. That was the reason I had an errand to run - I needed to buy an envelope so I could complete the mailing. Otherwise there is a tricky traffic jam between the people holding the door open, then releasing to let people out, only to grab it again...and the people coming in needing supplies. They walk inside to locate the envelope and labels while the rest of the lobby stares them down to make sure they do not cut in front of the massive line. Combine this with the mail delivery that sucks - wrong address, inconsistent times - just general suck-ass-iness... This place and its service just plain sucks. Glad I do not mail many items, but I will be glad when the new facility opens. Hopefully it is better! read more

US Post Office - The line on Saturday...it only took 12 minutes to get to this point - Post Offices Near Me - Queen Creek, Arizona

I've been lacking in sleep a lot lately, so going to the post office has become an arduous task. The mail i've been getting lately mostly consists of IKEA and other furniture catalogs which I have become addicted to. If I see something clever like a coffee table in the shape of a yin-yang, I have to have it. Like the Johanneshov armchair in the Strinne green stripe pattern or the Rislampa wire lamps of environmentally-friendly unbleached paper. Even the Vild hall clock of galvanized steel, resting on the Klipsk shelving unit. Which one of these things define me as a person? When will I be complete? I had a large box of home made soap (which has become exceedingly popular on Etsy) to send out and I came to the post office hoping the shipping cost wouldn't be abhorrent. Looking around, everyone had a droning dead look in their eyes. Lines of people just waiting to get back to more misery. Staring at the back of each others' heads and wondering if that person sold their dreams to the lowest bidder just like them. Even the air didn't want to be there. And this is how I met Tyler Durden. I approached the counter and Tyler immediately grabs the box from my hands and looks me in the eyes. Suddenly the beige walls around me started to get smaller. "Who would you fight if you had the choice?" It was like jumping into ice water on the sun. My eyes shot awake and I looked around to see if anyone else just heard what he said. Nobody even glanced away from their phone. "Excuse me?" I laughed nervously. "Cmon man, just answer the question. Have you even been in a fight?" My laugh faded. "I just want to know how much it will cost to send this package. It has to be there in two days latest. Now can you help me with that or not"? Tyler didn't miss a beat. "This is your life, and its ending one minute at a time." I froze. Some sort of lump found its way in my throat and I couldn't tell if it was self loathing or some left over evolutionary defense mechanism. "Only after disaster can we be resurrected. It's only after you've lost everything that you're free to do anything. Nothing is static, everything is evolving, everything is falling apart. You're not your job. You're not how much money you have in the bank. You're not the car you drive. You're not the contents of your wallet. You're not your f****** khakis. You're the all-singing, all-dancing crap of the world." "Give me my box back. Now". I was furious. Or enlightened. I can't remember. I could barely stand. Tyler held tightly onto the box as he motioned it towards my chest. "Hitting bottom isn't a weekend retreat. It's not a seminar. Stop trying to control everything and just let go! LET GO!" As he said that, he let the box go and I fell back a couple of steps. I turned around and it felt like I was battling civilization to get to the door. People didn't move. They didn't care. Reality was a distraction. I pushed open the door and my breath was heavy. I looked around and for the first time in my life, I felt the breeze on my neck. My eyes welled up and my stomach started floating. I threw the box on the ground and it didn't even make a sound. I will never forget that walk. Thanks Tyler!!! Go see Tyler. The best. Truly cares. read more

Well the new post office in Queen Creek open last week and I have to say the office and ground are nice. But there is still this very big problem. THE SERVICE & PEOPLE who work there must be the slowest people in AZ. I gave them the benefit in old post office due to the size that must be some of problem, but no it is not. So Mr Postmaster what do you have say to service to service you offer in QC. Where are Kiosk's Where is the self service machine Where are you friendly workers Where or Where is the service? My business will always go to the UPS store in QC , where the service and people are very customer service friendly and speedy. And yes they will process all US Mail. No wonder the USPS can't make any money it run by Moron's read more

Oh, This is good. I see i have received Jury Duty thru Informed delivery online and see a picture of jury Duty envelope. Guess what, It does not make it to my house. Reported Lost mail but hear/get nothing. read more

Worst post office ever. Rude, grouchy and just terrible service! I wish it was different.

Avoid this post office branch like the plague! Waits are excessive and the staffing here is minimal. The photos here that show long lines are a perfect example of what you will encounter here! Awful! read more

Worst ever 11 years of delivery issues, lost checks coming in, damaged packages, rude staff, etc. Try to talk to the postmaster and the staff screens messages and then never delivers them much like their job can't deliver mail! read more

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Seriously?!?! WTF is wrong with these people. I call and call and i get nothing but a busy signal. Finally I get a ringing at around 4pm and it goes to the after-hours answering system.... which should be kicked on around 5pm.. NOT 4PM! What is the damn point of these people. We havent gotten ANY mail for weeks now and i cant get through to them to actually get some insight as what is going on. I've filed a formal complaint so we'll see where that leads. Currently on the phone with Corporate to lodge another complaint and find out details on my effing mail. read more

Why is it so difficult for Queen Creek post office to deliver mail to your house? I got my neighbors medication in the mail, and my mail goes to another persons house!!! Currently I am waiting on an envelope from L.A. That was mailed two weeks ago!!! This seems to be an ongoing occurrence, yet nothing is done about it! If you can't do your job, then get fired!!! Does anyone know who I can write to file a formal complaint? read more

