I ordered a cosmetic item from Sephora through Kohls here in town because it wasn't in stock in the store. I started tracking it about 10 days ago when it was in Santa Barbara & then in Texas & then Arizona! It was so close & then it was crazy whatever was happening!!! I was ready to cancel & just purchase it from my store cuz they finally got it in their store! Anyway.... Until our post office here, in Paso Robles California got involved. They have actually called me to update me twice Matt the supervisor here at the post office just called me to tell me that my package was on its way! And kudos to Shelley for researching it & finding a pic of it! I really felt they cared & appreciated both their time & awesome attitude! Thank you Matt and Shelly! You guys are A+++++!!!! read more

Everyone is usually so so nice here! The lady at the front desk today around noon was super unpleasant and unhelpful. I have a reoccurring package that I get monthly and send back and I've always gone here. I greeted her friendly and got no greeting back, then she looked at my package and told me they don't accept that. I completely understand if I needed to go elsewhere but it was embarrassing how she talked to me. read more

Spent $135 for next day shipping for perishable items and it hasn't been delivered ... after FOUR DAYS. I'm going to complain through proper channels and see if they'll do the right thing and refund my money since their failed to deliver. I understand this isn't just the lazy employees in Paso, but lazy employees throughout the USPS system. To add insult to injury, a regular package mailed to the same address, at the same time, for just $12 has already arrived. 1 read more

It's alright, it's okay. Ah, my local post office in Paso Robles. Ample parking with nice service inside, and seemingly very competent. Deliveries are inconsistent, packages get misplaced and misdelivered, and while online says today it sometimes comes the following day. I used to get unnerved by this, but I've calmed down to just accept the mediocrity. It's a small town, and not worth it. read more

I've tried to give this post office the benefit of the doubt over the years, but unfortunately, my experience has been consistently disappointing. I once rented a PO box here for a couple of years to help ensure my mail wouldn't go missing. Toward the end, I found the box completely emptied and taped off from the inside with a handwritten note that said excessive mail even though there was no mail in it at all. They made no effort to hold or deliver what had been in the box. That was the final straw so I canceled it. Delivery to my home hasn't been much better. Our mailbox is located along a main road, and the mail is often left hanging out of the slot and unsecured. On top of that, customer service at the counter is generally curt and unhelpful. There's one clerk in particular who seems perpetually irritated, while the others are hit-or-miss. While I can't say for sure whether all of my missing mail is their fault I can say that if you rely on this post office for important or time sensitive deliveries, keep a close eye on things. Document what you can, and don't assume your mail is in good hands read more

THE WORST POST OFFICE IN EXISTENCE have had my package delivered to the middle of the road down the street from my house 6 different times now in the past 3 months. have also had the person delivering not deliver my heavy packages every single time since her car doesn't have room so i have to go pick it up cuz she can't lift it ... like i didn't ask, that's ur job not mine??? i've sent several reports regarding it and no one has fired her or done anything abt this and i can't change my preferred delivery carrier to fedex on amazon ive tried smh. wish they'd fire her and make it known to their drivers u can't deliver their packages on the side of the road instead of their front door??? and u can't just not deliver it at all if u don't wanna lift it or "don't have room" that's not my problem read more

US Post Office - delivering my packages on the side of the road far away from my house! - Post Offices Near Me - Paso Robles, California

Hey, hat's off & a hundred thousand shamrocks to each and every one of you "posties"....way braw, och aye ! Having lived all over the world, thirty six countries where my address: "POSTE RESTENTE", my name capital city name country name .... ....of the 'whole box & dice ...over the decades.... none equal the the service I have received at Paso Robles Post Office ...over the last 15 years. I have had "issues" over the years ...many of them,. I was not just given the remedy, but also navigated through the system or cured the problem in house .... all done .... over & above any.. GOLD ***** read more

