Exceptional postal services provided. Staff were very courteous, patient and professional.

i absolutely love this UPS store. christian (the manager) and his entire team are amazing -- they're always in a good mood, super helpful, and somehow keep the place running efficiently even when it's packed. they always make sure i get my confirmation receipts for my amazon returns (whole foods does not provide these and has lost returns in the past), and the music is always on point, which makes the errand feel way less stressful! and no matter how busy it gets, they never let the vibe change! i actually enjoy coming here because of them. highly recommend! read more

When you think of the UPS store or the post office, I guess you normally don't think too much about it...you're just trying to get it done. However, the other day, I had a very heavy return that I lugged into the UPS store all sweaty and tired. I gotta say, Sean, at this UPS store was amazing! He could tell I had a hard time and was extremely helpful. Took extra time to make sure my item would get to the correct location and helped me seal the box even more. Sean is fantastic and every UPS (and post office for that matter) should have someone like him helping out customers! Made the "errand run" a terrific experience! read more

It's a great location, and the employees are super helpful. Christian went above and beyond to help me send out my package. I'm definitely coming here again. read more

The store has moved from it's location next door to Gelson's at Ocean Park and Lincoln to the northwest corner of the Starbucks mini-mall at Lincoln and Pico. Address is 1902a Lincoln Blvd. The space is larger and more open, and the staff is the same helpful crew. Try to get there in the am or the late afternoon when it's much easier to park. The lot gets a little crazy at lunch time and when Santa Monica High lets out. My first trip in today was a good experience. read more

Shipped my package to the wrong address and the customer service was horrible. Sticking to USPS as at least their prices are not as crazy.

Needed passport photos. Just walked in and someone who makes her Mama proud set up the camera and let us choose which picture we liked. A far cry from CVS where I had one shot and was handed photos which made me look like my 80 year old father. read more

Very kind and professional workers. Always satisfied when I come here. Thank you for the free page print.

Great little spot! Five stars for customer service! Always ready to help, what more is there to say? Notary available, good pricing! Cheers Yelpers x read more

Quick trip in to drop off a return. Nice staff, helpful, made everything simple. Purchased plastic shipping envelope to return items, reasonable pricing. read more

This team is the BEST! I work in South Carolina and needed a document handled in California immediately - I need it printed, notarized, scanned/emailed back to me, and then overnighted for a very important client. Sean McDonald! Thank you thank you thank you! Sean was able to coordinate everything for me and to get it handled immediately. The professionalism and quick understanding of how important this issue was saved me. I highly recommend this store and its staff!!!!! read more

i have been a loyal customer and have a box at this store, since 2013, as a matter of fact! i lived in NYC for nine years in between my first 17-year residency in LA and now my almost ninth year in LA 2.0. i got used to the idea of a doorman who would receive and sign for your packages. the UPS store does this wonderfully if you rent a box here. they give prompt notifications on email and they also put in a slip in your box so they have multiple backstops in their protocol so your items are assured to get to you. do they err? sure. of course. but in my now ninth year with them i think maybe a package got "lost" once and by that i mean they found it a week later. i will take those numbers any day. great service! read more

They never answer their phone and also dont return calls if you leave a message.been trying for a couple days.

Easy access, lots of parking, polite, staff, clerks, no lines, much better experience than going to the USps

This is probably one of my most unexciting reviews. The best part of this particular UPS Store is that they have a giant easy free no drama parking lot and if you are not from this area that is Big! They share the parking lot with Gelsons and some other stores. I came here to drop off a package to return to REI. It was prepaid so I just gave the box to the clerk, she scanned it in for Ground Pickup. They have the latest Ground pickup in this area: 6 pm. Try to beat that one. Now the clerk asked me if I want a dropoff receipt: You bet I do! that's why I personally come here. If you don't get a receipt they can just make like they are scanning it in and take it home. Not saying they would do that here but it's pretty common in LA. They look for the sucker that leaves without a record of the dropoff as an extra payday. Oldest trick done all over the world. Always get a receipt as it forces them to scan it in. The clerk here was pleasant and there was no wait. I saw they have a lot of boxes so I asked for a size price list and she said they don't have that. Big mistake as publishing a list would sell more boxes. People can match their item to the box size and buy it but not if they don't know what sizes you sell! Clerk completely did not understand what I was talking about. It's okay she was young and just starting out. But they should really have it Finally, if you earn over 100k a year you qualify to shop at Gelsons food store next door. Prices here make Whole Foods seem like the 99 cents store. read more

I moved to the U.S. inspired by such a work ethic as I saw yesterday at this UPS Store.