This should be a negative star. They said a package was delivered, but I am unable to locate package. They said it went into the community box but this package won't fitin that box nor was it delivered to my door because I was home with the door open all day waiting. The people I have talked to at the post office and the driver are incredibly rude like it's my fault they lost the package. Going to file a claim against them. read more

DAY 4: I wish I didn't need prescriptions mailed to me, but, I do. Thanks for sending them to Phoenix after you received them. With any luck, the medicine that needs to be kept on ice will have melted into an unusable puddle of goop. I'm being sarcastic. read more

US Post Office - Post Offices Near Me - Queen Creek, Arizona

I continually get the wrong mail. This has been an ongoing issue with the Queen Creek post office since we have lived here over the last 16 years. Today, I went to get my mail, only to find out I have all of my next door neighbor's mail. Not one piece of the mail is ours. This leads me to wonder which one of my neighbors received my mail. I called the QC post office several times, only to get a busy signal each time. I can only hope that whichever neighbor got my mail will bring it to me, as I will take my neighbors' theirs. It is too bad that I have to give them a star just to post this complaint. read more

I've lived in San Tan Valley for exactly 17 days. Officially changed my address in the system. For some reason, I still have not received a package from my father from Texas sent well over a week ago (received one from him the first week I was here) My daughter ordered something from Amazon in Florida. It arrived in San Tan Valley at 10:30 a.m. on January 18 but the tracking noted "incorrect address". Um, the address WAS correct. So it made it's way back to Queen Creek a couple of hours later where it sat till 5:30 the next day, where then it was noted "customer moved". Now it's on it's way back to Florida. The customer service rep confirmed my new address is in the system and she didn't know why it was sent back. Now I'm also wondering where the package from my father went. Looks like I'm gonna have problems getting my mail from the other posts here read more

Ended up in some neighborhood no post office found and where Google maps said the post office was was literally a playground!!!!!

The worst customer service I have ever encountered. Man on the phone was rude, abrasive, and insulting all within a 5 minutes phone call. If you do not enjoy customer service QUIT YOUR JOB instead of making others miserable with your negative attitude. Maybe try a computer job that requires little to no human interaction since it doesn't occur to you to be empathetic when someone is tracking down something as important as their mail. After explaining the situation I was in he continued to cut me off and speak over me then proceeded to mock me. I am completely blown away that this person passed an interview process never mind be working the main shift at a busy facility. read more

Ive lived in the Valley 14 years now and this part of the Phoenix area has to be the very worst postal service I have ever encountered. The after hours lobby is never stocked with adequate postal supplies. Priority mail envelopes or boxes or change of address forms and the kiosk has been down several times and often they lock the mail drop. Its an 8 mile drive just to get there so its very irritating. And more than just a few times Ive had a notice to sign for a package and I have filled it out and signed everything to redeliver the package and put that in the mailslot as I was directed to do by the carrier and at this current time Ive discovered that I have a package somewhere out there that was never redelivered since June 10th! Those are the major problems in my opinion. I could go on but there isnt much point in that. read more

the worst. i have requested a vacation hold, both online, and in person, yet mail keeps getting delivered

When I use the Post Office in Queen Creek service has been excellent. I am very grateful thank you for all the hard work.

The people working here and for here hate their jobs and let it show. If you need help with anything or have a problem, it just upsets them and they become nasty. I stood in line for 20 minutes and they said my box was not shut enough and needed to be taped more but could not tape it or provide tape. I had to leave, go buy tape and get back in line. Think he was nice about it? No. My mail was not checked for a week and I got a notice they will not deliver my mail and I need to go to post office within ten days. I could not get there and called multiple times, different numbers and never got through. Held for two hours one day just to be hung up on. When I went on the 11th day explaining my struggles, the clerk said "well we are busy" and also they already got rid of my mail and I had to fill out a form and put in the mailbox and wait to resume normal delivery. Also my carrier, might skip a day, come after 8pm, 3 times he dropped off certified mail that required signature, rings the doorbell and runs. I've seen him from Upstairs do this and while I'm trying to chase him down. He does not wait 10seconds for you to come to door, just puts a notice he missed you and now you have to go to the lovely post office to pick up your mail. Good reminder why nobody wants government run businesses. read more

Terrible. Had years worth of problems. Mail not delivered, delivered to wrong address, postal employee speeds through the neighborhood, and is extremely unfriendly. I guess long gone are the days that you personally get to know your postal delivery person or they at least be pleasant. I worry when things are delivered by usps that I won't get it based on the whimsy of our delivery driver that day. I've complained. This office doesn't seem to care. I've complained to the post master general. Things got better for awhile, but it slipped back to typical problems. Sad indeed. read more

The staff here compared to where I am from (IL) are SO HAPPY and friendly. They always greet with a smile, have little conversations with you, and when I asked why they were always so nice, they said it's because we have more sunshine here in AZ. LOL! The best thing ever happened to me, though. My mom sent overnight mail to my son for his 16th birthday. When I got our mail from our box at home, there was no package! I went to the post office immediately right before closing time and they searched and searched for it to no avail...so the SUPERVISOR followed me home and opened 2 mail box covers to check all the boxes. He found it! It was in the wrong box. That's true service right there, to not only go with me to my home but also after they closed. I will be forever grateful. Great awesome service!!! read more