US Post Office - Post Offices Near Me - Paso Robles, California

Quite possibly the worst post office in the United States. From customer service, to ease of pick up and everything in between it's awful. 1. The out door has been "out of order" for literal years. Years! Which means that if you have a bunch of things to carry out you have to juggle your packages and pull a door open instead of pushing. 2. Many people in our town are in rural areas which means the mail carrier leaves the packages at the post office for pick up instead of leaving at the mailboxes where they could get stolen. That's great but when I come in to pick up my packages either they can't find them, tell me they're out with the driver even though I know they aren't because of the above mentioned reason, or they just shrug and say sorry you can try again tomorrow. It's a 45 minute round trip for me. And I've lost Track of how many times I've had to come back again only to find out the item was there all along they just had it in the wrong place. 3. The people that work at the customer service desk are condescending and down right rude. Not all of them but one or two in particular are. In fact I have had one CS person listen in on a conversation I was having with another CS and person and made sure to chime in that my normal carrier wasn't in and that they already told me that. Well, this conversation didn't include them, they didn't tell me my carrier was off because I was not dealing with this person and yet they felt compelled to act like this towards me when I want not even working with them at the time. It's so frustrating when all I am trying to do is get my damn mail. It's already inconvenient enough that any time I order something that I know I'll have to come back in to pick it up but it's unacceptable that the attitude, disrespect and sheer disregard for the value of MY time is so apparent. read more

if i could leave a ZERO i will ! people here don't do there job correctly! I HAD ORDER SOMETHING FOR MY BABY since SUNDAY last week and it's been a whole week and supposedly it was going to get delivered on Tuesday NEVER DID , on my app it had said they attempted the delivery but nobody was home a LIE! because i check the cameras and no delivery was attempted! i called they said they was going to try it one more time because they had lost my package okay great ! then Saturday comes and still NOTHING! and ones again they "try to attempt the delivery " but it was a lie again ! PLEASE actually do the delivery's ! read more

I had a delivery problem on a product I really needed. It was not delivered when it was supposed to be and the reason for non-delivery was not accurate. I telephoned the post office and spoke with Matt, who immediately stepped up and got my package delivered within ten minutes of my call. So what started out as a negative experience was completely turned around by great customer service by Matt. Thank you! read more

Super nice location with lots of parking and very friendly, helpful staff. I am from L.A. so I know what a difficult P.O. can be like. This is a good one! read more

The workers inside are actually friendly and helpful and do their jobs well. Their rural delivery drivers could use some improvements, but they are mail carriers and not ups drivers so it's understandable, but they lose one star due to issues with the rural delivery drivers. read more

US Post Office - Attempted to deliver before 7am? Such a lie! - Post Offices Near Me - Paso Robles, California

Horrible service! Went in yesterday about a missing package that was supposedly delivered, the gentleman at the counter did not understand that I received someone else's package and I'm guessing they got mine? Took 2 tries for him to comprehend the situation. I was told I would hear something by late afternoon when the carrier Kevin was out here. Well Kevin never contacted me. I tried calling numerous times this morning and they don't even answer their phone now!? I guess I have to pollute the air by driving there yet again to get this resolved. Last time I had a similar issue, I was told there is a new Postmaster here in Paso Robles, I think he/she needs to take some classes in how to provide actual customer service!! read more

We had a package delivered and all 4 pieces were broken. So I reordered the items again. The postal person put the package in a parcel locker. The key didn't work. We left a note in our box but was ignored. I then called the Post office and spoke with Joseph who said he would personally take care of the matter. It still hasn't been fixed. My package was delivered on August 3rd. We have had multiple issues with this Mail carrier Jennifer P. I'm very annoyed that she continues to throw , mismanage and mistreats our deliveries. read more

I go into the post office frequently enough to know that everyone in there is hardworking and pleasant, but my favorite is Tiffany! She always has a smile on her face, something funny to say, and gets the job done! She works tirelessly and is always polite & kind. And this has been over the course of the last 5 years. I recently read a review that was not so kind about her and was shocked....some named Angie posted a letter from another person name M. Kirby. Which seems like a violation of privacy as a picture was taken of the letter.....so the letter should be totally disregarded as it seems like a personal attack. In this day & age it's unfortunate that people conduct themselves in such an unprofessional manner rather than handling their matters face to face. read more

i can't believe it's 2024 and we still have unprofessional, untrained people like Tiffany working in customer service. If you really hate your job that much just quit? Thank god for yolanda if this post office has any hope it's because of her. Definitely deserves a raise for being so patient and treating customers with the decency they deserve. Do better ! read more

US Post Office - Complaint - Post Offices Near Me - Paso Robles, California

In and out in a jiffy. No line, purchased stamps and a money order. Parking was easy.

Always do a good job of getting my packages shipped on time without getting lost. For this reason I give them a 5 star rating.