I went into this ups with my brother yesterday . My brother has problems walking and he's a lot older so he's a little slower. I think it was Sean or Aron who helped us with the notary he's was patient and helpful thank you because of how nice he was I went in today to mail out a package and Suzy with a big smile once again there saying welcome to ups omg this is one of the best ups I have ever been been too. Thank you so much, Sean Suzy and Aaron. This is how customer service should be . I highly recommend this ups . read more

Bought a large art piece that won't fit in a suitcase. So we came here. After measuring and computing they come back to tell us it's 300+ for a box and packing and another 400+ to ship it. Yeah it's cheaper for me to drive it across country myself. Sorry not using your outrageous services. (You only got a star cause that's required to post my review) read more

We love the people at this location. Everyone we have worked with - John, Osbaldo, Sean, Aaron, and Wednesday (apologies if I forgot anyone) - are wonderful. They have helped us get large packages to our car and ship things we wouldn't have a clue how to ship on our own. This is the best place to have a mailbox for sure. read more

I've been to probably fifty plus UPS stores over the years and a dozen notaries and hands down this is the best, most kind and thoughtful staff i've encountered. Brandon in particular was extremely kind and patient with a notary document and we had a wonderful experience and that is not something i'd expect from either a UPS store or notary until multiple experiences here. Strongly recommend ! read more

John the manager was a dream come true. I had a giant rug (11 by 15 feet) from Amazon that I needed to return. I thought there was no way I would be able to package this monstrosity and ship it, but John saved the day by making a custom box and helping us load it in there. Thank you Iohn! read more

I've been to many UPS Stores and always received decent service . But Anthony was very helpful, he answered all of my questions and was very efficient. Thank you for the excellent customer service . read more

I decided to stop by on my way home and staff was very friendly. I came a few months ago and I can see the new attitude uplift and change that the new manager Brandon has given to his employees. read more

I went to this UPS store today and was given EXCELLENT customer service by a young man named "Greg". I changed my mind e times about the forwarding of a package and he was so patient through each of my mind changes. This young man was the opitomy of what real customer service is supposed to be! Parking in this shopping center is horrible, though! read more

John has the absolute worst costumer service I have ever seen/witnessed. I've seen him have a bad attitude to a few customers in the past but I experienced it first hand today. Long story short an employee did not do his job correctly. They were super busy, put my shipping label inside of my package instead of putting it on the outside of my package and set it in a big pile of other packages that have not been sealed. They have done this in the past so I trusted them that the correct shipping label would eventually get on the outside of my package , package sealed and delivered promptly. They did not do this, my package was delivered back to me, not the company because they didn't do their job correctly . My package needed to be returned back to sender by a specific time or else I would not get refund. Now that I have to resend the package out it will not be delivered in time . So today I went by UPS asking what they can do to get my package delivered as soon as possible for free of charge to make up for their lack there of... JOHN WOULD DO NOTHING. He said he can take 10$ off of 40$ over night charge ... Oh! But first before offering this, he proceeds to say ... "if you noticed he did not put the shipping label on your package why didn't you say something?" UHMM EXCUSE ME?! I do not work at UPS, and when I drop off a package I am putting responsibility of correct delivery into the UPS employees hands. Isn't this what UPS is for?! Then after arguing back-and-forth for a good 2 to 3 minutes him just giving complete attitude. He offered me $10 off of a $40 overnight charge. $10? You have got to be kidding me. I'm really upset ... I am a regular customer at this UPS and the employees there are usually so nice! But John the supervisor, needs to be fired or demoted !! an apology would have been the least he could have done.. but I didn't even get that. read more

The UPS Store - Oh! And on top of it all, he never even mailed out my package. Literally John needs to be fired right now - Shipping Centers Near Me - Santa Monica, California

Still my go to store when in the area. Love that they're still enforcing covid protocol to make sure we all feel safe. Got through really quickly and everyone had a nice attitude even though they were quite busy. read more

