Excellent service at the counter. They inform customers about possible delays, give specific and…read moreaccurate answers to a wide range of questions, and prioritize the queue at the counter for efficiency of service. I also appreciated the depth of knowledge about various different community services, like timing/availability of parking and where to find a copy center. Services are fairly priced and processed in a reasonable amount of time, so plan ahead.

Monthly lost mail searching Inaccurate tracking location,…read moresays out for delivery Yesterday. It's a food item and temperature sensitive. USPS has gone way down hill with customer service and better results

I've talked to Thom Loreman over the last few years but never needed their services. This past week…read morethat changed. Unfortunately, my work schedule prevented me from visiting their storefront as my work hours mirrored theirs. I called up at 6am and they promptly answered the phone. After conveying my needs, we got it all arranged over the phone and I emailed my files. He assured me that turnaround time was approximately two weeks. I was extremely surprised when I received a call that my order was done in three days! I picked it up the following morning after they transferred it to a closer location for my convenience! Now that's service! The items came out beautifully! They will have my business for years to come.

My very overwhelming, thank you to James, Edward, Daniel, Hashim, and Tony. They moved my daughter…read morefrom Burlington, Vermont to Jersey City, New Jersey this past weekend in freezing cold temperatures and never complained once. They were extremely careful and the most polite movers my daughter, and I have ever experienced, and she's moved a lot! The truck was loaded and they finished packing on time even calling in additional help which I command James for greatly. We did the 6 Hour drive to New Jersey on Sunday and sure enough the truck showed up on time after they are 6 Hour drive. The move into her new apartment was a little difficult because the truck was about 100 yards from the elevator that was available, but they never complained once and even helped dispose of cardboard that wasn't their responsibility. My daughter and I unpacked her contents and no items were broken in a total of about 20 to 25 boxes with kitchen glassware and ceramic diplomas, etc. The best part of all was that the balance was $800 less than what was quoted because the workers finished hours earlier than expected. That was a nice thing for my daughter, considering expenses to move into a new place. I would recommend James and the Burlington moving company to anyone for a short or long distance move. Thank you again. !

We just had the best experience with Burlington Moving Company…read more. When we submitted our request the Lovely Amber reached out to us within the hour and had us on the books for our desired move date. We had to make some last minute scheduling changes and they said it was no problem and they were happy to assist. Day 1 the group showed up on time and ready to move. We even got to have a nice chuckle when our cat thought hiding in the box spring was a good idea. I believe the mover said "I think your box spring just meowed" ;-) They stored our items overnight and everything was ready to go the next day. The 2nd day of moving it rained and was cold but you couldn't even tell. Movers had smiles on their faces and were happy to be helping us. Wonderful Experience, we will happily use them again :)

This is the third time I am using VT Moving and Storage. They moved me from NY to VT two years ago…read more They moved my furniture to storage units close by for a renovation and moved us back into the house after the renovation. Everyone from the office staff to the moving team are professional and go above and beyond with there service. I cancelled my move two day before they where suppose to move me back into my home because of a death in the family and Jennifer was so kind and accommodating and gave me the earliest next date. When the team of movers got to my home they where efficient and careful about everything that they touched. When they where done moving everything in they went room by room with me and made sure furniture and boxes where were I needed them Caleb, Jason and Alex are the A team. Caleb went as far as vacuuming a room I wanted to put a rug in. There is no better company then Vermont Moving and Storage if you need movers

This is our 3rd time using them. As my family and moves get bigger, VT Movers continue to progress…read moreand up their game the bigger the move. This last one actually required a 2nd truck! No problem, they said. And next day delivered with 2 trucks, same number of crew and got the job done with no fuss, no worry and no questions asked. Oh, and they packed EVERYTHING for a 4 BR, 2500 Sq foot apt like it was nothing Don't waste time shopping around. This is the place to put your money. Professional. Kind. Flexible. Extremely well mannered. My wife and I could not be more impressed!!

Exceptional Moving Service - Highly Recommend JNE Services…read more I had an incredible experience with JNE Services moving company during my recent move from Michigan to New York. Long-distance moves can be extremely stressful, and my drive ended up being much more unpredictable than expected. My arrival time kept changing throughout the day, which could have easily turned into a nightmare when it came time to unload the truck. Joe at JNE Services truly went above and beyond. He handled the logistics of the move like a professional and made my problem his problem. When my arrival time changed multiple times, Joe adapted quickly and adjusted the schedule so there would still be a crew ready to unload when I got to my home. His ability to plan, adjust, and solve problems on the fly made a huge difference during a very stressful day. I'm also incredibly thankful for Jerry, who worked hard and made sure everything stayed organized during the unloading process. And when staffing issues came up, Mark stepped up and helped make sure the job still got done. The crew worked efficiently and stayed until everything was completely unloaded and finished. Finding a moving company with this level of customer service, reliability, and problem-solving is rare. Joe's leadership, the crew's work ethic, and their commitment to making sure my move and unloading process went smoothly meant more than I can express. I'm extremely grateful for everything Joe, Jerry, and Mark did to make sure my move went smoothly. Because of this experience, JNE Services will absolutely be the moving company I call for any future moves or services. If you are looking for reliable movers, professional moving services, or help unloading a moving truck, I highly recommend JNE Services. **Update: I stick my money where my mouth is. I have since used J&E services for an additional unload service and two box removal services, and they continue to be reliable, trustworthy, flexible and customer first oriented. This company is my official go to for loading, unloading, trash/box removal moving forward. I continue to gush over how amazing they are.

The folks at Phil's Dry Cleaning are amazing! They are always professional and always wanting to…read moredo their best for customer requests. We continue to use Phil's, always knowing our items are in GREAT hands. I highly, HIGHLY recommend Phil's Dry cleaning services!

