I love this location so much and Charlene is such an essential part of the PDR neighborhood. She goes out of her way to get to know you, make you feel welcome and to answer any questions you may have. My mail has always made it out on time and to the right place. People need to give her a break in these reviews - she's literally the only person there and I think she does excellent considering that fact. I've also seen review or two talking about not being there at posted times ... I'm a regular at the office, coming multiple times a week, and she's always been there in operational hours, even just before or just after. read more

No boxes for heavy items was left waiting for their break which was over 30 minutes only to be sent away to Box City

The blond lady is alway so helpful . Very quick and efficient little place not sure what else to say have breakfast next door cafe Milan

Friendly and good customer service! Only one person works there and she deserves a break. See photo for hours. read more

US Post Office - Here are the hours. Only one person works there and she deserves a break - Post Offices Near Me - Playa Del Rey, California

Typical greeting when I arrive here is a sign in the middle of the morning saying closed. Will return later. You can't call first because there's no actual phone they answer. And they don't return when they say they will. A 20 minute post office errand takes an hour. If they were a real business they would fail. I'm only here because it's been four days since my overnighted package was shipped. I only come here because they make mistake after mistake. Such bad service. If friends could just listen when I say please use FedEx. It's cheaper... read more

US Post Office - Typical greeting when I arrive here. You can't call first because there's no actual phone they answer. - Post Offices Near Me - Playa Del Rey, California

The worker, Charlene I think, does not abide by regular office hours. She leaves whenever she feels like it, takes her lunch at any time during the day and comes back at any point during the day. Coming here during office business hours, its 50-50% chance that she will be here. Corporate needs to really come look at this place and it's employee. I've lived in many different states and cities, but have never seen a post office quite like this one. If you dare to bring these issues to Charlene's attention, she will literally yell at you, become rude and combative. Does she own this office? I just cannot believe how awful this place is. I live right next-door and sometimes I will drive a lot farther if I need anything at a post office. I just cannot stand this place and this woman. If I could give zero stars, I would. read more

It says up above that it's "Open Now". It's not. This is the 3rd time I've gone down this PO to find it randomly closed. At just before 2pm, the sign on the CLOSED door says it won't open again till 3:20pm. There are people inside though. This PO is the WORST I have ever encountered. It was really bad before they changed the ONLY employee. And hope bloomed it would improve at least a little, but no, it seems to be worse. There's no consistency about when or IF it might even be open! I will now have to return AGAIN later, in the rain and no doubt more traffic. read more

USPS really needs to look into this location and possibly shut it down. The employees here are the laziest, rudest people we have encountered in a long time. Today (4/3/2020) at 11:45am we went to send out a return package but wanted a receipt due to the value. There was a makeshift sign out front saying the employee was on "break" and would return at 11:45, at 11:48 am an older man strolled up and asked my husband (who was holding the large box) if that's all he needed and to just leave it there in the hall. What? So he tells him we need a receipt & he replies "you don't need a god damn receipt, it will be scanned and you can check it that way" are you f'n KIDDING ME! I can't believe this USPS employee would speak to a customer in that manner. We in no way were leaving our package with this piece of sh*#. Last year, we went to mail a package here and it was the same nonsense with a makeshift sign saying they were gone. It seems this is very common. Truly, this location should be shut down and I will be reporting the employee we encountered today. And to that miserable man- the postal service will soon be obsolete so karma will catch up to you sir. read more

US Post Office - Do not go to this location. It should be shut down. - Post Offices Near Me - Playa Del Rey, California

This post office is in PDR, a very small town and it feels like it's stuck in the past. There is a sole employee - so yes if she needs to use the restroom, take a coffee break or have lunch then yes, the PO is closed. I do get that it's Inconvenient when one is in a time crunch but how else is ONE person supposed to prop up this branch? The sole employee is a lady who may come across as grumpy but if you engage in small talk you will find that she is actually very nice and funny in her dry way. I have come here several times and make the best of it knowing that there is ONE person for the job. read more

Very easy package drop off experience, the woman working was friendly and helpful. The parking lot is small and off a busy street

My expectations for a Post Office are pretty low, but this has to be one of the absolute worst Post Offices in the United States of America. "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds" my ass. I just tried to mail out a birthday card for my dad at 3:55PM on a (non-holiday) Monday and they were closed. You would think that even if you were going to be closed at that time on a weekday, you would at least have access to a mailbox to drop off a letter but of course not! The lobby area with the mailbox was closed as well and there was no explanation of why. God forbid I had a PO box and really needed to check my mail because that sure wasn't happening. Whenever I have gone there to not just drop something off (and they were by some miracle actually open because they are also closed from 1:30-2:30 every day), the people working there are some of the most unpleasant people I have ever encountered. Everything also runs at a beyond snail's pace so there is almost always a big line which again, is the case with most post offices and I somewhat understand, but if you're going to be slow the least you can do is not be egregiously unfriendly. So my advice would be to avoid this post office at all costs. read more