Employees were rude and abrasive after I asked a question. I asked if I could somehow figure out the tracking number for a package, which I lost the receipt to. I was answered with the response, "how do you want me to do that?". I explained I didn't know how or if it is possible and that's why I was here asking them. The person I spoke to was the manager, after I got the same response from a previous employee and was told to talk to her(the manager). I do admit after I didn't react to their rude and abrasive behavior, they then became helpful, but why should I have to be overly nice just to get a question answered? Please do better next time! read more

ALL the staff are very professional and personable. If you have a problem with someone employed in this post office you might want to look in the mirror and evaluate YOURSELF and YOUR character. I have witnessed extreme rudeness and entitlement from the CUSTOMERS , NOT THE STAFF! read more

As our local post office, the staff is kind, professional, especially attentive to our needs and provides excellent service all around! I just want to extend how much we appreciate all of your hard work and dedication to your jobs. Thank you staff!! - Stephani Graham read more

Friendly staff. Yolonda is the best I have a tax business. I am in there almost every day. They are friendly, helpful and courteous. Never a bad word or a frown. Peter is a little slow but helpful and concerned with each package arriving at a it's destination safely Highly recommended using this Govt facility read more

We received exceptional service when we went in today to renew our passports. We called ahead and were advised no appointment was necessary; when we arrived there was just one family ahead of us, so we had to wait only a few minutes for our turn. While waiting, we noted the other desk clerks were hard at work, providing helpful, courteous and efficient service to their many customers. When our turn arrived the passport clerk quickly determined we had all documentation needed to process our renewal application. She then asked us to join her in her office, took the passport photos (even letting me choose the one I wanted, ha), and prepared the paperwork and mailing envelope quickly. The whole process was so quick, painless, and convenient, that we were out the door in no more than 10-12 minutes. Definitely recommend using this office for passport-related processing. read more

I was dreading this stop the other day, but rest assured, it's not as horrific as people make it out to be. First of all, there's a TON of parking. I may have gotten lucky, but there was also no line at all. The clerk was super friendly and efficient, considering I had 4 big items. Yeah, it sucks that living in the country I will have to pick up packages from the post office, but this location made it more than bearable. read more

I don't think you can expect much from the post office these days. The counter is almost always understaffed. That can lead to long lines. But, sometimes you luck out. It definitely can be hit or miss. Luckily, I don't have to stop by here very often anymore. It gets the job done though. Just never ne in any kind of a hurry! read more

The front desk people in the 6th street PO are the best!! Tiffany,Yolanda and Peter are always helpful and take care of anything I need. I seem to be down there at least 3 times picking up packages or mailing something for my family and I always have friendly service. Thank you to everybody there. read more

One star is too many for this edifice and the poor service contained within. We love our United States Post Office. We think it is one of the greatest accomplishments of our country and noblest profession one could have. It's a joy to enter and buy stamps and have faith in the staff that your mail will be received and delivered with the utmost dignity and dedication. Not so at this location. The staff are cruel and disrespectful. They act very unprofessional and are unfair and nasty to customers and even to their fellow staff members on their team. It is so sad. It is a disservice to the American people. This office will even turn away your birthday card and Christmas cards from loved ones at their whim as their hearts are that cold and empty. Please quit if you hate your job! The post office is a noble and epic place. I wish these employees would receive some training. They are curt and treat everyone as if they are hassling them when it's their job. Seeing humans in the office offends them and angers them. That's what they are there for- to serve the public! And it is appreciated immensely. Now I find myself just hoping for a short and quick interaction when I have to go there as it's a necessity but I know I may be attacked with their words and irritation by my presence and requests. I would go to another one if there was one but Paso is too small and this is our only choice. The power trips that happen here are unbelievable. Small minded people with hate inside them. I won't list names but I see the same names unbelievably on 5 star reviews here. They must be planted reviews as those names are the employees that are the most terrible. I wish these employees would get some counseling and leadership training or quit the job and let someone that cares about the mission of the post office take over. Oh, for a post office that cares! We would give anything. Someone please help! read more

Every time I come here the staff is so friendly! Today Sandy helped me carry all of my packages and load them in the car since I was pushing my baby in a stroller. She went above and beyond & was so kind! Thank you Sandy! read more

All of the postal clerks at the Paso Robles center are friendly and helpful. However, there is one who stands out as the most efficient and pleasant postal employee we have ever had the pleasure of meeting. We were in the process of renewing our passports and Tiffany handled the process from checking to see if our applications were filled out correctly, taking our pictures and then assembling the completed package for mailing. She is definitely a valued asset to the Paso Robles post office. read more