I am new to the area and was recommended to use this cleaners. When I began using this dry cleaner…read moreI let them know that I had expensive fabrics so please check tags, as we would expect anyway, but I was extra diligent. I dropped off a king size Alpaca blanket which explicitly said Dry Clean Only and showed it was Alpaca. I received it back shedding and constricted at the hem showing proof of having been washed. When I brought it back in, in spite of the evidence, they said we absolutely did not wash this, e dry cleaned it and returned my cleaning fee for a $900 blanket. I left the blanket there along with any potential business. A mistake is one thing but refusing to take accountability is another. The money wasn't the issue as much as accountability. Btw you sign a waiver saying they will only pay 10x the cleaning fee if in error - it means nothing if they don't admit their error. Don't count on honesty here. I recommend any other dry cleaner in the area.

My movers, Blake and Travis, were fantastic! They did a TON of work in a scorching heat wave and…read morewere extremely courteous and friendly at the same time. Even our move-out cleaners remarked on their positive attitude. They packed everything very carefully, disassembled furniture, and moved us several states away, then reassembled our pieces and moved boxes and furniture thoughtfully within our new house. Thanks guys - I won't hesitate to recommend Lowell's.

I've been in the interior design business for nearly 40 years, and I've had great success finding…read morereceiving warehouses all over the country. While working on a project for a client in Vermont, Lowells Moving was recommended to me. In all my years in this wonderful industry, I've never encountered anyone as rude and disrespectful as the owner, Reno. There's no place for bullies in this world.

I used the ups in plattsburgh new york and had a great experience. The person Jay was so…read moreaccommodating and pleasant. He went beyond in helping me mail my package. Meg Shirey

I had one of the most peculiar customer service experiences ever at Plattsburgh Mail & Shipping…read moreCenter. The following is a detailed account: I purchased several items from an online seller in the area. When I attempted to give the seller my packing and shipping information, they said they used a separate company to handle packing and shipping, and that company would reach out to me in a few days to make arrangements. A few days later I was contacted by someone from Plattsburgh Mail & Shipping Center. She said "Your package is ready to ship, and your total is XYZ" I said, wait a second, everything is all in one package? I need these items shipped separately to separate locations. Not to mention these are very heavy, very fragile items, putting them all in one box would be over 60lbs. She said "Why didnt you say you had specific packing requests?" I said, this is the first I've spoken to you, I have no idea why the items were already packed before even talking to me. She said, "well if you want to pay for the packaging that's already been done, and pay us to unpack and repack them, we can do that." I said, why should I pay for packing I did not ask for? She raised her voice and yelled "MY MANAGER WILL CALL YOU GOODBYE" and hung up the phone. I waited a few days. No call from the manager. So I called back and asked to speak to the manager. The woman that answered said "I am the manager." I proceeded to explain my issue. It quickly became clear I was speaking to the same young lady as before when she raised her voice and said "I SPOKE TO THE MANAGER SHE SAID WE ARE NOT REPACKING THESE ITEMS" and hung up the phone again. I wait, and then call back. The same woman answers. I ask, can you at least tell me how they are packed, since you have placed 60lbs worth of fragile items in one box? She said "Sir, they have been professionally packaged with peanuts." I said, do you mean to tell me they're just thrown in a box with peanuts? That seems like a recipe for disaster. Can I pay you to repack them with bubble wrap? She said "SIR THEY ARE PROFESSIONALLY PACKED AND I DONT HAVE TO DEAL WITH THIS I AM SENDING YOUR ITEMS BACK TO (the seller)" and again hung up the phone. I immediately called the seller and left a message, stating I was having trouble with their packing and shipping service, and would be happy to arrange (and pay) for packing and shipping via FedEx Office. The seller called me back some time later and said, "I just spoke to the young woman over there and everything is fine, your items are packed and ready to go, and the owner will be giving you a call." Moments later, I received a phone call from a different 518 number. It was a woman, claiming to be the owner, Chantel. She said "I've been getting so many phone calls about these items, what is the issue?" I said that my items were supposed to be packed separately, and if that wasnt possible, I just wanted to make sure they made it to me safely. She said "It's our busy season and we really dont have time to unpack and repack them separately." I said, you can wait until after the busy season, and at this point, I dont care what it costs, I just dont think that peanuts alone are sufficient. Chantel said, "We will repack your items with bubble wrap, and split them into two boxes. We will contact you when they are ready." I was careful to clarify which parts were fragile and those were what I was most concerned about being sufficiently padded. I also asked for her eMail address and sent a written version of my packing and shipping instructions. Several days later, I get a text from the same number Chantel called me from, saying they are ready for payment and to call the store. I respond to the text and ask if Chantel can personally call me to take my credit card information, as I do not want to give it to the young lady who keeps losing her temper and hanging up on me. Chantel, or whoever is texting, replies "Sir, that statement is inappropriate and all of our staff is trustworthy. We will be sending your items back to (the seller.)" So again I wait, to either hear from the seller or Chantel. A week later, I get a phone call from the official Plattsburgh Mail & Shipping Center asking for my credit card number. It does not appear to be either of the women I spoke to before. I give them my credit card number. FYI the packing charge ended up being roughly double what I was originally quoted, which in theory would have been fine. The items arrived today. They were thrown in a box of peanuts with a couple pieces of bubble wrap (one wrapped around two of the items, the other at the bottom of the box.) The two items were taped together without any padding or packing material protecting them from each other. The third item was loose in the box. Some smaller parts did arrive in a separate box and were better packed, unfortunately these were not the fragile parts.