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Burlington, VT

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Gordon Stamp & Engraving

5.0 (3 reviews)
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Staples

Staples

(22 reviews)

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

very rude interaction with gray haired guy at Amazon returns. short fuse. I was nothing but patient.read more

Burlington Furniture - Southgate Motion Sectional Palliser

Burlington Furniture

(17 reviews)

$$$

Just moved to Burlington and needed furniture ASAP. Was referred to Burlington Furniture by friends…read moreand couldn't be happier. I was taken care of by Phillip who was easy to deal with and very personable. I ordered several pieces and arranged delivery. The delivery service was excellent and on time. My only critique was the price, which I felt was a little high for what I ordered, but then again I'm used to buying from Ikea.

We love our new furniture--but the customer service experience was disappointing…read more My husband and I were excited to purchase a new bedroom set. After comparing prices, we found that Burlington Furniture was quoting us $2,000 more than a California company, even with shipping and assembly included. Still, we wanted to support a local business, so we returned to Burlington Furniture, and they agreed to match the competitor's price. We were given an estimated delivery date of 4/30. When we followed up, we were surprised to hear that our furniture wouldn't arrive for nearly two more months. We understand that delays happen, but we were frustrated by the lack of communication. I called the manager to get clarity and was told that the employee who gave us that update was no longer with the company. She promised to follow up--which she did--but she didn't provide a new delivery timeline. Instead, she told us the order wasn't actually delayed and that deliveries typically arrive two weeks after the estimated date. It's unclear why the original estimate wouldn't account for that window, and what's worse, I never heard back from the manager again. Ultimately, the delivery company brought our furniture just five days after the estimated date, which we appreciated--but the poor communication and lack of accountability from Burlington Furniture left a bad impression. We're happy with the product, but extremely disappointed in the service. Sadly, this experience has cost Burlington Furniture a customer.

Vermont Awards & Engraving - Our most meaningful designs come together when clients tell us the story of the person being remembered, so it reflects who they were.

Vermont Awards & Engraving

(1 review)

I call every year for some engraving and they always remember what I ordered and have a fast turn…read morearound!

From the owner: VAE is LBGTQ+ and woman owned, and our staff currently reflects that, being entirely…read morefemale/non-binary, mostly LGBTQ+ identifying, in a typically male dominated industry. Our young team of creatives is made up of a wide range of art and design backgrounds, engineering/mechanical expertise, and company leadership brings decades of experience guiding clients to options that really align with the occasion, company vibe, branding and more to ensure the end results are unique and meaningful to the recipients and viewers for years to come. VAE is at its core a design studio that just happens to make physical products. We do a bit of everything really! For metal we're some of the few remaining with the expertise to offer traditional diamond drag CNC engraving which is the only way to produce the kind of light catching texture our engraving does. We also use dye sublimation to add full color designs to various materials. We find laser engraving can produce incredible results on wood, thick acrylic, plastics, leather and more (just not typically metal or glass) and we sand carve crystal, glass and stone. One of the things that makes us unique is our belief in using the best possible process for each material, so unlike many shops that have one or two methods of marking a product, we continue to expand our technologies, techniques and use creative problem solving to make results possible that we've often heard machine manufacturers say "can't be done". We say, challenge accepted!

Gordon Stamp & Engraving - engraving - Updated October 2026

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