I like this post office, it has an old small town feel, the ocean breeze is wonderful and the outdoor sushi restaurant, dry cleaners/ menders , and next door mens salon barber all make it quaint. read more

Just the worst. I don't think I've ever had a successful visit to this location. Every time I've been here I had to drive to another post office to complete my task. The only reason I've made the mistake of frequenting this building, is because my mail carrier does not consistently deliver my packages and will leave them here. I'm typing this review while sitting in front of the closed office during regular business hours. The postmaster has posted a hand drawn sign that says he'll return in 15 minutes. I can see him wandering around the parking lot in uniform humming and drinking a sprite. read more

US Post Office - The postmaster shuffling around the parking lot while customers wait in front of a locked post office, during regular business hours. - Post Offices Near Me - Playa Del Rey, California

Terrible. Went there during lunch and sign said for return at 135 but 150 and person still on lunch break!

The worst post office. They lost my mail and I had it certified too. It was a money order. Never coming back here again.

Not going to lie, after reading these horrific reviews I was nervous to go there to pick up my certified mail that got returned. Upon arriving there were two people in line and an older gentleman helping them out. I thought this as the "Steve" person that everyone in the reviews was talking about, and was bracing myself for a terrible experience. I didn't catch his name, but if this man was Steve, the reviews couldn't be more wrong. He was super kind, efficient, patient and I was out of there in 3 minutes. Not as bad as the reviews crack it up to be. read more

Will not accept 30 lbs package, cannot help correct shipping label. What's the point of having this office?!? read more

Years later and this is still the worst post office in Los Angeles. My package was dropped off at this location yesterday. Tracking says my package is at this location. Myself and 3 other customers were locked out during business hours and denied access to this location. If you ever get a package delivered here, have it redirected to a different facility. The worker will pretend to look for your package and then give you a fake number to call that never answers. This happens regularly at this location and I am shocked that the laziness and lockouts are still happening. Instead of Yelp, file a complaint directly with the Inspector General at uspsoig dot gov/file-online-complaint if you want this disrespectful behavior to stop. Giving a one star on Yelp does nothing to help our community get better service at this location. This man needs to retire, it is abundantly clear he has no desire to be of assistance to the good people of Playa del Rey. read more

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Absolutely disgusting service. I have been trying to do an address change and they need verification. I went to 2 other post office and they said I need to go to the playa del rey postal because that's where I live. When I arrived the Asian lady with glasses already had an attitude. When I told her my issues she already told me to go to another post office because "she don't know" I tried to explain it to her. She scanned my code and her computer shows my old address I told her I don't live there. She said "that's what we have that's where it goes it can't change." Excuse me what?! She told me she couldn't help me and I had to go. This place is a hole in the wall. read more

I am all about supporting the United States Postal Service and try to get my stamps and all of my mailing needs through the USPS. However, this USPS post office is really testing my support. I have, on more than one occasion, been tempted to visit the nearby Postal Services shop due to the inconsistent hours and off the wall customer service at the Playa del Rey USPS Post Office. On my first visit I arrived at approximately 4:05pm to be greeted by a handwritten sign on the door indicating the lunch break was from 4:00-4:15pm. Talk about a late lunch... Unbelievable. I thought this was a one time thing but looking through the pictures posted on Yelp, I question how can a person's lunch be so inconsistent every day?! I decided to ride my bike back the same day around 4:30pm at which point the line was much longer and I had my first experience with the customer service (or lack thereof). The gentleman working at this post office is so quirky it is off-putting. He slams his keyboard every chance he gets and had the weirdest tendencies. That's fine, I'm sure the USPS is an equal opportunity employer and safeguarded by the coveted government job protections. On my second/third visit, I was the only person in the post office and this employee told me to wait (which happened to be a good 3-4 minutes) while he tried to "figure something out on his computer." There were no customers in the place, no packages in front of him, his computer was fully functioning, I have no idea what he was trying to figure out but telling a customer to wait is mindblowing. When I asked the employee which stamps the post office had that day he showed me three different versions - animals, pumpkins, and flags. I don't understand where all the other options were hidden....... I am giving this post office two stars because I am immensely grateful of the services the USPS provide. I wish this man would retire and/or not service customers directly at the front desk. Until then, it's time to find a post office on my way home from work. read more

