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    US Post Office

    1.7 (283 reviews)
    Open 9:00 am - 5:00 pm

    Services - US Post Office

    Shipping centers

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    Richard W.

    Only 1 person is working. A lot of suppliers are gone and it seems no one cares. People wait in line for one person while he is on his cellphone talking to someone else during office hour for a long long time. Also, no passport application. The mailbox outside the door is also bolted down without knowing why. I talked to my postman here and he said that they all got to sent to Venice from the management. Thus, there is only one person in the post office serving people. I was planning to send a priority mail and they only had different bags available. She told me to cover it up and bring it back instead of giving me the right bag to wrap it. Well, she took care of me in 3 seconds so she could serve the next one, I guess. I am not saying they are bad. All the people behind the counter at USPS are pretty friendly and nice actually, it is simply the management issue, I think. Even the postman shakes his head saying he does not understand why the management wants everyone to support Venice and keeps only one inside that branch. Yes, they do have the mentality of government employees, but actually not too bad. Occasionally, I do see young employees unfamiliar with the services and they get help from senior coworkers right away. I also sometimes see employees on they phone texting back and forth with friends or families while serving you with their focus on the phone. I have also seen so-called managers avoid any responsibilities by wanting you to call or go online and then, you probably will never get any reply or meaningless replies like I have received. I don't think it would be like this if Elon Musk or Jeff Bezos ran USPS. Before then, we just have to endure this, I guess.

    Meters outside

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    2 months ago

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    2 months ago

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    5 months ago

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    1 year ago

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    9 months ago

    Still a horrible place. One of the employees had a very condescending attitude and couldn't care less.

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    1 year ago

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    2 years ago

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    3 years ago

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    3 years ago

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    6 years ago

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    5 years ago

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    3 years ago

    Unprofessional & rude staff , long lines for what if they still can't help you . Don't recommend this location

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    3 years ago

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    11 years ago

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    Page 1 of 8

    Ask the Community - US Post Office

    Do they allow walk ins to apply for a passport or do you need to have an appointment?

    They don't accept walk ins. Just with appointments. LAX station accepts walk in

    Is the counter open on Saturday or is there a machine and drop box for packages? The one on Wilshire is closed for any counter business, and has no drop box.

    They are open on Saturdays but till 3 pm only. Access to PO boxes and drop off box are open till 5 pm

    View All 3 Questions

    Review Highlights - US Post Office

    I have met the managers, several hard working attendants at the facility & my postal worker who services my buildings route in 90401.

    Mentioned in 5 reviews

    Read more highlights

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    Santa Monica Mailbox & Shipping

    Santa Monica Mailbox & Shipping

    (22 reviews)

    An actual one-stop shop. We used to walk all the way to Wilshire to FedEx to print, but now I can…read moredo it all here !! There are mailboxes, yes, but they also print, laminate, and I was even able to make an appointment for a notary to meet me there. Excellent !

    When I first stepped into this place I saw that everything was very disorganized there almost like…read morea Hoarders place. The elderly man that was working there looked very disheveled. Normally I don't like to judge people on their appearance but I did get that gut feeling that this place would not be good for me as far as customer service. I felt it deep in my gut. I wish I would have followed my prompting within. I was going to send a package FedEx and I needed to get a copy of something first as far as a Xerox copy. He said that the my electronic copy was too dark a color it would use too much ink and he was close to running out of ink on the copier. I looked at the information that I sent and it was white so I didn't see what the problem was. And I just found it really unprofessional that they don't have extra supplies of ink so they wouldn't be in the predicament of not having enough ink in their copier machine. He showed me that the copy that I wanted was dark on his cell phone. But like I mentioned on my phone it was white. He might have had an ancient phone I don't know. Then he was going to be charging me $5 more than if I went to the FedEx store on Wilshire. And I mentioned to him I usually pay less and he says why don't you go to that store? I reply that if he didn't want my business that I can gather my stuff and go there. Just a really weird interaction. Then he wanted to charge me $1 for me to use my credit card to charge what I was paying. It was just turning into this whole nickel and diming thing. He seemed to be unclear disorganized nothing really made sense. And then he moved to the back of the store and I said aren't you going to help me? He said I could go to fedex. I just promptly took my stuff and left. This was so unnecessarily weird and lots of things that didn't make any sense. Plus he was rude. And strange. And I'm definitely never going to go back.. I noticed that their replies are very rude as well to people who gave their honest opinion here. Very toxic very strange.

    The UPS Store

    The UPS Store

    (127 reviews)

    I had a very concerning experience at this UPS Store. I paid to have a valuable package rerouted…read morethere for secure pickup because I was out of town at the time of delivery. When I went to collect it, they refused to release the package because the last name on the shipment did not match my ID. I explained that I was recently married and have not yet received updated identification. I provided multiple forms of supporting documentation, including my order confirmation, email correspondence with the retailer, confirmation of rerouting to this UPS store, and a health insurance card showing the matching name, but staff still refused to release the package or offer any alternative. The retailer also contacted this UPS store directly to authorize release of the package to me, yet staff still refused and would not even return the package to the sender. UPS would not even provide any confirmation that the package was still in their possession. The way I was spoken to throughout this interaction felt incredibly rude and belittling, and I have been left with no way to retrieve my package or have it returned. I am very worried about the safety of my item.

    I had a very disappointing experience at this UPS store. When I first came in, they told me I…read moreneeded to bring a box for Amazon return. He told me any shipping box. I went all the way home, got a plain brown box (with no writing on it), and brought it back. Then they told me they wouldn't accept it just because it was a different kind than the boxes they sell. At that point, it felt like they were just trying to force me to buy one of their boxes instead of helping me. After I complained Then they said the box needed to be taped but refused to provide tape. Very unprofessional and disrespectful. Another customer ended up helping me with tape, and only then did they accept my package. The whole experience was frustrating and unhelpful. For a few dollars on a box, they lost a customer- I won't bring any UPS deliveries to this location again. No wonder they have so many bad reviews. I wonder why the owner doesn't care about the bad reviews. He needs to train his employees and teach them good customer service.

    US Post Office - postoffices - Updated May 2026

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