This has gone FAR beyond there being a "staffing shortage". Have had a small package of mine since…read moreJan 31; (Today is Feb 19); I went to pick it up, told it was "locked in a cage" and "the girl is backed up". WAY past time for this disgrace to be dissolved, and the mail to be re-routed through other towns; Over 2 years, issues with this outdated service.

such friendly and helpful postal employees. i met the postmaster and she gave my kid a whole…read moreexplanation of how the mail works. the very funny guy at the front desk was so cute and we had such a good time laughing about the price of things. they took their time to explain things and were not rushing us and it was a really great experience for me and my kid. love this post office. helpful and fun people work here.

The folks who work here are super awesome!!!! Always pleasant and helpful. Mo problems with…read moreanything.

Owner or manager please see this - I got my passport overnight shipped and to be held at your…read morelocation, I got there today and it looks like you had just closed, even though the hours said 3 PM. Is there anyway you could help me out so I can see my family for Christmas? 479-877-5203

Best USPS location in the Burlington area. Clean, efficient and very friendly and professional…read more It's the only place I go now. I will drive out of my way to use this location.

The clerk told me as soon as she picked up my package to be mailed at the window that I was going…read moreto be overpaying if I used the flat rate box I had addressed. She gave me a new box with self securing tape that I readdressed and saved about 4 dollars on the mailing as a result.

It's a shame you can't leave a negative number of stars! I shipped a package from Canastota NY to…read moreSouthlake Texas with an estimated delivery date of 11/30. I realize it's not a guaranteed date but as of 12/9, it still has not been delivered. It shipped 11/26 and was in Dallas 11/28. Then, I guess it took a side trip to Cincinnati OH for a week and was back in Dallas on 12/6. A package sent to Butte, MT due to arrive 12/6 is still not there as of 12/9. I can only hope that the military priority that I sent (at the tune of $24.25)full of cookies arrives in Iraq faster! From now on, regardless of price, I'm going with UPS or FedEx. This is ridiculous!! I doubt it could cost more than the $43 the postal service charged for an 11 pound pkg. that was 12x13x16. I guess anything within driving distance will get delivered personally!

The manager, Debbie, was rude and clearly did not care about her job. She spoke in an unbelievably…read morecondescending way, and answered "I don't know, that isn't my job" to basic questions such as how much I would be paying for my passport and where I could find the appropriate forms when I was literally there for a passport appointment. She also commented that I wasted her time as I walked out the door.

I receive daily notifications regarding mail, which is going to be delivered that day. I don't…read morereceive the mail up to a week later! My last three packages have been ripped open. I often get mail that does not belong to me. And we are lucky to get any mail before 7:00 p.m..

I live at 99 Eldredge Street. We have gone for as long as a week without mail service. Being…read moreshorthanded doesn't apply since our taxes are paying for mail service. There has to be a way to serve our area better.

Actually answering the local phone number would be great. All i get is a freaking busy tone!! Feel…read morelike I'm in the 20th century! A busy signal???

Very lazy employees. Nobody is ever out at the counter. You ALWAYS have to ring the bell to get…read moreservice, and that's not saying they'll come right out. I was dropping off a package, and one computer was down, so instead of having me wait in the lobby (especially during COVID-19) the gentleman moved to the other computer to scan my package and give me a receipt. The lady worker came out and screamed at him in front of me explaining how there are germs now at her computer and he has to sanitize everything. Very unprofessional- it seems she was too lazy to come out and deal with customers to begin with

Excellent service at the counter. They inform customers about possible delays, give specific and…read moreaccurate answers to a wide range of questions, and prioritize the queue at the counter for efficiency of service. I also appreciated the depth of knowledge about various different community services, like timing/availability of parking and where to find a copy center. Services are fairly priced and processed in a reasonable amount of time, so plan ahead.

Monthly lost mail searching Inaccurate tracking location,…read moresays out for delivery Yesterday. It's a food item and temperature sensitive. USPS has gone way down hill with customer service and better results

No one ever answers the phone and limited hours. If an independent business ran like this, it…read morewould be out of business in days. No surprise the usps in 100's of millions of dollars in debt!

Two addresses, 1 box, locks getting changed after each person complains about the key not working…read more Only one getting mail, the one not assigned the box. So where is the other person's mail?