Rude rude rude rude! Dirty ugly location! These people are super slow they don't even care! KYONG is awful lady, awful personality! I'm sending two packages and two envelopes... I don't even know that she speaks English... She doesn't even say hello or smile, she over charges. I try to talk to her, so rude doesn't even acknowledge me or my concerns. She just taps her finger on the kiosk! tap tap tap tap! I'm just left looking at her, thinking what an ugly lady! It's Christmas and I'm trying to be cheerful, stay away from this location if you need to go to the post office! ugly energy here! They'd get Coal if I could give the review. read more

I've had a Yelp account since 2010 and, to date, I've left only 17 reviews (12 of which I did in a particularly judgy feverish haze). That I would take the time to write my 18th review about a Post Office that I don't even frequent, should tell you something about how terrible this place is. My girlfriend and I went in to pick up a package that was supposed to be waiting for her (it's not, it's currently "somewhere" with no hope in sight...but that's a whole other issue). My issue is with the customer service and the location. I assume just as a matter of course that we'll never actually get the package, that's a given, but you could at least screw me over politely instead of also making me feel terrible. The lone employee, Steve, doesn't want to be there. How do I know this? Because he says so, loudly, and in a variety of unprofessional ways. The most memorable of which during my 30 minutes there being: "This job is trying to turn me into an alcoholic," said without a smile. What's more, the place is in absolute shambles. There are packages piled up all over the place in the cramped customer area (none of them my girlfriend's, likely filled with expired food and unsent letters to Santa). There are no pens anywhere for the various shipping forms (most likely because they don't want you to waste their ink on forms they'll never use anyway). There's clearly no pride of ownership here. Lastly (and this is the detail that really drives the one-star rating home), he never answers the phone. This is not hyperbole. My girlfriend called the office 4 times before we visited, and the phone rang and rang (there's no answering machine). We assumed at the time that they just must be really busy. Not true. When we walked in, the phone, unsurprisingly, was ringing. And ringing. And ringing. Right next to Steve. Ringing. And ringing as he complained about how the Venice office keeps losing his packages. And ringing. He never answered it. He never even glanced at it. This is customer service? And the kicker, when he couldn't find the package, or any information about where it might be, was that Steve suggested that we call him later if it's still not delivered! You win this round, Steve. read more

US Post Office - Undelivered packages piled on the desk in the customer area as defense for the impending zombie apocalypse. - Post Offices Near Me - Playa Del Rey, California

Hours are totally inaccurate - they close for an hour for lunch whenever they want at any random time.

This post office is closed with a sign on the door at wired times during business hours. I called to see how if open but no one ever answered the call. read more

Always a joy to catch up with Steve! Especially after his lunch break when he is perky and full of moxie! Knowledge? Yes! Experience? Yes! Come down and get some stamps, just don't be in a hurry. read more

My experience here was extremely fristrating, I was trying to find a package and asked the man to look in the back because I had been given this address to go to and three times all he said was no this isn't your post office it won't be here. Not sure what the harm is to just look, but anyways, he told me this wasn't where the package is and sent me to a different office to see if that's where my package was. I asked if he was able to call and check to see if it was there before I went to the wrong place, he said no I don't do that. I try really hard to be nice to postal workers cause I get their job isn't the most fun but with attitudes like this and service like this it's really hard to not get upset. read more

I've been visiting this location for many years Steve and Charlene are the best customer service reps in this place:) This morning I went to visit Charlene was there she is the best I have dealt with US Post Office in my entire life I wish I could give more than five stars on her accomplishment and customer service best person to talk to have her taken care of what I need to mail anywhere in the world? Thank you again for your awesome help service and just being there for us especially when the other two offices are closed in Westchester and Venice please keep this place open I'm going to come back as long as I can thank you again for your help Charlene you're the best:) read more

I went in at 4 p.m. on a Friday to buy two boxes. Upon entering the line area with two people ahead, the postal worker yelled at me he was going on a break. The store closes in one hour. I guess the USPS isn't in a financial crisis after all? read more

I made an appointment at this post office three weeks ago to have my passport renewed. When I went in for the appointment they informed me that there was no Pat postmaster on site due to Covid and that there's a glitch on their website, then they pointed me to their main offices which was 45 minutes away in South Central. When I got there they informed me that I needed to go to the location on aviation Boulevard as I was now considered a walk in. Finally when I got to the third location 2 1/2 hours later I learned that the address they gave me was wrong. Nobody knows what they're talking about read more

This is either the best post office in America or the worst post office in America. If you enjoy absurd situations, like a post office having no stamps and no working scale one week before Christmas, then this is the place to visit. Little known fact: this exact location is where the stereotype of the disgruntled postal worker was invented! Stop by for a wild and wacky time (but do not expect that you will be able to actually mail anything). read more