I am always treated professionally, quickly and with smiles! This is my go to location and I appreciate all the employees at this store. Thank you! read more

Easy to park, helpful - Ish staff. Filing a 1 Star given that they took a passport photo of me that was deemed incorrect sizing by the LA passport agency. If you're going to take the picture and charge people MORE than everywhere else ($20 versus $14 at LAPC) - at least freaking make sure it's correct. I had to shell out extra money to take another photo at the agency and waste time in the process. The UPS staff was not the LEAST bit apologetic about it, even though the goon that took my photo was standing nearby when I asked for a refund. They instead wanted ME to call THEM back to arrange a refund with the manager when he gets in NEXT WEEK when I'm out of the country. Inept + ridiculous. Don't take your passport photos here, it's not worth the gamble of it being wrong and will cost more than it should. read more

Nothing but fast and friendly experiences at this store. Easy returns and great Notary services. Manager Jonathan is very experienced and provides exceptional service. read more

I have been here twice now and both times the staff had been so helpful. Today they helped me print out the correct Amazon label which probably saved me $20. They didn't have to do this but offered read more

No, no, no. Just no. Do NOT go here. Riddle me this- I came in with a large box with important items I needed to get to NY ASAP (within 3 days). First off- they would not let me insure the box for over $999.99 UNLESS I would open it, go thru it, and provide receipts for al of the items inside. YES, At that exact moment. The most a surf and ridiculous thing I ever encountered. I have two business that ship small and large items every day and we have never had to do this. But oh well- I'm said that's fine let's do it for 999.99 just please make sure this box is in NYC within three (3) days. The cost doesn't matter I just needed the box to arrive in NY ASAP. How hard could that be?! Well guess what! It didn't! The lazy employee told it was 2 day shipping and ended up "making a mistake" and putting it as regular ground mail. So 10 days later I got a box that was no longer relevant to me (I needed the items inside of it for an important work trip) I never leave reviews and I consider myself a very understanding and fair person. BUT - IF YOUR ONLY RESPONSIBILITY while working at a shipping place is to ship items and you screwed this up- For absolutely NO reason- I don't feel bad. Point of the story- If it's not important to you then go here and trust these people. If it IS important and you need satisfactory service- DO NOT COME HERE. read more

Okay so it's not your traditional UPS store. Not a bunch of supplies for sale, or cheap stuff hanging on the walls trying to convince you that you really need a multicolored $12 highlighter. The guy was super friendly SO fast at typing up my address. I was literally in and out in 10 minutes. It's how a shipping place should be, quick, affordable, and service with a smile! read more

The UPS Store - Shipping Centers Near Me - Santa Monica, California

Seriously a rockstar team. John, Jason, Adrian, Octavio, the whole team is incredible, helpful, and beyond friendly.

Excellent customer service. The employees here are super helpful, quick, and pleasant. They make a shipping errand efficient and painless. They really are making the world a better place. read more

Super friendly and informative staff! I went to this location to send a package to my nephew in Texas and they were so nice and welcoming. Osbaldo, Bella, John, and Adrian you guys are amazing!!! read more

Love my local UPS store. Always so friendly and helpful! The staff are great! Parking is easy & it's right next to Gelsons.

I go there about 1x a week and always get great quick service- but today this woman associate went above and beyond. My package ended up costing more than I had anticipated, so after discussing it with this lady- she suggested that I put it in a smaller box and it may be cheaper. After we found a different box, I saved $12 on the shipping fee! read more

Everyone who works here is amazing and they care about you as a customer. Definitely would recommend doing business with them

I've been coming here for years. They've always been efficient and reasonably priced. Today my return label was sent to me in an email attachment so I asked them to print for me. $2.30 to print a single page doc is absurd. It literally took 5 seconds. Don't nickel and dime your regulars. They'll go elsewhere. read more

THEY ARE THE BEST! I WILL NEVER GO BACK TO A USPS. Incredible customer service. Adrian was brilliant in helping me open/ repack/ reship an item. It could have been a nightmare. I felt so lucky that he helped me -- that there is the Santa Monica UPS store -- made my day. Worth going there even if it is a bit extra money than USPS. 2633 UPS IS: CLEAN. EFFICIENT. TRUSTWORTHY. FIVE STARS PLUS. D. Barron read more