DON'T EXPECT GOOD SERVICE OR YOUR MAIL. I moved to the area about 3 years ago and have never been able to receive any mail or packages. I've communicated this issue with USPS multiple times but each time I am shut down or belittled. I even went to city hall to get all the required paperwork for them and I was said to be good to go but apparently not. The only good employee here is Joe. Joe is a sweetheart and deserves the world. Everyone else, especially the lady with the horrendously tattooed eyebrows, is incredible rude. Don't trust them at all to deal with your packages. Anyone that says there is good customer service here is lying. read more

I made the mistake of letting the UPS store mail some important documents to the IRS. I got them back for incorrect postage. Thank God for Tiffany at the Paso Post Office. She helped me fix the problem and get the documents out with the correct post mark! Her sense of humor helped alleviate the mild heart attack I was having. read more

Sandy at the this post office is awesome. Very informative, friendly, and helpful. Out passport appointment took 15 mins for 2 adults. She was super friendly and quick read more

I always go to my local Paso Robles,Ca Post Office...I go to Tiffany or Yolanda...sweetest nice ladies pleasant friendly courteous professional accurate...2 fine ladies indeed...actually give me the time of day read more

The staff's approach to service here seems to be "the less helpful I am the less help I'll be asked to give" and boy do they act like it. This place makes the dmvs service look like chick fillas. Would not recommend.... the real tragedy here however is that I'm unable to give zero stars which even that for this place seems far to generous. read more

US Post Office - The front - Post Offices Near Me - Paso Robles, California

I don't usually leave reviews, but in this case, it's essential. The staff at the Paso post office needs to be recognized for friendliness, professionalism, and prompt service. I hope to include everyone who has assisted me. Tiffany, Sandy, Yolanda, Peter, and Rosa. The entire staff is top-notch. Thank you all! read more

I own a business and before the pandemic my postman would always come into my business pick up my mail and ask if there was any mail going out. without fail every day he would do that. I understand things have all changed after pandemic but the post office is still delivering mail, it's a different mail carrier that comes into my business but they just toss the envelope on a desk don't ask if I have outgoing mail and they walk away. If I don't have mail coming to me they don't even stop and ask if I have mail to be picked up. I contacted the 800 number for the post office and the person that called me stated that if I don't have a signal for them to see outside my business than the post office does it have to stop and ask if I have mail to be picked up apparently they also don't abide by the rules that they said because on the customer email I sent them I asked them not to contact me by telephone I get it we have no choice but to use them but if there's a different way to get your packages and mail and do electronic mail do electronic billing electronic payment I would do it. read more

I have never had such a runaround as I have with the employees here at the Paso Robles post office. I went online to do a change of address because they keep charging more and more for the post office box. I decided to get mail at home. I bought a locking mailbox had it, installed on my fence after getting confirmed online that my new address was good. I closed my old PO Box and even though I had a whole month left, they locked me out immediately without any kind of refund, now three weeks later they're telling me my address is not deliverable so I basically bought a new bail box and lost a month on my PO Box for NOTHING!!!! . I have gone in about four times now and every one of the employees there tells me something different. They're rude not helpful. They look at you like they have no idea what you're talking about, so I ask if my old PO Box is still available, they say it is but you need to fill out this application and jump through all these hoops to get back into my box and they tell me they are not refunding my month that they stole, I have never seen such dumb uninformed people in my life!!! I've had a PO Box there for over 10 years and this is how your treated!?!? I see there are many unsavory reviews here and rightly so! read more

Be aware that this location practices the bare minimum for social distancing. Distancing stickers in the floor suggest as to where to queue but people walk all around you right up close enough to smell so may as well not have any social distance. Package pick up process requires that you cut the line and walk real close to others so you are forced to contribute to the problem if you want to pick up your package. read more

I have no complain with their post office service, however i recently took in a family to apply for their childs passport and as soon as the gal saw they had mexican passport said "i cant help them, at least one must have a legal us id"(and her attitude was simply unprofessional) so i decided to took them to atascadero library and i must say they were the total opposite, very helpful and kind .... and now thanks to them and their help the child has his us passport and had no issue using his parent mexican passport read more

I'm pretty irritated. I understand that there is a pandemic and that the post office has been facing some challenges within the current administration; however, I've got packages that were delivered to my P.O. Box address last week and still no notices in my box. Also, to make matters worse... the line is always excruciatingly long... and why in gods name would they want me to stand in that in the middle of a freakin pandemic when they could just put a key in my box. WTH read more