I stopped in for the first time to this post office today, and the lady behind the counter was lovely. She let me take my bike right inside the first door, so I didn't have to leave it outside (no bike rack to be seen), and she was super helpful, kind, and got me out of there really quickly. She also had quite a line of other people in there she was helping at the same time. I have zero complaints! I don't know what was going on in all of the other reviews, but my experience was super efficient and friendly. I have no reservations going back next time I need to send anything out. Thank you!! read more

It's a small post office and has limited hours, amenities because usually only one person there. They are nice when you go in and work with what they have. These reviews are comical with peoples' entitlement and expectations. "Worst EVER! How dare the one person there working take a 15 minute break or lunch and expect ME TO WAIT! I'm SO IMPORTANT!" (in multiple reviews below). F - get over yourselves and plan ahead or wait. You're time isn't that important. You're not late to scrub in to surgery. Jesus. Calm down. read more

I was at this Playa del Rey post office in early March to mail several gifts/packages to family and got the opportunity to be tortured by a postal clerk (can't call her a worker) named Charlene. She is a bitter old lady who seems to hate the customers as much as she hates her job. I asked her what my options were regarding pricing and timing to get these packages to their destination and you would have thought I was asking her to personally deliver them for me. She huffed and puffed and rolled her eyes at me. I only had 3 packages and yes, the each were different sizes and weights. These were not large nor heavy boxes and they were sealed up, addressed properly so there was no issue with the parcels. She was so unpleasant to deal with and should not be working in any form of customer service. Grumpy old lady should be in a back room sorting mail. read more

Went into the post office at 4:15 to return a package. There was a note on the door that said "Break [not legible word] 4:30pm." There was a man that I could see through the door. I knocked and said I needed to drop off a package. He shouted at me "I'm on break!". I was taken back. read more

I waited outside today with several other customers trying to access our PO Boxes. The new reduced hours are Mon-Friday until 6PM to gain access to your PO Box, yet the door was locked at 5PM. The lady working inside ignored the fact that we were all outside trying to get her attention. We all run small businesses and are just trying to make it amidst the pandemic. We were waiting on checks and now will not be able to access our mailboxes until Monday. The sign on the window clearly states that the PO Box access hours last until 6PM. This is terrible. While I am at I might as well just say that I always get terrible service at this location - and I will be moving my PO elsewhere at the end of the month. read more

Seems like this location is almost never open, even during posted business hours (usually theres a handwritten sign saying someone is off on a break). When they are open, the customer service is usually mehhh. Grumpy workers, often sitting in the back office watching tv. Recommend trying the offices in Manhattan Beach or Culver City. read more

I want to support USPS... especially the smaller locations. This is my local post office. Every time I come in here it's at least 45 minutes. There is one guy in front of me right mailing ONE item to Canada via Priority International flat rate. 'Steve' has done everything as slow as humanly possible like he always does.... 39 minutes and counting for ONE item. Honestly.... avoid this place like the plague if your time is in any sort of way valuable to you. read more

Hello neighbors of Lower Playa del Rey where I grew up from 1948 to 2002...This Post Office has served us very well over many years even with changes in staff they do an excellent job, If you have an issue with parking either go early or later in the day and with Covid-19 I limit going there as often as before. Steve gives me great service and his assistant. We need to keep our local Post Office as it is, Thank you. Sharon S. read more

Steve gets a bad rap. The place is understaffed and he always has to work solo. There is a high volume of business and the poor guy never truly gets a real break. I've personally witnessed people being relentlessly rude to him over things that are out of his control. I've read reviews saying that he's the one that's rude, but honestly, it's hard to have a smile on your face when people treat you like shit. USPS lost a very important package of mine - something my mom sent me with things that were once owned by my late grandmother. So, you can tell how much this has affected me. In my state of frustration, Steve has been helpful (as much as he can be) and I appreciate him. I'll continue to frequent Playa Post Office. read more

Steve is an asshole and upset that he has to drag himself into work every day. Didn't have his mask on & burped in my face. Tried to get him to finish setting up a PO Box that I initiated online and he had no clue what to do. Then when I tried to explain to him what he needed to do on the computer screen (literally pressing that I presented my driver's license & vehicle registration card) he got mad & said, "Get lost lady" as he walked back into the mailroom. So I stood there and waited. 10 mins later, he returns to the front counter and alas..I hadn't gotten lost. This time he allowed me to explain to him what to press on the screen. All of these negative reviews are about STEVE. Not a coincidence. read more